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All 171 Melbourne hotels

Novotel Melbourne on Collins

4.5 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia
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Ranked #34 of 171 Hotels in Melbourne
Certificate of Excellence 2014
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3,253 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Top Contributor
63 reviews 63 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars NEW

I've stayed here before a few times but unfortunately Novotel Melbourne on Collins has gone downhill quicker than a runaway tram. The most pressing problem is the loud construction that starts just around breakfast time ( would be very frustrating if you wanted a sleep in!). This reverberates all through the Breakfast area meaning your Bacon and Eggs comes with... More 

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Smyrna
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel has been recently renovated, but many rooms overlook an ongoing reconstruction zone that produces quite a bit of noise during the day. Short walking distance to many tourist sites and downtown shopping. Excellent breakfast buffet. Join the loyalty scheme to enjoy free Wi-Fi. Globus Tour selection.

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Perhaps I have higher expectations of Novotel but I've had much better. Aside from it being in a construction zone which isn't the fault of the hotel the rooms are quite hit and miss. There are no silver locks or deadlocks on the door. I recently had a situation where the concierge came into my room accidentally. If I had... More 

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 2 days ago NEW

Stayed recently, room looked like it had been fairly recently renovated, fine for me as i was on business. Good location close to everything you need. MCG is about 10/15 min walk. Bar area ok, breakfast was very busy with school kids which proved a challenge just to get some basics! However the noise from the construction site can only... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

clean room. good showers and comfortable bed. room service too expensive. no balcony so if your a smoker quite annoying to go outside downs stairs 4 floors but Some one thought it was a good idea to smoke in their room. we could smell it next thing had to evacuate as the smoke detectors were set off. overall not too... More 

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Coffs Harbour, Australia
Top Contributor
70 reviews 70 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is well located, the rooms well appointed, the staff sensational. Could not fault a staff member the entire stay. Construction noise is unbearable with the jackhammers, really felt for the staff who obviously were having a hard time with both complaints and the actual noise. More needs to be done to alert and compensate guests on the bad... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to provide feedback. I am delighted to know that your all over time with us was enjoyable. We are facing daily challenges as the shopping complex redevolpment is underway and I am very sorry if you had been inconvenienced. As you could tell we will always ensure that our guests get the best service we... More 

Te Awamutu, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

You can't complain about the location of this hotel in the very centre of the city. Great to be able to walk to everywhere in the city from here. But it sits on top of a shopping centre that is being 'renovated', constant noise of jack hammers and machinery from 7am until very late in the afternoon every day. No... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Please allow me to apologise to you personally that your expirience with us can not be remembered positively. My Assistant Manager Paul has been in contact with you and I do hope we will have the opportunity to redeem ourselves in the future. Sincerely, Antony Platford General Manager More 

Sunshine Coast, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were extremely impressed with the outstanding service we received from all the staff at this hotel. From the first contact as we stepped out of the cab till they stowed our luggage in the cab to leave, the service was exceptional. We couldn't have chosen a better hotel or a better location everything was perfect, the location being in... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for highlighting my teams exceptional attitude to guest service. My team will be thrilled with your postive comment. We would love to welcome you back to impress all over. Sincerely, Antony Platford General Manager More 

Sydney, Australia
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We loved our stay here and will return. The breakfast was fantastic, lot's of options and very tasty. The staff went out of their way to assist, we have a 2yr old. She was given a lovely drawing pack to keep her happy. The rooms were stylish and very comfortable. No noise and easy to sleep. The valet parking was... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review. It is wonderful to read that you and the family loved your time with us. I will share your postive comment with my team and thank you on their behalf for the praise. We hope to give you a warm welcome back if you visit again. Sincerely, Antony Platford General Manager More 

Albury, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

While the rooms were nice and clean and service was ok not as I asked for much no one warned me of the construction on the shopping centre and after having a late night I was woken by jackhammering outside my room starting at 7am. The rooms are not cheap and other than a small letter in the room apologizing... More 

Was this review helpful? Yes 2
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recent patronage and your honest account. Please accept my heartfelt apology about the disruption from the adjoining shopping complex redevelopment. I fully understand that you are not wishing to visit again whilst the work is in progress. However if you are willing to give us the opportunity in the future please contact me personally. I would... More 

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Hotel Summarization (Beta)

What travelers say

  • Buffet breakfast(34)
  • Very good(30)
  • Friendly and helpful(27)
  • Valet parking(13)
  • Shopping mall(10)
  • Rooms are clean(8)
  • Would definitely stay(6)
  • Short walk(6)
  • Great Hotel(5)
  • Would highly recommend(5)

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#25 Family Hotel in Melbourne
#27 Romantic Hotel in Melbourne
#29 Business Hotel in Melbourne
#33 Luxury Hotel in Melbourne

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