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Sofitel Melbourne on Collins

#12 of 157 Hotels in Melbourne
Certificate of Excellence
25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
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4,358 Reviews from our TripAdvisor Community

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adelaide
Level Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

What can I say about the beds!! Superb is what they are. The rooms whilst small are very nice. Staff are great and this place has great views. We overlooked the G and the sporting precinct. Great views. Overall just wonderful for a much needed parents break.

Helpful?
Thank clarkey65
Dana Point, California
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Sofitel is within walking distance of many of the sites and good restaurants in Melbourne. We were there for the Australian Open tennis and being able to walk to the venue was a huge benefit. Our king classic room was nicely appointed with a separate sitting area and desk. Rooms start on the 36th floor so all rooms have... More 

Helpful?
Thank malibufan
Seattle, Washington
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We were in Melbourne for the Australian Open 2016 and booked a “Luxury King Room - Club Access.” We were on the 48th floor with an amazing view of the city. This room was nothing short of spectacular! A spotless clean room, comfortable sitting area, luxurious bathroom, ice cold A/C, assortment of TV channels, and insulated from most outside noise.... More 

Helpful?
Thank Mark W
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Alex from our Club Sofitel. He will be really chuffed to have received the recognition. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. Thank you again. We look forward to seeing you again... More 

Melbourne, Australia
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Sofitel is at the Paris end of Collins Street with all of the High End stores within walking distance and theatres nearby. Our view from the 38th floor extended across Birrarung Mar, past the MCG and towards the East. The rooms are clean and comfortable with a very comfortable bed and pleasant furnishings. A few guests mentioned that the... More 

Helpful?
Thank little_sonj
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback I was also appreciative of your comments in regards to the noise disturbance during your stay and I sincerely apologise how this impacted your experience here. I am pleased however that you enjoyed the location of the hotel as well as our Sofitel MyBed.... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Stylish and comfortable as usual. BUT very poor service standards, staff need to lift their game. Despite online check in and arriving almost 1.5 hours after check in time, we had to wait 1.5 hours for room access. Meanwhile apallingly slow service in the bar, 30 mins+ for a coffee. Nightdress was lost along with bed linen (which we didn't... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Spanishmouse
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins, and it is with regret that we did not meet your expectations on this occasion. We are sorry we let you down in those areas described and I sincerely apologise for the impact this had on your experience here. Your valuable feedback has been discussed... More 

Gold Coast, Australia
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

My husband and I stayed here as part of a sports net package to see the tennis. As Accor members, we received 50% discount on the breakfast buffet which was fantastic and a room upgrade to bay views. The hotel staff are beyond helpful, polite and friendly in every way. The location is great with a tram stop virtually just... More 

Helpful?
Thank kyelieb
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a fantastic review of your stay at Sofitel Melbourne On Collins. We are delighted you enjoyed your stay at the hotel, as well as our high level of service and appreciated the ideal location. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to... More 

Hong Kong, China
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

The Sofitel brand of the Accor group in Melbourne lives up to its reputation of premium hotel service and accomodations. Situated on Melbourne's prestigious Collins St. the Sofitel Melbourne is strategically located close to business and shopping districts whether you choose to go by foot or public transport. The rooms are spacious, well-lit with panoramic views of the city whichever... More 

Helpful?
Thank A1HK
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins.We very much enjoy welcoming back returning guests, and take it as a huge compliment that you chose to stay with us again. More 

Nazareth, Pennsylvania
Level Contributor
225 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here for four nights as part of an Australian Open package. A 5 star hotel with service to match (although there is a testy little old Asian waitress in the Sofi Lounge area that stood out for her rudeness; everyone else was very pleasant). Bed was comfortable albeit a little soft although I gather I could've asked housekeeping to... More 

Helpful?
Thank sjc43
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback. I am sorry to hear about the lapse in service you have received from one of our Ambassadors here, I am pleased however that you enjoyed particularly our offer selection for breakfast as well as our exceptional location. Thank you also for your comments... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a night in February. The views are lovely and staff great. Wireless was useless and there was a charge of $7 for a small bottle of water . For the price we paid for 1 night this was unbelievable. The location is good and the standard of the room nice enough. Not worth the price though.

Helpful?
Thank Deryn B
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us. I also appreciate your comments on other areas in the hotel that we can improve upon and I thank you for sharing your concerns. I sincerely apologise how the above mentioned impacted your stay with us. We do hope to... More 

Brisbane
Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We enjoyed a four night stay to attend the Australian Open. The location is great for that with the arena and city attractions in walking distance. The Atrium bar was noisy in Saturday night actually waking us up a few times. The buffet breakfast was pretty average with many choices but only standard fare. However, overall we had a pleasant... More 

Helpful?
Thank CDJ-Bne
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor . Whilst it delights me to read you were impressed with certain aspects of your experience, we were very concerned to read about the aspects you expressed disappointment with. We apologise that these issues kept you from having a flawless visit and will work on them with our team here. We hope... More 

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Neighborhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
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