The Managers at the Novotel on Collins are certainly doing something right. The commitment to customer service goes through staff of this hotel at every level. The Novotel isn't the flashiest hotel Melbourne but you will go a long way (and pay a lot more) before you encounter better customer service. With a position that is unbeatable ad prices that... More

Firstly it's cheaper to upgrade to a premium room than pay for the Wi-Fi. Rooms are spacious and clean. Breakfast on weekends is a touch chaotic, but the central location makes this place ideal for tourists. More

Sat night, friendly staff, efficient check in check out, valet parking no problems, quiet room overlooking shopping mall which was fine by me as no street noise, having been in some very noisy hotels was great to have quiet room. One small fault had to switch off air con as vent blades directing air rattled during night. Breakfast buffet was... More

This Novotel needs some work done on it. When I stayed here we were assigned a room with an internal view of a shopping mall; which believe you me as seen better days, much like the rooms! I believe 75% of the rooms have this internal view with a minority looking over Collins St. The room itself was large and... More