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All 169 Melbourne hotels

Quest Southbank

4.5 of 5 Hotel   |   16 Kavanagh Street, Melbourne, Victoria 3006, Australia
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Quest Southbank
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Ranked #95 of 169 Hotels in Melbourne
A recent review
4 of 5 stars reviewed 2 weeks ago
gypsy49 Melbourne
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148 reviews from our community

Traveler rating
    40
    59
    29
    11
    9
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40
27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne
Top Contributor
57 reviews 57 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose Quest for its location to the Arts Centre where we were attending a concert. Our 1st floor one bedroom apartment was quite small, but adequate for our one night stay. Breakfast packs consisting of cereal, juice, fruit and a muesli slice are available from reception for $10.00, very convenient and great value! No Saturday night traffic noise, a... More

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Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a two bedroom apartment. Double bed in one room with ensuite, huge. Two single beds in another and had a foldaway bed. Kitchen was good, fridge, oven, microwave, dishwasher. Only thing I hate about the kitchens is the pans. They are old fashioned and everything sticks to them!!!! Big laundry, dining table and couches near the windows for... More

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Adelaide, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Quest with our daughter, her husband and baby. The apartment was relatively small, but had two bathrooms (one on-suite in the main bedroom). The room and its amenities are starting to show signs of ware and tear. There is on-site parking for $20 per night. The location is very convenient if you are attending events at... More

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Senior Contributor
23 reviews 23 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I think there are issues with Quest apartments that transcends different locations. The stay was average and was made worse by being charged for internet use, I paid $90 for a very slow speed internet that only allowed two gadgets at a time. In the past month I have had bad experiences with Quest apartments and I'm going to avoid... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Siphov, Thank you for posting your review and I am sorry that Quest Serviced Apartments as a whole does not seem to be matching your expectations. With regards to your specific feedback regarding the age of the fittings and furniture in our apartment, we are in the process of replacing a number of items in the apartments to counter... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed August 19, 2014

Was very disappointed with our 1 night stay which began badly at check in. I arrived after driving 4 hrs with 2 young kids to be told I needed a $300 credit card bond. On the wotif confirmation, that I had been provided with from my husbands company that booked the room, it only stated a valid credit card was... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear katie07, Thank you for posting your feedback and please accept my apology that you and your family were delayed on checking in. Unfortunately we have no control over the booking confirmation that Wotif.com sends out - this is entirely generated by them. We state as clearly as possible on their website that we take a $300 security bond on... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 19, 2014

Having stayed here several times in past years (most recently c.2010), this return visit after a long break was a business and pleasure trip to Melbourne. The building is in a quiet part of the South Bank, a short walk to the Art Gallery, Recital Centre, theatres and concert halls. Also easy to get to Flinders St Station and the... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Infrawolf, Thank you for taking the time to write your review, and nice to hear you have been staying with us for many years. I am sorry to you experienced a few issues with your room, but good to read that our staff worked quickly and were helpful when needed. Our internal bedrooms in our 1 Bedroom and Executive... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 17, 2014

Stayed here for work and was OK nothing fantastic. Room was a decent size although a little dated and a few stains around the place. Staff were reasonably friendly and helpful. I did note a couple having to pay a $300 bond when checking in which I thought was a little expensive especially if you are not expecting to outlay... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Gareth H, Thank you for posting your thoughts. We take all of our guests feedback very seriously and to this point we have made quite a few "soft" refurbishment changes so far in 2014 and have a few more planned before the end of the year. We have recently replaced a large number of our beds, with all new... More

Wales
Top Contributor
51 reviews 51 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 7, 2014

Stayed here for a week. Lovely clean suite, brilliant service from friendly, helpful staff. Wifi in the rooms is charged and levels of use restricted even then, which is disgraceful in a business hotel. It's central, there's a great little cafe a couple of doors down, when something in the room didn't work it was dealt with fast. The only... More

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Jeremy L, General Manager at Quest Southbank, responded to this review

Dear LuckyMermaid, Thank you for providing your feedback and I am very glad to read that you think our apartments were clean and that our staff were friendly provided brilliant and helpful service! With regards to the heating, as you correctly mentioned the apartments were designed with only a reverse cycle air-con unit in the lounge room. Under normal conditions... More

Brisbane, Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 6, 2014

It's our second stay at Quest, it's very easy to get around and the rooms are a good size! Only downfall is housekeeping. We were there for 7 days, and our rooms weren't cleaned on the Sunday and dishes were not cleaned either. Would stay again!

Was this review helpful? Yes
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear MrsRendogg, It is great to read that you have stayed a couple of times and feel our property is clean and comfortable. Unfortunately our Housekeeping team do not actually service rooms on Sundays, this is why your room was not cleaned that day. My apologies if this was not communicated clearly either during the booking nor check-in process. Glad... More

Melbourne, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 5, 2014

This is not located in southbank it is behind not really great location no facilities apart from a cafe next door. Expensive for what you get. 2 bedroom apartment roomy with an ensuite is great but over priced. Noisy room could hear traffic throughout the night.

Was this review helpful? Yes 1
Jeremy L, General Manager at Quest Southbank, responded to this review

Dear Carrie1206, Thank you for taking the time to write your review. Please let me reassure you that we are definitely located in the suburb of Southbank. We are a 5 minute walk behind Southgate - which is the river side area where the shops, restaurants, cafes and bars are. Kind regards, More

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Additional Information about Quest Southbank

Address: 16 Kavanagh Street, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Southbank 4.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Quest Southbank Melbourne
Quest Southbank Hotel Melbourne

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