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Sofitel Melbourne on Collins

Certificate of Excellence
5.0 of 5
Hotel website
25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
Best prices for: 1 room 1 guest
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Ranked #8 of 172 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
simonandv Wisconsin
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3,790 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wisconsin
Top Contributor
99 reviews 99 reviews
17 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great location to walk around the city! Beautiful hotel. Rooms were clean and nicely decorated! The city view was spectacular from our room! The on site bar and restaurant were both really nice! Yummy martinis!

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Maroochydore, Australia
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 3 days ago NEW

High class hotel with excellent service, from concierge in car park to reception desk to checkout. Very impressed. High floor - lovely view over Yarra. Lovely facilities. Well furnished. In a very central location - walking distance to shops etc.

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting your review on Trip Advisor. I am delighted that you enjoyed our exceptional location in central Melbourne as well as our facilities and the service you received. We look forward to seeing you again on your future visits to Melbourne. More 

Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is my 3rd stay at the Sofitel Melbourne but it's been a few years so I thought it was time for another review. Not too much has changed at this hotel in the last few years. We had a standard room on the 40th floor. All the typical Sofitel amenities are available including the brilliant Sofitel my bed. As... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your feedback. I am sorry to hear that you were disappointed with our breakfast; I shall pass on your comments onto the Executive Chef. I am very pleased however that you enjoyed the hotel services and our famous MyBed.The staff will be delighted to know that you really appreciate the service we provide. We look... More 

Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for two nights in a room with wheelchair accessible features. The room was spacious with plenty of room to wheel around all the furniture. The bathroom had a roll-in shower and again plenty of room. They've even "thought" about making the vanity mirrors low enough for access in a seated position. The bed is a great height... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for telling us about your experience at the Sofitel Melbourne on Collins. I am really pleased to read that you had a relaxing time and enjoyed the hotel services and our famous MyBed! I am also sorry to hear that the restaurant was not available to you on both evenings. Please accept our apologies. I hope to have... More 

Auckland, New Zealand
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Nice hotel let down by poor wifi, poor food choice in restaurant, no information in the room, bathroom to dark, only has shower over the bath. Had room service advised to chuck the tray outside the room. Breakfast was ok. Very helpful reception staff Quite a long walk to the city. Room was to overlook port Phillip bay but do... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins, and it is with regret that we did not meet your expectations on this occasion. We are sorry we let you down in those areas described and I sincerely apologise for the impact this had on your experience here. Thank you also for your kind... More 

Melbourne, Australia
Top Contributor
138 reviews 138 reviews
36 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent our wedding anniversary and enjoyed every minute of it. The chap in the valet parking was very engaging and our check-in staff, "Imalka" was very helpful. We have stayed before on sunday nights but this was a saturday and the "vibe" was sparkling. The Atrium was very busy but the service prompt and bright. The double bed was... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and thank you for choosing to celebrate your Anniversary at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. Imalka will be delighted to know that you really appreciated his service. It is wonderful to hear you had a pleasant experience. We... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here for a romantic getaway. I have a silver Accor card and was able to use it for the first time. Due to that we got a complimentary room upgrade, wifi, gourmet chocolates and two cocktails. I was very happy with all that. I also loved the amenities such as Lanvin toiletries and Ronnefeldt tea. We had dinner... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your positive feedback. I am really pleased that you enjoyed the complimentary room upgrade as well as the breakfast and dinner at No35 and the service you received from our Ambassadors. We hope to have the pleasure of welcoming you again on your next visit to Melbourne. More 

Adelaide, Australia
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here several times now in Club Sofitel. On this occasion however we opted for just the room. As Gold Accor Advantage Plus Member I was hoping for some possible advantages. On arrival our room was on the 47th floor - amazing view - and there was champagne and chocolates in the room. Fabulous start. Then I saw... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for providing us with such detailed feedback after your stay with us. We are always pleased to read such positive comments as you mentioned, and especially the service you received from the team here. Your constructive comments are appreciated and well taken. We apologise that these issues kept you from having a flawless visit. We do... More 

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