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Quest Fairfax House

392 Little Collins St., Melbourne, Victoria 3000, Australia
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Quest Fairfax House
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Quest Fairfax House
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121 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Quest Fairfax House
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Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 28, 2011

Stayed in a one room apartment last week. The location is great as you are actually near everything and anything... However, being in the heart of everything means that I have had to bear with the noise that occurs nightly and worse on fri & sat nights. There's an entertainment venue nearby on Queens Street and people start to queue... More 

Was this review helpful? Yes 2
Gayana N, Front Office Manager at Quest Fairfax House, responded to this review

Thank you for your feedback. About the Noise, We are on the process of installing double glazed windows and hopefully this will reduce the problem. With the security purpose we do have an onsite management staff to look after any security issues and i can assure that the apartments are safe at any given time. I will Definitely look in... More 

Darwin, Australia
Top Contributor
72 reviews 72 reviews
47 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 20, 2011

I stayed in a studio apartment (Apartment #3) for three nights last week while on a business trip to Melbourne. The Quest is close to a range of good restaurants and bars as well as in easy walking distance to a number of convenience stores. When I travel for business I prefer to stay in services apartments so I have... More 

Was this review helpful? Yes 2
Gayana N, Front Office Manager at Quest Fairfax House, responded to this review

We appriciate your positive feedback. I am glad to hear that you were satisfied with our elegant studio apartments!! With the noise factor we are on progress of installing double glazing windows for all our apartments and we do hope that this will help to reduce the problem. More 

Brisbane, Australia
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 8, 2011

After two nights of having rubbish trucks and street cleaners outside my window I moved accomodation. No apology from staff or offer of refund. At 3am I opened blind and a truck was parked with engine running right next to where I was trying to sleep, parked in alley off little collins st. This was continuous through both nights. Do... More 

Was this review helpful? Yes 6
Melbourne, Australia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 16, 2011

I came over to Fairfax house last week and stayed for 3 nights in a studio apartment.. Rooms were quite elegant and comfortable.. Comfortable bed.. Having everything at the finger tip is the best advantage!! Staff were quite friendly and helpful.. Firstly when i saw the comments at Trip Advisor i was afraid to stay there and even called up... More 

Was this review helpful? Yes 5
Gladstone, Australia
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 15, 2011

Stayed here with 2 other couples in a 3 bedroom apartment. The third bedroom was tiny and no storage area and the downstairs bathroom needed a make over. The living/kitchen area was huge and very comfortable. I could not fault the staff who helped us enormously as we were caught in volcanic ash flight delays for days. The biggest down... More 

Was this review helpful? Yes 2
Melbourne, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 24, 2011

noisy weekends night !!!!! dirty rooms ! very over priced ! the manager has got a bad manner !!!!!!!! never again!!!!! we got a family room on Friday night with a 2 year old son, the pub is playing loudly music all night. we asked the manager for a better room. they have nothing to offer, but happy to check... More 

Was this review helpful? Yes 4
Melbourne, Australia
14 reviews 14 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 21, 2011

We booked one night here when between leases whilst living in Melbourne. The staff were lovely, and frankly they'd need to be because the hotel was pretty awful. The first room we were given smelt so badly of smoke when we opened the door that we had to troop back down to the southern hemisphere's slowest elevator and back to... More 

Was this review helpful? Yes 2
Canberra, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 11, 2011

Was placed in the old building, lift shuddered all the way up, room door had an ill-fitting lock, room stank of cigarettes and urine. It was freezing and there was only a small oil radiator. This is not 4 star, the advertising is not accurate, and I asked for my money back. FIrst time I have ever walked out of... More 

Was this review helpful? Yes 3
16 reviews 16 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed April 16, 2011

We stayed in the same room as the previous reviewer, and a month after that review, the washing machine and the broken shower screen had not been fixed. Also, the dishwasher did not work. One of the blinds could not be closed. The freezer was frosted over and unusable. We paid on average $160 a night. We were given only... More 

Was this review helpful? Yes 2
Malaga, Spain
Top Contributor
98 reviews 98 reviews
34 hotel reviews
103 helpful votes 103 helpful votes
1 of 5 stars Reviewed April 11, 2011

We were located in Apartment 28 of the “Queen Street building”, across the noisy alleyway other people on TripAdvisor have complained about. Naturally, we expected to pay a premium tariff as we were visiting Melbourne for the Formula 1 Grand Prix event, but were confident that we would have excellent accommodation, as portrayed in the photos on their website. Sadly... More 

Was this review helpful? Yes 3
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