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Novotel Melbourne on Collins

#35 of 172 Hotels in Melbourne
Certificate of Excellence
4.5 of 5
Hotel website
270 Collins Street, Melbourne, Victoria 3000, Australia
Novotel Melbourne on Collins
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Ranked #35 of 172 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
TskCak Tallebudgera, Australia
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3,347 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tallebudgera, Australia
1 review
3 of 5 stars Reviewed yesterday NEW

My husband & I stayed at the Novotel, Collins Street for 6 nights just after Easter. Food ordered from the downstairs restaurant, bar and room service was ABSOLUTELY beautiful but the menu a bit limited (exception-buffet breakfast-great variety, fantastic). Room was clean and well maintained, linen was provided fresh everyday if requested. Bathroom clean and refreshed every day. BUT.........the king... More 

Was this review helpful? Yes
Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Room was great, clean and as you would hope for. The staff however are beyond words!! Everyone of them that we dealt with was fantastic. Each went above and beyond. We want to go back just to support them. The concierge and on shift manager were exceptional. Just wish I could remember their names so I could recognise them here... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Good hotel however let down by the little things. Receptionist buttons missing. Requested fresh milk 3 times, beds not split, bed side lamp not plugged in. Bathrooms need updating. Light meals in the bar were great, good place to meet colleagues. Concierge very good.

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your feedback which helps us to improve our services. Please accept my apology as we lfell short this time. I will reiterate to my team to pay attention to all the small details you mentioned and take your comment to heart. We are always striving to be better and offer all our guests the best. We hope... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Conveniently located next to Dehraves St and Hardware Lane where you will find a great selection of cafés and restaurants. Also.. shopping is just around the corner with the Bourke street mall within touching distance. Reception staff and Concierge very helpful and friendly always acknowledging your presence, professionally.However I suggest staying clear of the pool and fitness center etc. Plus... More 

Was this review helpful? Yes 2
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for being postitive in what we do well and for bringing to our attention what we can change. I appreciate you highlighting my teams professionl attitude to customer service and will pass your encouragment on to them. It is helpful to know what we need to improve and your comments in what we can add to our extensive... More 

Perth, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Nice rooms with nice decor easily accessible shower for those with mobility problems. Right in the heart of Melbourne tram stop outside taking you to most areas hotel close to major tourist areas, including for people who cannot walk too far. Convenience stores and cheap eating cafés nearby. Did not use the pool. Construction at nearby shopping centre had not... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for still remembering us so fondly and posting a review. The transformation of the once known Australia on Collins shopping complex to St. Collins Lane is expected to be completed late 2015. The new Arcade will combine the history of the old with the new and add an extra wow factor to our central location. I hope you... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed in this hotel on 22nd for 1 night worst stay ever, of course they have mention construction is going on and 30% off, i of course book it as I am loyal Novotel Accor Gold member and thought of staying in Novotel in MEL rather than interest on their offer. Noise of the construction is unbearable even if... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to provide a review. As you are aware we are not keeping the below shopping complex redevelopment a secret but I am saddened as you feel dissapointed with your recent expirience. The project is independent and we are not aware of any daily work schedule and therefore we can not give prior notice to our... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed here for 2 nights for work. Was meant to stay 3 but cancelled the last night due the building construction going on next door. Would have been great JD I been told there was construction next door. Negatives: the room is average at best. I was relegated to the furthest room right next door to the construction. Attention to... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Please accept my apology about the expirience you had whilst with us. We wish for every guest to have an enjoyable stay and we do work hard to minimise the effect on our guests with what is happening below us with the shopping complex redevelopment Sadly we can not forewarn on a daily basis what is going on with the... More 

Brighton, England
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice centrally located hotel with valet parking on a busy street. Rooms are comfortable, there's free WiFi (if you ask nicely, or negotiate it with your room rate)...currently the shopping centre next door is undergoing a major refurbishment so there's a lot of building work going on during the day. If you're out and about that's fine, but if you're... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for positive review and for your loyalty. My team and I are happy to know we “ ticked all the boxes”. We do hope to see again on your next travels to down under, for all the important details and great coffee. Be safe in the world. Sincerely, Antony Platford General Manager More 

Brisbane
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Have stayed in this hotel twice now and both visits have been very comfortable. They are struggling with the noise from the building site next door but we couldn't hear it in our room. The work stops at around 7pm but I only noticed it in the lobby. The staff did all they could to make our stay very pleasant.

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you again for positive review and for your loyalty. My team and I are delighted to know that you keep returning and we hope to see you again soon. We shall give our usual friendly smile and “ nice to have you back “ . Sincerely, Antony Platford General Manager More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(26)
  • Friendly and helpful(21)
  • Very good(20)
  • Shopping mall(7)
  • Valet parking(7)
  • Would definitely stay(5)
  • Would highly recommend(5)
  • Rooms are clean(5)
  • High standard(4)
  • Short walk(3)
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