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The Westin Melbourne

#14 of 158 Hotels in Melbourne
Certificate of Excellence
5.0 of 5
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205 Collins Street, Melbourne, Victoria 3000, Australia
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The Westin Melbourne
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Ranked #14 of 158 Hotels in Melbourne
Certificate of Excellence
A recent review
5 of 5 stars Reviewed November 28, 2012
dbrown101272 Kuala Lumpur, Malaysia
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Melbourne
See the most recent reviews
Kuala Lumpur, Malaysia
Level Contributor
126 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed November 28, 2012

We loved the Westin Melbourne. Right in the heart of the city, a short walk to anywhere, and first-class comfort and service. The rooms are roomy, the beds the usual Westin awesomeness, and the hotel is maintained to a very high standard. There are numerous eat and drink options in the hotel, but we preferred to venture outside. There is... More 

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for taking the time to provide feedback on your recent stay. We are delighted you enjoyed our central location and luxurious facilities. You are also welcome to ‘take a piece of heaven home’ by purchasing from the Heavenly® Bed range through our Business Centre. Just to let you know, we have three distinctive dining venues within... More 

Brisbane, Australia
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 21, 2012

My wife and I stayed for a weekend and what an amazing hotel. Location is excellent, rooms and bathrooms are lavish and large. Bed was comfy and massive, lobby bar was great, buffet breakfast was wonderful. The thing we both noticed the most though; out of everywhere we have stayed, every single staff member here was excellent and really went... More 

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for your inspiring comments regarding your recent stay with us. We are delighted you enjoyed our excellent location, Heavenly facilities and distinctive dining options. We are delighted you recognize our instinctive service. We will ensure your comments are passed to all in our hotel with special mention to our Concierge associates. We do try to build... More 

Sydney, Australia
Level Contributor
134 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed November 21, 2012

There is very little one could do to improve The Westin in Melbourne, certainly from a business hotel standpoint. The rooms are very elegant and tastefully appointed, not to mention quite large. The bathrooms are very modern and luxurious, with rainforest shower heads, excellent toiletries and are so big, you'll need a map to find your way from the sink... More 

Was this review helpful? Yes 1
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for taking the time to provide such special feedback. We are pleased you enjoyed our luxurious facilities and have noted your feedback regarding light switch. May we mention SPG members receive 15% off food in all F&B venues at our hotel (T&C’s apply). If you are not already an SPG member, please enquire on your next... More 

Melbourne, Australia
Level Contributor
205 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
2 of 5 stars Reviewed November 18, 2012

Due to a delayed flight, I checked in about 11pm. The place seemed and was pretty much deserted. I struggled through the swing-open doors with my multiple bags and looked for check-in. OK, down there, at the end of the lobby area. As I headed down that way, I wondered why the pair of doors I passed that led from... More 

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. As one of Melbourne’s leading five star hotels, we strive to ensure guests have a valuable experience so it was disappointing to read your stay was not a completely fulfilling one. Thank you for your comments about the Front Office experience you encountered – we have forwarded your comments for further investigation to prevent similar events from occurring.... More 

Sydney
Level Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 17, 2012

Very well and conveniently located, on Collins Street, very close to tram stops and Flinders Street station, and Bourke Street shopping mall. The room is spacious and bathroom is almost too big! Everything is very nice and clean, which is what you would expect from a 5 star hotel. The only let down for me is that there was no... More 

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. We are pleased to provide a refreshing oasis in Melbourne’s city centre and we are delighted you recognize our unsurpassed location and luxurious facilities. We pride ourselves on our signature personal and instinctive service so we were extremely disappointed to read your comments. May we ask if you could please contact us directly prior to your next arrival... More 

Chicago, Illinois
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed November 17, 2012

We have been staying exclusively at Starwood properties and this may be the best Westin ever, as far as facilities are concerned. Outstanding location with beautiful lobby, rooms, decor and bathrooms. The shopping and dining options make this a perfect choice for exploring the downtown area. The service is consistent with that found at other Westins. Concierge and bellman services... More 

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for continuing to stay with the Starwood Hotels & Resorts. We sincerely value your loyalty and are delighted you enjoy our instinctive service, luxurious facilities and central location. Our spacious guest rooms are also certainly amongst the largest in Melbourne. Regarding the charge mentioned on your account of $1.00 for UNICEF, please accept our apology if... More 

Atlanta, Georgia
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed November 16, 2012

This is simply an outstanding hotel, everything is first-class. Nice, large rooms and bathrooms. Bathroom especially is gleaming marble and glass, with luxury and hi-tech touches. Very comfortable bed. Great location too, right in the heart of Melbourne, close to the famous lanes with the coffee shops, restaurants, and galleries.

Was this review helpful? Yes
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for taking the time to provide such special feedback. We are pleased to provide a refreshing oasis in Melbourne’s city centre and we are delighted you recognize our unsurpassed location, luxurious facilities and signature Heavenly Bed. By the way, there are “hidden secret laneway tours” if you wish to learn the history and the tours are... More 

Zurich, Switzerland
Level Contributor
376 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 672 helpful votes
4 of 5 stars Reviewed November 14, 2012

I try to stay here for a few days each time I visit Melbourne, and this time it was just as excellent as every time I stay and just as reliable and great as when i first started staying here 8-9 years ago. Service was excellent, I had a fab room with a view onto the city skyline with little... More 

Was this review helpful? Yes 2
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for choosing to return to the Westin. We are delighted to provide another fulfilling experience and pleased you received such special service from our associates. You are also welcome to ‘take a piece of heaven home’ by purchasing from the Heavenly® Bed range through our Business Centre. As a loyal guest, you may be aware of... More 

Sydney, Australia
Level Contributor
137 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed November 14, 2012

We always stay here and get well looked after. Comfy beds, good aircon, terrific food, and the driveway boys are always a standout. This time we did the meal deal in the Allegro which gave us a selection of entrees and mains for a reasonable price - well presented and surprisingly healthy. The Westin seems determined to improve my overall... More 

Was this review helpful? Yes 1
WestinMel, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for your inspiring feedback. We are delighted you enjoyed your stay with us and we appreciate you recommending us to other travelers. We will ensure your comments are passed to all associates in our hotel with special mention to our Doorman and Food & Beverage associates. We do try to build a culture of continuous communication... More 

Australind, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed November 14, 2012

Always our favourite hotel in Melbourne because of the superb location. On recent 3 day stay had a charming corner room overlooking both the square and the sandstone church nearby. The understated and yet luxurious decor is enhanced by the art that lines the corridors. The lounge is the foyer is comfortable, expansive and relaxed, a great place to meet... More 

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