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All 171 Melbourne hotels

Sofitel Melbourne on Collins

5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia
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88%
Ranked #3 of 171 hotels in Melbourne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Schlepper1939 Lennox Head, Australia
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3,311 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
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There are newer reviews for Sofitel Melbourne on Collins
See the most recent reviews
Lennox Head, Australia
Top Contributor
251 reviews 251 reviews
68 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This top quality hotel is in a wonderful location on the edge of the CBD and the trams run down Collins St into the city. I most impressed when we arrived by taxi and the doorman who met us gave us a card setting out the date and licence number of the taxi in case we had left anything in... More

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting your lovely review on Trip Advisor. I was thrilled to read you enjoyed your room on the 45th floor, the views of Melbourne are spectacular. Thank you also for your comments regarding the service from our Ambassadors on the driveway. We are dedicated to constantly improve our services and your positive words are much appreciated by... More

Melbourne, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We got a great Wotif mystery deal so stayed here for one night recently. From the second we arrived, service was excellent. Valet parking was handled quickly and efficiently, and the checkin staff were friendly and welcoming. We didn't encounter a single staff member that wasn't friendly; really top quality service. Had the standard room which was fine for a... More

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for providing us with such detailed feedback after your stay with us. We are always pleased to read such positive comments as you mentioned, and especially the service you received from the team here. Your constructive comments are appreciated and well taken. We apologise that these issues kept you from having a flawless visit and will... More

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Great location, grand foyer but overpriced, inflexible and tries too hard. High cost for accommodation and yet had to pay for wireless service which was unreliable. The gym is ok but for hotel of this rating one expects a pool and spa. I would pass on this one.

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins, and it is with regret that we did not meet your expectations. We sincerely apologise. More

Perth
Top Contributor
66 reviews 66 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Usually stay at the Hyatt when in Melbourne but glad I finally decided to try the Sofitel. The location is prime - on the edge of the CBD but with everything at your fingertips, entrance off the street and lobby a level above ground adds to your feeling of privacy and peace, great dining options in the arcade underneath the... More

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us and the Sofitel Club Lounge experience. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to welcoming you back in the future. More

Hobart, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed in a bay view corner room on the 47th floor. The view was absolutely spectacular. The room was large, well appointed and very comfortable. All the staff we had contact with were very friendly and helpful. We could not fault any aspect of our stay. A great venue.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting your review on Trip Advisor. I was thrilled to read you enjoyed your room on the 47th floor, the views of Melbourne are spectacular Thank you also for your comments regarding the service from our Ambassadors. We look forward to welcoming you back to Sofitel Melbourne On Collins during your next stay in Melbourne. More

Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We had dinner at the restaurant for a special occasion..... Well our meal and service was special. The views are brilliant. The restaurant is amazing. Our table was at the window with comfy chairs. Love the fact it's spacey and your not on top of each other... The staff and service was brilliant. You dont feel like your being rushed... More

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and thank you for choosing to celebrate your special occasion at Sofitel Melbourne On Collins. I delighted to read that your dining experience was truly enjoyable. Your kind words about the service received by our Ambassadors is also very much appreciated and I will be sure to pass on your feedback to our Food... More

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
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TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Orbitz, Travelocity, Expedia, HotelTravel.com, Splendia, Cheap Tickets, Agoda, Tingo, BookingOdigeoWL, Despegar.com, TripOnline SA, Venere, Otel and Jetsetter so you can book your Sofitel Melbourne on Collins reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

589 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style
#1 On the Beach Hotel in Melbourne #2 Romantic Hotel in Melbourne #2 Family Hotel in Melbourne #3 Luxury Hotel in Melbourne #3 Spa Hotel in Melbourne #5 Business Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
Number of rooms
363

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