We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 171 Melbourne hotels

Novotel Melbourne on Collins

4.5 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia
Hotel website
Hotel amenities
Novotel Melbourne on Collins
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Novotel Melbourne on Collins to your Saves list
Ranked #34 of 171 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Kokoshig Sydney, Australia
Write a Review

3,256 reviews from our community

Traveler rating
    1,341
    1,441
    348
    79
    47
See reviews for
862
1,262
255
516
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3256)
  • Mar-May only
    (803)
  • Jun-Aug only
    (767)
  • Sep-Nov only
    (771)
  • Dec-Feb only
    (915)
All months
Sydney
Contributor
18 reviews 18 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars NEW

I booked the Novotel on Collins after I saw it on a list of the most quiet hotels in Melbourne. The list maker couldn't have been more wrong. Upon exiting the lift at my floor, I could hear something that resembled a jet engine. It was the air conditioning outlet in the hall. If the "roar" wasn't loud enough, it... More 

Was this review helpful? Yes
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Really enjoyed the overnight stay at the Novotel. Location of the hotel was good so central everything in the CBD. It was great they upgraded us to an executive suite. Awesome customer service to the staff who made us feel so welcome and breakfast was very nice. I would definitely stay here next time I visit Melbourne.

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your complimentry review. Be assured I will pass on your comment to my team. We'd love to see you again and be of help. Sincerley, Antony Platford General Manager More 

Auckland, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Having not stayed here for awhile, it was disappointing to experience how the service and the standards have dropped. On arrival there was no offer of help from the porter on duty with my bags ... a large one plus a smaller one. On arrival at the front desk to check in, there was no longer a warm welcome and... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for taking the time to write a review. Allow me to apologiise as we certainly did not deliver what we promise. I will reiterate the importance of guest service and interaction to each team member and I hope if you ever visit again you will notice the changes. If I can personally ensure you a warm welcome back... More 

Sydney, Australia
Top Contributor
63 reviews 63 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I've stayed here before a few times but unfortunately Novotel Melbourne on Collins has gone downhill quicker than a runaway tram. The most pressing problem is the loud construction that starts just around breakfast time ( would be very frustrating if you wanted a sleep in!). This reverberates all through the Breakfast area meaning your Bacon and Eggs comes with... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Please allow me to apologise that the AOC redevolpment prevented you from enjoying your stay. Renovations taking place at the complex will continue to pose some major challenges at the hotel throughout the next couple of month. The council has approved the building license from 7.00 am to 7.00pm Monday to Friday and 7 am to 3 pm on Saturday.... More 

Smyrna
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel has been recently renovated, but many rooms overlook an ongoing reconstruction zone that produces quite a bit of noise during the day. Short walking distance to many tourist sites and downtown shopping. Excellent breakfast buffet. Join the loyalty scheme to enjoy free Wi-Fi. Globus Tour selection.

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to post a review. Our location is central when travelling through Australia as there is so much to see and never enough time. I wish you a safe trip and happy memories. Sincerely, Antony Platford General Manager More 

Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Perhaps I have higher expectations of Novotel but I've had much better. Aside from it being in a construction zone which isn't the fault of the hotel the rooms are quite hit and miss. There are no silver locks or deadlocks on the door. I recently had a situation where the concierge came into my room accidentally. If I had... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to provide a review. I am extremly sorry that we did not live up to your expectations and I will follow up the concerns you raised. Please accept my apology as you feel let down. You mentioned you are not planning a future vist but I would like to advise that we have seperate shampoo/conditioner... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed recently, room looked like it had been fairly recently renovated, fine for me as i was on business. Good location close to everything you need. MCG is about 10/15 min walk. Bar area ok, breakfast was very busy with school kids which proved a challenge just to get some basics! However the noise from the construction site can only... More 

Was this review helpful? Yes 2
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review. You are correct we are presently facing challenges with the shopping complex redevelopment that is below the Hotel. I am very sorry that the noise was extremly disruptive and we could not offer a sleep in. We foresee a next month where the major heavy work needs to be completed and council approval has starting... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

clean room. good showers and comfortable bed. room service too expensive. no balcony so if your a smoker quite annoying to go outside downs stairs 4 floors but Some one thought it was a good idea to smoke in their room. we could smell it next thing had to evacuate as the smoke detectors were set off. overall not too... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your feedback. We are a non smoking Hotel and I am very sorry that you had been inconvinienced through someone else's thoughtless action. We would love to welcome you back so you can expirience all that other's love about us. Sincerely, Antony Platford General Manager More 

Coffs Harbour, Australia
Top Contributor
70 reviews 70 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is well located, the rooms well appointed, the staff sensational. Could not fault a staff member the entire stay. Construction noise is unbearable with the jackhammers, really felt for the staff who obviously were having a hard time with both complaints and the actual noise. More needs to be done to alert and compensate guests on the bad... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to provide feedback. I am delighted to know that your all over time with us was enjoyable. We are facing daily challenges as the shopping complex redevolpment is underway and I am very sorry if you had been inconvenienced. As you could tell we will always ensure that our guests get the best service we... More 

Te Awamutu, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

You can't complain about the location of this hotel in the very centre of the city. Great to be able to walk to everywhere in the city from here. But it sits on top of a shopping centre that is being 'renovated', constant noise of jack hammers and machinery from 7am until very late in the afternoon every day. No... More 

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Please allow me to apologise to you personally that your expirience with us can not be remembered positively. My Assistant Manager Paul has been in contact with you and I do hope we will have the opportunity to redeem ourselves in the future. Sincerely, Antony Platford General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Novotel Melbourne on Collins? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Buffet breakfast(34)
  • Very good(30)
  • Friendly and helpful(27)
  • Valet parking(13)
  • Shopping mall(10)
  • Rooms are clean(8)
  • Would definitely stay(6)
  • Short walk(6)
  • Great Hotel(5)
  • High standard(5)

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Cheap Tickets, HotelTravel.com, Agoda, TripOnline SA, Odigeo, EasyToBook and Tingo so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#25 Family Hotel in Melbourne
#27 Romantic Hotel in Melbourne
#30 Business Hotel in Melbourne
#33 Luxury Hotel in Melbourne

421 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (201)
Viewed
View from room (15)
Viewed
Bathroom (22)
Viewed
Room/suite (92)
Viewed
Hotel & grounds (22)
Viewed
Dining (8)
Viewed
Pool/beach area (1)
Viewed
Other (41)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (190)
Viewed
Amenities (10)
Viewed
Double Room (32)
Viewed
Executive Suite (31)
Viewed
King Premier Room (29)
Viewed
Pool (12)
Viewed
Restaurants and Bars (22)
Viewed
Standard Room (33)
Viewed
The Hotel (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Dining (8)
Viewed
Room/suite (8)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (4)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay