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All 170 Melbourne hotels

The Westin Melbourne

5.0 of 5 Hotel   |   205 Collins Street, Melbourne, Victoria 3000, Australia
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Ranked #20 of 170 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
kandtsa South Australia
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1,082 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Australia
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed yesterday NEW

Location was excellent for our shopping & eating needs. The hotel is also positioned in a very nice part of the city. The breakfast buffet was great esp the fresh omelette that you can have made for you - you pick your ingredients. The staff were also very friendly and helpful. However, the room was very average. The Westin have... More

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Eindhoven, The Netherlands
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed 3 nights on business - excellent hotel Friendly staff Excellent room facilities with clock radio & iPhone/iPod dock - handy to charge my phone For me wifi was included in my room rate - and that is not clear when you try to connect - a quick call to the support service (dedicated button on the hotel phone!!!) indicted... More

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Brisbane
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We loved the character and luxury of this hotel for the last night of our honeymoon in Victoria. They upgraded us to a nicer room with a balcony, and sent up a bottle of champagne to congratulate us. No other hotels offered us anything extra on our honeymoon, so we loved the extra service we received. The buffet breakfast was... More

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Congratulations on your special occassion. We are so pleased you enjoyed your honeymoon stay with us. If you were tempted our signature Heavenly Bed can be purchased through the hotel by contacting Service Express. We look forward to the opportunity to welcome you back to The Westin Melbourne in the near future. Be Well. More

Senior Contributor
30 reviews 30 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our stay started off quit badly as the car provided by the hotel took us to the wrong hotel, The Windsor which is opposite the Parliament Building and was closed off due to a demonstration. We had to walk to the Westin and the staff had to get the luggage to us. From that moment we experienced probably the best... More

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for your comments. Your feedback is valuable to us. We certainly must provide profuse apologies for the arrival “transfer”encounter but pleased we were able to bring you home to “Westin” for our personal & instinctive service that we are well known for. Undoubtedly you made the most of our enviable location, amongst all the best that... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

All the staff we met were friendly, professional and courteous and that's what made the Westin stand out in my mind. Beautiful clean rooms as expected, also very handy to have use of the business centre. Would love wifi access in rooms though!

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. We are thrilled you chose to stay with us. Thank you for taking the time to share your refreshing comments. We are delighted you appreciated our personable and instinctive service, and that you enjoyed the signature in room features we are so well known for. We sincerely look forward to the opportunity to welcome you again in the... More

Melbourne, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We thoroughly enjoyed our few nights at the Westin. The location was perfect for shopping, restaurants, and even our morning walk. The Treasury gardens are close by and worth the visit. The staff were friendly, obliging, and went out of their way to ensure our needs were catered for and we were made to feel welcome. The Bell staff and... More

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for your comments, your feedback is valuable to us. Our converted Collins street address does place our guests amongst the city’s finest dining and shopping precinct and Melbourne’s finest attractions. We are delighted we delivered instinctive service and that you had time to enjoy our spacious rooms and luxurious in room Westin features. Thanks for your... More

Adelaide, South Australia, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The room size is fantastic and amazing quality of bed. Pros - room, location, reception desk, fitness centre Cons - lobby bar customer service a disgrace. Sat down - no one came over for 10 mins had to get someone. ordered drinks - did not arrive for another 15 mins! Though maybe because it was a Saturday night. But no... More

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for taking the time to provide feedback. We are pleased you enjoyed our room and our unsurpassed location close to all Melbourne has to offer. Apologies for our lobby bar service and we will share your comments with our teams for awareness . We do strive to provide guests with personal service so we will share... More

Camperdown, Australia
Contributor
19 reviews 19 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

In town for a birthday party and stayed at the Westin for the first time, a very nice hotel and we enjoyed our stay. We had pre dinner drinks in the lounge and the staff were first class. Many thanks to Ian who met us out front when we were checking in, he made us feel very welcome, friendly check... More

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you so much for such positive feedback – We are all very proud to be working for the Westin brand in such a beautiful hotel. We are delighted you appreciated our personable and instinctive service and we will be sure to share your comments with our entire team with special mention to Ian as we he makes... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Westin has one of the best locations in Melbourne. The service is excellent and the rooms are great, no matter which room you stay in. Always a favourite for us when we stay in Melbourne! Make sure you visit Brunetti's just outside!

Was this review helpful? Yes
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear reviewer. We are thrilled you chose to stay with us. Thank you for taking the time to share your refreshing comments. We are delighted you appreciated our personable and instinctive service, and that you enjoyed our central location. We sincerely look forward to the opportunity to welcome you again in the not too distant future. Be well. More

Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Great location, large rooms and very comfy beds. Why ruin it by charging $20 for 'high speed' internet which doesn't work? Australia seems to be the only place to still charge for in room internet connectivity. It's like charging for a flushing toilet...

Was this review helpful? Yes
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for your review. We are pleased you enjoyed our central location and our spacious rooms. We strive to provide renewing experiences for our guests, so it was disappointing to read your stay was not a completely fulfilling one. Please note as an alternative to guest room Internet, the hotel offers complimentary wireless in public areas, as... More

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Additional Information about The Westin Melbourne

Address: 205 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin

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