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Quest Southbank

16 Kavanagh Street, Melbourne, Victoria 3006, Australia
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Quest Southbank
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Ranked #93 of 171 Hotels in Melbourne
A recent review
5 of 5 stars Reviewed October 25, 2013
Chinnasamianbumalar Chennai
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191 reviews from our community

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    78
    38
    15
    10
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33
4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Quest Southbank
See the most recent reviews
Philadelphia, Pennsylvania
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 4, 2013

Staff was friendly, and location is good. Everything else is absolutely mediocre. Room had a musty smell and was very average. Several of the channels didn't work on the TV. Cleanliness? Not so much. There was a hair in the bathtub on the first day - definitely not mine. Their idea of servicing the apartments basically just means coming in... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Bean_Burrito, I am very sorry to hear that your experience with our housekeeping was mediocre at best by the sounds of it. I will definitely try to contact you directly so that I can gave our Housekeeping staff detailed feedback on exactly what is was that you feel was not up to standard. I am reassured that you mention... More 

Chennai
Top Contributor
63 reviews 63 reviews
39 hotel reviews
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed October 25, 2013

a well planned, well maintained, well prepared guest house. The Hotel is easily approachable. the reception personnel are good, helping, energetic. registering work done fast. rooms are relaxing. walkable distance to Flinders Station suggest-- not to use WIFI in the Hotel. buy a Telestra Card for AUD2 and topup for AUD15. this gives a weeks connectivity with 30GB down load.

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Chinnasamianbumalar, Thank you for writing such a positive review! It is great to read so many positive reviews about our staff and their customer service! Hopefully we get to welcome you back again soon. Warm regards, More 

Philadelphia, Pennsylvania
Top Contributor
69 reviews 69 reviews
23 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed October 23, 2013

I stayed here for a week while doing business in the wonderful city of Melbourne. I would not stay again and instead, will choose to pay the extra fee for a true hotel with amenities. The staff was pleasant and friendly and the bedrooms quiet and comfortable. But I must note several concerns that made my stay less than ideal:... More 

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Maxwellpants, We appreciate all feedback, as we do strive to continually improve our product and services. I do apologise that you feel your stay was less than ideal. We do stream clean our carpets regularly - as we have the equipment and trained staff internally - so our carpets are normally in very good condition, I will try to... More 

Auckland Region, New Zealand
Top Contributor
53 reviews 53 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 20, 2013

Four of us shared a 2 bedroom apartment, location was good, beds comfortable, apartment was quiet, bathroom clean, reception staff helpful, good security. Not the most luxurious, few stains on the carpet & bed cover, but a good place to stay if you are planning to be out and about during your visit. Note, in the 2 bed apartments only... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Tracy & Paul, Thank you for posting your review and I am glad to hear you found our apartments to be comfortable, quiet and clean. You are correct that all of our 2 Bedroom apartments have only one ensuite, but they all do have a proper second bathroom. Hopefully we see you again in the future when you need... More 

Melbourne, Australia
Top Contributor
173 reviews 173 reviews
66 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed September 18, 2013

My parents, husband and I stayed one night in a 2 bedroom apartment for an event in the city. The location was quite handy, but a couple of blocks back from the river. Took about 5-10 minutes to walk to the Southgate complex. We were going to take the train, as it would be a short walk from Flinders Street... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear zanzibar138, Thank you for posting a review - we like to hear all feedback so that we can strive to continually improve our property and service. I am sad that you feel your particular apartment was getting a little shabby. Having said that, during the past 14 months we have refurbished over 20% of the apartments and we will... More 

Echuca
Top Contributor
107 reviews 107 reviews
34 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed September 18, 2013

Lovely apartment, very well appointed and comfortable. Good security. They even rang me two days before to confirm my bed configuration and parking request, We had an appointment across town and they allowed us to leave the car there while we attended at no extra cost. We had an awesome view of the Shrine from our rooms. Easy walk to... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear aussiechick3564, We always like it when people appreciate the little things we do to try to make our guests stay more pleasant. Glad we could assist with the longer parking time to meet your needs! We look forward to the day you and your family return for another stay! Kind regards, More 

Sydney, Australia
Top Contributor
85 reviews 85 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 10, 2013

We stayed here for a week in September 2013 and found the accommodation met the description. The price was competitive for that area of Melbourne, which was very convenient for our purposes. The staff was friendly and responsive when we hit a couple of snags. Snag one was a DVD player in the room that did not work. When the... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Michael, Thank you for taking the time to post your review! I am happy to hear that our staff were able to quickly overcome the snags you experienced and that this did not detract from your enjoyment of our property. We look forward to welcoming you back in the future. Warm regards, More 

Canberra, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 26, 2013

We stayed four nights in a one bedroom apartment on the 3rd floor facing Kavanagh Street; the apartment was very quiet and had a private balcony opening from the living area. The apartment was very comfortable and well laid out with a fully equipped kitchen, separate bedroom and living area, and a large bathroom that included washing m/c and dryer.... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Hi Olijam, Thank you very much for taking the time to write such a comprehensive review! We are extremely glad you found our property very comfortable, very clean very convenient. We look forward to welcoming you back again one day! Kind regards, More 

Sydney, Australia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 27, 2013

Stayed for 2 nights mid week. Hired a car and booked a space for $20 per day. 15 min walk to CBD. Close to a 7-eleven. Room is 2 bedroom apartment. Very clean and spacious. Best thing I liked is 24 hour reception desk. Not many serviced apartment has that.

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear simonto, Thank you for your positive comments regarding our property, I am glad that you found it clean and spacious. And thank you also for pointing out that we have a 24 hour reception desk, as we definitely feel this is a great service we provide. Kind regards, More 

Lynchburg, Virginia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 23, 2013

I found our one bedroom apartment at the Quest Southbank to be very clean with spacious living areas. Our bathroom was large with a combo bath/shower and a small washer and dryer. The combined living/kitchen area was nicely appointed and comfortable. Overall we felt this was a good value. The drawbacks are the lack of storage space. The bathroom has... More 

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear arubaseabreeze, I am glad that you found the apartment to be spacious, nicely appointed, comfortable and also liked the location. It is also great to read that you found the staff friendly and helpful. Thanks also for your feedback about our apartments and we will look at what options we can take to maximize the amout of storage space... More 

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