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Sofitel Melbourne on Collins

Certificate of Excellence
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25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
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Ranked #8 of 172 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 10, 2012
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3,787 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel Melbourne on Collins
See the most recent reviews
connecticut
Contributor
12 reviews 12 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 10, 2012

Traveled here on business between Jan and Feb 2012. Although quite pricey, the hotel accommodations were luxurious and very comfortable. I only ate breakfast on site one day and as far as a breakfast buffet, it contained all the usual assortments to please global travelers. The hotel is conveniently located in downtown Melbourne and within walking distance to the business... More 

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Melbourne
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 9, 2012

We stayed at this lovely hotel for a month when we first moved to Melbourne. Such a handy location, shopping, sports , theatre, restaurants , all at the doorstep. The rooms were large, clean, and the staff very helpful and friendly. It has a nice bar and nibbles, with views over Melbourne. Would definetly recommend this hotel

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Auckland Region, New Zealand
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 9, 2012

We stayed here late April early May for 7 days. Location of the hotel is really good.Situated on top end of collins st or as the locals refer to it as the "paris end" because of the line of luxury stores next to the hotel. On arrival we were greeted by the porters assisting us with our bags and sending... More 

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brisbane
Contributor
18 reviews 18 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 9, 2012

My husband and I just spent the weekend in Melbourne. The hotel was beautiful and we had a Luxury King Corner Suite with Bay Views. You could just stay in your romm and watch Melbourne from your bed. You could see St Kilda in the distance and the sporting arenas and crown casino were just there.the hotel staff couldn't do... More 

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SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

Thank you for telling us about your experience at the Sofitel Melbourne on Collins. I was delighted to read that you enjoyed your stay and our facilities, in spite of a few problems you experienced during your stay with us. I do apologise for the shortcomings. We look forward to welcoming you back in the future. More 

New Zealand
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 8, 2012

Absolutely loved my stay at Sofitel. Beautiful room, the most comfortable bed I've ever had in a hotel and fantastic views of the city. The bar and restaurant (No.35) were amazing and all the staff were extremely professional and helpful. Cannot recommend this hotel enough, worth every cent!

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SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

Thank you for telling us about your experience at the Sofitel Melbourne on Collins. I was delighted to read that you enjoyed your stay and our facilities. I am very glad to hear that our staff were professional and helpful. We look forward to welcoming you back in the future. More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 7, 2012

We stayed at this hotel for our wedding night and following night. Despite assurances at the time of booking that the guest relations manager would make our stay extra special, this did not occur. Staff were not friendly or welcoming which was our base expectation. Further to the lack lustre treatment, linens in the room were dirty. On both mornings... More 

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SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

I would appreciate the opportunity of speaking with you in person to not only apologise, but also learn more about what we did not do so well. I would hope you would call me at your convenience on 03 9653 0000. Yours sincerely, Hotel Manager More 

Brisbane, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 6, 2012

Maybe my expectations are too high? This hotel certainly has fantastic views (plenty of windows in a corner room - well worth it) and the bed was very comfortable. The non-smoking room smelt fresh and clean. It's great to have desk, club chairs and a big tv (with surround sound, unexpected touch, but that bedside control panel is a little... More 

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SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive review of our hotel. It is with regret to read that we were unable to provide with a pleasant and trouble free stay. Specifically if you are interested, I would be happy to discuss your concerns with the Internet access and mobile phone reception. I would hope you would call me at your convenience on... More 

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