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All 170 Melbourne hotels

Quest Southbank

4.5 of 5 Hotel   |   16 Kavanagh Street, Melbourne, Victoria 3006, Australia
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68%
Ranked #88 of 170 hotels in Melbourne
A recent review
3 of 5 stars reviewed yesterday
Howard N Adelaide, Australia
  • Overview
  • Reviews (146)
  • Photos (50)
  • Location
  • Amenities
  • Q&A (1)
  • Room tips (27)
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146 people have reviewed this hotel

Traveler rating
    40
    57
    29
    11
    9
See reviews for
40
26
4
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
Adelaide, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

We stayed at the Quest with our daughter, her husband and baby. The apartment was relatively small, but had two bathrooms (one on-suite in the main bedroom). The room and its amenities are starting to show signs of ware and tear. There is on-site parking for $20 per night. The location is very convenient if you are attending events at... More

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Senior Contributor
21 reviews 21 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I think there are issues with Quest apartments that transcends different locations. The stay was average and was made worse by being charged for internet use, I paid $90 for a very slow speed internet that only allowed two gadgets at a time. In the past month I have had bad experiences with Quest apartments and I'm going to avoid... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Siphov, Thank you for posting your review and I am sorry that Quest Serviced Apartments as a whole does not seem to be matching your expectations. With regards to your specific feedback regarding the age of the fittings and furniture in our apartment, we are in the process of replacing a number of items in the apartments to counter... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

Was very disappointed with our 1 night stay which began badly at check in. I arrived after driving 4 hrs with 2 young kids to be told I needed a $300 credit card bond. On the wotif confirmation, that I had been provided with from my husbands company that booked the room, it only stated a valid credit card was... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear katie07, Thank you for posting your feedback and please accept my apology that you and your family were delayed on checking in. Unfortunately we have no control over the booking confirmation that Wotif.com sends out - this is entirely generated by them. We state as clearly as possible on their website that we take a $300 security bond on... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Having stayed here several times in past years (most recently c.2010), this return visit after a long break was a business and pleasure trip to Melbourne. The building is in a quiet part of the South Bank, a short walk to the Art Gallery, Recital Centre, theatres and concert halls. Also easy to get to Flinders St Station and the... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Infrawolf, Thank you for taking the time to write your review, and nice to hear you have been staying with us for many years. I am sorry to you experienced a few issues with your room, but good to read that our staff worked quickly and were helpful when needed. Our internal bedrooms in our 1 Bedroom and Executive... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for work and was OK nothing fantastic. Room was a decent size although a little dated and a few stains around the place. Staff were reasonably friendly and helpful. I did note a couple having to pay a $300 bond when checking in which I thought was a little expensive especially if you are not expecting to outlay... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Gareth H, Thank you for posting your thoughts. We take all of our guests feedback very seriously and to this point we have made quite a few "soft" refurbishment changes so far in 2014 and have a few more planned before the end of the year. We have recently replaced a large number of our beds, with all new... More

Wales
Top Contributor
51 reviews 51 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a week. Lovely clean suite, brilliant service from friendly, helpful staff. Wifi in the rooms is charged and levels of use restricted even then, which is disgraceful in a business hotel. It's central, there's a great little cafe a couple of doors down, when something in the room didn't work it was dealt with fast. The only... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear LuckyMermaid, Thank you for providing your feedback and I am very glad to read that you think our apartments were clean and that our staff were friendly provided brilliant and helpful service! With regards to the heating, as you correctly mentioned the apartments were designed with only a reverse cycle air-con unit in the lounge room. Under normal conditions... More

Brisbane, Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's our second stay at Quest, it's very easy to get around and the rooms are a good size! Only downfall is housekeeping. We were there for 7 days, and our rooms weren't cleaned on the Sunday and dishes were not cleaned either. Would stay again!

Was this review helpful? Yes
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear MrsRendogg, It is great to read that you have stayed a couple of times and feel our property is clean and comfortable. Unfortunately our Housekeeping team do not actually service rooms on Sundays, this is why your room was not cleaned that day. My apologies if this was not communicated clearly either during the booking nor check-in process. Glad... More

Melbourne, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is not located in southbank it is behind not really great location no facilities apart from a cafe next door. Expensive for what you get. 2 bedroom apartment roomy with an ensuite is great but over priced. Noisy room could hear traffic throughout the night.

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Carrie1206, Thank you for taking the time to write your review. Please let me reassure you that we are definitely located in the suburb of Southbank. We are a 5 minute walk behind Southgate - which is the river side area where the shops, restaurants, cafes and bars are. Kind regards, More

sydney
Contributor
16 reviews 16 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in one bedroom apartment for 5 nights. The apartment presents fine however there are some things that I think need attention. Freezer in the fridge desperately needed a defrost The air/con heater worked, but the temperature control has problems making the unit too hot, even if you set the temperature to 18 at low speed, if it wasn't on... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear matteblack, Thank you for sharing your feedback on your recent stay. Please accept my apologies that we have let yourself (and ourself) down with some attention to detail problems. These areas will definitely be included in our next round of housekeeping action points! We hope that you book with us in the future and that we can show you... More

Launceston, Australia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have stayed twice now paid a bit extra to get the bigger apartment for myself, wife and 2 kids, it was fantastice and roomy. King bed in our room, and a queen in the other, cot in as requested, dining table, couches, chairs, plenty of room to play. A fully furnished kitchen, washing facilities (I didnt use) 2 bathrooms, it... More

Was this review helpful? Yes
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Andrew S, Thank you for taking the time to write your review. Nice to hear that you have stayed a couple of times and that you would be keen to stay again. It is very nice to hear that you found our apartments to be spacious, well appointed and conveniently located. Sorry we got the zoo directions wrong and... More

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Additional Information about Quest Southbank

Address: 16 Kavanagh Street, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Southbank 4.5*
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Also Known As:
Quest Southbank Melbourne
Quest Southbank Hotel Melbourne

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service
Hotel Style
#76 Luxury Hotel in Melbourne #88 On the Beach Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Everything is at your doorstep - only moments from Southbank Promenade and its famous Restaurants, The Arts Centre, Melbourne Exhibition Centre, Crown Casino and Melbourne’s CBD, Quest Southbank provides 4.5 star spacious and modern apartments in a quiet location for you to relax and enjoy after your busy day.Our prime location provides easy access to public transport - Trains & trams, City Link tollway as well as the MCG, Tennis Centre and Federation Square. Broadband internet access (cable & wireless), Digital TV and Foxtel (8 channels) is available in all apartments. Quest Southbank provides our guests a place to work or entertain, space for the family and to relax - all our apartmnets are non smoking.We also offer a range of Executive Apartments - two and three bedroom executive apartments provide more space internally, superior fitout and views over either the City, the Bay or the Scenic Kings Domain gardens. ... more   less 
Number of rooms
88

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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