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Sofitel Melbourne on Collins

#11 of 158 Hotels in Melbourne
Certificate of Excellence
Hotel website
25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
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4,035 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel Melbourne on Collins
See the most recent reviews
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a very nice stay at the Sofitel Hotel. The Junior suite we had was upgraded, and as well as having a spacious room (with separate lounge area), the views of Melbourne on the 49th floor were spectacular. The room also had stylish furnishings, flat screen televisions, and modern light control systems.The only let down was the bathroom which... More 

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback. I am sorry to hear that the guest bathroom was not to your liking, I am pleased however that you enjoyed the views from your guest room as well as the breakfast selection we have on offer. We hope to have the pleasure of... More 

Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Fantastic hotel, lovely rooms and service. Room service is great as well as the friendly staff and the lovely building its self. For business or pleasure this hotel is a great place to stay. A big thumbs up. Great location to

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and for choosing to stay with us at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We thank you for your support of our hotel and look forward to welcoming you back in the... More 

Cairns, Australia
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The Sofitel Melbourne is everything you would expect of a first class hotel. Spacious and clean; efficient and friendly staff. The only downside is that with such a hotel you are beset with a myriad of first-world deep mysteries and challenges, such as: ~ Why were the cotton buds not replenished on the third day? ~ here I am saving... More 

Was this review helpful? Yes 1
Lausanne, Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the best Sofitel's have ever been to. Located directly on Collins street close to all shops and restaurants. It provides fabulous views of Melbourne. Rooms are beautifully designed and feature modern technology and touch pads. Would definitely recommend this hotel!

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your excellent feedback. I am extremely pleased to know that you had a lovely stay and enjoyed our high level of service. I will ensure your kind words are shared with everyone. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins. More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I all ways love staying at the Sofitel it's my second favourite the rooms are very spacious and comfortable and the open bar in the club lounge is amazing with a massive circular fire place you can relax by with great food and drink the restaurant no 35 has the most amazing food and breakfast is not to be missed... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and welcome back to Sofitel Melbourne On Collins. I am extremely pleased to know that you had a very lovely stay and enjoyed our high level of service. I will ensure your kind words are shared with everyone. I do hope that we have the pleasure of welcoming you back soon. More 

Brisbane, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Level 49 - Club Sofitel room. Stayed here on the 2nd night of a 2 day trip to Melbourne, after the first hotel was noisy and uncomfortable. We had booked to stay at another local hotel which was uber trendy had great reviews - we thought 'why not try somewhere different - we always stay at the Sofitel?' After noise... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and welcome back to Sofitel Melbourne On Collins . I was delighted to read you enjoyed your stay with us and the Sofitel Club Lounge experience. I will ensure your kind words are shared with everyone. We look forward to welcoming you back in the future. More 

Newcastle, Australia
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at the Sofitel on Collins several times over many years and in my opinion it is one of my favourite places to stay when visiting this wonderful city of Melbourne. My most recent stay was for business (July 2015), my last stay here was December 2013, so has anything changed. No and yes; the Reception Staff are... More 

Was this review helpful? Yes 1
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

I am so pleased to know that you like our hotel so much that you come back when you are in Melbourne. Thank you very much for your excellent feedback, the staff will be delighted to know that you really appreciate the service we provide. Thank you also for your comments in relation to the internet. We are constantly endeavouring... More 

Auckland Central, New Zealand
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice 5 Star Hotel. Nice reception area. Great service from all staff. Cool views from the room. Rooms are nice but the bathrooms are small. Good location at the top of Collins St, in walking distance of so much of what makes Melbourne cool.

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback. I am sorry to hear that the guest bathroom was not to your liking, I am pleased however that you enjoyed the location of the hotel and the service you received from my team. We look forward to welcoming you again. More 

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