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The Hotel Windsor

5.0 of 5 111 Spring Street, Melbourne, Victoria 3000, Australia
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Certificate of Excellence 2014
The Hotel Windsor
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The Hotel Windsor
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2,953 reviews from our community

Traveler rating
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    891
    332
    110
    50
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368
1,623
198
434
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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Hobart, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

My partner and I stayed for three nights (in 20 Oct out 23 Oct 2014). Our deluxe room (332) was spacious, comfortable and well appointed. The room was quiet but has uninspiring westerly views and catches the afternoon sun. The décor and furnishings are high quality, in excellent condition although a little dated. All hotel staff we're pleasant, attentive, efficient... More

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Bendigo, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Everything at the Windsor was perfect from beginning to end, staff very welcoming & professional but never too much. Food was fabulous & the building itself is a Gem with beautiful rooms, it is a perfect escape

Review collected in partnership with this hotel

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Adelaide
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

stayed at the Windsor for 4 nights, cost $395.00 for Thurs,Fri,Sat. Then dropped to $196 on Monday and they want you to buy wi-fi time.Who charges that these days, even an insignificant country hotel doesnt charge for that.Go figure. Any way the ambience is terrific, the room we stayed in was on the small side with a step over the... More

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Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review

Dear AdelaideEagle, Thank you for taking the time to write to us following your recent stay at The Windsor. In particular I would like to thank you for your feedback regarding the cleanliness of your room and importantly the servicing level throughout the stay. this I have addressed with our Executive Housekeeper and her team this morning. In regards to... More

Bendigo
1 review
3 of 5 stars Reviewed 2 days ago NEW

My wife complained that the pillow she had smelled of body odour. The pillow case was no doubt freshly laundered however the pillow was not acceptable. She placed the pillow on the floor and used the remaining pillow which was much more acceptable. The room was otherwise fine. The hotel is iconic and greatly valued by Victorians and others.

Review collected in partnership with this hotel

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Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review

Dear D & D H, Thank you for taking the time to review your recent stay at The Windsor. In particular thank you for your note regarding one of the four pillows in your room. This is not acceptable and I would like to assure you that we will be addressing this as a matter of urgency. All of our... More

Perth, Australia
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

If you are looking for a classic old school hotel then this it. We had a great time but we found it personally dated. Also, try and stay on level 4 otherwise you are going to hear ever foot step above you (wooden ceilings). We had someone above us that loved walking around at 3am ever morning which was very... More

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Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review

Dear Springbokn_Saffa, Thank you for taking the time to write to us following your recent stay at The Windsor. It is wonderful to hear that you enjoyed your stay with us however I must apologise for the disturbance from the room above due to the floorboards. I have updated your details to ensure on your next stay a room on... More

Port Augusta, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I would especially like to acknowledge a young women at the counter who was wearing a diamonte spider brooch. Her manner and proffesiolism was a credit to a beautiful yester year hotel. She should be commentated for her customer service. Thank you

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Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review

Dear DStuart-Butler, Thank you so much for your kind review following your recent stay with us. I would like to assure you that we will be passing on your thanks to our Receptionist who served you. To hear that she was a stand out during your stay is simply marvelous. We look forward to the pleasure of your company in... More

Hobart, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Air con not working, rooms very hot Noisy room Housekeeping not the best Got stuck in lift, took awhile to get out, with no apologise when door was open On a good side the Concierge staff were excellent

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review

Dear Joleen R, Thank you for taking the time to write to us following your recent stay at The Windsor. Our sincerest apologies for stay which did not meet not only your own but our own high expectations and we would like to assure you that we will be addressing each of your points raised with the hotel's service team.... More

Sydney, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had a lovely little break away at the traditional Windsor. A must do at some stage for everyone. The staff were very attentive but not over the top. Nice to have things done so well. Lovely room. Great all round quality.

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Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review

Dear Wendy W, Thank you for your kind review following your recent stay. It is wonderful to hear that you enjoyed your time with us and your little break away from the world here in Melbourne. We look forward to the pleasure of your company when next in Melbourne and until such time we do as always remain at your... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The Windsor was unfortunately a dissappointment. I expected exceptional service, it was average at best. The furnishings were dated, not in an old world elegance way but in a cracked and fraying way. The 24hour room service is a myth as you can not get dessert in your room past 10:30. The prices in the mini bar were unrealistic, a... More

Was this review helpful? Yes 2
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review

Dear Bianca E, Thank you for taking the time to write to us following your recent stay at The Windsor. Our sincerest apologies for a stay which unfortunately did not live up to your expectations, nor our own. As a team we look at all of our guest reviews and would like to assure you that yours will be looked... More

1 review
5 of 5 stars Reviewed 4 days ago NEW

Without doubt the best place to stay in Melbourne, exceptional service, great location and rooms. Why go anywhere else? You are close to everything, it is quiet and comfortable and the old world feel is delightful.

Review collected in partnership with this hotel

Was this review helpful? Yes
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review

Dear Graeme I, Thank you so much for your kind review following your recent stay with us at The Windsor. It is wonderful to hear that you enjoyed your stay with us and continue to choose our hotel as your home whilst in Melbourne. Until your next stay we do, as always remain at your service. With our kindest regards,... More

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Additional Information about The Hotel Windsor

Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Hotel Windsor 5*
Number of rooms: 180
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Also Known As:
Windsor Hotel Melbourne

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