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All 171 Melbourne hotels

Novotel Melbourne on Collins

4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia
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Ranked #34 of 171 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Jenny B Melbourne, Australia
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3,207 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Adelaide, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We arrived a couple of days before the Australian Open tennis started and although the hotel was close to capacity it didn't seemed overcrowded or rushed. We stayed in room 723 which is a bigger executive room with comfy beds, a nicely updated bathroom and plenty of room for all 4 of us Although there is construction next door, the... More 

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Senior Contributor
30 reviews 30 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The great thing about the Novotel is that it is predictably good and Novotel on Collins continues this. Great location if you are in Melbourne for work or pleasure. Good sized rooms, recently renovated. Only suggestion is to upgrade iPhone connection to 5 and 6 and to add USB charging ports in the room. My work mobile ran flat and... More 

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Auckland Central, New Zealand
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Right in the centre of the city, close to shopping and everything you need. Staff here were super friendly and helpful in giving advise on the best places to shop and eat. Rooms were clean, quiet and comfortable. Will see you again next time i am in Melbourne

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

It is wonderful to receive favourable feedback and my team and I thank you for this. Until next time you cross the sea, we will be here to welcome you. Sincerely, General Manager More 

Sydney, Australia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good breakfast buffet. Good staff. Nice room. Bit dark as it overlooks the inner courtyard, but everything else was fine. Will stay again. Stayed with wife, mom-in-law and 14 month old son. We were there on the weekend and it was busy but the breakfast service was good. Valet parking was also good. They put water bottles into the car... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for complemeting us, on my team, the services we provide and the little surprise touches we add. We are really thrilled that we succeeded and that you will return. Thank you for taking time to write a review. Sincerely, Antony Platford General Manager More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Have had the pleasure of staying in this magnificent hotel several times. The central location in the CBD makes it great for a romantic getaway or a mega shopping trip. Modern and stylish decor makes you feel funky in the rooms and the bathroom, bedroom and lounge are great. Always on my list for a value it money night in... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your repeat visit and positive review. It is wonderful to know that you keep on coming back to us. We hope to see you soon. Sincerely , Antony Platford General Manager More 

Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We have stayed at the Novotel on Collins before and are familiar with the brand. The staff are always very professional, so no complaints at all there. We book a larger room on the top floor overlooking the atrium. Our adult daughter had the fold out couch as a bed and the mattress was very thin and she had springs... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for complimenting my team on their always outstanding service and for being constructive with your feedback. I am extremly sorry that your vist was dissapointing and accept my sincerest apology. I hope you spoke with my team and allowed us the opportunity to ensure we could help you and the family whilst with us. If not, for any... More 

Napier, New Zealand
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Second time we have stayed here. Gave ourselves a wee treat this time and got an executive Queen room. BIIIGG lounge and lovely room. The weird thing here is the internal view into the Australia Mall (under reconstruction right into what???) so the rooms can be a little dark and could maybe do with a little more light over the... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

How wonderful to read that my team has made such an unforgettable impression on you, thank you for sharing this with your TripAdvisor friends. We do pride ourselves on our genuine hospitality and I am proud that my team listens to guests and acts to add an element of surprise. The adjoining shopping complex is undergoing an exciting redevelopment with... More 

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Hotel Summarization (Beta)

What travelers say

  • Buffet breakfast(35)
  • Very good(34)
  • Friendly and helpful(29)
  • Valet parking(15)
  • Shopping mall(13)
  • Rooms are clean(9)
  • Would definitely stay(6)
  • Would highly recommend(6)
  • Short walk(6)
  • Great Hotel(5)

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#25 Family Hotel in Melbourne
#27 Business Hotel in Melbourne
#28 Romantic Hotel in Melbourne
#33 Luxury Hotel in Melbourne

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