We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quest Fairfax House

392 Little Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)
Hotel amenities
Quest Fairfax House
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

90 reviews from our community

    Trip type
Traveler rating
    11
    27
    17
    17
    18
Date Rating
Australia
Top Contributor
86 reviews 86 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 22, 2013

The best thing about this place is the location. Just a walk to Chinatown, other eateries, shopping and sights, not to mention the tram transport. I don't have major issues or annoyances with my studio room, although I notice a slight musty smell, and the shower spout not being securely fastened to the wall. Noise-wise, it's a quiet location in... More

Was this review helpful? Yes
See 4 more reviews by Lynkster for Melbourne
Ben W, Business Development Executive at Quest Fairfax House, responded to this review
January 28, 2013

Hi Lynkster, Thank you for taking the time to provide your valued feedback for your recent stay with us and im glad you enjoyed your break while in Melbourne. We sincerely hope we get an opportunity to accommodate you again. Regards Ben Business Development Executive More

Perth, Australia
1 review
4 of 5 stars Reviewed January 13, 2013

We visited Victoria's capital in March 2012 to watch the Western Force tackle the Melbourne Rebels at AAMI Park! The location of the hotel could not have been better!! Situated on Little Collins Street, it was close to tram lines, restaraunts and key tourist destinations such as Federation Square! Having not stayed in a City Centre for a few years,... More

Was this review helpful? Yes
Ben W, Business Development Executive at Quest Fairfax House, responded to this review
January 15, 2013

Hi Jonesy-The-Ref, Thank you for taking the time to provide your valued feedback for your recent stay with us and im glad you enjoyed your break while in Melbourne. We sincerely hope we get an opportunity to accommodate you again. Regards Ben Business Development Executive More

Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 13, 2013

I stayed here with friends over the New Years Eve/Day period. I was impressed by the friendliness of the staff. There was also a nice gentleman that worked there who helped me with my luggage and showed me where to go. We stayed in a 1 bedroom apartment. It was nice and roomy, close to everything which I really liked,... More

Was this review helpful? Yes
Ben W, Business Development Executive at Quest Fairfax House, responded to this review
January 15, 2013

Hi TheTravelBug6753, Thank you for your great feedback on our location and services. We are glad to hear that you have enjoyed your New Year break here in Melbourne! We look forward to having you stay with us again in the near future! Regards Ben Business Development Executive More

Sydney, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 17, 2012

The split level apartment we stayed in was neat enough - but it did come with its faults. We were advised there was no check in service after hours so we would have to retrieve our keys from a strange automated service at the front of the building. This (of course) did not work. I had to call an after... More

Was this review helpful? Yes 2

Travelers are raving about these Melbourne hotels

Alto Hotel on Bourke
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d585734?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Citadines on Bourke Melbourne
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1738237?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
The Langham, Melbourne
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d549485?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Sofitel Melbourne on Collins
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d257041?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Crown Towers
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d257575?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Adelaide, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2012

Stayed in the 2 bedroom apartment for 3 days, the apartment was clean and tidy and very roomy. Air conditioner very quite. Only down side is you booked your car into the private garage, the spaces were very small. When i booked i was asked what type of car because it had to be small to meduim size. When i... More

Was this review helpful? Yes 1
See 2 more reviews by sandyknight10 for Melbourne
Ben W, Business Development Executive at Quest Fairfax House, responded to this review
December 16, 2012

Thank you for your review of Quest Fairfax House, I agree regarding the car parking due to limited availability onsire and we encourage all guests to specify at time of booking the size of the vehicle so we are able to allocate parks appropriately should they require them. Thank you once again for taking time to share your experience with... More

Bendigo, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 30, 2012

Very tired in overall presentation - window coverings were blinds that let all the light in and the balcony was dirty and unsafe for children. Furniture and layout was not family friendly (steep stairs). Customer service was terrible ... we got a call to leave the room as we were walking out the door at 10:01 am and even though... More

Was this review helpful? Yes
Ben W, Business Development Executive at Quest Fairfax House, responded to this review
December 4, 2012

Thank you for taking the time to review Quest Fairfax House. You mentioned that the reception staff were unhelpful, I appolgise for this and we have identified reception as an area of training and we are currently in the process of retraining our staff on the correct procedures as to ensure this doesn’t happen again, our aim is to ensure... More

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 29, 2012

Quest Fairfax was in a good location for our overnight stay after Dinner with friends at Red Spice Road, which is just around the corner. But wished I had splurged a little extra for a more modern and fresher look hotel. We didn't spend a lot of time in our rooms but felt the upstairs Studio Bedroom was a little... More

Was this review helpful? Yes 1
See 6 more reviews by BaldricandBaddles for Melbourne
Ben W, Business Development Executive at Quest Fairfax House, responded to this review
December 4, 2012

Thank you for taking the time to review Quest Fairfax House. I acknowledge noise is a problem due to our Central CBD location and we understand this. We advise all guests to request a quieter room to minimise any sleep disturbances when making a direct booking. Regardless, we apologise for any inconvenience that you may have experienced during your stay.... More

Launceston, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 29, 2012

We stayed for two nights, and I wouldn't stay again. It was pretty dirty, including soap scum through the bathroom, stained sheets and dirt and hair through the cutlery draw. The hot water lasted about 10 mins, not that i wanted to stand in the dirty-moulded-scummy- shower.Upon arrival we were also upgraded to a "Larger Room", and as long as... More

Was this review helpful? Yes 1
Ben W, Business Development Executive at Quest Fairfax House, responded to this review
December 4, 2012

Thank you for taking the time to review Quest Fairfax House. The issues regarding the shower has been identified we are currently going through a complete mould treatment in all apartments. We recognised that we need to re-educate/re-train all staff at Quest Fairfax House and we are now starting to implement new housekeeping and reception procedures to ensure that the... More

Petaling Jaya, Malaysia
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 29, 2012

We had a studio apartment for 3 nights at a special price with no service (only towels and amenities replacement). Upon entering the room, you'll notice that everything looks a little old and dated. The bathroom we had was clean enough and didn't notice mould like some other guests did. The most important thing was the bed was comfortable. We... More

Was this review helpful? Yes 1
Gayana N, Front Office Manager at Quest Fairfax House, responded to this review
November 11, 2012

Thank you for your review of Quest Fairfax House, We completely agree regarding the car parking due to limited availability onsire and we encourage all guests to specify at time of booking so we are able to allocate parks appropriately should they require them. Thank you again for taking time to share your experience with us and we look forward... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 27, 2012 via mobile

I found the staff at check in unhelpful. There was no acknowledgement that I had even entered reception, a nod to show recognition isn't much to ask for. There was no parking available ,only 7 spots, but no alternative could be offered. They didn't know where we could park or associated costs. The room was quite nice, clean, spacious, on... More

Was this review helpful? Yes 2
Ben W, Director of Sales at Quest Fairfax House, responded to this review
November 14, 2012

Thank you for taking the time to review Quest Fairfax House. I acknowledge noise is a problem due to our Central CBD location and we understand this. We advise all guests to request a quieter room to minimise any sleep disturbances when making a direct booking. Regardless, we apologise for any inconvenience that you may have experienced during your stay.... More

City Tempo
Great value on a similar hotel
Melbourne, Victoria
4.5 of 5 stars 333 Reviews
Show Prices
Still looking for a hotel?
Travelers also viewed these Melbourne hotels
Quest Collins Street Central 3.5 of 5 stars 68 reviews Central Sky Lounge Apartment Hot... 3.5 of 5 stars 143 reviews Quest Hero on Russell 3.5 of 5 stars 79 reviews Plum Serviced Apartments Collins... 3.0 of 5 stars 36 reviews
Show Prices ABS:HotelCheckRates-d256933?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1230807?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d257785?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d634829?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 195 hotels in Melbourne, ranked by popularity

Been to Quest Fairfax House? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Quest Fairfax House

Also Known As:
Quest Fairfax House Hotel Melbourne
Quest Fairfax House Hotel
Address: 392 Little Collins St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Kitchenette Suites
Hotel Style:
Ranked #56 of 108 Specialty lodging in Melbourne
Price Range: $$
Official Description (provided by the hotel):
It's rare to find accommodation in the heart of city with an abundance of space. Quest Fairfax House has this and more. Built in the old Fairfax Publishing House, the environment is gracious and stylish. A range of studio, one, two and three bedroom apartments are offered and suit the business or leisure traveler alike. Right in the heart of Melbourne on Little Collins Street, Quest Fairfax House is your home base with the city's business, shopping and legal precincts, and the Melbourne Aquarium, Crown Casino, Federation Square and the Melbourne Exhibition and Convention Centre on your doorstep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Agoda, Expedia, Travelocity and Hotels.com so you can book your Quest Fairfax House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Quest Fairfax House, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Quest Fairfax House
Enter dates & see best prices* (from our partners)
Show Prices