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All 172 Melbourne hotels

Quay West Suites Melbourne

5.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia
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Ranked #4 of 172 hotels in Melbourne
A recent review
5 of 5 stars reviewed 1 week ago
JasonPushy Warrnambool, Australia
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526 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Warrnambool, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Where to start. Perfect location close to everything in Melb, friendly staff, great gym & pool facilities, awesome room and plan amazing views over the river. Stayed mid week and got a great deal with Lastminute.com, then on arrival I go a free upgrade. close to everything. Could not recommend this place more. I'll be staying at this place on... More

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Cardassia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great little hotel with a splendid location on the banks of Yarra in Souhtbank. It literally is within a stone throw of everything Melbourne City has to offer. But.... it's main asset is the staff. What a wonderful bunch of people they are, who seem to understand that the focus is, really, the customer. They all have a... More

Was this review helpful? Yes 2
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Pretty shocked to check in to a "5 star" establishment and when I ask the staff member at reception (James) how he was, got a "Meh". I was telling my partner about how bad it was later on, and she didn't believe me. We thought maybe it was a slip of the tongue. In the morning we happened to get... More

Was this review helpful? Yes 6
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for your review, clearly we were not performing to our usual standards that day and for that I sincerely apologise. It certainly is not in keeping with how we treat our guests. We urge you to contact us directly to discuss. I look forward to hearing from you. More

Bromley, Kent UK
Top Contributor
151 reviews 151 reviews
74 hotel reviews
199 helpful votes 199 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We've had four great nights in this lovely suite hotel. We got booked in quickly and went up to our room 1408. This was a one bedroom premium City view suite. The first thing you notice is the stunning view of Melbourne across the Yarra. The suite was extremely comfortable with a lovely large lounge, well fitted kitchen with fridge,... More

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Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future. More

Australia
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I have stayed in many hotels and are very critical as we were in hospitality. Quay West was a wonderful surprise as quite a number of Melbourne hotels are a little tired. The Quay West was clean, well appointed apartment hotel. The reception staff should be applauded for their appearance, friendliness and helpfulness. The location is excellent... More

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Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More

La Jolla, CA
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Because it was the Gran Prix prices were also 'grand prix' so expectation was against a considerable amount paid... First need to acknowledge that we were upgraded and this was HUGELY appreciated and made a difference to our experience BUT even though this was one of their 'new' rooms, the bathroom was not great (the door stop is in front... More

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Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne.It was wonderful to hear that you enjoyed the complmentary upgarde to an Executive Suite. Your comments reagrding service have been noted and I am sorry you were not made aware of the options at breakfast. . We are dedicated to constantly improve our services and your... More

Sotogrande, Spain
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 weeks ago

We had a thoroughly enjoyable stay at the QW Suites, where we stayed on one of the higher floors overlooking the Yarra River and city. What's good about this hotel is its location, right in the heart of the Melbourne CBD on the vibrant South Bank. Our room was also very good, well equipped and modern. We were staying for... More

Was this review helpful? Yes
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I am sorry you missed our made to order Esspresso that is avaiable in Jarrah Restuarant-... More

Melbourne, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One of the great hotels in Melbourne. I am glad to come here! everything is comfortable, the service friendly customer care. you can enjoy the beautiful view from the balcony of the hotel... The room was clean. The staff was professional, the food was better.

Was this review helpful? Yes 3
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We look forward to welcoming you back in the future. More

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Additional Information about Quay West Suites Melbourne

Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Suites Melbourne Hotel
Quay West Hotel Melbourne
Quay West Melbourne
Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Melbourne
#4 Business Hotel in Melbourne
#10 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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