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Rydges Melbourne Hotel

186 Exhibition St., Melbourne, Victoria 3000, Australia
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Best prices for: 1 room 1 guest
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Rydges Melbourne Hotel
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Rydges Melbourne Hotel
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1,248 reviews from our community

Traveler rating
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    481
    305
    119
    68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Rydges Melbourne Hotel
See the most recent reviews
Wellington, Wellington, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 9, 2012

My wife and I left our carry on samsonite at the carrousel having arrived from Wellington. We arrived at the hotel and then realised the mistake. Bonnie, the receptionist, helped us make numerous calls until we were able to connect with a qantas representatiove who located the case. The queen suite room is lovely and the pool on the 23... More 

Was this review helpful? Yes 2
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

Was very pleasing to read of your experience and that Bonnie was able to assist in locating your luggage, nothing worse and more frustrating than to have luggage go missing. The sincerity of the guest service is one we certainly encourage and it is nice to see this has been consistent in most areas in the hotel prompting positive traveller... More 

Melbourne
1 review
2 of 5 stars Reviewed September 9, 2012

I booked a room for three people and it was only set up for two - two towels, soaps, glasses etc. After making repeated requests for extra provisions, we had to resort to going to the bar for a glass and to taking towels which were outside someone's door - got sick of waiting. Room was made up with two... More 

Was this review helpful? Yes
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

Thank you again for sharing your experience with everyone, I believe we have also received an email from you directly that has been responded to as well as recent posting on our face book page. Appreciate the emotion guests may have when their experience was not up to a good standard and the need to share it, we take this... More 

Melbourne Central
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 9, 2012

Great night, staff were friendly and helpful, prompt check in and check out. Queen dreambed was amazing, best sleep! Room was clean. Parking was hassle free, parking attendant was most helpful. Will definitely stay at Rydges again next time we have a function to attend in the city!

Review collected in partnership with Quickbeds

Was this review helpful? Yes
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

Was good to see we ticked all the boxes with your experience at the hotel and you enjoyed the hospitality and convenience of our location and facilities. Yours sincerely David Bornmann General Manager More 

Perth, Australia
Top Contributor
56 reviews 56 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed September 8, 2012

I satyed at Rydges for the weekend. Service was good at check in. Room was clean and ready. Staff were very helpful and courteous. Would definately stay here again. The room had a very small bathroom.

Was this review helpful? Yes
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

Thank you for your feedback from your recent stay, was pleasing to read you found the hotel met your expectations in most areas. Regards David Bornmann General Manager More 

Gold Coast
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 8, 2012

Great location. As a Priority Member we unfortunately found the service was not up to the usual standard and lacked that "I am the guest I care that you here". We found this at reception, the bar and the restaurant. The only saving grace ws the amount of discount received as platinum member. Very disappointed:(

Was this review helpful? Yes 1
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

Sorry to read you did not feel special when you stayed with us recently, we certainly value all our guests and in particular a platinum priority guest, who has been loyal to our brand. We generally ensure the platinum guests are very well catered for but we look to have let this down on this occasion. I will certainly share... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 8, 2012 via mobile

We had got a membership (free), which gives you late checkout and so-called 'priority checkin' and a welcome drink (that we were never offered). Check in was nothing special, no different if you were a member or not. We did like the room and it was quiet, the good part is the rooms are spacious, except that we paid extra... More 

Was this review helpful? Yes 1
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

Obviously not a positive review of the hotel and I apologise we let you down for your stay with us. I appreciate your comments on the room and also the service you experienced – this is not very good and not the normal presentation or the speed of service generally offered in the restaurant and bar. I was shocked to... More 

Gold Coast
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2012

We recently stayed at the Rydges for 3 nights. We booked the 'Footy Fever' package which included the room, buffet breakfast for two, tram passes for each day for 2 and a welcome drink and we thought this was very good value. Reception staff were very friendly and helpful too. The rooms were small however they were clean and in... More 

Was this review helpful? Yes
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

Was great to see you enjoyed your experience at Rydges Melbourne with the convenience of a good location in the CBD, great food to select from and the comfort of a home away from home style that starts with the Rydges Dream Bed and is added to by the new Rise Breakfast recently re-launched that has had some great feedback... More 

Sydney
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 6, 2012

Admittedly it was very windy in Melbourne on the afternoon I arrived but that should not excuse cigarette butts strewn around the foyer being the first thing a guest sees. According to other reviews the foyer has been recently updated but it is a bit hard to tell as it looks dreary. Check in was quick and efficient and the... More 

Was this review helpful? Yes
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

I was disappointing to read your review and the poor first impression you had when entering the hotel, the leaves and other debris can be a problem during windy days blowing into the hotel, however the team generally get onto this quite quickly when they witness the problem. The quality of cleaning of your room also did not sound great... More 

Perth, Australia
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 5, 2012

Stayed for 3 nights for final AFL round. Went back for the dream beds and great pillows. Location excellent , jump on the tram and away you go or just enjoy the stroll to shopping, China Town, tourist attractions. I booked a twin room again as the last time a couple of years ago it was a good size and... More 

Was this review helpful? Yes
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

Glad you found the location convenient for your needs, the lifts can become congested during peak times depending on the floor you may be on. The breakfast comments sound odd as the buffet is usually very fresh and looks better than how you have described, I can only imagine the team did not refresh the food as they should, hence... More 

Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2012

Great location wether visiting for business or pleasure. Central to CBD, restaurants and entertainment. Staff freindly and efficient Prompt and efficient check in Check out very busy and a little slow

Was this review helpful? Yes
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review

positive comments on the hotel and the facilities, just in response to the comments on speed of check out, we have in place now a good system with the application on iphone and ipad where you can check out on the move, app called pockethotel, we also will be introducing a mobile system that the guys can use in the... More 

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