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Quay West Suites Melbourne

Certificate of Excellence
Hotel website
26 Southgate Avenue, Melbourne, Victoria 3006, Australia
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Quay West Suites Melbourne
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749 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Quay West Suites Melbourne
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Sydney, Australia
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really enjoyed staying with the family at Quay West. Great location within walking distance of the laneways, federation square, NGV, free city circle tram. The apartment was spotless, beds really comfortable and the kitchen had a view over the river as well. You can self cater or order meals to your room. The staff have been lovely. Will not hesitate... More 

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for the review, we appreciate the feedback and are pleased you enjoyed the stay. More 

Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Th hotel's location at Southbank was perfect for access to the city hub. Nice and quiet and away from the hustle and bustle of Melbourne's main touristy city area. It was a short 5 min walk across the river to Flinders Station and CBD. Very grateful we got upgraded to a one bedroom apartment. The room was very spacious, clean,... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for the lovely review, we are pleased you enjoyed our stay and our facilities. We are also pleased to know that you will join us again when you are in Melbourne. More 

Perth, Australia
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having just completed a trip to Melbourne for business, I must comment on the pleasant stay had at the Quay West suites on Melbourne's Southbank. Upon arrival I was upgraded rooms and then was able to enjoy a very comfortable nights sleep in warm comfort and pleasant surrounds. Highly recommend the Quay West suites.

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team. We look forward to welcoming you and the family back to Quay West Suites Melbourne More 

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Work booked me in to this hotel and I wasn't expecting much. What a pleasant surprise when I found they had put me up at a great hotel close to everything I was interested in and with great views of the River. I had never appreciated the Yarra before but then again I had never stayed in a place with... More 

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

We were pleased to learn that you were surprised! and you found all our team at the Quay West to be friendly and professional. I will ensure your kind words are shared with everyone. I was also happy to hear that your request for a high floor was met. We look forward to welcoming you back. More 

Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in a one bedroom apartment with river views. Check in was quick efficient and friendly. Staff greeted you each morning and were able to help with bookings outside the hotel for restaurants etc. The balcony overlooked the yarra with views to Federation Square. The room was a little dated but the overall impression of the room was immaculate.... More 

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Brilliant hotel right in the heart of Southbank very close to transport and perfect position for a nice walk along the Yarra River and so close to the CBD clean and convenient with friendly staff reasonably priced will be back with the family

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More 

Ballarat, Australia
Level Contributor
109 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed June 14, 2015

First time staying at quay west apartments... The position to southbank is what attracted us to this hotel in the first instance... And, the position is awesome.. right on the edge of southbank near everything - 5 min walk from crown. Lets be honest.. the accom is not the beverly whiltshire but it is very solid. Nice rooms with everthing... More 

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team. More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 13, 2015

We booked a week in Melbourne seeking quality accommodation close to Melbourne. We chose to stay at Quay West and were not disappointed. Good staff, well furnished and presented rooms in a great location. Breakfast was included and was well presented. Well be coming back. Good job quay west.

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More 

Sydney
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 12, 2015

Accommodation in Melbourne and Sydney is expensive so it's always difficult to assess good value against the places you stay in other parts of the country. The Quay West (part of the Accor group) always delivers for me (in the 4 star category) and this was no exception. There was nothing amazing about this hotel, although I am always impressed... More 

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

I appreciate you taking the time to post your review on Trip Advisor and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future. More 

Adelaide, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 7, 2015

What a fantastic weekend away. Once again the Team at Quay West Suites Melbourne has exceeded our expectations. We keep coming back here because the staff are so friendly and attentive; anything we needed or requested was seen to with a great attitude. The rooms are beautiful and clean with a fantastic kitchen, large bathroom and shower; the beds are... More 

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for choosing us once again! We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team. We look forward to welcoming you and the... More 

Hotel Review Summarization

What travelers say

  • Room service(5)
  • Bedroom apartment(4)
  • Great location(4)
  • Very helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Two Bedroom Apartment (48)

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