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Sofitel Melbourne on Collins

Certificate of Excellence
Hotel website
25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
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Ranked #8 of 172 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Evandstace Melbourne, Australia
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3,787 reviews from our community

Traveler rating
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    878
    250
    95
    43
See reviews for
411
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263
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This is my 3rd stay at the Sofitel Melbourne but it's been a few years so I thought it was time for another review. Not too much has changed at this hotel in the last few years. We had a standard room on the 40th floor. All the typical Sofitel amenities are available including the brilliant Sofitel my bed. As... More 

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Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for two nights in a room with wheelchair accessible features. The room was spacious with plenty of room to wheel around all the furniture. The bathroom had a roll-in shower and again plenty of room. They've even "thought" about making the vanity mirrors low enough for access in a seated position. The bed is a great height... More 

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Auckland, New Zealand
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Nice hotel let down by poor wifi, poor food choice in restaurant, no information in the room, bathroom to dark, only has shower over the bath. Had room service advised to chuck the tray outside the room. Breakfast was ok. Very helpful reception staff Quite a long walk to the city. Room was to overlook port Phillip bay but do... More 

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Melbourne, Australia
Top Contributor
138 reviews 138 reviews
36 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent our wedding anniversary and enjoyed every minute of it. The chap in the valet parking was very engaging and our check-in staff, "Imalka" was very helpful. We have stayed before on sunday nights but this was a saturday and the "vibe" was sparkling. The Atrium was very busy but the service prompt and bright. The double bed was... More 

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for a romantic getaway. I have a silver Accor card and was able to use it for the first time. Due to that we got a complimentary room upgrade, wifi, gourmet chocolates and two cocktails. I was very happy with all that. I also loved the amenities such as Lanvin toiletries and Ronnefeldt tea. We had dinner... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your positive feedback. I am really pleased that you enjoyed the complimentary room upgrade as well as the breakfast and dinner at No35 and the service you received from our Ambassadors. We hope to have the pleasure of welcoming you again on your next visit to Melbourne. More 

Adelaide, Australia
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed here several times now in Club Sofitel. On this occasion however we opted for just the room. As Gold Accor Advantage Plus Member I was hoping for some possible advantages. On arrival our room was on the 47th floor - amazing view - and there was champagne and chocolates in the room. Fabulous start. Then I saw... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for providing us with such detailed feedback after your stay with us. We are always pleased to read such positive comments as you mentioned, and especially the service you received from the team here. Your constructive comments are appreciated and well taken. We apologise that these issues kept you from having a flawless visit. We do... More 

Victoria
Contributor
14 reviews 14 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Been a few years since I stayed here. Staff were very robotic except the guy in the valet parking area. He had loads of personality! Check in very clinical. Had booked a luxurious corner room, but wasn't advised it was a disability room without a bath? I was so looking forward to soaking in the bath but not to be.... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. I do sincerely apologise for the shortcomings on our part. I would hope you would call our Director of Rooms, Anne List at your convenience on 03 9653 7716 or email Anne on anne.list@sofitel.com so we can look into your situation a little more and... More 

Senior Contributor
33 reviews 33 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stay at this hotel every time I visit Melbourne, its my favourite hotel thanks to its central location, superb views, great gym (with spin bikes) and friendly staff. The surrounding amenities make it very convenient with a cinema, restaurant, bars and cafes plus shops and a pharmacy all in the building. The rooms are clean, spacious and comfortable, with... More 

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Jeremy H, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for this fantastic feedback I am delighted that you enjoyed our exceptional location in central Melbourne and that you appreciated the service of our friendly staff. We look forward to seeing you again on your future visits to Melbourne. More 

Mount Gambier, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Over the past couple years we have stayed at the Sofitel on Collins street on a regular basis as a treat for myself and my fiancé. To begin with I emailed the motel to request an early check-in as we had an over night flight into Melbourne. We didn't receive any response. We then called the motel on our arrival... More 

Was this review helpful? Yes 2
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your overall experience was not as it should have been. I do sincerely apologise for the shortcomings on our part. I would hope you would call our Director of Rooms, Anne List at your convenience on 03 9653... More 

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