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Quay West Suites Melbourne

Certificate of Excellence
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26 Southgate Avenue, Melbourne, Victoria 3006, Australia
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Quay West Suites Melbourne
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Quay West Suites Melbourne
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708 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Quay West Suites Melbourne
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Fort Lauderdale, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2013

We found the Quay West in Melbourne to be far superior to the Quay property across from the park in Brisbane. The Quay West Melbourne 1 bedroom apt was very large, with 3 balconies and since we were on an upper floor, they provided great views across the river and city. Furnishings were well thought out, modern, comfortable and stylish... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for choosing to stay at Quay West Suites Melbourne. we appreciate you taking the time to post your review on Trip Advisor, as guest reviews enable us to monitor our standards to ensure we are proving our guests with what they want. We look forward to welcoming you back. More 

Barellan
1 review
5 of 5 stars Reviewed April 2, 2013

first time we have stayed here, we were travelled to Melbourne to see a concert, first time my husband and I have been away together without the kids for 6 years. The room was fantastic, clean and modern,great view of the Yarra and federation Square. We received a free upgrade, the staff were exceptional, very friendly and helpful, nothing was... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. We are pleased your stay was "perfect" and look forward to welcoming you back again soon. More 

Geelong, Australia
1 review
5 of 5 stars Reviewed April 1, 2013

Great location. To be able to walk to city centre and key tourist destinations was a plus. It was also very convenient having parking available at a reasonable price. Excellent service. Our room was upgraded which was a pleasant surprise. Enjoyed a heary breakfast, once again at a very reasonable price. Would certainly re-visit in the future. I would also... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future More 

Melbourne, Australia
2 reviews
4 of 5 stars Reviewed April 1, 2013

We stay here when visiting Melbourne to attend concerts at the Arts Centre for which the location couldn't be better. Good facilities, pleasant rooms and very helpful staff. Our only gripe would be price and then the added insult of charging extra for payment via credit card. For some reason Quay West Suites never seem to be included in the... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team. We look forward to welcoming you and the family back... More 

Auckland Region, New Zealand
Top Contributor
101 reviews 101 reviews
56 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 30, 2013

We've stayed here several times and always enjoy the surprisingly quiet apartments adjacent to busy Southbank. Also, no inter-apartment noise. All the restaurants you could wish for within 5 mins and downtown just across the bridge. Also handy to Art Centre, NGV, Melbourne Park (MCG, Rod Laver arena etc) The recent acquisition by Accor seems to have resulted in a... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Guest reviews enable us to monitor our standards , thank you for lettiing us about the housekeeping lapses, I will personally follow this up with our Housekeeper. We look forward to welcoming you back to the hotel on any future visits you may make to Melbourne. More 

Top Contributor
56 reviews 56 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 29, 2013

I stayed here for an extended stay on business when I worked in Melbourne. This place was awesome! The hotel is top notch, modern and so comfortable! The location is stellar...right on the Yarra waterfront and a quick walk over the bridge to the downtown core (CBD, as they call it!). The waterfront has a great promenade with lots of... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future More 

Melbourne, Australia
Top Contributor
69 reviews 69 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 15, 2013

Quay West has become our new place to stay in Melbourne. We came to see the Nutcracker Suite ballet, and Quay West is right next to the State Theatre, so it is an ideal location, with great proximity to all the Southbank restaurants, and just across the bridge into the Melbourne CBD. Had a similar room to our last visit,... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for coming "back again" to Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team. and we look forward... More 

Perth, Australia
Top Contributor
72 reviews 72 reviews
15 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed March 14, 2013

On checking in, the receptionist told me this was my 26th stay (so probably close to 100 nights) at Melbourne's Quay West Suites, just over the Princess Bridge in Southbank - that says everything. Those few extra steps out of the CBD, past Federation Square and Hamar Hall are worth it to escape the darkness of the Collins St hotels,... More 

Was this review helpful? Yes 2
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We note your comments regarding the bathrooms in the suites. We are reviewing options to upgrade these over the next twelve months. We are dedicated to constantly improve our services and your positive words... More 

Hobart, Australia
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 13, 2013 via mobile

Spent 3 fabulous nights here with my 22 year old twin daughters over the long weekend to celebrate my birthday. I had stayed here for one night last year and vowed to return. We had a one bedroom riverview apartment on the 9th floor and what a view it was! The close proximity to some of Melbourne's best restaurants is... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for your kind comments. I am delighted that you felt relaxed and pampered for your birthday and you left with great memories. We look forward to welcoming you back for your next birthday celebration! . More 

Bristol, United Kingdom
Top Contributor
120 reviews 120 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 13, 2013

We stayed here 8 nights into a months tour and thought the location and facilities were great. There is easy access to the riverside, transport hub and city and the reception staff were extremely helpful. However the benefits of staying in an apartment were slightly lost. We needed to launder some clothes but the instuctions with the machine were inadequate... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for taking the time to write a review of your recent stay. It is wonderful to know that we met your expectations across many levels. Please accept our apologies for the trouble you experienced with the washing machine, we are upgrading these items in all suites over the next twelve months. The new machine are much more "user... More 

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