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Quest Southbank

16 Kavanagh Street, Melbourne, Victoria 3006, Australia
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Quest Southbank
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Ranked #95 of 158 Hotels in Melbourne
A recent review
3 of 5 stars reviewed 1 week ago
Neil2507 Perth, Australia
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199 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Perth, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Just checked out today after 3 nights there to go to the Real Madrid game at the MCG. Checked in with my 2 young boys having booked a 1 bedroom place and rang prior to getting there to ensure that there was a second bed for the third person (sofa bed or rollaway). When I checked in the receptionist could... More 

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed here on business... with our Melb office across the road it is ideal position and only a short walk to Southbank & city. I stayed for nearly a week, thus apartment with kitchen & laundry much better than tiny hotel room. Staff were friendly & helpful. I would stay here again.

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Dougies10, Thank you for taking the time to post your review. Glad to hear that you appreciated the spaciousness of our apartments and the kitchen and laundry facilities within the apartment. Our friendly staff definitely look forward to welcoming you back next time you need to stay close to your office! Warmest regards, More 

Melbourne
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A very comfortable and clean apartment. We were upgraded from a one bed to a two bedroom apartment which had a spacious lounge/dining and separate well equipped kitchen. All the creature comforts and handy to Southbank restaurants and attractions. Highly recommended. Staff were friendly and helpful. If you are staying in Melbourne and visiting the Arts Centre, this is a... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear MelbourneRod1960, Thank you for posting your feedback. And great to hear that you found our apartment to be clean, comfortable and spacious! Thank you also for pointing out how close and convenient we are if you are going to the arts Centre or NGV! Hopefully we can welcome you and your partner back next time you need accommodation in... More 

darcyd1
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here a week. I found the staff to be fine and the room satisfactory for the price. We had a two bedroom apartment and there are a few maintenance issues but nothing major, beds were comfy and bathrooms very clean. Great location for convention centre, southbank and crown.

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear darcyd1, Thanks for taking the time to post your review. Glad to hear that you found our apartments to be clean and comfy, and convenient to the Convention Centre. We look forward to welcoming you back next time you are in Melbourne. Kind regards, More 

Murchison, Victoria, Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 21, 2015

Well appointed warm & comfortable. Within walking distance to The Art Centre Southbank restaurants and the Casino The staff were friendly and helpful, the property was secure and very quiet. If you were staying a few days you had a full kitchen and clothes washing facilities. There is carparking but you do need to reserve this when making your booking

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear BobSue L, Thank you for taking the time to write your review. Great to read that you feel we were your ideal place for you "Melbourne fix"! We too think we are in a fantastic location, and our apartments are comfortable and well appointed. We look forward to welcoming you both back to our property on your next visit... More 

Ballarat, Australia
1 review
5 of 5 stars Reviewed June 12, 2015

Quest Southbank, from the moment we checked in until the time we left nothing was too much for the friendly staff. The apartments are perfectly located in the middle of the Arts precinct, and close to shops and restaurants. The room was large, comfortable and quiet. We were in town for work and it was so nice to come back... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Bernie M, Thanks for sharing your feedback, we always like to hear our guests reviews. Fantastic to read that you feel we are worth recommending to anyone travelling to Melbourne! We look forward to welcoming you back next time you are in Melbourne. Warmest regards, More 

Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 10, 2015 via mobile

Great location, walking distance to Centre of Contemporary art, parks, shopping & Crown Casino. Short drive to Carlton restaurants & shops, as well as Melbourne Central and Docklands. Apartment cleanliness ok, it is fully furnished with cutlery & crockery - I used some and found there was still residue on tea cups etc, Make sure you wash it yourself 1st.... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear carlapetitt, Thank you for writing your review. Fantastic to read that you feel we are "great for a short visit". I am sorry to hear that you suffered an allergic reaction to something, as we haven't had any reports for any others. However good to hear that it hasn't happened since! Hopefully next time you need to be near... More 

Canberra, Australia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 30, 2015

I stayed at Quest whilst attending a conference at the Melbourne Exhibition & Convention Centre. It was an easy walk to the venue along the river. The reception staff at the apartments were very helpful & pleasant to deal with. I was upgraded to a 2 bedroom apartment which was clean and comfortable - no complaints!

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Seq100, Thank you for taking the time to post your review! And great to hear that you liked our location is relation to the Melbourne Exhibition & Convention Centre. Also great to hear that found our staff to be helpful and pleasant. we look forward to welcoming you back in Melbourne! Kind regards, More 

melb
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 12, 2015

My husband and I decided to spend a weekend away in Melbourne. We arrived on the Friday night after a 3 hour drive. No parking at the front so we double parked so we could book in. Given a pass to the car park, instructions weren't clear and we were stuck in the car park unable to access the building.... More 

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Leah C, While there is a 15 minute parking zone right out the front, unfortunately we cannot control whether they are occupied or not, so I am sorry to hear you were forced to double park on arrival. And also my apologies that you found the instructions regarding the car park were not clear, especially as all the information... More 

Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 10, 2015 via mobile

Pretty basic really. Good position but that's about all. Very uncomfortable couch in the lounge room. The bed was nothing special, not nearly as comfy as home. The shower was slippery and looked pretty grubby. Was horrified to return to my room and find my glass, bowl and mug were in the dishwasher which had gone through a full cycle.... More 

Was this review helpful? Yes
Jeremy L, General Manager at Quest Southbank, responded to this review

Hi Kate S, Firstly please accept my sincere apologies that your stay was not up to our intended standards. Our staff have clearly not followed procedure, as they definitely should not be using the dishwasher for only 3 items, nor should they be changing towels when not needed/requested. I have sent you a private message so that I can find... More 

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Prices are for 1 room, 2 adults
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