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Quest Southbank

16 Kavanagh Street, Melbourne, Victoria 3006, Australia
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Quest Southbank
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Ranked #95 of 158 Hotels in Melbourne
A recent review
5 of 5 stars Reviewed June 17, 2013
JoanneKay04 Adelaide, Australia
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199 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Quest Southbank
See the most recent reviews
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2013

Very welcoming staff and thrilled when they offered us early access to our apartment after an early flight arrival....a very pleasant surprise. Great location....easy walk to Southbank and a pleasant stroll to the MCG. Nice balcony with a view over to the MCG and Tennis Centre. Roomy apartment, very clean and quiet. Highly recommend this to anyone.

Was this review helpful? Yes 2
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear JoanneKay04, It is fantastic to read such positive comments about your stay. Thank you for taking the time to post this review. I am especially glad that our staff were able to make your stay memorable, and that you enjoyed the size and features of our apartment. Kind regards, More 

Adelaide, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 26, 2013

Lovely girls weekend away. 4 friends traveling together for theatre and shopping. Couldn't have found a more convenient, clean apartment with more than helpful staff. Easy walking distance to casino and south bank. Staff more than willing to help out with maps and recommendations. All we needed in our apartment, nice and quiet. What fun!

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear mazza019, Thank you for taking the time to write a review and providing your feedback. It is fantastic to read that you and your friends had such an enjoyable stay. I am especially glad to see that we were easliy able to accommodate your bedding request and that you found the apartment to be quiet, clean and conveniently located.... More 

Bendigo, Australia
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 24, 2013

Stayed here last night in a two bedroom apartment on the 11th floor. Check in was with an efficient and friendly person who gave us the run down of the place and where to park etc. (extra $20 for 1 night which is normal) While the underground car park is a bit of a squeeze getting between levels in a... More 

Was this review helpful? Yes
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear RiB_1969, Thank you very much for providing your feedback, we really do value it! I have passed on your concerns regarding the shower and bathroom to our housekeeping department and we will endeavour to get that little bit better so that we can get to 100% in your eyes! I am rapt that you commented on our apartments being... More 

Melbourne, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 18, 2013 via mobile

A girl friend and I stayed here for the night as we were heading out to the city for drinks and didn't want to travel home. The location is close to flinders and a short taxi ride from anything else. The check in was easy and rooms were nice. We were on the 10th floor and could not hear a... More 

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear JCuttriss, I am very glad that you enjoyed your stay at our property and that you posted such a wonderful review. We do aim for our facilities to be guest focused, convenient and simple, so I am happy that you found our carpark to be such. Hopefully you will stay with us again for your next night out in... More 

Melbourne, Australia
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 12, 2013

Stayed in a 2 bedroom apartment on the 14th floor. It had everything we needed except for free WI FI access. The towels were wonderful, thick and fluffy, but hot water in the shower a little cool, the 2 bathrooms were a bonus. The hotel is in easy reach of all attractions. Unfortunately could not turn off the text on... More 

Was this review helpful? Yes 2
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Janmmcl, Thank you for taking the time to post a review of our property. I am happy to highlight that all of our 2 and 3 Bedroom Apartments have 2 bathrooms and I am also especially glad you mentioned the towels, as we have put significant time and effort into ensuring these are of a superior standard. It is... More 

Poole
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 2, 2013

I have just read some previous reviews before I posted mine and I have to say I am very impressed that the manager replies to all the negative comments made, it shows they care. I stayed on the 9th floor of Quest Southbank with my elderly mother and 9 year old son. It is very conveniently located for Southbank and... More 

Was this review helpful? Yes 1
dnicol, General Manager at Quest Southbank, responded to this review

Dear Xangrace, I am happy to say that we dearly value all of our guest feedback, regardless of whether it is positive or negative. But it is fantastic to read great reviews such as yours. I understand your comments regarding the WiFi cost and we do strive to keep it at a reasonable amount - especially considering the average charge... More 

Perth Western Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 1, 2013

We stayed in a two bedroom, two bathroom apartment and were very happy with the standard of accommodation. Made the mistake of sleeping with the window open on our first night and traffic noise was pretty bad. It was fine with the window closed. Room was cleaned about every second day and staff were helpful and friendly. Well located with... More 

Was this review helpful? Yes 1
dnicol, General Manager at Quest Southbank, responded to this review

Dear Flick68, Thanks for taking the time to write your review. Glad to hear that you and your friends enjoyed yourselves and that you would stay with us again - we look forward to welcoming you back! As you pointed out we are very conveniently located, with numerous restaurants and attractions only a few minutes walking distance, Kind regards, More 

Perth, Australia
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed April 29, 2013

Rooms book ...... 3 bed and a 2 bed appartments .... 4 couples & 1 single 3 bed was on the top floor (22) 2 bed on 9 th flloor could not travel between floors had to travel down and get reception to swipe us up to top floor swap keys to get past this problem , 3 bedroom good... More 

Was this review helpful? Yes
dnicol, General Manager at Quest Southbank, responded to this review

Dear F1 weekender, We are sorry to hear that you were inconvenienced by the rooms being on separate floors, but for security reasons our elevator fobs will only allow you access to the floor that your particular room is on as well as the fact we only have limited numbers of keys for each room. We do have a continual... More 

Victoria
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 28, 2013

We stayed in an executive one bedroom apartment on a Saturday night. On arrival we found the girl at reception very nice and helpful. The apartment we had consisted of a lounge / kitchen, a seperate bedroom and seperate bathroom / laundry. Whilst the decor is not fantastic, the place was reasonably large, clean and comfortable. It had a shower... More 

Was this review helpful? Yes 1
dnicol, General Manager at Quest Southbank, responded to this review

Dear Steve, Thank you for submitting your review of our property. It is always great to read such positive comments about our staff! Hopefully next time you will be able to stay more than one night and can really enjoy the view of the city. Kind regards, More 

New Delhi
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed April 26, 2013 via mobile

Nice and clean apartment with all amenities and built in wifi (chargeable). Need to be wary of the 2 pm check in time as I did not have an apartment available when I landed up at 1 pm. Was there for only 1 night but was very comfortable and could easily stay there longer if needed. It's close to the... More 

Was this review helpful? Yes
dnicol, General Manager at Quest Southbank, responded to this review

Dear Gaurav, Thank you for your lovely review and it is nice to hear that you appreciated the location. Sorry to hear that you had an issue with the WiFi - but great that our team were able to quickly rectify it even though it was late into the evening. We look forward to you staying with us again in... More 

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