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Sofitel Melbourne on Collins

#10 of 158 Hotels in Melbourne
Certificate of Excellence
Hotel website
25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
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4,049 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I usually stay at the Grand Hyatt, and with a late booking wasn’t able to secure a room so tried the Sofitel on the next block. I am a creature of habit so I was probably never going to be entirely satisfied with anything but the GH. As an easy over night stay, it does the trick. Definitely feels more... More 

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Auckland, Auckland, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a very nice hotel and good value. Great views and the rooms are very well appointed. Service was friendly and efficient. Only downsides were the expensive wifi and expensive in room dining. I'd definitely book again.

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Gympie, Australia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The best view in Melbourne from the restaurant that has glass walls all the way around (even in the loo). We went up for dessert after our disappointing meal at Movida, the dessert was average but the service and atmosphere was amazing. Go up for cocktails in the bar! The best I had anywhere. And so friendly, they give you... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback. I am sorry to hear that the desert was not to your liking, I am pleased however that you enjoyed the location of the hotel and the service you received from my team. We look forward to welcoming you again. More 

Brisbane, Australia
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the Sofitel in Melbourne for the first time on Sunday night and it was amazing. When a hotel is this good, is hard to find enough superlatives to describe what an amazing experience it was. SO, the POSITIVES in summary- the staff, the smiles and the in room dining, the amazing bed, the audio and video system,... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for providing us with such detailed feedback after your stay with us. We are always pleased to read such positive comments as you mentioned, and especially the service you received from the team here. Your constructive comments are also appreciated and well taken. We apologise that these issues kept you from having a flawless visit and... More 

Melbourne, Australia
Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Always a plus when your hotel is in the "Paris End" of Collins Street. The Sofitel is surrounded by much of Melbourne's finest shops, theatres, sporting facilities and restaurants. Our first impression of this hotel was of luxury. The lobby is spacious, classy and inviting. The gentlemen at the Valet service were courteous, friendly and incredibly efficient (after I left... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and for choosing to stay with us at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. My team will be delighted to know that you really appreciate the service we provide. We look forward to welcoming you again soon. More 

Melbourne, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

It was a big event raising money for Breast Cancer, the event itself stalls and so forth was quite good. But the high tea was a bit disappointing. Have no complaints about the food but the service was poor. The table we were sitting at was supposed to be a table for 4 but it was very small and hardly... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor. It is with regret to read that your High Tea experience was not as it should have been. I sincerely apologise for the lapse in service on our part. Your valuable feedback has been reviewed in details with the departments concerned. Once again,thank you for bringing your experience to our my attention. More 

Melbourne
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Sofitel on Collins is a 5 star hotel in a great location for visitors. A short walk to the river, the MCG and other sporting venues. Located at the top of Collins street, which is close to many great restaurants. Its also a short walk to the Regent theatre, the Athenaeum theatre, the Princess theatre and others.Now to the... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and for choosing to stay with us at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We thank you for your support of our hotel and look forward to welcoming you back in the... More 

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