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Quest on Bourke

155 Bourke St., Melbourne, Victoria 3000, Australia
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1 room 1 guest
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Quest on Bourke
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175 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Mar-May only
    (45)
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There are newer reviews for Quest on Bourke
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Newcastle, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 23, 2014

I just stayed down at Quest Apartments the weekend just gone. The Good: They have an awesome location right in the middle of China town, with bars and restaurants in very close proximity. Though we didn't go see any shows but there are several theaters very close by with shows such as The King and I, Les Mis and Rocky... More 

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Mackay, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 15, 2014

My husband and I stayed for 8 nights and found the staff at the front desk to be friendly, special mention must go to Mia who checked us in and booked several day trips for us and was working most days that we were there. She was friendly and genuinely interested in our holiday and our plans and helpful when... More 

Was this review helpful? Yes
VW25, General Manager at Quest on Bourke, responded to this review

Thank you so much for giving us your feedback. It is always very special to be able to pass on to our team members and that they have the recognition they so deserve. We hope to see you again soon. More 

Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 15, 2014

We stayed at Quest on Bourke for the weekend, total waste of money! We stayed on the 6th floor, the carpets were filthy! the bathroom was filthy and the kitchen cooker had grease all over it! the grout in the tiles was very grubby and I would go as far to say I would not even sit in the bath... More 

Was this review helpful? Yes 2
Rockhampton
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 12, 2014

My husband, friends and myself stayed here over the long weekend whilst we were down to see Wicked... this place was so close to everything and had everything we could have needed. The close proximity to everything meant we could explore on foot, and if we wanted, the tram line, or taxi rank was right outside the front door. It... More 

Was this review helpful? Yes 1
VW25, General Manager at Quest on Bourke, responded to this review

Thank you so much for taking the time to post a review about your stay with us at Quest on Bourke, we sincerely appreciate it. We are very happy to advise that the windows at the property were cleaned earlier this week so just after your stay! Thank you once again for your feedback we hope to see you again... More 

Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 30, 2014

My husband and I were recently staying here for 5 nights. We found it excellent the staff were very friendly, helpful and professional. We stayed on the 6th floor, no noise with the windows closed. although I kept the windows open mainly for fresh air and to hear the trams etc. clanging past. Very spacious unit although showing its age... More 

Was this review helpful? Yes 1
VW25, General Manager at Quest on Bourke, responded to this review

Thank you so much for your feedback. We really appreciate the time you took to complete the feedback on your recent stay with us. We hope to see you again soon and are happy to assist with map/addresses and information on how to enjoy Melbourne. Thank you once again. More 

Melbourne, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 27, 2014

Have stayed here often due to location, easy to get to the hospital for appointments. The pillows are terrible this time i noticed the carpets were not clean. Also the bathrooms needed a good scrub. The front rooms facing Bourke street are very noisy, So request a room at the back.Dont expect much this is really just for location, you... More 

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VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback. We have a steam cleaning schedule in place at the property to ensure that we are tip top clean, we are also continually working on our bathrooms, the cleanliness and tiles and grouting etc. Please next time take a moment to liaise with us in person and perhaps we can have any issues dealt with... More 

Hong Kong, China
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed May 20, 2014

The rooms are tired and depressing with stains all over the carpet. They have a few DVDs to rent but charge $6 for one, which is ridiculous - are we paying guests or not? Staff are not that well trained! Very average place and would not recommend to anyone.

Was this review helpful? Yes 1
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feeback, I am sorry that you did not give is the opportunity to make your stay more enjoyable during your time with us. I am very surpised in regard to your comments in regard to the staff and if you would like to follow up with me personally please feel free to email at the property... More 

Auckland Region, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 17, 2014

Just a few minutes walk down to the CBD, Myers, David Jones etc. Tram stop on the door step. Great deli and restaurants within minutes. Thai, Japanese, Italian. Staff friendly, helpful. Cleaners polite and showed initiative. Eg clothes washed, drying rack left for us. Our baby was sleeping, they came back without asking. Good size rooms - we had 2... More 

Was this review helpful? Yes
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback. We really appreciate the time you took to complete this. We are pleased you enjoyed your time with us and I will pass all of your feedback on in regard to the physical layout of the apartment. Thank you again and we hope to see you again soon. More 

Queensland .Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed March 17, 2014

Where do I start!! Replace the bed already. You would be better off sleeping on the floor. this hotel needs maintence badly. The staff member who checked us out didn't care about us. I told him our night sleep was shocking because thats why we are here. ? And all he said was so was his. What the !!! He... More 

Was this review helpful? Yes 5
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback. I am happy to confirm that a new mattress has been ordered for your apartment and will be installed shortly, without your valuable feedback we would not have been able to make this improvement. I am sorry that this impacted negatively on your stay with us - in an effort to make your stay more... More 

Warrnambool, Victoria, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 23, 2014

Not very often that you come across concierge staff as friendly as this! Great friendly and personalised service, they were very helpful and had very genuine conversations with us. The rooms were also great for the price and you couldn't ask for a better location. Bathrooms were a bit dated and worn but still very clean. Would definitely stay again!

Was this review helpful? Yes 1
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback, it is wonderful to be able to pass this on to the team here at Quest on Bourke. We hope to see you again next awards night or any other time throughout the year! Thank you again from the whole team. More 

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