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All 171 Melbourne hotels

Quest on Bourke

4.0 of 5 Hotel   |   155 Bourke St., Melbourne, Victoria 3000, Australia
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Ranked #95 of 171 hotels in Melbourne
A recent review
4 of 5 stars Reviewed June 12, 2014
corgan00 Rockhampton
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  • Reviews (121)
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121 people have reviewed this hotel

Traveler rating
    31
    58
    22
    5
    5
See reviews for
45
25
2
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
There are newer reviews for Quest on Bourke
See the most recent reviews
Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 15, 2014

We stayed at Quest on Bourke for the weekend, total waste of money! We stayed on the 6th floor, the carpets were filthy! the bathroom was filthy and the kitchen cooker had grease all over it! the grout in the tiles was very grubby and I would go as far to say I would not even sit in the bath... More

Was this review helpful? Yes 2
Rockhampton
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 12, 2014

My husband, friends and myself stayed here over the long weekend whilst we were down to see Wicked... this place was so close to everything and had everything we could have needed. The close proximity to everything meant we could explore on foot, and if we wanted, the tram line, or taxi rank was right outside the front door. It... More

Was this review helpful? Yes 1
VW25, General Manager at Quest on Bourke, responded to this review

Thank you so much for taking the time to post a review about your stay with us at Quest on Bourke, we sincerely appreciate it. We are very happy to advise that the windows at the property were cleaned earlier this week so just after your stay! Thank you once again for your feedback we hope to see you again... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 30, 2014

My husband and I were recently staying here for 5 nights. We found it excellent the staff were very friendly, helpful and professional. We stayed on the 6th floor, no noise with the windows closed. although I kept the windows open mainly for fresh air and to hear the trams etc. clanging past. Very spacious unit although showing its age... More

Was this review helpful? Yes 1
VW25, General Manager at Quest on Bourke, responded to this review

Thank you so much for your feedback. We really appreciate the time you took to complete the feedback on your recent stay with us. We hope to see you again soon and are happy to assist with map/addresses and information on how to enjoy Melbourne. Thank you once again. More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 27, 2014

Have stayed here often due to location, easy to get to the hospital for appointments. The pillows are terrible this time i noticed the carpets were not clean. Also the bathrooms needed a good scrub. The front rooms facing Bourke street are very noisy, So request a room at the back.Dont expect much this is really just for location, you... More

Was this review helpful? Yes
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback. We have a steam cleaning schedule in place at the property to ensure that we are tip top clean, we are also continually working on our bathrooms, the cleanliness and tiles and grouting etc. Please next time take a moment to liaise with us in person and perhaps we can have any issues dealt with... More

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 20, 2014

The rooms are tired and depressing with stains all over the carpet. They have a few DVDs to rent but charge $6 for one, which is ridiculous - are we paying guests or not? Staff are not that well trained! Very average place and would not recommend to anyone.

Was this review helpful? Yes
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feeback, I am sorry that you did not give is the opportunity to make your stay more enjoyable during your time with us. I am very surpised in regard to your comments in regard to the staff and if you would like to follow up with me personally please feel free to email at the property... More

Auckland Region, New Zealand
2 reviews
4 of 5 stars Reviewed April 17, 2014

Just a few minutes walk down to the CBD, Myers, David Jones etc. Tram stop on the door step. Great deli and restaurants within minutes. Thai, Japanese, Italian. Staff friendly, helpful. Cleaners polite and showed initiative. Eg clothes washed, drying rack left for us. Our baby was sleeping, they came back without asking. Good size rooms - we had 2... More

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VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback. We really appreciate the time you took to complete this. We are pleased you enjoyed your time with us and I will pass all of your feedback on in regard to the physical layout of the apartment. Thank you again and we hope to see you again soon. More

Queensland .Australia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 17, 2014

Where do I start!! Replace the bed already. You would be better off sleeping on the floor. this hotel needs maintence badly. The staff member who checked us out didn't care about us. I told him our night sleep was shocking because thats why we are here. ? And all he said was so was his. What the !!! He... More

Was this review helpful? Yes 5
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback. I am happy to confirm that a new mattress has been ordered for your apartment and will be installed shortly, without your valuable feedback we would not have been able to make this improvement. I am sorry that this impacted negatively on your stay with us - in an effort to make your stay more... More

Warrnambool, Victoria, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2014

Not very often that you come across concierge staff as friendly as this! Great friendly and personalised service, they were very helpful and had very genuine conversations with us. The rooms were also great for the price and you couldn't ask for a better location. Bathrooms were a bit dated and worn but still very clean. Would definitely stay again!

Was this review helpful? Yes 1
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback, it is wonderful to be able to pass this on to the team here at Quest on Bourke. We hope to see you again next awards night or any other time throughout the year! Thank you again from the whole team. More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 12, 2014

We stayed in room 607 - great view, comfortable beds but..................................cleanliness was awful. Windows were flithy, I could scrap scum from around the shower recess with my finger nail, window sill was thick with dust and one white T/shirt left with black marks from the runners of the wardrobe. The front door could not be opened by a female and... More

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VW25, General Manager at Quest on Bourke, responded to this review

Thank you so much for your feedback. I sincerely apologise for not contacting you sooner, I was advised of your feedback but missed you on departure on Monday. I have discussed a renewed focus for our housekeeping team on window sills and wiping down the areas you had outlined, we also received a second quotation to have the exterior windows... More

Melbourne, Australia
1 review
1 of 5 stars Reviewed February 9, 2014

This place is the most horrific place I have ever had to stay at. There were several feces color stains on the walls next to the toilet, hairs in BOTH sinks. A clear/white like substance in the spa. I tell you, I have never felt so dirty in my life. Not to mention the actual decor of the place, damaged... More

Was this review helpful? Yes
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Additional Information about Quest on Bourke

Address: 155 Bourke St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest on Bourke 4*
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Also Known As:
Quest On Bourke Melbourne
Apartment Melbourne Quest
Quest On Bourke Hotel Melbourne

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Amenities

Fitness Center with Gym / Workout Room Kitchenette Suites
Hotel Style
#63 Family Hotel in Melbourne #80 Luxury Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Quest on Bourke features 61 spacious one and two bedroom apartments. With great features such as a fantastic welcoming team, 24 hour reception and a health club on the lower ground floor - the best location in Melbourne for shopping, dining, theatre or just exploring this great city. Why not consider Quest on Bourke for your next business or leisure trip to Melbourne? ... more   less 
Number of rooms
61

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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