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Sofitel Melbourne on Collins

#10 of 170 Hotels in Melbourne
Certificate of Excellence
Hotel website
25 Collins Street, Melbourne, Victoria 3000, Australia
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Best prices for: 1 room 1 guest
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Sofitel Melbourne on Collins
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Sofitel Melbourne on Collins
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3,919 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berwick
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the Sofitel to celebrate our anniversary. We booked into the Sofitel Club which automatically upgraded our room which was fabulous. We enjoyed a casual lunch at the Sofitel Club before checking into our room and then went back for drinks and canapes at 5 o'clock. The food was delicious and plentiful. In fact we were so... More 

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Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at the Sofitel a couple of times now and it is truly 5 star luxury all the way. I stayed in a corner room both times with sweeping views over Fitzroy, Parliament and the Gardens. If you stay it is worth every penny to take advantage of the club lounge. You will not be disappointed. I know... More 

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Hobart, Australia
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This very good hotel at the 'Paris end' of Collins St has a stunning atrium bar on the 35th floor. The toilets on that level are worth a look for their floor to ceiling glass walls with panoramic views towards the MCG. The rooms are stylish but the smallish bathrooms still have a shower over the bath and could probably... More 

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Jeremy H, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your excellent feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service . I will ensure your kind words are shared with everyone. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins. More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The narrow entrance from Collins Street was hard to find. The hotel was built above a shopping and restaurant complex, consequently we climbed stairs to Reception. Rooms were spacious with excellent views over the city. Surprised to find the bar closed at 2300 hrs upon return from a boring gala dinner. Staff were helpful. Dedicated shoppers will find all the... More 

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Jeremy H, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your overall experience was not as it should have been. I would hope you would call our Director of Rooms, Anne List at your convenience on 03 9653 7716 or email Anne on Anne.List@sofitel.com so we can look... More 

Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had our anniversary recently at Sofitel Melbourne. We had a King sized Club Sofitel room on the 42nd floor. The check-in process wasn't as smooth as other Sofitel hotels we've been to. We were ignored by the porters at the car park so we took our own bags up to the Club Sofitel to check in (the club has... More 

Was this review helpful? Yes 1
Jeremy H, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your overall experience was not as it should have been. I would hope you would call our Director of Rooms, Anne List at your convenience on 03 9653 7716 or email Anne on Anne.List@sofitel.com so we can look... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I'm a flight crew member so we get to stay at many great established Hotel brands in many different countries but the Sofitel Melbourne Stands out high above all of them! The customer service they provide is second to none! And it is so consistent! You can the the management have instilled a guest service culture there that you feel... More 

Was this review helpful? Yes
Jeremy H, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your excellent feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service . I will ensure your kind words are shared with everyone. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins. More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Check in was slow to start, but all this was made up for with the quality of our rooms (beds were amazingly comfortable and bathroom was luxurious) and the service of the staff (we enjoyed drinks and food in the Atrium bar and servers were attentive and friendly). The hotel is in a great location, close to many shops and... More 

Was this review helpful? Yes
Jeremy H, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your excellent feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service . I will ensure your kind words are shared with everyone. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins. More 

Australia
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

In brief: Sofitel Melbourne has all the facilities, but it needs to be sharpened up. A business trip grew into an opportunity for a family weekend in Melbourne so I changed my usual hotel and decided to try the more central Sofitel. A Sofitel in another country had delivered my worst ever 5 star experience, but surely Melbourne would be... More 

Was this review helpful? Yes 2
Jeremy H, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your overall experience was not as it should have been. I would hope you would call our Director of Rooms, Anne List at your convenience on 03 9653 7716 or email Anne on Anne.List@sofitel.com so we can look... More 

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