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Sofitel Melbourne on Collins

#10 of 158 Hotels in Melbourne
Certificate of Excellence
Hotel website
25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
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4,041 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed today NEW

It was a big event raising money for Breast Cancer, the event itself stalls and so forth was quite good. But the high tea was a bit disappointing. Have no complaints about the food but the service was poor. The table we were sitting at was supposed to be a table for 4 but it was very small and hardly... More 

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Melbourne
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed today NEW

The Sofitel on Collins is a 5 star hotel in a great location for visitors. A short walk to the river, the MCG and other sporting venues. Located at the top of Collins street, which is close to many great restaurants. Its also a short walk to the Regent theatre, the Athenaeum theatre, the Princess theatre and others.Now to the... More 

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Perth
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Sofitel during one of Melbourne's busy times - soccer game Real Madrid vs Man City in July. We booked through "Hotels Combined" - Get a Room. Although at the time US wasn't stipulated the rate was still OK which included breakfast. Glad it was included in our room package as the cost of buffet breakfast is... More 

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4 of 5 stars Reviewed yesterday NEW

This hotel is almost perfect. It is clean, well decorated, comfortable and has amazing service. The staff help with every thing you could ever need. The bathrooms are clean yet basic. but the toiletries are lovely. The bedding is great very comfortable with full block out blinds. The lobby bar i found to be lacking, not giving a relaxed welcoming... More 

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback. I am sorry to hear that the Atrium Bar on level 35 was not to your liking, I am pleased however that you enjoyed our famous MyBed and the service you received from my team. We look forward to welcoming you again. More 

Level Contributor
19 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Spent 3 nights at Sofitel Melboune, it was an unforgettable stay. The location is just perfect. Nice hotel with nice interiors. I got spacious room with super comfortable bed and amazing city view! amazing city view also provided in the meeting room. They also got fab variations of the food.

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Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and I am delighted that you enjoyed our exceptional location in central Melbourne as well as the hotel services and our famous MyBed! I hope to have the pleasure of welcoming you back in the future. More 

Concepcion, Chile
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The hotel atrium looks kind of outdated but what can you ask when the whole complex was built in the early 80s. We got a room in the 42nd floor and the views were just stunning. We arrived late at night to all you could see were some lights but then in the morning it was amazing. We were facing... More 

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Geelong, Australia
Level Contributor
6 reviews
3 of 5 stars Reviewed 3 days ago NEW

I was here for a work event, and while the Sofitel Properties I have stayed in the past have been great, this one wasn't for me. Dated fittings and ambiance really let the property down. Otherwise a great location and as the conference I was attending was there, it was great for our three nights.

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback. I am sorry to hear that you did not like some of the aspects of the hotel, I am pleased however that you enjoyed our central location. I do hope that you will give us another chance and stay again sometime in the future. More 

Geelong, Australia
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

The Sofitel is very well situated in the heart of Melbourne and easy walking distance to the theatre, shops, gardens and a film theatre situated on the site. The service is the best in Melbourne, nothing is too much trouble and the staff always remember our names.

Was this review helpful? Yes
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your excellent feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service . I will ensure your kind words are shared with everyone. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins. More 

Melbourne
Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I had a lovely stay at the Sofitel for one night on July 6th after a recent family bereavement. As we arrived we were greeted by the hotel driveway manager Samantha, who could not have been more friendly and caring. We were surprised and very pleased to receive a complimentary wine and cheese platter with a heartfelt... More 

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