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All 170 Melbourne hotels

Sofitel Melbourne on Collins

5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia
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Ranked #4 of 170 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Paul_Leanne_M1 Wollongong, Australia
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3,436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Wollongong, Australia
Top Contributor
96 reviews 96 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

What a great hotel. From the moment your arrive the staff really make this hotel a pleasure to visit. Service is fantastic from the foyer / checkin / Restaurant and bar all in a professional engaging way which makes you feel you are special. We had a room on the 47th floor for the one night we were in Melbourne... More

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Gold Coast, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I recently stayed one night at the Sofitel Melbourne. What a beautiful place - great rooms, great food and great service. The view of Melbourne while you eat breakfast at the restaurant is awesome - a tourist attraction all by itself! I'll go back again - next time I'm staying longer.

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Melbourne
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed 1 night at this Hotel and it was to die for! we had a room on the 47th floor with windows overlooking the whole of Melbourne. Drinks at the bar on the 35th Floor and then Dinner at No 35. A little poof for my bag so I didn't have it on the back of the chair or... More

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Hobart, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We loved our 3 night stay on the 49th floor in a 'club' room. Ennjoyed the club room privilages, especially the evening drinks and canapes. Well worth paying extra. The club lounge has amazing views and a very peaceful atmosphere. Had the best 3 nights sleep in a most comfortable bed. Will definately stay again.

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Senior Contributor
29 reviews 29 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First impressions are important and from the valet to reception to room was a delight. Friendly helpful staff. Impressive lobby. Great view from room looking at Federation Square and towards Phillip Bay. Room is very nice comfortable and modern. The bar is awesome and service even more so. Can't have this camel waiting to long for his beer. Ha. My... More

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for taking the time to write such a lovely review of your recent stay.It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We thank you for your support of our hotel and look forward to welcoming you back in the near future. More

Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My sister and I stayed in the Sofitel for just one night. We chose the hotel because of the location, which was great. All the service we experienced was great. In email sent to me asking for feedback, the follow-up was very thorough (the oh-so-soft beds are just not for me). Overall, the hotel is beautiful and comfortable, and the... More

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for sharing your experience following your recent visit to Sofitel Melbourne on Collins. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More

Gladstone, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We love Sofitel Melbourne on Collins... the customer service is great. The hotel was a little busy this stay due to the G20 conference and access to the Sofi lounge was limited. The first day we arrived an older customer service lady in the Sofi bar didn't want to serve us at 2.40pm as the lounge closed at 3.00pm. A... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and welcome back to Sofitel Melbourne On Collins. I am sorry that on this occasion you have experienced some lapse in service on our part and I sincerely apologise for the shortcomings. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near... More

Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I don't like to leave feedback that is negative so will try to make this as constructive as possible. I had a booking for the Sofitel which due to illness had to be cancelled. Despite providing more than 48 hours notice, the policy of this hotel would not permit a change of date or even a part refund. I find... More

Was this review helpful? Yes 1
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your additional comments on TripAdvisor. When booking directly with the hotel we do offer flexible rates that provide guests with a 24 hour cancellation policy for such circumstances of change of business plans or illnesses. Unfortunately on this occasion the booking method used was via 3rd party website which does mean there are certain restrictions with the... More

Melbourne, Australia
Contributor
18 reviews 18 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my second visit to the Sofitel Melbourne on Collins. The room was clean, well equipped, adequately air conditioned and the views outstanding. The staff were all professional, helpful and prompt. The buffet breakfast was one of the best I have experienced. Expression of calorific values alongside serves seemed to reinforce the 'healthy escape' vibe projected by the Sofitel.... More

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and welcome back to Sofitel Melbourne On Collins. We are very pleased to read that you enjoyed your stay with us and that our breakfast was to your liking. We are looking at making our breakfast even better in 2015 so please watch this space. We look forward to welcoming you back... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The service at this hotel is outstanding from the moment I got off the taxi and back on. The staff at reception, concierge and housekeeping were friendly and helpful. The room was spacious with a view. The bed and pillows were very comfortable and the pillow menu was a luxury. We stayed on level 37 which was close to the... More

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for taking the time to write such a lovely review of your recent stay. It is lovley to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. I was also appreciative of your comments in relation to the noise disturbance you have experienced during your stay, please accept... More

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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