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All 171 Melbourne hotels

Sofitel Melbourne on Collins

5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
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Ranked #6 of 171 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
chattboy Chattanooga, Tennessee
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3,659 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chattanooga, Tennessee
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We've stayed in four different hotels in Melbourne. On our most recent stay we stayed at the Sofitel. The location on Collins St is good, and the rooms are well appointed, except for the bathroom, which looked like it was time for a refurbishment. The hotel is at the top of a commercial building so there are commanding views of... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

Thanks for a wonderful stay for our wedding anniversary. We had a wonderful room with a fantastic view and the club room was lovely. Great staff who really showed care and willing to assist. The food in the club room was not quite up to our previous experience which is why I have rated it slightly lower this year. We... More 

Review collected in partnership with Accorhotels.com

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and thank you for choosing to celebrate your Anniversary at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. Thank you also for your comments in relation to the quality of food we... More 

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

VERY disgruntled that the Sofitel are unwilling to extend our gift certificate (which we paid for!). It turns out the hotel is fully booked on the night we want to stay and we still have two weeks left on the voucher. Surely, while they are currently enjoying a 'full house", it would have been 'no skin off their nose' to... More 

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Melbourne
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed in a club room with my wife. Come here at least once a year and really enjoy the extra you receive as a club guest. From a light lunch, sweet afternoon tea, canapés and happy hour and finally wonderful chocolates and nougat. In the morning a substantial breakfast is also on offer with everything very tasty. But this is... More 

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Drouin, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Well what is there to say about the Sofitel On Collins, it is and extremely good Hotel with services to match. If you are keen to go upmarket then this is the place to be, I think all the stars says it all, couple this with excellent access to the City hotspots including shopping, theatres, restaurants and transport and you... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for sharing your experience following your recent visit to Sofitel Melbourne on Collins. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More 

Tucson, Arizona
Top Contributor
80 reviews 80 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sofitel on Collins Street in the central business district is both convenient to most of the city tourist destinations as well as extremely comfortable......and with beautiful views. The staff is most helpful. The only downside is the expensive charges for accessing wifi.

Was this review helpful? Yes 1
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us and the Sofitel experience. I will ensure your kind words are shared with everyone. Your comments about the pricing of our WiFi service are also appreciated and thank you for sharing your concerns. We look forward to welcoming you back... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Booked two nights here for my wife's 50th birthday. Their own website description is a pale comparison to what is actually offered. The luxury room was average at best, views were poor and rooms are noisy. Paid over $1000.00 dollars for the accommodation alone and was severely disappointed with everything. The hotel itself is tired, everything comes as an extra... More 

Was this review helpful? Yes 1
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your overall experience was not as it should have been. I would hope that at your convenience you would call our Director of Rooms on 03 9653 7716 or email us on h1902-am01@sofitel.com so we can look into... More 

Perth
Contributor
18 reviews 18 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Sofitel Melbourne over Christmas and Boxing Day. Melbourne was buzzing with post-Christmas sales and the test cricket at the MCG. The Sofitel was a wonderful base to come and go and experience all of Melbourne's activities and sights. The location is in a quieter part of Melbourne at the top of Collins Street and we didn't... More 

Was this review helpful? Yes 1
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely review on Trip Advisor, I was pleased to read you enjoyed your stay with us and thank you for your kind words about our friendly Ambassadors. I was also thrilled to read you enjoyed your buffet breakfast service and I will be sure to pass on your feedback to the Executive Chef. We look forward... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Five star service all the way from people who were really interested in ensuring your satisfaction, with recognition of my wife's birthday etc. Only downside was the bed, which was a bit over soft with little support.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and thank you for choosing to celebrate your wife’s birthday at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. With regards to your comments about the Sofitel MyBed being too soft, we... More 

Hobart, Australia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

Beautiful hotel, we stayed in a corner suite and had amazing views of the city, service was impeccable, staff friendly and really make you feel welcome, loved the welcome chocolates on arrival (delicious by the way) and also the bed which was like sleeping in a giant cloud :) also had the christmas buffet for lunch in the restaurant and... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting your review on Trip Advisor. I was thrilled to read you enjoyed your corner suite and I agree with you , the views of Melbourne are spectacular. It is wonderful to know that we met your expectations across many levels. Thank you also for your comments regarding the service you have experienced from our Ambassadors. We... More 

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel
Hotel Style:
#3 Romantic Hotel in Melbourne
#4 Spa Hotel in Melbourne
#4 Family Hotel in Melbourne
#6 Luxury Hotel in Melbourne
#13 Business Hotel in Melbourne

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