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Quay West Suites Melbourne

Certificate of Excellence
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26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Best prices for: 1 room 1 guest
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Quay West Suites Melbourne
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Quay West Suites Melbourne
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717 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Quay West Suites Melbourne
See the most recent reviews
Gold Coast
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 24, 2012

I stayed at the Quay West with my 3 daughters recently. Staff were very friendly and helpful. Rooms were clean and there was a nice view of the river from the balcony. The location was great. Just a short walk to numerous restauants and just a short walk across the river to the city. My only complaint was that I... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for taking the time to write such a lovely review of your recent stay. It was nice to learn that we met your expectations across many levels. We note your comments regarding our two bedroom suites and we are sorry you experienced an issue with the door lock between the suites. This suite should only require one key... More 

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 23, 2012

I stayed at Quay West Suites for my birthday and was pleasantly surprised. The room was wonderful, spacious and had beautiful views. The location is fantastic however it is slightly dated. The lobby isn't all that flash but overall I was pleased with my stay at Quay West. If you're after a conveniently located place to stay in Melbourne with... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More 

Jakarta, Jakarta Raya, Indonesia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 21, 2012

I travel with work weekly both internationally and within Australia. I have to say that Quay West was on my "Places To Try" list for too long. Our recent 3 night stay was excellent, the accommodation is ideally located, exceptionally clean, the staff were world class and i could not fault the entire experience. I will be booking at Quay... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future. More 

Auckland, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 20, 2012

Fair for the price as far as Melbourne goes. Great, central location, tidy rooms, friendly staff, good facilities and room service. The decor was generally a little bit dated. However, the bathroom was excellent! It is a solid 3.5 star, but unfortunately not the 4-5 star it purports to being.

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Guest reviews enable us to monitor our standards and we look forward to welcoming you back to the hotel on any future visits you may make to Melbourne. More 

Hobart, Australia
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 17, 2012 via mobile

I stayed here with my adult daughter in a one bedroom suite earlier this month. I had not been to Melbourne since 1993 so really had no idea where to book. Having stayed at Quay West and Grand Quay in Sydney I thought this would be a safe option. I wasn't disappointed. We had a lovely room on the 14th... More 

Was this review helpful? Yes 1
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for taking the time to write such a lovely review of your recent stay. It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future. More 

Melbourne, Australia
1 review
1 of 5 stars Reviewed August 17, 2012

I had received an Accor Hotels Gift Card tha is due to expire this Christmas. Upon booking a hotel suite I had searched under the Accor Hotels website to find a participating hotel and found that Quay West Suites in Melbourne were listed as a participating hotel. Before booking I had made sure that I contacted Quay West Suites in... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for taking the time to post your comments on trip advisor, and are sorry that you did not have the opportunity to stay with us, you must have been disappointed. I apologise that it is not clear on the website during the booking process that Accor gift cards were not able to be used for your stay. I... More 

Canberra
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 16, 2012

Stayed here for 3 nights in July. Yes location is fantastic. Our room overlooked a construction site luckily it was cold outside so didn't use the small balcony. Size of the rooms was great, one main bedroom and living room with sofa bed for the kids. Bathroom was old and needs to be updated. Hole in the bed sheets. Breakfast... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for choosing to stay at Quay West Suites Melbourne. we appreciate you taking the time to post your review on Trip Advisor, as guest reviews enable us to monitor our standards to ensure we are proving our guests with what they want. We note not your comments regarding the facilities and are sorry that you were disappointed with... More 

Budapest, Hungary
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed August 9, 2012

We stayed at Quay West Melbourne 3 times over the month of June/July and could not fault the service or accomodation on any of those stays. We have stayed here several times over the past few years and always enjoy returning. Suites are always spotless (& I am super super fussy with cleanliness) and staff are always very friendly and... More 

Was this review helpful? Yes 1
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More 

Melbourne
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed August 7, 2012 via mobile

We recently celebrated our Anniversary and looked for somewhere in the heart of Melbourne. Well we couldnt have chosen better accommodation. Location right on the Yarra on minutes walk to Federation Square, Crown, restaurants and all the night life we love about Melbourne. The apartment was excellent and well appointed, clean and spacious with kitchen, lounge, which opened up onto... More 

Was this review helpful? Yes 1
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for taking the time to write such a lovely review of your recent stay. It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back for your next anniversary. More 

Adelaide, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2012

A very nice place to stay right on the Yarra. Close to the MCG, with in walking distance to Federation Square, train station, trams and City. Beautiful rooms, especially if like us, you need a little space around you and find apartments or suites preferable. Lovely room with everything you need, dressing gowns and slippers as well as fully decked... More 

Was this review helpful? Yes 1
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team. We look forward to welcoming you and the family back... More 

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