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Novotel Melbourne on Collins

#36 of 171 Hotels in Melbourne
Certificate of Excellence
4.5 of 5
Hotel website
270 Collins Street, Melbourne, Victoria 3000, Australia
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Novotel Melbourne on Collins
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Ranked #36 of 171 Hotels in Melbourne
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Denise O Canberra, Australia
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3,384 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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  • Danish first
  • English first
  • French first
  • German first
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  • Italian first
  • Japanese first
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Canberra, Australia
Top Contributor
51 reviews 51 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was on a business trip and was booked here with some colleagues. It is in a great location with trams at the door and close to everything. The hotel has been refurbished and is very comfortable. The hotel staff were excellent, very friendly and helpful. The new menu was very good although both nights were a bit slow to... More 

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Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Staying in Melbourne for 3 nights I decided to stay at the Novotel on Collins. Great location in easy walking distance to Bourke St Mall, Chinatown and Southbank it is great. Nice rooms, tasteful decor. I didn't even mind the construction next door. I did find the temperature in the room to be a problem to the point I couldn't... More 

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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Central location in Melbourne, short walk to Flinders St station or a dew blocks away from the main shopping mall. Well maintained rooms. My primary place for staying in Melbourne for business travel. Also close to places to eat,

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

We love to look after our regular’s and are lucky to count you amongst them. Your positive feedback and continued loyalty is greatly appreciated by us all. We look forward to see you next time work brings you back to us and we can take care of you. Sincerely, Antony Platford General Manager More 

Adelaide, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just had a nice short break for 3 nights, Thursday to Sunday and this Hotel was again a real pleasure to stay at albeit there is construction works adjacent, didn't bother us. Check-in was a breeze, room ready, nice and clean. As with previous stays all the staff were friendly and helpful. As special mention to Franzie who chatted... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for always choosing to stay with us and to provide a positive review. My team and I love that you keep coming back for your return visit and to see what has changed. I am thrilled that my team is still as friendly as ever and this consistent professional service has you return. Enjoy your holiday to Germany.... More 

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is well located and within easy walk to most shops. If you want to go to any of the tourist attractions you will need to catch a bus, tram or taxi to most. The staff were very helpful and provided good service. The room was a little on the small side (we had a double room with 2... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your candid feedback. It is helpful for any business to know what our guests like and what we need to change to provide more personalised service. Your.feedback and suggestions are positive and will be taken seriously as we continously adapt to guests needs and aim to offer the best to all. Thank you. Sincerely, Antony Platford General... More 

Top Contributor
115 reviews 115 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

Not amazing, but delivers what it promises. Easy check in, flexible bedding (happy to change to a twin room arrangement on short notice) and a taxi rank just outside which was very useful for an early flight. The room price was somewhat expensive for the experience.

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recent patronage and time to offer valuable feedback. Good to read we delivered what we promised but it is more valuable to know where we need to improve. We work hard to offer all our guest the best experience and given the opportunity on a future visit we hope to totally impress. Sincerely, Antony Platford General... More 

Katandra West
Top Contributor
85 reviews 85 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed on 10th May to see Dirty Dancing. We booked a queen room but we were pleasantly upgraded to a king room 1410 as a reward for our loyalty plus two free drink vouchers. (Thanks so much). I did the checkin at home before we left so we had a nice quick checkin. Came back from the show in the... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for providing a review after your recent visit. I am delighted to read we recognised your loyalty and had been able to surprise you with an upgrade. My team and I love looking after after our loyal guests and are thrilled that you both had such a great night. We' d love to see you again as there... More 

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great friendly staff that were very helpful... Room was lovely but it was a shame they were renovating at the time was hotel pool and some facility's were closed but all around would recommend them as the staff were so wonderful

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you, It is the people in a place that add the special factor and I am proud of my team for doing this and for always showing true, genuine hospitalty to each person they meet. Your recommendation because of my teams exeptional attitude is great compliment and I will share this with them. We would love to see you... More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(25)
  • Friendly and helpful(19)
  • Very good(18)
  • Valet parking(7)
  • Shopping mall(6)
  • Rooms are clean(5)
  • Would highly recommend(5)
  • High standard(4)
  • Would definitely stay(3)
  • Free internet(3)
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