We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Melbourne on Collins

#39 of 158 Hotels in Melbourne
Certificate of Excellence
270 Collins Street, Melbourne, Victoria 3000, Australia
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Novotel Melbourne on Collins
Professional photos View all
Browse nearby
Novotel Melbourne on Collins
Add Photo Write a Review

3,497 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,429
    1,534
    390
    89
    55
See reviews for
913
1,335
267
586
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3497)
  • Mar-May only
    (944)
  • Jun-Aug only
    (866)
  • Sep-Nov only
    (771)
  • Dec-Feb only
    (916)
All months
Wellington, New Zealand
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Can't beat the location, you are in the heart of the shopping and restaurants, and it is so easy to walk every where from the hotel. There were renovations going on below the hotel, which were consented to work over the weekend so there was noise during the day which was unfortunate. The room was okay, but the bathroom was... More 

Was this review helpful? Yes
Wellington, New Zealand
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice friendly staff who were very welcoming. My room (1231) was well appointed and in a quiet part of the hotel. I had read the other reviews regarding noise from the ongoing construction but can honestly say I didn't experience any problems in that regard. A little room maintenance may be required soon as there were large scratches in the... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

We love getting your positive feedback and appreciate that you took the time to post this via Trip Advisor, thank you. Hopefully we can see you soon and look after you again. Sincerely, Karen Taylor General Manager More 

Level Contributor
8 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Hotel is perfectly situated within walking distance of all the things we needed during our stay. The staff were very friendly & helpful. The bed was a little uncomfortable, placing a quilt under our sheet didn't quite have the pillow top effect that I think they were going for. It's unfortunate for the hotel about the renovations making it quite... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

It is pleasing to know that you enjoyed most aspect of your stay., espcially my teams commitment to service. Disappointing that we did not succeed to offer comfort with our bed-toppers and for this I am sorry. Please be assured we will not give up until we can offer all our guests the best experience. We hope to be able... More 

Darwin, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great location in the heart of Melbourne; ideal for business or a shopping visit. While the current works created some noise, it was difficult to hear on the 14 th floor and I was not disturbed. Very good value for such a great location.

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your encouraging feedback it is very much appreciated by us all. We are thrilled you loved your time witth us and hope to see you in the future. Sincerely, Antony Platford General Manager More 

Tampa, Florida
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Great location in Melbourne. However, the first six floors of retail space are under construction. At 7:00 AM work begins. We made the mistake of having our first morning's breakfast in the restaurant. It was quiet when we sat down. Employees were wearing hearing protection. The jack hammer began. It was very noisy. I had problems with one arrogant front... More 

Was this review helpful? Yes 2
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your feedback after your recent stay. Please accept my apologies for the early morning noise from the renovation of the shopping centre. I have raised your concern directly with the Building Manager and Owner expressing our extreme disappointment. Regardless of the above what is more concerning to me is how we handled your feedback at the time,... More 

Sydney, Australia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Good hotel in a great location but the current works on the shopping centre beside still causes some disruption albeit a lot less than a year ago where I had a room that literally shook from the jackhammers at the construction site. Was nice hotel remembered me and gave me an upgrade and service was still as always good

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

We are delighted you chose to visit us again and best is we impressed with our friendly service as you remembered. The shopping complex transformation is in the final stages of heavy demolition work but you will have noticed how much progress has been made with what once was Australia on Collins. Early 2016 St. Collins Lane will emerge as... More 

Churchill, Australia
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

A bit expensive due to the special football game between Real Madrid and Manchester something. Also a concert and an AFL game. Wasn't going to any of them so was disappointed at the doubling of the rates. But you have to go with the flow.

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for being honest with your review. Demand and special events sets the price as you know. I do hope you enjoyed the special soccer game and the excitement it brought to Melbourne. Sincerely, Antony Platford General Manager More 

Castlemaine, Australia
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We had 2 x double beds which was luxury for 2 girls in town to shop and catch live shows. The only thing I disliked about our room was the shower over the bath. Staff were excellent, room service was very quick and reasonably priced. Yes they are still renovating and noise could be heard in the mornings but not... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for sharing with all your friends via TripAdvisor in how you enjoyed your time in Melbourne and with us. My team works extremely hard to ensure each guest has a positive experience despite what is going on below with the shopping complex transformation. Thank you for letting us know we succeeded. We are excited as the new St.... More 

Sao Paulo, SP
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel, with very charming bar. The rooms are big and very comfortable, excellent breakfast. The location is wonderful, with excellent stores very close, excellent restaurants near. Staff very polite.

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for the complimentary review. My team and I are thrilled we helped you make the most of your time in Melbourne, Always find find joy in wherever you go and be safe while travelling. Sincerely, Antony Platford General Manager More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(25)
  • Friendly and helpful(19)
  • Very good(18)
  • Valet parking(7)
  • Shopping mall(6)
  • Rooms are clean(5)
  • Would highly recommend(5)
  • High standard(4)
  • Would definitely stay(3)
  • Free internet(3)
Questions? Get answers from hotel staff and past guests. Ask a question

479 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (258)
Viewed
View from room (18)
Viewed
Dining (19)
Viewed
Room/suite (99)
Viewed
Bathroom (24)
Viewed
Hotel & grounds (25)
Viewed
Pool/beach area (4)
Viewed
Other (69)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (190)
Viewed
Amenities (10)
Viewed
Double Room (32)
Viewed
Executive Suite (31)
Viewed
King Premier Room (29)
Viewed
Pool (12)
Viewed
Restaurants and Bars (22)
Viewed
Standard Room (33)
Viewed
The Hotel (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (9)
Viewed
Dining (8)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (1)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Melbourne hotels
0.3 mi away
Citadines on Bourke Melbourne
0.2 mi away
The Swanston Hotel, Grand Mercure
0.5 mi away
Oaks On William
Oaks On William
#21 of 158 in Melbourne
4.5 of 5 stars 763 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
DoubleTree by Hilton Melbourne - Flinders Street
0.6 mi away
Radisson on Flagstaff Gardens
0.3 mi away
Stamford Plaza Melbourne
Stamford Plaza Melbourne
#40 of 158 in Melbourne
4.0 of 5 stars 1,667 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay