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All 172 Melbourne hotels

Quest on Bourke

4.0 of 5 Hotel   |   155 Bourke St., Melbourne, Victoria 3000, Australia
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Quest on Bourke
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Ranked #92 of 172 hotels in Melbourne
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
18Kellieann Auckland Region, New Zealand
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106 people have reviewed this hotel

Traveler rating
    30
    48
    20
    4
    4
See reviews for
38
22
2
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Auckland Region, New Zealand
2 reviews
4 of 5 stars Reviewed 1 week ago

Just a few minutes walk down to the CBD, Myers, David Jones etc. Tram stop on the door step. Great deli and restaurants within minutes. Thai, Japanese, Italian. Staff friendly, helpful. Cleaners polite and showed initiative. Eg clothes washed, drying rack left for us. Our baby was sleeping, they came back without asking. Good size rooms - we had 2... More

Was this review helpful? Yes
Queensland .Australia
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 17, 2014

Where do I start!! Replace the bed already. You would be better off sleeping on the floor. this hotel needs maintence badly. The staff member who checked us out didn't care about us. I told him our night sleep was shocking because thats why we are here. ? And all he said was so was his. What the !!! He... More

Was this review helpful? Yes 3
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback. I am happy to confirm that a new mattress has been ordered for your apartment and will be installed shortly, without your valuable feedback we would not have been able to make this improvement. I am sorry that this impacted negatively on your stay with us - in an effort to make your stay more... More

Warrnambool, Victoria, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2014

Not very often that you come across concierge staff as friendly as this! Great friendly and personalised service, they were very helpful and had very genuine conversations with us. The rooms were also great for the price and you couldn't ask for a better location. Bathrooms were a bit dated and worn but still very clean. Would definitely stay again!

Was this review helpful? Yes 1
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback, it is wonderful to be able to pass this on to the team here at Quest on Bourke. We hope to see you again next awards night or any other time throughout the year! Thank you again from the whole team. More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 12, 2014

We stayed in room 607 - great view, comfortable beds but..................................cleanliness was awful. Windows were flithy, I could scrap scum from around the shower recess with my finger nail, window sill was thick with dust and one white T/shirt left with black marks from the runners of the wardrobe. The front door could not be opened by a female and... More

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VW25, General Manager at Quest on Bourke, responded to this review

Thank you so much for your feedback. I sincerely apologise for not contacting you sooner, I was advised of your feedback but missed you on departure on Monday. I have discussed a renewed focus for our housekeeping team on window sills and wiping down the areas you had outlined, we also received a second quotation to have the exterior windows... More

Melbourne, Australia
1 review
1 of 5 stars Reviewed February 9, 2014

This place is the most horrific place I have ever had to stay at. There were several feces color stains on the walls next to the toilet, hairs in BOTH sinks. A clear/white like substance in the spa. I tell you, I have never felt so dirty in my life. Not to mention the actual decor of the place, damaged... More

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Perth, Australia
2 reviews
4 of 5 stars Reviewed February 8, 2014

After a few trips to Melbourne, staying in various venues. I chanced upon the Quest on Bourke and I have never looked elsewhere since. The staff are friendly and helpful, the rates are good, the location is great and the rooms are comfortable. I highly recommend the venue to anyone looking for a welcoming place to stay.

Was this review helpful? Yes
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback, we sincerely appreciate the time you took to write your review. We hope to see you back again soon in Melbourne! More

Canberra, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 27, 2014

First view of the hotel was fantastic, it was right in the city and so close to shops, restaurants and attractions. Mia worked on the front desk and she was lovely, always willing to go an extra mile for any guest. The night auditor needed a smile and some customer service skills. House keeping staff were lovely, however the room... More

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Adelaide, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 19, 2014

We had a standard 1 bedroom. Very close to theatre and shops - PERFECT. The bathroom was massive but had no full length mirror (had to stand on the toilet to get that view). Also bath very large and tall - dangerous to step into it for a shower and not convenient to try and lean over to turn on... More

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Launceston, Australia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 19, 2014

Great location, easy walking distance to major sports venues, theatres & restaurants. The staff are very friendly and customer service orientated. Couldn't do enough for us when we had an issue with our room because of air con. Just be aware that's not all apartments are the same. We booked a 2 bedroom exec apartment which wasn't up to our... More

Was this review helpful? Yes
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback, we really appreciate it. I am pleased your enjoyed the location and the service that our staff provided to you. I think that with the recent heat in Melbourne, there are a lot of locations that did suffer and were stretched to the limit as far as the air conditioning goes. During this time, we... More

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stayed in a 1-bedroom executive apartment for 7 days. The apartment was large, especially the bathroom which had a full wall mirror and a corner spa bath which my toddler and we enjoyed. It was had a washer/dryer which was great as we were able to get half the laundry done instead of lugging a week's worth back home.... More

Was this review helpful? Yes 2
VW25, General Manager at Quest on Bourke, responded to this review

Thank you for your feedback, we sincerely appreciate it. You have made some really valuable observations which give us an opportunity to improve what we offer our valued guests here at Quest on Bourke. Thank you again and we hope to see you again soon. More

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Additional Information about Quest on Bourke

Also Known As:
Quest On Bourke Hotel
Quest On Bourke Melbourne
Apartment Melbourne Quest
Quest On Bourke Hotel Melbourne
Address: 155 Bourke St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Suites
Hotel Style:
#54 Family Hotel in Melbourne
#76 Luxury Hotel in Melbourne
#92 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest on Bourke 4*
Official Description (provided by the hotel):
Quest on Bourke features 61 spacious one and two bedroom apartments. With great features such as a fantastic welcoming team, 24 hour reception and a health club on the lower ground floor - the best location in Melbourne for shopping, dining, theatre or just exploring this great city. Why not consider Quest on Bourke for your next business or leisure trip to Melbourne? ... more   less 
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