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Sofitel Melbourne on Collins

#11 of 158 Hotels in Melbourne
Certificate of Excellence
Hotel website
25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
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4,095 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Level Contributor
141 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's been a while since our last visit - as the receptionist noted! - and it seemed so much more impressive this time round. We were asked if we would prefer a bathroom with a shower, rather than a bath (with shower over it) which was very considerate, as we are in our 60s! Our room (37th floor) overlooked the... More 

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Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As you would expect from Sofitel, this is a good hotel. But for the price you pay, I actually expected a little more. The views are, of course, lovely, but the rooms lack a little inspiration and the bathroom was nothing special. A truly great high-end hotel should be memorable, this hotel was completely functional and comfortable, but it didn't... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your valuable feedback. We are sorry to hear that you did not like some of the aspects of the hotel, we are pleased however that you enjoyed the views. We are planning to start our rooms refurbishment sometime next year and I do hope that you will give us another chance and stay again sometime... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a weekend stay & we were most impressed. The rooms are high (we were relatively low - on the 40th floor) with uninterrupted views. We faced southwest & could see most of Port Phillip Bay. My wife spent nearly an hour at sunset having turned the lounge chair around & just watching the view. The restaurant provides one of... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a fantastic review of your stay at Sofitel Melbourne On Collins. We are delighted you enjoyed your stay at the hotel, our delicious breakfast and appreciated the ideal location. We look forward to seeing you again on your future visits to Melbourne. More 

Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We flew from Auckland for a getaway weekend and had an amazing stay. All the staff were professional and helpful, and the room and amenities were amazing as per Sofitel standards. What made out stay even better was the location, an easy walk to many of the great things Melbourne has to offer. Would highly recommend a stay here

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a fantastic review of your stay at Sofitel Melbourne On Collins. We are delighted you enjoyed your stay at the hotel, our high level of service and appreciated the ideal location. We look forward to seeing you again on your future visits to Melbourne. More 

Leongatha
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Have just spent 3 thoroughly enjoyable nights at Sofitel - from the moment you arrive at this hotel the service is second to none. Special mention to David, Max, Renee and Smita in the Club lounge - all staff that work here are attentive and helpful. David helped us with tickets to the Catherine the Great exhibition which was one... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted our Club Sofitel team. They will be really chuffed to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins. More 

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

Well located hotel with access to main attractions and tram. Generally good staff who was helpful but the overall decor is quite dated. A fresh remake will likely put this hotel as a top choice for the city although lots of competition in the boutique hotel offering.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback. I was appreciative of your comments in relation to our hotel décor being dated and thank you sharing your concerns. I am pleased however that you enjoyed the location of the hotel and the service you received from my team. We look forward to... More 

Hobart, Australia
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

The views from this hotel are splendiforous to say the least, magnificent, amazing, awe inspiring. The floor to ceiling windows with wooden shutters were fantastic and a lot of fun to open and be amazed by the view and close again. The night lights were even better and reflected beautifully in the room's large mirror. The room itself was the... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for providing us with such detailed feedback after your stay with us. Whilst it delights me to read you were impressed with certain aspects of your experience, we were very concerned to read about the aspects you expressed disappointment with. Your constructive comments are appreciated and well taken. We apologise that these issues kept you from... More 

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