I stayed at Rydges to celebrate a good friends 21st birthday and it was the perfect place to celebrate!
The staff were all exceptionally friendly and helpful, we were able to check in straight away with no problems and which gave us plenty of time to explore the great location.
Another highlight was definatly the restaurant staff especially Elvis and...
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Rooms
Once you get past the hotel entrance things go downhill. The rest of the hotel is looking run-down and needs some TLC. We're not talking slums here, but it definitely brings the atmosphere and comfort level down a few notches.
The rooms themselves are small, but not cramped. They are also relatively well appointed; ironing board and iron, flat-screen...
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I must say it was disheartening to read your comments and that the experience you had here was not what I want for all our guests. Difficult to comment on the information on noise from your room as I am not sure what room you were in, however generally the rooms on the higher floors are pretty good for outside...
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You get what it says on the tin - a great stay in the middle of Melbourne. The bed in particular was sensational, we fell asleep as soon as we landed on it.
Couple of negatives: The air conditioning made the room super stuffy and our booking included a bottle of wine which was advertised at $30, turned out to...
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The beds and the rooms are very comfortable, I have a Rydges Dream bed at home and all I can say in the negative is it makes it hard to sleep on anything else! I totally agree with you comment on a plonker wine being used and have just sent your note with my comments to the restaurant manager and...
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We stayed overnight for a conference in Melb and my room was dusty and dirty. Move and chair and find the dust. What a difference maintenance and cleaning could do to this hotel.
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It was concerning to read that the housekeeping team had not performed a more thorough job on cleaning under the chair a syou have noted. Its the attention to this type of detail which counts. I will ensure this is addressed with the room attendants so they take more time in getting into these nooks and crannys in the room...
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We were slightly warey after reading the reviews but can say our stay was without fault from our beautiful king room on the 22nd floor to the fantastic buffet breakfast and great location.
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It was a relief to see you had a plesant stay after you noted you read some negative comments on the site, as you know peoples opinions are subjective and we certainly realise that we are not perfect but do our best to ensure all our guests have a great experience. I always show my team the reviews and they...
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We stayed here about 4 weeks ago and thoroughly enjoyed ourselves. We were particularly impressed by the quality of the staff. The food and drink in the restaurant was very impressive. Try the pizzas they are fantastic! We arrived early hoping to just drop our bags off and were able to check in as our room was ready. The location...
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Fantastic to see that the team were able to get you up to your room without delay on your early arrival, I certainly encourage the front desk team to use their discretion for these situations and gladly common sense prevails, to often you hear and see hotels stick by rules and procedures for the sake of it and take out...
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I stayed here in Melbourne with a close friend after purchasing an accom deal (which turned out to be better value than we expected!). Location was fantastic, and we were able to check in a few hours early thanks to the lovely staff at reception. The bottle of house sparkling we had delivered to our room was great.
Besides the...
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It was very pleasing to read of your experience at the hotel and that the team at breakfast made such a positive impact for your overall stay. It is often said that the people make a difference and it was very rewarding to see the genuine hospitality shown by Elvis and Vickas was on the ball. Hope we see you...
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Buffet breakfast overall good chef taste the scrambled eggs!!!please go easy on the powdered eggs no taste and no seasoning I am a cook not a chef for what we pay for a full breakfast 50% real egg please!!!!!!
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I can assure you we do not use powered eggs, 100% guaranteed for any tripadvsor viewers. The eggs are fresh and all come in 30 units to a tray 50gms 15 doz to a carton from Pace farm eggs. They are mixed into the jugs each day for the egg chef to make omelets or used for the scrambled eggs....
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Booked 2 rooms for myself and colleague for business trip. I often stay at Rydges Melbourne as it is in an excellent location for my meetings. Was a little surprised that they couldnt find us rooms on the same floor, but that was fine.
The real problem was when I was about to go bed and found DIRTY SHEETS. I...
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I was very disappointed to read of your experience at the hotel, certainly agree with your sentiment that there is no excuse for dirty sheets and I only wish one of the front desk had of noted this so I could have followed up at the time to see how this could have occured. I apologise that they also did...
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Our conference was over three days and two nights, with participants from around Australia attending. We were made to feel welcome and looked after both for the conference and our accommodation.
Apart from clean comfortable rooms that offer great convenience to the Melbourne CBD there is a little diamond working there called Erin Gooden who is their Conference and Events...
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It was very much appreciated to read of your experience at the hotel for your recent conference and the efforts from the Conference Ops Manager Erin exceeded the expectations of the group. She certainly puts all her enegry and enthusiasm into the role and I recieve favourable feedback from the clients up there on her performance on a regular basis,...
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