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Sofitel Melbourne on Collins

#11 of 158 Hotels in Melbourne
Certificate of Excellence
Hotel website
25 Collins Street, Melbourne, Victoria 3000, Australia
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1 room 1 guest
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Sofitel Melbourne on Collins
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4,091 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (578)
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Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed today NEW

As you would expect from Sofitel, this is a good hotel. But for the price you pay, I actually expected a little more. The views are, of course, lovely, but the rooms lack a little inspiration and the bathroom was nothing special. A truly great high-end hotel should be memorable, this hotel was completely functional and comfortable, but it didn't... More 

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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a weekend stay & we were most impressed. The rooms are high (we were relatively low - on the 40th floor) with uninterrupted views. We faced southwest & could see most of Port Phillip Bay. My wife spent nearly an hour at sunset having turned the lounge chair around & just watching the view. The restaurant provides one of... More 

Was this review helpful? Yes 1
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We flew from Auckland for a getaway weekend and had an amazing stay. All the staff were professional and helpful, and the room and amenities were amazing as per Sofitel standards. What made out stay even better was the location, an easy walk to many of the great things Melbourne has to offer. Would highly recommend a stay here

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a fantastic review of your stay at Sofitel Melbourne On Collins. We are delighted you enjoyed your stay at the hotel, our high level of service and appreciated the ideal location. We look forward to seeing you again on your future visits to Melbourne. More 

Leongatha
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Have just spent 3 thoroughly enjoyable nights at Sofitel - from the moment you arrive at this hotel the service is second to none. Special mention to David, Max, Renee and Smita in the Club lounge - all staff that work here are attentive and helpful. David helped us with tickets to the Catherine the Great exhibition which was one... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted our Club Sofitel team. They will be really chuffed to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins. More 

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Well located hotel with access to main attractions and tram. Generally good staff who was helpful but the overall decor is quite dated. A fresh remake will likely put this hotel as a top choice for the city although lots of competition in the boutique hotel offering.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback. I was appreciative of your comments in relation to our hotel décor being dated and thank you sharing your concerns. I am pleased however that you enjoyed the location of the hotel and the service you received from my team. We look forward to... More 

Hobart, Australia
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The views from this hotel are splendiforous to say the least, magnificent, amazing, awe inspiring. The floor to ceiling windows with wooden shutters were fantastic and a lot of fun to open and be amazed by the view and close again. The night lights were even better and reflected beautifully in the room's large mirror. The room itself was the... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for providing us with such detailed feedback after your stay with us. Whilst it delights me to read you were impressed with certain aspects of your experience, we were very concerned to read about the aspects you expressed disappointment with. Your constructive comments are appreciated and well taken. We apologise that these issues kept you from... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

What a great hotel the Sofitel is! We stayed for one night (Friday) and were pleased that our room was ready when we checked in at 12noon. Bonus! The location of the hotel is on a popular tram stop (trams are now free in CBD) and close to 7/11 for all your convenience needs. Our room was on the 46th... More 

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a fantastic review of your stay at Sofitel Melbourne On Collins. We are delighted you enjoyed your stay at the hotel, our famous MyBed! and appreciated the ideal location. We look forward to seeing you again on your future visits to Melbourne. More 

Melbourne, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A last minute decision for a 2 night home city weekend experience was well rewarded by our decision to stay at Sofitel Melbourne. Friday check in right on 2pm resulted in our generously sized 'standard' room 4425. Lovely eastward views and a glimpse of the bay. Yes, rooms are older but clean, well presented and relaxing. Large walk in shower... More 

Was this review helpful? Yes 1
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your excellent feedback. I am extremely pleased to know that you had a lovely stay. I will ensure your kind words are shared with everyone here. I am also sorry to hear that the instant coffee was not your liking. We apologise. I do hope however that this will not prevent you from staying with... More 

Sunshine Coast, Australia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location. As ex Melbourne-ites this is our favourite hotel to stay at when returning to visit. Mid city valet parking, great service and quality rooms make a comfortable visit. Dine at Pei and take chocolate at Koko Black across the road.

Was this review helpful? Yes 2
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins. We very much enjoy welcoming back returning guests, and take it as a huge compliment that you chose to stay with us again. We look forward to welcoming you again. More 

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