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4.0 of 5 Condominium   |   182 Collins Street, Melbourne, Victoria 3000, Australia (Formerly Quest Collins Street Central) (Melbourne CBD)
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Adara Collins
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A recent review
4 of 5 stars reviewed 5 weeks ago
Theologyprof Scotland
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80 people have reviewed this hotel

Traveler rating
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    41
    12
    6
    6
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16
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Scotland
Top Contributor
100 reviews 100 reviews
36 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The location is great - step out the door and you're right in the center of Melbourne and in easy walking distance of most things (and for others the trams stop more or less outside). This is an apartment hotel, so don't expect much in the way of service - though the receptionists were without exception helpful and caring. You'll... More

Was this review helpful? Yes 1
Kayla S, Manager at Adara Collins, responded to this review

Dear Theologyprof, Thank you for your feedback on your recent stay this is appreciated as gives us an opportunity to improve. We would like to particularly thank you for your comments regarding our location and our reception team. We hope to have the opportunity to welcome you back and hear more about your future stay. Kind Regards Kayla Smyth Property... More

Perth, Australia
1 review
1 of 5 stars Reviewed February 18, 2014

Room was dirty with scuffs all over the walls, lint all over the towels, and worst of all, when i folded down the sheets I saw two small BUGS IN THE BED. Disgustingly they were dead on the mattress, below the fitted sheet meaning that the cleaning staff put the sheet over the bugs without noticing they were there. I... More

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Kayla S, Manager at Adara Collins, responded to this review

Hi Nancy, Firstly I would like to take this opportunity to apologise that you felt the room was not clean on your arrival. Unfortunately at no point during your stay was the property advised or given the opportunity to rectify these issues as this is certainly not a standard of Quest Collins Street Central. I understand that you expressed your... More

Wellington, New Zealand
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 19, 2014 via mobile

Stay during the Aussie open. Basic apartment but they had not increased their rates to the ridiculous levels that some of the others had. The apartment is clean and tidy, the girls on reception are friendly and always ready to be helpful. If you want something flash this is not for you, but something with a bit of room right... More

Was this review helpful? Yes 1
Kayla S, Manager at Adara Collins, responded to this review

Hi Eileen, Thank you for your feedback on your stay during the Aussie Open, I am glad to hear you enjoyed your stay and particularly in regards to the apartments cleanliness and reception team. We look forward to welcoming you back to the property hopefully for the next Aussie Open. Kind Regards Kayla Smyth More

Perth, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 16, 2014

Stayed here for 8 nights over the Christmas/New Year period in 2013. Fantastic location, walking distance to everything including Swanston Street, Flinders Street Station and Southbank, plus all the tram stops are so close. Perfect for exploring the city! We arrived at 1am on 26 December to find the elevator out of order... so 7 flights of stairs with luggage... More

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Kayla S, Manager at Adara Collins, responded to this review

Hi Jess, Thank you for your great review on your recent stay with Quest Collins Street Central; it is always a pleasure to hear about our guests stays and the areas that they enjoyed most. We appreciate your understanding with the lift, it is fantastic to hear that you were so happy with the apartment, cleanliness and comfort of the... More

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 27, 2013

Booked via wotif for 4 days through Christmas 2013, paid $180 per night. Found on Dec 25 &26 that there was no service - overflowing rubbish bins, make your own bed, not even fresh towels over three days - and no offer of price reduction. DVD in room didn't work, and no one in reception so couldn't get assistance. Single... More

Was this review helpful? Yes 2
Kayla S, Manager at Adara Collins, responded to this review

Hi Neil, I am sorry to hear about your experience while staying with Quest Collins Street Central as this is not the standard that we continually strive to achieve. In regards to the servicing it is a Quest standard that is advertised that servicing will not take place on Public Holidays or Sundays however if spoken with reception we could... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 27, 2013 via mobile

We stayed here for one night on Boxing Day. When we arrived the lift was broken and we were given a room on the 8th floor. The receptionist said the technician had been called and it would be fixed but I don't think they wanted to pay for call out on a public holiday. Because of the apartment style rather... More

Was this review helpful? Yes 2
Kayla S, Manager at Adara Collins, responded to this review

Hi Ahtraveller00, Thank you for taking the time to provide feedback on your stay on Boxing Day. I can certainly understand your distress particularly being located on the 8th Floor and we are sorry for the inconvenience this would have caused. As you can imagine this was certainly not the ideal situation for the property and I can assure you... More

Mumbai, Maharashtra, India
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 18, 2013

This was my first trip to Australia, and my booking was done through office. For AUD$150 for each day for a 28 day long trip. Pros: 1. It has a kitchen. Unlike other business hotels, this one boasts kitchen with hotplates, microwave, dishwasher and utensils. Someone who prefers to make her own food, this was a boon. 2. Location -... More

Was this review helpful? Yes 1
Kayla S, Manager at Adara Collins, responded to this review

Dear Shraddha, Firstly I would like to thank you for taking the time to provide feedback on your recent stay this gives us the opportunity to improve. Thank you for all the Pros mentioned particularly the comments on our facilities and staff as we drive to provide the highest possible level of customer service. I would like to take this... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 3, 2013

Fantastic location in the heart of Melbourne CBD. Tidy and spacious apartment. Friendly staff. Reasonable rates. I would stay here again and I would reccommend Quest on Collins to friends. The only thing I could fault was the shower; being an open shower stall with no door and not a deep enough slope to the drain, the water ran out... More

Was this review helpful? Yes
Kayla S, Manager at Adara Collins, responded to this review

Hi Gem, We appreciate you taking the time to provide feedback on your recent stay and about the tidy & spacious apartment and the friendly staff. We certainly take on your feedback in regards to the bathroom and will pass this feedback on to maintenance and see what options we have to void future issues. We look forward to welcoming... More

Brisbane
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 3, 2013 via mobile

Comfortable older style apartment - serviced daily with good kitchen facilities, helpful staff and very central position close to all the Melbourne CBD attractions. Perfect for holiday or business travel. I would stay again.

Was this review helpful? Yes
Kayla S, Manager at Adara Collins, responded to this review

Dear M G, Thank you for your great review on the property and providing feedback on your stay; particularly on the great kitchen facilities and helpful staff. We hope to welcome you back and hear more about your next visit to the property! Kind Regards Kayla Smyth Property Manager More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 26, 2013

Quest Studio apartment was a perfect home from home when visiting Melbourne to see King Kong at the Regent Theatre. Very comfortable and quiet location handy to shops for meals etc - literally across the street from The Regent Theatre - Perfect!

Was this review helpful? Yes
Kayla S, Manager at Adara Collins, responded to this review

Hi Jimanishep, Thank you for providing feedback on your recent stay it is fantastic to hear you had such an enjoyable time and certainly hope this means we can welcome you back during your next visit to Melbourne. I would particularly like to thank you for the feedback on our quiet and comfortable our apartments are as we strive to... More

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Additional Information about Adara Collins

Also Known As:
Quest Collins Street Central Hotel
Quest Collins Street Central Hotel Melbourne
Address: 182 Collins Street, Melbourne, Victoria 3000, Australia (Formerly Quest Collins Street Central)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant
Hotel Style:
Ranked #41 of 101 Specialty lodging in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Adara Collins 4*
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