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All 171 Melbourne hotels

Sofitel Melbourne on Collins

5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia
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Ranked #6 of 171 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 25, 2012
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3,670 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel Melbourne on Collins
See the most recent reviews
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed March 26, 2012

This was my first and last time to the Sofitel in Melbourne. I now travel for my small business more frequently, and thought I would try something different. It was only 1 night and it was dreadful. Arrived at 2pm check in time and there was a fire drill. We were told it wouldn't be long, but after 1 hour... More 

Was this review helpful? Yes 2
SofitelMelb, Hotel Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your feedback. We were under actual evacuation at the time of your arrival. I apologise that this emergency situation spoiled your arrival. Clearly we failed to meet your expectations and for that, I sincerely apologise. More 

new plymouth
Top Contributor
106 reviews 106 reviews
37 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 24, 2012

Great hotel, some of the most comfortable beds and pillows, great service, very friendly helpful. Not cheap but classy

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Senior Contributor
37 reviews 37 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 23, 2012

We stayed at the Sofitel on Collins just a few years ago to celebrate both our sons wedding and our wedding anniversary. It was wonderful. Our room was on the 29th floor! but with views to die for, and I nearly did when going even further up to floor 34 I think it was to the restaurant where they sat... More 

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Boston, Massachusetts
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed March 22, 2012

First, the service was very good. The staff friendly and helpful. But the room I stayed in was just OK, not worth to top dollar Sofitel gets. It was a little worn, the bathroom a bit old looking. The biggest problem I had here was that the wireless Internet access in the room was horrific. As I was here on... More 

Was this review helpful? Yes 1
SofitelMelb, Hotel Manager at Sofitel Melbourne on Collins, responded to this review

Thank for you commenting positively on your experience with our staff. I am sorry that the internet was not working in your favour and rest assured we are working hard to ensure this does not re-occur. Our Chef is also addressing the eggs on the buffet to ensure they are presented in a firmer fashion. We always appreciate feedback however... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2012

A wonderful place to stay for work or pleasure. On this visit to Melbourne I stayed here for work purposes. The whole room was amazing, modern, fantastic view, comfortable big bed, the amenties suitable. The room and bathroom were so spacious I could have organised a committee meeting in there. I was on one of the higher up floors and... More 

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Sydney, New South Wales, Australia
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 21, 2012

I've stayed here a number of times now and the experience is OK, first impressions are good but when you look a little closer you can see the wear. The service on reception can be 'spotty', everyone else, especially the folks out the front are always good. The views are always great and the bed is comfy. I really appreciate... More 

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Jersey, CI
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed March 21, 2012

We were upgraded to a De-lux room on the 42nd floor which was very nice and had the most comfortable of beds. Unfortunately the very modest bathroom was a let down, no spare towels, poor quality sealant work around the bath. There was only room for one person in the bathroom at a time. We had 3 nights but only... More 

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SofitelMelb, Hotel Manager at Sofitel Melbourne on Collins, responded to this review

Dear Sir Thank you again for highlighting the deficiencies you experienced whilst staying with us here. I note that we have sent you a note based on your e-mail survey and thank you for taking time to highlight those comments there also. I again sincerely apologise for what appears to be inconsistent service not a typical to our hotel. Rest... More 

Sydney, Australia
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 19, 2012

The Softel in Melbourne is one of my preferred hotels when I travel for business and cannot get into the Hyatt. I just wish their reward program was better, otherwise I would stay there more often. The A-Club was inconsistent when I was a member. Anyway, the rooms are at a realiably good qality here. Modern (with fancy buttons for... More 

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel
Hotel Style:
#3 Romantic Hotel in Melbourne
#4 Family Hotel in Melbourne
#4 Spa Hotel in Melbourne
#6 Luxury Hotel in Melbourne
#13 Business Hotel in Melbourne

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