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Quay West Suites Melbourne

Certificate of Excellence
26 Southgate Avenue, Melbourne, Victoria 3006, Australia
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1 room 1 guest
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Quay West Suites Melbourne
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758 Reviews from our TripAdvisor Community

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Traveler rating
    511
    194
    38
    8
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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    (758)
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    (196)
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    (177)
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All months
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed in a one bedroom apartment which was very clean, comfortable and well equipped. If you wanted to eat in it was easy to do so, although eating out in Melbourne is great. The laundry was particularly useful as we were in Australia for a month. The staff are very helpful and accommodating. They moved us to another room... More 

Was this review helpful? Yes
Leyland, United Kingdom
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Not much to say really. Part of Accor chain. What you might expect of a suite done by Novotel for city centre. Functional smart room. As clean and comfy as you would expect, and in a good location by the river. Would definitely recommend.

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Dear Keg12 Thank you for your complimentary review of the Hotel. We are delighted that you found the Hotel lived up to Accor Hotels high standard. The team and I are proud to be a member of the worlds leading and most exciting Hotel group, Accor. I look forward to the next opportunity to welcome you back to the Quay... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The staff at the front desk were excellent. Funny, to the point. Made check in enjoyable! Well done. The rooms have been updated, but are very spacious. Very good location. Albeit if leaving by taxi, allow extra time for it to arrive.

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Dear Dannytravels73 Thanks for the very positive review on trip advisor. I was delighted to read that the fun, friendly and family team culture we have developed made your stay memorable. Please let me know at any time if there is anything I can do to ensure you continue to enjoy your stay with us at the Quay West Suites... More 

Adelaide, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great sized rooms with all the facilities needed especially the microwave & washer/dryer as we were travelling with 2 young children. The room we were given was a little on the tired side, but was comfortable. The staff were helpful and timely with our requests. Had a wonderful stay. Location a little far from CBD with children but very close... More 

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Dear Travelbugzzzz Thank you for your complimentary review on Trip Advisor. The team and I where delighted to learn that you enjoyed your stay with us. In particular the service, facilities and location at Southbank on the Yarra river in the Melbourne City Centre. On behalf of all the team I look forward to the next opportunity to welcome you... More 

Tasmania
Level Contributor
107 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was very happy with the Quay West. Position was great, close to restaurants, city and Exhibition Centre. Room was spacious, comfortable, clean and was reasonably priced. I will definitely stay here again

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Jackie P, Manager at Quay West Suites Melbourne, responded to this review

Dear SSShelley Thanks so much for your positive review on the Hotel, facilities and location. I hope I have the opportunity of welcoming you back to the Quay West Suites Melbourne again soon. Kind regards Antony Platford General Manager More 

Greater Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have just checked out of Quay West Suites Melbourne this afternoon after staying two nights with my one year old on a business trip. What a fantastic stay. On arrival we were upgraded to a One Bedroom City View Apartment with a full kitchen and Ensuite Bathroom with a full sized bath which had spectacular views over the City... More 

Was this review helpful? Yes 1
Jackie P, Manager at Quay West Suites Melbourne, responded to this review

Dear Dianne Thank you very much for your positive review. If there is anything we can do to make your future stays with us more comfortable please contact me at any time. I look forward to personally welcoming you back to the Quay West Suites Melbourne again very soon. Kind regards Antony Platford General Manager More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a great stay, the staff were really accomadating, nothing was too much trouble,11am check out is always a bonus and it was no problem to stow our luggage safely until later in the day, we would stay here again.

Was this review helpful? Yes
Jackie P, Manager at Quay West Suites Melbourne, responded to this review

Dear Mandy Thanks for your review on TripAdvisor. The team and I where delighted to read your positive comments on the Hotel, service, facilities and location. I hope we have the an opportunity to welcome you back to the Quay West Suites Melbourne again soon. Kind regards Antony Platford General Manager More 

Traralgon, Australia
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a lovely one night stay in a room on the 14th floor with amazing views of the MCG and the Yarra. We had our own balcony and the room was very nicely appointed. The bed was very comfortable and the spacious bathroom even had a large bath. The small touches in the room were amazing such as hot... More 

Was this review helpful? Yes
Jackie P, Manager at Quay West Suites Melbourne, responded to this review

Dear Ashley Thank you very much for your glowing review. Its fantastic to read comments such as this which motive and inspire us to strive towards our mission of surprising and delighting our customers. I look forward to the next opportunity to welcome you back to the Quay West Suites Melbourne. Kind regards Antony Platford General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beautiful hotel, clean, big rooms and very helpful staff . Great location near restaurants and the casino with a stunning walk along the river. No need for a taxi as the city center is only a 10 minute walk. We will be back

Was this review helpful? Yes
Jackie P, Manager at Quay West Suites Melbourne, responded to this review

Dear Bellmere-1 Thank you for your review on trip advisor. I share your love of walking along the river banks directly outside the Hotel door. Also though the beautiful streets of Melbourne. Please do contact me directly if there is anything I can do to ensure you continue to enjoy your stays with us. Kind regards Antony Platford General Manager More 

South Africa
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Checked in yesterday and still have 4 days left,I don't usually write reviews until I've checked out,but this apart/hotel needs the review now. Firstly the location on southbank,bang smack in the middle of crown casino on the banks of yarra make this a top choice of mine after 2 lousy previous stays in the CBD. Arrived at the hotel early... More 

Was this review helpful? Yes
Jackie P, Manager at Quay West Suites Melbourne, responded to this review

Dear Mojay1 Thank you for the positive review regarding the Hotel, service and facilities. I hope the remainder of your stay with us was also delightful and I look forward to welcoming you back to the Quay West Suites Melbourne again soon. Kind regards Antony Platford General Manager More 

Hotel Review Summarization

What travelers say

  • Room service(5)
  • Bedroom apartment(4)
  • Great location(4)
  • Very helpful(3)
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Deluxe One Bedroom Suite (58)
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Premium City View One Bedroom Suite (52)
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Premium Three Bedroom Panoramic View Apartment (96)
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The Hotel (37)
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Two Bedroom Accommodation (45)
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Two Bedroom Apartment (48)

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