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Quay West Suites Melbourne

5.0 of 5 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
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Quay West Suites Melbourne
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Quay West Suites Melbourne
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680 reviews from our community

Traveler rating
    460
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Quay West Suites Melbourne
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Melbourne, Australia
2 reviews
5 of 5 stars Reviewed April 8, 2013

QW Team welcomed us with smiles and were very helpful when preplanning visit previous week. The team went to great lengths to ensure we enjoyed our stay. Great location, easy access to city and Yarra, arts, gardensand southbank precincts. Awesome views of cityscape, Fed Square and surrounds.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to seeing you again soon. More 

Perth, Australia
Top Contributor
134 reviews 134 reviews
80 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed April 4, 2013

In a word, disappointing, especially after the fabulous Meriton apartments in Sydney. Would this place be as popular if located elsewhere in Melbourne? I doubt it. First downturn came when we found that the Wi-Fi wasn't free. Then the threadbare bath towels, the tiny shower cubicle, the complicated aircon controls, the noisy old-model aircon system, a bedside clock that lit... More 

Was this review helpful? Yes 3
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to know you enjoyed your stay with us. We note your comments regarding the Wi-Fi in the suites and are sorry that the information provided to you was not adequate. Our pricing is in line with similar properties in this area and we... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2013

My husband and I stayed in a one bed apartment over easter. We had a great stay. The hotel is in a fabulous location for exploring Melbourne, everything we want to see was within easy walking distance. The hotel itself had everything we needed and was clean and quiet.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

I am so pleased you enjoyed the location and it is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team. More 

Fort Lauderdale, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2013

We found the Quay West in Melbourne to be far superior to the Quay property across from the park in Brisbane. The Quay West Melbourne 1 bedroom apt was very large, with 3 balconies and since we were on an upper floor, they provided great views across the river and city. Furnishings were well thought out, modern, comfortable and stylish... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for choosing to stay at Quay West Suites Melbourne. we appreciate you taking the time to post your review on Trip Advisor, as guest reviews enable us to monitor our standards to ensure we are proving our guests with what they want. We look forward to welcoming you back. More 

Barellan
1 review
5 of 5 stars Reviewed April 2, 2013

first time we have stayed here, we were travelled to Melbourne to see a concert, first time my husband and I have been away together without the kids for 6 years. The room was fantastic, clean and modern,great view of the Yarra and federation Square. We received a free upgrade, the staff were exceptional, very friendly and helpful, nothing was... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. We are pleased your stay was "perfect" and look forward to welcoming you back again soon. More 

Geelong, Australia
1 review
5 of 5 stars Reviewed April 1, 2013

Great location. To be able to walk to city centre and key tourist destinations was a plus. It was also very convenient having parking available at a reasonable price. Excellent service. Our room was upgraded which was a pleasant surprise. Enjoyed a heary breakfast, once again at a very reasonable price. Would certainly re-visit in the future. I would also... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future More 

Melbourne, Australia
2 reviews
4 of 5 stars Reviewed April 1, 2013

We stay here when visiting Melbourne to attend concerts at the Arts Centre for which the location couldn't be better. Good facilities, pleasant rooms and very helpful staff. Our only gripe would be price and then the added insult of charging extra for payment via credit card. For some reason Quay West Suites never seem to be included in the... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team. We look forward to welcoming you and the family back... More 

Auckland Region, New Zealand
Top Contributor
97 reviews 97 reviews
54 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 30, 2013

We've stayed here several times and always enjoy the surprisingly quiet apartments adjacent to busy Southbank. Also, no inter-apartment noise. All the restaurants you could wish for within 5 mins and downtown just across the bridge. Also handy to Art Centre, NGV, Melbourne Park (MCG, Rod Laver arena etc) The recent acquisition by Accor seems to have resulted in a... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Guest reviews enable us to monitor our standards , thank you for lettiing us about the housekeeping lapses, I will personally follow this up with our Housekeeper. We look forward to welcoming you back to the hotel on any future visits you may make to Melbourne. More 

Top Contributor
56 reviews 56 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 29, 2013

I stayed here for an extended stay on business when I worked in Melbourne. This place was awesome! The hotel is top notch, modern and so comfortable! The location is stellar...right on the Yarra waterfront and a quick walk over the bridge to the downtown core (CBD, as they call it!). The waterfront has a great promenade with lots of... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future More 

Melbourne, Australia
Top Contributor
69 reviews 69 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 15, 2013

Quay West has become our new place to stay in Melbourne. We came to see the Nutcracker Suite ballet, and Quay West is right next to the State Theatre, so it is an ideal location, with great proximity to all the Southbank restaurants, and just across the bridge into the Melbourne CBD. Had a similar room to our last visit,... More 

Was this review helpful? Yes
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for coming "back again" to Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team. and we look forward... More 

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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne
Hotel Style:
#3 Spa Hotel in Melbourne
#4 Family Hotel in Melbourne
#6 Luxury Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#12 Business Hotel in Melbourne

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