We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quest on William

#64 of 173 Hotels in Melbourne
Certificate of Excellence
172 William St., Melbourne, Victoria 3000, Australia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Quest on William
Professional photos View all
Browse nearby
Quest on William
Write a Review

178 reviews from our community

Traveler rating
    57
    84
    29
    6
    2
See reviews for
59
18
6
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (178)
  • Mar-May only
    (61)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (38)
All months
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We planned a girls night out and decided to pick Quest (Executive Suite) as it has a kitchen and room for some people to join us for food and drinks before heading to where we needed to go. The room was very spacious and the location was great for when we wanted to be later on. We had issues with... More 

Was this review helpful? Yes
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi Ginny, I would like to thank you for sharing your experience with me. I have forwarded your feedback to the relevant departments to address the areas that caused issues for you on your recent stay. This is great insight for us to overcome issues at a property level and look at ways to improve moving forward. I trust that... More 

Toowoomba, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is a nice comfortable hotel with a good size two bedroom apartment, it was big enough for my family of four.The staff were friendly and helpful especially when advising us on transport and places to dine.The location was walking distance to everything including Spencer st station and bourke st mall.I would definitely stay at this hotel again or any... More 

Was this review helpful? Yes 1
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi Shane, I am so glad you had a great stay with Quest on William. Our location is very handy, and the free trams within the CBD make traveling around so easy now as well. Thanks again for your review and we look forward to seeing you next time you travel to Melbourne. Josh Begg General Manager Tel: +61 3... More 

Brisbane, Australia
1 review
3 of 5 stars Reviewed March 24, 2015

We arrived late on a Thursday night. Even though there were 2 people on staff we had to wait as they could not find the reservation for the gentlemen in front of us even though he had a printed copy of his reservation. Once we were finally acknowledged an outrageous bond was requested because we were paying with a visa... More 

Was this review helpful? Yes
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi, I would like to thank you for sharing your experience with me. I have forwarded your feedback to the relevant departments to address the areas for improvement you mentioned. This is great insight for us to overcome issues at a property level and look at ways to overcome them. Thank you again for your feedback, we truly appreciate knowing... More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 19, 2015

I'm trying to be positive but my short two night stay here wasn't that fantastic. This is despite my company forking out $275 / night - there are definitely better options in the local area. Reasons for my review: - Check-in was cold and robotic - Room reeked of cigarettes - The 'studio executive' room was fit out like a... More 

Was this review helpful? Yes 1
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi, I would like to thank you for sharing your experience with me. I have sent your comments to the relevant departments to address the areas for improvement you mentioned. This is great insight for us to overcome issues at a property level and discuss development strategies with our team. Thank you again for your feedback, we truly appreciate knowing... More 

St Helens, Australia
Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 16, 2015

Great location to all things in Melbourne -only 2 blocks from Southern Cross Station and 3 blocks from Bourke Street Mall. Great rooms, we had the Executive Suites for a group of 8 ladies, they accommodated us with single beds instead of the usual 1 x double and 2 x single and our rooms were side by side which made... More 

Was this review helpful? Yes
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi, I am so glad you had a great stay with Quest on William. Our location is very handy, and the free trams within the CBD make traveling around so easy. We are in the process of upgrading our WIFI system at the moment, so all the bugs should be sorted in the very near future. Thanks again for your... More 

1 review
4 of 5 stars Reviewed March 15, 2015 via mobile

Stayed here on a little 5 night stay on a family holiday. Check in process was very efficient. We arrived early and we were able to stow our luggage with them until the room was ready. Service was good and we even received an SMS when the room was vacant and available. Overall the establishment is good and it's all... More 

Was this review helpful? Yes
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi, I am so glad to hear you enjoyed your recent stay with Quest on William. I have passed on your comments regarding the shower and WIFI to the relevant departments to ensure they are corrected. I will also pass on your feedback to Michelle as she will be very pleased to hear her hard work doesn't go unnoticed. Thanks... More 

Shepparton, Australia
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 12, 2015

We had a 2 bed, 2 bathroom apartment on the 3rd floor right overlooking the MoVida restaurant which is apparently booked out most Saturday nights for private functions so it was noisy for awhile. I had explained that we had elderly parents and that we needed a disabled parking bay. The hotel does not have one as such but the... More 

Was this review helpful? Yes
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi, Your feedback is very important to our efforts to continuously improve guest satisfaction: we strive to do the best job we can, and feedback like yours enables us to continue to grow. I would like to thank you for sharing your experience with me. I have sent your comments to the relevant departments to address the areas for improvement... More 

rotorua
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 12, 2015

We booked 3 apartments in February a 2 bdrm and 2 1 bedrooms... Floors 7 8 and 5...all were spacious clean...loved the aircon...small balconies...free wifi up to a limit...loved the washing machine and dryer in each apt...well appointed kitchen...very close to tram stops...2 blocks frm Southern x station where you catch sky bus to airport...staff very friendly...well priced...we came for... More 

Was this review helpful? Yes
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi, I am so glad you had a great stay with Quest on William, and enjoyed your time in Melbourne. The free trams in the CBD really do make getting around the city a breeze. Thanks again for your review and we look forward to seeing you next time. Josh Begg General Manager Tel: +61 3 9605 2222 Fax: +61... More 

Adelaide, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 9, 2015

Stayed in a 3 bedroom executive apartment. It was spacious enough but in need of renovating which i am aware is happening this year, great beds very comfortable. The only real problem is there was no shower downstairs and having had a knee replacement i struggled with the stairs also the shower is tiny this is a problem for the... More 

Was this review helpful? Yes
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi, So glad to hear that you had a great stay with Quest on William. I will be passing on your great feedback to our housekeeping team, as they will appreciate that their hard work does not go unnoticed. Thanks again for your review and we look forward to seeing you next time you visit Melbourne. Josh Begg General Manager... More 

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 5, 2015 via mobile

This apartment was well situated in melbourne cbd. Was overpriced as we stayed we over at New Year's Eve, I'm sure it would be cheaper at other times. The apartment Was clean. They said there was wifi but I couldn't get connected to it. It was fine.

Was this review helpful? Yes
QuestonWilliam, General Manager at Quest on William, responded to this review

Hi, Thank you for taking the time to submit your review from your recent stay with us. We strive to do the best job we can, and feedback like yours allows us to continue to improve. Thank you again for your feedback, and I hope we can welcome you back to Melbourne in the future. Josh Begg General Manager Tel:... More 

Questions? Get answers from hotel staff and past guests. Ask a question

32 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
View from room (1)
Viewed
Room/suite (14)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (7)

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question