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Quest Southbank

16 Kavanagh Street, Melbourne, Victoria 3006, Australia
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Quest Southbank
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Ranked #97 of 172 Hotels in Melbourne
A recent review
3 of 5 stars reviewed 6 days ago
Greg P Auckland, New Zealand
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182 reviews from our community

Traveler rating
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    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland, New Zealand
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A very handy hotel to the Southbank area, very friendly reception staff, handy parking , very reasonable cost, very large room, great view from room, full kitchen if required, very easy checkout. Location was great

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed 5 nights In one bedroom appt while performing in a nearby show, so position was great. Gallery doesn't show that bedroom has no window, just a door way into a hall. It also has no mirror and no TV, despite the antenna connection. All very grey, beige and depressing, especially as south-facing. The carpet was stained. The blankets needed... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Michael R, Thank you for taking the time to post your review. I am sorry you feel your apartment was not up to the same standards as other Quest properties you have visited. With regards to the bedrooms in our 1 Bedroom apartments being internal bedrooms, most of our guests actually like this layout as it means the bedrooms... More 

Singapore
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We are a family of 4. Really liked this apartment. It has 24hr check-in and the counter staffs are all very friendly. Clean rooms and they make your bed everyday and clean towels are changed too. The rooms are quite clean and you have everything that you need in the room. Very quiet and very relax. Proximity to the city... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear night9955, Thank you for posting your feedback. Great to read that you found our property to be clean and quiet. We think our 2 bedroom, 2 bathroom apartments are perfect for travelling families, and as you point out, we are a short walk from many interesting places. We certainly look forward to welcoming you all back in the future!... More 

Colac
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in a 15th floor 2 BR Executive Apartment recently for one night. I have stayed at this Quest before and was impressed, however this apartment was not nearly as good a quality as previously. The shower was the aspect which swayed my review to the negative side. For an expensive night's accommodation I would at the very least... More 

Was this review helpful? Yes 2
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Pauline C, Thank you for taking the time to post your review. I am sad to read that our water saving shower heads are not to your liking. With regards to the overall quality of the apartment not being up to the standard of the apartment you stayed in previously, we do continually strive to keep all of our... More 

Bunbury, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 16, 2015 via mobile

Stayed at the Quest Southbank on a recent very busy weekend in Melbourne so the rates for this hotel were ridiculously inflated which I found very annoying for the state of the room. The 2 bedroom 2 bathroom apartment on the 14th floor was very spacious but it needs an upgrade desperately. The bathroom needed regrouting, the showerhead produced a... More 

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Cin06, Thanks for posting your review. Please accept my apologies that a few things in the apartment detracted from your overall enjoyment. As I mentioned in my previous post, we are in the process of re-grouting bathrooms to remedy the problem you mention. As for the air-conditioner, we will have our Maintenance people check to ensure it is operating... More 

Perth, Australia
Top Contributor
79 reviews 79 reviews
22 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed February 15, 2015

Really disappointed with this place. Have stayed at Quest before, although not this property. Our room had stained / filthy carpets, a freezer that hadn't been defrosted since the last ice age and bathroom grout that varied between dirty creme to black. The most surprising thing however was when I advised staff at check out and no one seemed surprised.... More 

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear BF_and_AA, Thank you for posting your feedback - it is important for us to know what we get wrong so that we can correct it. Please accept my apologies that we have missed a few key areas in this particular apartment. With regards to the grout, we are actually just about to restart our re-grouting project to tackle this... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 8, 2015

My friends and I stayed in the three bedroom executive apartment last weekend. Wow! It was amazing. So spacious and clean. The staff were super friendly and the location is so central. I recommend highly.

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Joolzmacca, What can I say expect for thanks for the recommendation! Very happy to read that you thought it was amazing, spacious and clean! As nice to read that you found our staff be to "super friendly"!! Hopefully we will see you again soon. Warmest regards, More 

Mt Eliza, Australia
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 3, 2015

We stayed at the Quest Apartments for two nights recently with another couple. The apartments are a good value alternative to staying in city hotels especially when there are two couples sharing the expense. The Quest Southbank is well located for a nice stroll into the city and closer by to all the action of Southbank. We did have a... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Jo K, Thank you for taking the time to write your review. It is nice to see that you enjoyed your stay with your friends and that you will stay here again! We look forward to welcoming you and your friends back next time you need a 2 Bedroom apartment in Melbourne! Warm regards, More 

Perth, Australia
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 13, 2015

Melbourne city is great for walking so the location of accommodation is crucial and its often hard to find well priced decent lodgings close to everything. Kavanagh street is only 5 minutes walk away from the yarra and then over into the city so its reasonably close if you fancy a bit of exercise. Location is also good for south... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Charlie C, Thanks for taking the time in posting your review. Glad to read that you found our property to be well located and our apartments to be clean, well appointed and of great value! We look forward to welcoming you back next time you are in Melbourne. Kind regards, More 

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