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All 171 Melbourne hotels

Sofitel Melbourne on Collins

4.5 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia
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Ranked #8 of 171 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Emma M Moyhu
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3,719 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hobart, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW via mobile

This is a high end hotel located in downtown Melbourne. It is on the 35th through 50th floors of the Telstra building. Club Sofitel experience (upper flor rooms) was great, check in and check out quick and easy. Hotel provides nice buffets for breakfast, lunch high tea, dinner canapés/drinks (with open bar!) and evening treats. Room was on the small... More 

Was this review helpful? Yes
Contributor
18 reviews 18 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Before I start, I have been using Trip Advisor for many years now and this is the first time I have ever given a bad review. I thought long and hard about whether to do this, but after many interactions with staff in the hotel when I shared my experiences and nothing was done to try to improve my stay,... More 

Was this review helpful? Yes 3
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your stay was not as it should have been. I would hope you would call our Director of Rooms, Anne List at your convenience on 03 9653 7716 or email Anne on anne.list@sofitel.com so we can look into... More 

Perth, Australia
Top Contributor
77 reviews 77 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had two magnificent nights at this ultra comfortable beautiful hotel. They have natural fibre pillows, doonas, etc, a fantastic 5 pillow system and bedding to dream well on. The views over Melbourne are spectacular. The service from reception staff, concierge all were 5 star. Thank you Sofitel.

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your excellent feedback. I am really pleased to read that you had a magnificent stay and enjoyed the hotel services and our famous MyBed! I hope to have the pleasure of welcoming you back soon. More 

Brunswick Heads, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

We visited Melbourne for my partners 40th birthday celebration and stayed at the sofitel. From the moment we arrived the service was outstanding! Everyone from the doorman to the cleaners are so friendly, welcoming and generally happy to see and talk to you. I cannot thank you all enough for making this visit and my partners birthday such a special... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and for choosing to celebrate your partner’s 40th birthday with us at the Sofitel Melbourne on Collins. I am very glad to hear that our staff were friendly and welcoming and made your stay truly memorable. I will ensure your kind words are shared with everyone. We look forward to your return in the... More 

Wellington, New Zealand
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The Sofitel Melbourne is in a great location for business or sightseeing. We stayed for 5 nights recently and have mixed feelings about our stay, the staff generally were helpful, the restaurant is great, but our room had a faulty bed and after three days and a few phone calls it was rectified. But this meant not sleeping for the... More 

Was this review helpful? Yes 2
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins, and it is with regret that we did not meet your expectations on this occasion. I am sorry to hear that our Sofitel Mybed was not very comfortable and I sincerely apologise for the impact this had on your stay with us. Please be assured... More 

MELBOURNE
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Born and bred in Melbourne I have long wanted to stay in this hotel and it didn't disappoint. Check-in was friendly and efficient offering a choice of room. The room on the 50th floor was not overly sized but plenty big enough and the bed and amenities were good. Cannot get upset with the views from that room and it... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and for choosing to stay with us at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by... More 

Bowral, Australia
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed here in early February on a visit to Melbourne, however have stayed many times before. The rooms are beautiful with absolulety everything you need and extra. Plus the views are spectacular! Love the hotel bar, it is a great place for a pre- dinner/evening cocktail and the overall service in the hotel is excellent. Will continue to stay at... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your excellent feedback. I am so pleased to know that you like our hotel so much that you do come back on regular basis. Thank you also for your kind words about our Ambassadors, they will be delighted to know that you really appreciate the service we provide. We look forward to seeing you again... More 

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Melbourne on Collins 4.5*
Number of rooms: 363
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#8 Family Hotel in Melbourne
#8 Luxury Hotel in Melbourne
#13 Business Hotel in Melbourne

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