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The Westin Melbourne

#14 of 158 Hotels in Melbourne
Certificate of Excellence
5.0 of 5
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205 Collins Street, Melbourne, Victoria 3000, Australia
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1 room 1 guest
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The Westin Melbourne
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1,377 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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Sydney, Australia
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is perfectly located in centre of Melbourne on Collins street and has easy access to the Paris end of Collins street, Southbank, and all of the retail experiences that Melbourne has to offer. Room was very lavish and large, bed perhaps too soft and the bathroom had both a bath and a shower. Decor was contemporary and meeting... More 

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Vic
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first stay with Westin Melbourne and it really is a hidden secret for this city! We had a corner room and the views of Melbourne were absolutely fantastic. Rooms were very large, beds very comfortable and large, with a selection of pillows and it was all very clean and well appointed. It is ideally located for the... More 

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Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Friendly staff, room with ample space and a quite large bathroom, for the price I paid, definitely love it. Was greeted well during Check in and out, Concierge was very helpful. Steve, James and Ian, 3 of them, friendly and experienced, they'll give the best suggestions on how to spend your time in Melbourne. Breakfast is not bad, the croissant... More 

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for leaving such positive comments, we are delighted you appreciated our oversized guest rooms and accompanying bathrooms, the double vanities and Heavenly Rain Shower are always popular among our guests. It is certainly one of our priorities to ensure our guests receive personalised service and our Concierge team certainly keep up to date with what’s on... More 

Adelaide, Australia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The hotel was great as usual. We were warmly greeted upon check in and promptly given the keys to our room. The rooms were clean. The food and coffee in the lobby was delicious. The gym is compact with everything you need. Great location in the heart of melbourne. Stay at this hotel everytime we go to melbourne and will... More 

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for taking the time to share your review of your recent stay. We are thrilled to hear your positive feedback of our guest rooms and facilities. We recently refreshed our Westin WORKOUT Fitness Studio and are pleased to learn of your energising experience. On your next stay you may wish to use of our Gear Lending... More 

Melbourne
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a very relaxed and spoiled afternoon at Westin. Friends from interstate wanted to have High Tea and suggested to go to Windsor, I suggested Westin instead because we had high tea there two years ago for staff Christmas gathering and it was a nice experience. I would say this time it was even better. Nice, quiet and relaxed... More 

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for your kind review, we are delighted to hear of your wonderful experience and do thank you for choosing The Westin Melbourne. Our new Spring High Tea Menu will be launched next month and we cannot wait to share with you what we have to offer! Please keep a close eye on our website and social... More 

Sydney, Australia
Level Contributor
4 reviews
2 of 5 stars Reviewed 5 days ago NEW

The TV in room not working the first night...The lady on night staff not helpful and she let us walk across the other side to lifts when there were ones right near her and she didn't let us know! Also pool was being renovated and we were not made aware of this until check in! This disappointed me as this... More 

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WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for sharing your experience with us. Please allow us apologise for the discomforts you experienced during your stay. Due to unforeseen circumstances, our swimming pool did require maintenance which was unfortunately outside our control and we are delighted to advise this was concluded in one day and reopened. We are, however, pleased to hear you favoured... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

In spite of being a part of Starwood properties which are known for the standard and levels of service, this hotel is a disappointment as far the rooms and breakfast. The location can't be better in the city of Melbourne, right next to all the action and night life. Overall a great choice.

Was this review helpful? Yes
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for taking the time to provide your review. We are pleased to learn overall you enjoy your stay with us and made the most of our central location. Should you have a preference in terms of view please let our team know on your next stay as we do wish to ensure a memorable stay. We... More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We always love staying at the Westin Melbourne as its 5 star all the way. Very clean ,well appointed rooms.Welcoming, very friendly staff, central location, minutes from everything. Taxis at the front door, no waiting. We were pleasantly surprised when the concierge got us the most amazing seats for a show in the theatre next door at a minutes notice.... More 

Was this review helpful? Yes
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for sharing your review, we are so happy to hear we are your hotel of choice in Melbourne and thank you for your continuined loyalty. It is one of our priorities to ensure our guests receive personalised and instinctive service, allowing our guests to unwind and recharge. When making your next reservation perhaps visit SPG.COM for... More 

Adelaide, Australia
Level Contributor
95 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our third stay at the Westin. We can't fault it. Great rooms- comfortable and chic. The beds are sensational. It's like sleeping on a cloud. Staff are so helpful- nothing is too much trouble. The breakfast room is pleasant and the food better than usual for a large, busy room. We will be there again in October. Special... More 

Was this review helpful? Yes
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. We thank you for providing your review. We are thrilled to hear such positive feedback from your return stay with us. Our Heavenly Beds are certainly a signature feature of our rooms and ensure our guests are well rested for the day ahead. We are happy to read our associates made a lasting impression as it is one... More 

Melbourne
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at the reception was very helpful. We had another booking and requested for the same floor. He managed to find a room just around the corner and even gave us a free upgrade. The hotel is closed the main Flinders Street station. Tram stops in front of the hotel. 5 min slow walk to the China town and... More 

Was this review helpful? Yes
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for sharing your uplifting experience with us. Our associates at The Westin Melbourne certainly play a vital role in enhancing our guest stays and we are pleased you experienced our instinctive service. On your next visit, we would invite your family to join us in our signature Allegro Restaurant for a memorable delicious meal. Be well. More 

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