Stayed in what is advertised as a 2 bedroom apartment for four nights in May.
1. Refurbishment is currently being conducted. Not advised of this at time of reservation.
2. Welcome, arrival experience was very poor. Very short staffed on a Sunday, yet on weekdays and there is a form of management presence service improves markedly as the staff numbers...
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Great location, clean rooms, quick check in and everything you need for a Melbourne city getaway. Lovely furnishings in the rooms, very "New York/Hamptons" feel. The hotel is currently undergoing a refurbishment and we received notification before our arrival to advise us and to apologize for the inconvenience, which was not inconvenient to us, however a personable gesture. We will...
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A great experience with conference staff helping us out at the last minute to host an event when another hotel double booked us!
The hotel is currently under renovation and the event staff did a great job in helping us communicate to our delegates on how to find the event room through a alternative entrance.
Concierge was always smiling, front...
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I am a female senior exec business traveller used to 4 and 5 star. I stayed in a 1 bed suite (Room 907) for a 3 day weekend on 18 May 2012. Hotel is 4 star, really well located, convenient to shopping and attractions. Lobby was hard to find due to renovations but never heard any noise or inconvenienced during...
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Dear upmarkettraveller_12
Such a great review is fantastic from a seasoned traveler like yourself. Thank you for taking the time to offer your opinions on the hotel. We have worked hard to keep the disruption of the lobby refurbishment to a minimum and it is pleasing to hear that we are successfully doing that. It will be great to see...
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After coming off a 15 hour flight, it was lovely to have the night at the Stamford Plaza, Melbourne. The room was comfortable, the staff very helpful and friendly. This is not the first time that I have stayed at the Stamford Plaza in Melbourne and would not hesitate to stay there again.
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Dear Suzanne S
I’m really glad you find comfort in arriving at Stamford Plaza Melbourne after a long haul flight, but for those tired and weary travelers that want a little extra to help recover let me suggest our unique Jet-Lag Package. On arrival you can refresh and rejuvenate with a Stamford jet-lag kit containing a range of luxurious products....
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Even though reception is being renovated and temporarily moved to first floor, service was still exemplary and doormen couldn't do enough. Having a drink in the lounge bar was welcoming with barman remembering drink order each time. Room spacious and immaculate. Love staying here!
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Dear karyneb8
It’s exciting stuff for us having the new lobby more than half way to completion now. I hope you can come back for another stay soon and see the end result for yourself. Why not make it a Friday and then you can wear your red shoes and join us in Harry’s Bar for a complimentary glass of...
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I can't count the number of times I've stayed here and that should indicate there isn't anything drastically wrong with the hotel but it certainly could be better.
First, it's not 5 star, it just isn't. The rooms are in need of some TLC, nothing drastic and first impressions are good but even a casual look closer will show what...
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Dear Bone_Steel
It’s always a balancing act with getting peoples preferences right and obviously with so many return visits we get a lot of yours right, but I can appreciate the fact that there are some things you would like improved. Your feedback in this forum is very worthwhile in assisting the hotel to deliver improvements wherever possible.
I hope...
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The lack of soundproofing means that rooms adjacent the gym - for me room 1109 - are awoken at 6-6:30 by the sounds of heros crashing the weights on the machines and grunting. Avoid.
In terms of the renovations, yes I did find it inconvenient. As a lady travelling independently I found it uncomfortable and impersonal to go through an...
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Dear FirstHand_12
The gym is shortly getting an exciting makeover, all new equipment and of course complete soundproofing for its new home. In the meantime may I suggest you put your request for a room away from the gym in your next booking and we’ll gladly upgrade your profile accordingly. We’re very excited to see the end results ourselves, but...
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Great place, good sized rooms and I love the spa bath. However, small things matter and the basic amenities should have been provided. I had to buy the toothpaste and toothbrush, believe it or not, in a 5-star hotel! Buffet breakfast was excellent.
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Dear DrJetsetter
Thanks for your overall complimentary remarks. An excellent buffet breakfast and satisfaction with your room are essential to a good stay. I’m sorry we weren’t able to entirely please you but nevertheless I hope we can welcome you back again another time when you will be able to check out our fantastic new lobby.
Kind regards
Karl Unterfrauner...
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We spent a lovely Saturday night in April at the Stamford Plaza, returning to the hotel of our wedding night, 16 years later. Despite the renovations to the hotel lobby, the first impressions were very good, the car valet service was faultless and check-in was pleasant and efficient. The suite style rooms is as I recall from our visit years...
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Dear sandgroper12391
What happy memories you must have had returning to the place of your wedding night and I’m really pleased you enjoyed it just the same. Our suites are designed with the separate sleeping and relaxing areas and the kitchenette so guests can really feel at home. With all that there is to see and do around Melbourne I’m...
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