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The Westin Melbourne

5.0 of 5 205 Collins Street, Melbourne, Victoria 3000, Australia
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The Westin Melbourne
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The Westin Melbourne
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1,118 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Melbourne
See the most recent reviews
Las Vegas, Nevada
Top Contributor
82 reviews 82 reviews
35 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 31, 2011

As i said in my Westin Sydney review, Westin Melbourne is another one of the best SPG hotels we have stayed at- and we have stayed at a lot of SPG hotels. Sitting in our room as I write this on our last day here. Wonderful, friendly, most polite and patient staff. It is in the center of it all... More 

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Jason. We are pleased to provide a refreshing experience for a loyal Starwood Preferred Guest member. Regarding internet access, we are currently in the process of confirming wireless internet for our guest rooms. Until then, internet is available by high speed broadband wired access or wireless router. We also provide complimentary wireless access in our Business Centre and Lobby... More 

Bali, Indonesia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 26, 2011 via mobile

I spend half of my year in hotels (usually Starwood Hotels). The Westin is my hotel of choice in Melbourne. It is consistently welcoming and rewarding. If every 5star hotel gave the kind of attention to detail and genuine service that The Westin gives there would be lots more happy guests and less disgruntled ones! Staff awesome! Place awesome! Bedrooms... More 

Was this review helpful? Yes 1
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for continuing to stay with the Westin. We sincerely value your loyalty and are delighted to provide a warm welcome when you are away from home. Thank you for your special comments - we are pleased you enjoy our personal service and luxurious facilities. Be well. More 

Wollongong, Australia
Top Contributor
55 reviews 55 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 24, 2011

Where do I start? Great location in the middle of melbourne. We had the corner spa studio, and wow, very impressive. This room has double glazed windows so we hardly heard a sound. Could not even hear the trams. This was a spectacular surprise for me for our 23rd wedding anniversary. All the staff were pleasant especially the staff in... More 

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for your feedback regarding your recent stay. Our Westin Spa Studio’s are certainly a refreshingly distinctive room style and ideal for a special occasion. We are pleased you also experienced the personal service Westin is renowned for. For future visits to the city, we would suggest you review the Hotel Offers page of our website, which... More 

Cardiff, United Kingdom
Top Contributor
61 reviews 61 reviews
50 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed October 23, 2011

I like this hotel. But Melbourne is one of the few places where I'll stay in a competitors hotel, even though there is a good and well located Starwood property in town. The problem is that the Platinum benefits in this hotel aren't good enough. In fact they expose weaknesses in the SPG scheme compared with Hilton HHonors. Because there... More 

Was this review helpful? Yes 3
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for your feedback regarding our Starwood Preferred Guest program. We will certainly take your comments on board, however as a boutique-style hotel with no Executive lounge, it can be difficult to meet certain requirements of the program. Please also rest assured we take cleanliness very seriously and we sincerely apologise if the bathroom was not refreshed... More 

Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 23, 2011

Just arrived home to my 3 darling little boys after an AMAZING stay at what is now - my favourite hotel. Hubby and I were celebrating our 10 yr wedding anniversary and I was absolutley blown away by everything The Westin had to offer and everything they did for us. It began with valet parking and a wonderful warm welcome... More 

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for choosing to stay at the Westin for your special occasion and for taking the time to provide such detailed comments on your fulfilling experience. We are thrilled you enjoyed our luxurious facilities, Heavenly® Beds and central location. Thank you also for your delightful feedback regarding your dining experiences, this will certainly be shared with the... More 

Brisbane, Queensland, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 22, 2011 via mobile

Stayed at the westin for 3 nights . It has a great central location close to great restaurants , shops and all the major attractions. The attitude of the staff was amazing and were always helpful and friendly. Nothing was ever too much trouble and a smile and warm welcome was always on show no matter what time of day... More 

Was this review helpful? Yes 1
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. We are delighted you enjoyed our convenient location and personal, instinctive service. It is inspiring you are willing to share your experience and recommend us to others. Thank you and be well. More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2011

Westin was clean fresh, polite and helpful. Had great sheets and bed - great sleep and comfortable

Was this review helpful? Yes 1
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. We are pleased you experienced a warm Westin welcome and enjoyed a refreshing stay. Guests are also welcome to ‘take a piece of heaven home’ by purchasing from the Heavenly Bed range. Please contact us directly for more information and we look forward to welcoming you back on your next visit to Melbourne. Be well. More 

Auckland, New Zealand
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 22, 2011

We have stayed here several times & it never dissapoints. Rooms are lovely, staff very helpfull & food both in the bar & restaurant very good. Very central to everywhere.

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. We are so pleased you choose to return to the Westin. Thank you for taking the time to provide delightful feedback and we look forward to welcoming you back. Be well. More 

Nice, France
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 21, 2011

My stay at The Westin Melbourne was marred by a series of bad experiences which I would like elaborate on here: 1 Arrival, if ( as in my case) on arrival after midnight, there is no doorman, luggage service, porter etc. To make matters worse the front door is locked and it took my taxi and myself 10 mins.to find... More 

Was this review helpful? Yes 1
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for taking the time to provide detailed feedback. It is disappointing your stay did not meet your expectations. In the case of after-hours access, our front doors are locked to ensure the security of our guests and large signage is displayed for entry instructions, however we will review the content of this signage. Thank you for... More 

1 review
4 of 5 stars Reviewed October 20, 2011 via mobile

Great spot for shopping, walking distance to. Ost thi gs, including the free streetcar that takes you anywhere you would want to go in Melbourne.

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. We are pleased you enjoyed our central location near to all Melbourne has to offer. During your next stay we recommend you contact our Concierge desk for further suggestions on Melbourne shopping destinations and activities. Be well. More 

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Additional Information about The Westin Melbourne

Address: 205 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin
Hotel Style:
#9 Spa Hotel in Melbourne
#10 Romantic Hotel in Melbourne
#17 Business Hotel in Melbourne
#19 Luxury Hotel in Melbourne
#24 Family Hotel in Melbourne

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