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Quest Southbank

16 Kavanagh Street, Melbourne, Victoria 3006, Australia
Hotel amenities
Quest Southbank
Best prices for: 1 room 1 guest
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Ranked #94 of 173 Hotels in Melbourne
A recent review
4 of 5 stars Reviewed January 8, 2014
Snitcorby Sydney
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187 reviews from our community

Traveler rating
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    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Quest Southbank
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Sydney
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 8, 2014

Quiet location, only few minutes walk to Southbank promenade. This hotel was very comfortable and good value for money. Main points: conveniently located in the city but slightly away from the noise, Very handy if you are going to the theatre and museums on St Kilda Road or to the Casino. Also easy access to the freeways if you are... More 

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Snitcorby, Thank you for taking the time to write your review! It is fantastic to read that you felt the location was great for so many different reason - we do feel we are well placed for people who want to be extremely close, but not actually in the CBD itself. We look forward to welcoming you back next... More 

Sydney, Australia
Top Contributor
96 reviews 96 reviews
29 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed January 7, 2014

We stayed in a 2 bedroom apartment for 3 nights. The beds were comfortable, linen and towels ok. The quality of the furniture was poor and some of the curtains were ripped. The single chairs in the lounge room were filthy and we ended up covering them with blankets when we sat in them. The ensuite shower walls had mildew... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear welldone99, Thank you for writing your review and the feedback it provides us - important for us to hear so we can improve! We are aware of the grout being an issue in some rooms and have in fact re-grouted approximately 20 out of 88 rooms in the past 18 months, and have a plan to continue this to... More 

Bundaberg, Australia
Top Contributor
59 reviews 59 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 29, 2013

We stayed here for 5 nights over Christmas so we paid the top rate. The lay out of the room was great for our needs with lots of space. Dissapointly the carpets were terribly stained and just let the whole room down. This has been commented on by many other reviewers so I think its time its replaced. The rooms... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Mcreadytogo, We feel all feedback is important so that we can improve our service and presentation. I have noted your comments, and those of others, regarding our carpet. We do have a program of continuous improvement here, as evidenced by the fact your 9th floor apartment received a new kitchen and bathrooms in July last year. I am glad... More 

Sydney
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 29, 2013

We stayed at fully serviced Southbank Quest Apartments for 5 nights and couldn’t have been happier. The whole apartment was elegantly furbished and very spacious. The hotel readily provided a comfortable porta cot with linen for my 11 month old baby and the bathroom had both a shower cubicle and bathtub. The open planned kitchen was well applianced and dining/living... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear travellingjolly, What a great review and thank you for sharing it! I am especially happy to read that all the staff did all the could to ensure you stay was enjoyable. Sorry to hear that the dryer did not function properly, I am sure we could have dried these items for you in our housekeeping clothes dryer. We look... More 

Minneapolis, Minnesota
Top Contributor
75 reviews 75 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed November 21, 2013

Clean, convenient and roomy. For anyone wanting or needing amenities typical of a full service hotel, this is likely to fall short. But this serviced apartment complex was adequate for a week at work whereby I hardly spent any time in the room. I think the internet charge was pricey $14 a day, but no other complaints. I'd stay here... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Hi Tony, Thank you for taking the time to write your review. Great to read that you found the apartment to be convenient, spacious and importantly clean. Hopefully we will see you back again for another stay in the future. Kind regards, More 

Contributor
13 reviews 13 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 7, 2013

My partner and I; plus two friends stayed here for our annual trip away. We have previously visited Melbourne with our small group before; and Quest's 2 bedroom apartment was leaps and bounds better than anything we have previously experienced. Receptionist was lovely, handled a flood of people all at once really well. They still use a proper key system... More 

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Hi Rhyanna, I am glad to hear that you loved the spaciousness and the location. I am not happy to hear that the housekeeping was below standard. Please accept my apologies that the initial and daily servicing did not meet either you expectations nor our usual standards. We have brought on a number of new staff recently so hopefully as... More 

Philadelphia, Pennsylvania
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 4, 2013

Staff was friendly, and location is good. Everything else is absolutely mediocre. Room had a musty smell and was very average. Several of the channels didn't work on the TV. Cleanliness? Not so much. There was a hair in the bathtub on the first day - definitely not mine. Their idea of servicing the apartments basically just means coming in... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Bean_Burrito, I am very sorry to hear that your experience with our housekeeping was mediocre at best by the sounds of it. I will definitely try to contact you directly so that I can gave our Housekeeping staff detailed feedback on exactly what is was that you feel was not up to standard. I am reassured that you mention... More 

Chennai
Top Contributor
63 reviews 63 reviews
39 hotel reviews
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed October 25, 2013

a well planned, well maintained, well prepared guest house. The Hotel is easily approachable. the reception personnel are good, helping, energetic. registering work done fast. rooms are relaxing. walkable distance to Flinders Station suggest-- not to use WIFI in the Hotel. buy a Telestra Card for AUD2 and topup for AUD15. this gives a weeks connectivity with 30GB down load.

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Chinnasamianbumalar, Thank you for writing such a positive review! It is great to read so many positive reviews about our staff and their customer service! Hopefully we get to welcome you back again soon. Warm regards, More 

Philadelphia, Pennsylvania
Top Contributor
69 reviews 69 reviews
23 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 23, 2013

I stayed here for a week while doing business in the wonderful city of Melbourne. I would not stay again and instead, will choose to pay the extra fee for a true hotel with amenities. The staff was pleasant and friendly and the bedrooms quiet and comfortable. But I must note several concerns that made my stay less than ideal:... More 

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Maxwellpants, We appreciate all feedback, as we do strive to continually improve our product and services. I do apologise that you feel your stay was less than ideal. We do stream clean our carpets regularly - as we have the equipment and trained staff internally - so our carpets are normally in very good condition, I will try to... More 

Auckland Region, New Zealand
Top Contributor
53 reviews 53 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 20, 2013

Four of us shared a 2 bedroom apartment, location was good, beds comfortable, apartment was quiet, bathroom clean, reception staff helpful, good security. Not the most luxurious, few stains on the carpet & bed cover, but a good place to stay if you are planning to be out and about during your visit. Note, in the 2 bed apartments only... More 

Was this review helpful? Yes
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Tracy & Paul, Thank you for posting your review and I am glad to hear you found our apartments to be comfortable, quiet and clean. You are correct that all of our 2 Bedroom apartments have only one ensuite, but they all do have a proper second bathroom. Hopefully we see you again in the future when you need... More 

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