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Novotel Melbourne on Collins

#36 of 173 Hotels in Melbourne
Certificate of Excellence
4.5 of 5
Hotel website
270 Collins Street, Melbourne, Victoria 3000, Australia
Novotel Melbourne on Collins
Best prices for: 1 room 1 guest
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Ranked #36 of 173 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
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3,359 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
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Top Contributor
78 reviews 78 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is in a perfect location, but renovations on the shopping complex are currently going on. Even if you are the highest floor (14) the noise will still wake you. If you are planning on getting up at 7 the noise will not effect you. If you want a slerp in, do not stay here. The noise started around... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to provide feedback. Presently we have challenging times with the below shopping complex transformation from AOC to St. Collins Lane however my team and I are working even harder to ensure our guestts have an enjoyable time with minimal disruption . City Council has approved daily works from 7.00am Monday including Saturday's but from what... More 

Traralgon, Australia
Top Contributor
61 reviews 61 reviews
33 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Pretty much close yo everything. Rooms are smallish, but efficient with a recent renovation. Unfortunately there is a construction zone next to the hotel (the former Australia in Collins has been gutted)' and there is significant noise and vibration between the hours of 7am and 7pm. The bed was okay and the breakfast had a reasonable choice.

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for providing a review. With the new shopping complex St. Collins Lane opening early 2016 our central location will have the added wow factor. It is great that you enjoyed all our positive attributes we happily offer. We would love to welcome you back so you can compare how our surrounds have changed. Thank you again. Sincerely, Antony... More 

Hervey Bay, Australia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Cant understand people on here....all they want t do is complain. Gees get a life peeps. Check in, and what you have to do and enjoy all there is to do in the area. This is a city hotel so you are not here to lie in the sun, you re here to do business or enjoy all the culture... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for being supportive and positive with your comment it is greatly appreciated by myself and the team. You are highlighting everything we do well and that is great about us. Once the new Shopping complex St. Collins Lane reopens early 2016 our location will have an added wow factor but our consistently exceptional Novotel hospitality will remain. We'd... More 

Atherton, Australia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Service not up to par for 5 star! Better Hotels in the area! Crowne Casino has great restaurants and entertainment and choice of hotels and easy walk across the bridge. Casino is also close to Skywalk.

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

We do pride ourselves on exceptional professional and friendly service and it is dissapointing that you feel we did not succeed. I do appreciate your review and if in the future we can assist please contact my friendly team. Sincerely, Antony Platford General Manager More 

Buderim, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed on a Sunday night, wife and daughter. Big room, comfy beds, great facilities and location. Good price with breakfast. Some renovations occurring at the time, some hammering but didn't really notice.

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank.you, we are delighted that you enjoyed your night with us. We'd love to see you again and thank you for having provided this positive review. Sincerely, Antony Platford General Manager More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Overall stay was okay, construction site next door is noisy from 7-7 with occasional use of heavy equipment first thing in the morning (shakes the building) Tv channels are very patchy. Buffet breakfast was nice and staff are friendly

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to provide a review. It is great that you enjoyed our extensive buffet breakfast and I appreciate you complementing my team on their friendly and attentive service. The transorformation from Australia on Collns to St. Colllins Lane shopping complex has reached the half way mark and we are excited to see what the future will... More 

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Great room - clean, modern, decent size. Only downside - quite a maze to find your room on the floor, meaning slight delays when requesting anything from house keeping. Staff were helpful and friendly when we had to have a late check out. Would definitely recommend this hotel.

Was this review helpful? Yes 2
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recommendation and your positive comment in general. Both are greatly appreciated as is your review. We would love to welcome you back as well. Sincerely, Antony Platford General Manager More 

Hamilton, New Zealand
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

So this hotel was just a bit average. Food was average, dined a couple of times in the restaurant, had the pork it was dry and good thing the chicken had some type of sauce. Also had french toast, with nothing on it, found my own honey. We were offered bread service with dinner which was nice. I wouldn't recommend... More 

Was this review helpful? Yes 2
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to provide a review. Please accept my apology about the dissapointing expirience you had when it came to the allover shortcomings in service whilst with us. I will reiterate to my usually attentive team the importance of everlasting impressions to all guests. I hope you will give us the opportunity in the future to showcase... More 

Tallebudgera, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My husband & I stayed at the Novotel, Collins Street for 6 nights just after Easter. Food ordered from the downstairs restaurant, bar and room service was ABSOLUTELY beautiful but the menu a bit limited (exception-buffet breakfast-great variety, fantastic). Room was clean and well maintained, linen was provided fresh everyday if requested. Bathroom clean and refreshed every day. BUT.........the king... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you very much for your constructive and candid feedback, it is most valuable to myself and the team at Novotel Melbourne on Collins. I was thrilled to hear their were so many positives to your stay and I will be delighted to share this with the team who work very hard to exceed our guests expectations each day. I... More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(25)
  • Friendly and helpful(19)
  • Very good(18)
  • Valet parking(7)
  • Shopping mall(6)
  • Would highly recommend(5)
  • Rooms are clean(5)
  • High standard(4)
  • Would definitely stay(3)
  • Short walk(3)
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