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All 171 Melbourne hotels

Sofitel Melbourne on Collins

5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
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Ranked #6 of 171 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
GeoffAnnabel Sydney, Australia
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3,669 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Top Contributor
214 reviews 214 reviews
28 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed yesterday NEW

I always try and stay at the Sofitel when in Melbourne. Friendly efficient staff, ideal location at the Paris end of Collins Street and that French flair add up to a consistently wonderful experience. I was upgraded from a city view room to a bay view room this stay which was greatly appreciated. Highly recommended.

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Singapore, Singapore
Top Contributor
56 reviews 56 reviews
48 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at this hotel recently again (last time was a few years ago). Its a very nice hotel and in a great location at the top end of Collins street... but i gotta say, i think its a little overpriced for what it is... Also as a Platinum Member of Accor i was annoyed that the Collins on Melbourne... More 

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Bunbury, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Not the usual positive experience with Sofitel this time round. Despite it's grand lobby and wall to ceiling windows in the lavatory overlooking Melbourne in the atrium bar the rooms were dated and in need of some attention and the staff were not as attentive as I known

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins, and it is with regret that we did not meet your expectations on this occasion. We are sorry we let you down in those areas described and I sincerely apologise for the impact this had on your experience here. We are planning to start our... More 

Sydney, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My partner and I stayed for 5 nights to attend the Australian open. Great location and fabulously views from our room on 48th floor. The staff were very friendly and helpful and the entire hotel spotlessly clean. Definitely worth visiting the atrium bar for a tasty cocktail. Wouldn't recommend restaurant no 35. Apart from that my biggest issue was the... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for telling us about your experience at the Sofitel Melbourne on Collins. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting those concerns that made your stay less perfect. I was appreciative of your comments in regards to the noise disturbance during your stay and I sincerely apologise how this... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I've stayed at Sofitel Melbourne on Collins on every trip to Melbourne over the last 6 years. I would not even bother to try somewhere else because I am treated so well , especially by the Guest Relations Manager, Terence Murphy , who always goes the extra mile to make sure everything is seamless. Like all Sofitels the beds and... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and thank you for returning to stay at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a wonderful stay. Your kind words regarding the service provided by Terence and Liam is always appreciated. Thank you... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was just perfect for what we needed on our weekend away from our kids in Melbourne. An amazingly clean room, great views over the city out to the bay and the most comfortable bed I have ever had the pleasure of sleeping in...ever. Seriously. The staff were all incredibly helpful, friendly and professional. I would definitely stay here... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting your review on Trip Advisor. I was thrilled to read you enjoyed your room overlooking the Port Phillip Bay. It is wonderful to know that we met your expectations across many levels. Thank you also for your comments regarding the service you have experienced from our Ambassadors. We look forward to welcoming you back to Sofitel... More 

Adelaide, Australia
Top Contributor
57 reviews 57 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There were five of us friends staying at the gorgeous Sofitel, Collins Street, Melbourne. We were amazed at the level of professionalism of all the staff, the cleanliness, the service, the food. Nothing was a trouble and all the staff went that little bit extra service for us. This is all down to good training for a fabulous hotel. The... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for taking the time to write such a lovely review of your recent stay. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More 

Sydney, Australia
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were lucky to book the Sofitel with so much happening in Melbourne. Having no idea, we arrived on the opening Celebrations of Strictly Ballroom the Musical. Australia versus India One Day International at the MCG, Asia Cup Football and the Australian Tennis Open at Rod Laver Arena. Our trip to Melbourne this time was to enjoy the Tennis at... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting your review on Trip Advisor. I was thrilled to read you enjoyed your room on the 36th floor, the views of Melbourne are spectacular. It is wonderful to know that we met your expectations across many levels. Thank you also for your comments regarding the service you have experienced from our Ambassadors. We look forward to... More 

Chattanooga, Tennessee
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We've stayed in four different hotels in Melbourne. On our most recent stay we stayed at the Sofitel. The location on Collins St is good, and the rooms are well appointed, except for the bathroom, which looked like it was time for a refurbishment. The hotel is at the top of a commercial building so there are commanding views of... More 

Was this review helpful? Yes 1
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor following your recent stay at Sofitel Melbourne On Collins. I was pleased to read that you enjoyed your past visit. I am also sorry we let you down in those areas described and I sincerely apologise for the impact this had on your overall experience here. We look forward to welcoming you... More 

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel
Hotel Style:
#3 Romantic Hotel in Melbourne
#4 Family Hotel in Melbourne
#4 Spa Hotel in Melbourne
#6 Luxury Hotel in Melbourne
#13 Business Hotel in Melbourne

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