Our family of Mum and Dad, Miss 14 and Mr 9 stayed here for 5 days on the 13th floor in a family suite. The suite consisted of a standard hotel room with queen bed and a room off this with 2 single beds. We booked some time in advance and paid the same price as what we'd normally pay... more

This is a mediocre hotel portraying itself as upscale. From the moment we showed up it was clear this wasn't up to expectations. We had been traveling in Australia for over a week and the Receptionist was the first, and consistently rude person we'd dealt with. No, they didn't have a room the following night and "you'll have a very... more

My boyfriend surprised me by booking a room at Novotel Melbourne on Collins. He booked the romantic package but unfortunately the staff did not know what it contained. We had to asks for everytime that they described on their website. The staff was also not very clear in communicating. Location is in the heart of expensive town. If you want... more

I stayed here with my partner for a few nights - and loved it!! I thought the staff were really friendly and the location of the hotel was excellent. I thought the view of the inside of the shops was unique and interesting! Had an awesome stay, the room was spacious and clean, and the bathroom and bedding were clean... more

We took the 1 night "romantic escape" package which included champagne, chocolates and bath products which were delivered within minutes of our arrival. On checkin (which was very fast and efficient) we were told we had been upgraded to a "King room". We were very happy to hear this but found that rather than a king size bed, it was... more

I prebooked this hotel in October 08, it seemed to have everything - city centre location, good sized rooms and spa/pool facilities (always nice after a day sightseeing or in the shops). We arrived from Bangkok early morning, in the middle of a torrential thunderstorm, but this was no problem our room was ready, lovely big room with a very... more

Fab place to stay. We arrived looking a bit ragged at 11pm after 30 hours of travelling with two small children , but the staff were great and didn't bat an eyelid. The room was spotless and the beds were SO comfortable. Our windows looked down on Collins Street, but we couldn't hear a thing. Free wi-fi is available at... more

Stayed here after a work function, the rooms were clean, but small. The bed was comfortable and plenty of space for you clothes in the huge double wardrobe. Small mini-bar, great shower. The breakfast buffet is delicious, you have to have it if you stay here. Great shopping as you are dead centre in the city. more

We stayed at the Novotel for 2 nights on our way home from New Zealand. Fortunately, our stay was over a weekend so we were not disturbed by the building noise. We were slightly disappointed that the pool was being renovated, but it didn't spoil our time in Melbourne. The room was comfortable and overlooked the shopping mall. Breakfast was... more