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All 170 Melbourne hotels

Novotel Melbourne on Collins

4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia
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Ranked #31 of 170 Hotels in Melbourne
Certificate of Excellence 2014
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3,043 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This hotel is located on Collins Street, so in an extremely central location. Very good if you plan to visit the city of Melbourne. On the ground floor there is the entrance and the bells boy, but to get to the reception you need to take a lift to the 6th floor. This is something I do not like. Rooms... More

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Brandon
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Lovely place to stay in Melbourne. Pity we were only there for one night. My only concern was the entrance to the hotel from Collins St. Very ordinary and uninviting. They made up for it once you were up the lift and inside .

Review collected in partnership with Accorhotels.com

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Auckland Region, New Zealand
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had a very pleasant 4 night stay 11th to 15th October. The staff are really what makes this place, they are all so friendly and courteous and always helpful. The room was great, very quiet and looked into the mall from the 14th floor, lovely room standard, good bathroom and comfortable bed. Bar snacks and drinks always good and reasonably... More

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel in heart of Melbourne on Collins st between Swanston & Elizabeth sts. You can drive right up to front door & have your vehicle valet parked. Right from arrival at street level desk to room you are greeted & welcomed by well dressed, well spoken polite, smiling, motivated & service oriented staff. Service excellent all round. Rooms very comfortable,... More

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Hobart, Tasmania, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I traveller to Melbourne often especially for Spring racing carnival. Stayed here for last 3 years for the Caulfield Guineas meeting. Our previous trip I was not happy with the fridge as it was not cold. I'm not a person to complain so accepted we just had a bad fridge. This time fridge I would estimate the fridge was worse.... More

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for taking the time to provide feedback. I do apologise that you were dissatisfied with your recent stay with us. I am sorry about the misunderstanding with the mailing out of your charger this was an error and it should have been at no cost to you. If you could please contact me directly so I can instigate... More

2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed for j.w convention at etihad stadium .had executive suite on 14th floor.Excellent bed , proper comfortable rollaway.Really quiet room,staff very kind and helpful.Very clean ,great warm pool for ridiculous cool days! Only let down was buffet as ( maybe due to high volume ),was not really a buffet breakfast .Although this was kindly removed from bill when mentioned. Definitely... More

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review and getting to know us. What a joyful week it has been and my team is also left with happy memories of some new friends. It is easy being kind and responsive as my team proved and we appreciated your constructive feedback when we had a more than usual anticipated busy day for breakfast. Thank... More

Adelaide, Australia
Top Contributor
99 reviews 99 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We choose this hotel because it was in walking distance to Flinders Street station as we were travelling on the train on the weekend to the V8 Supercar race at Sandown. The entrance to the hotel in Collins Street is quite small but you catch the lift up to the reception area. The shopping centre that surrounded the hotel has... More

Was this review helpful? Yes 1
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to provide important feedback and especially for complementing my team on their friendly and cheerful service. I am sorry that we lacked on the small details but I will address the standard of cleaning with my housekeeping team. The shopping complex is undergoing an exciting development and refurbishment with a planned completion date late 2015.... More

Napier, Hawke's Bay, New Zealand
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

A very nice hotel in a central location within Melbourne's CBD. The rooms are modern and well equipped. Great facilities, and a nice onsite restaurant. Perfect for business travel, or that shopping trip!

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recent visit and for your positive review. So pleased to know that you had an enjoyable stay. When you are travelling next we hope to see you again. Sincerely, Antony Platford General Manager More

Auckland, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago

The Novotel is a home away from home when I visit Melbourne. Had a bar meal this trip excellent Burger! Great location close to the Block Arcade and all the must go shopping destinations. All credit to the staff who are on their game.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you very much, your loyalty and your compliment means a lot to us. We always look forward to chat with you when you are in Melbourne. Sincerely, Antony Platford General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Buffet breakfast(39)
  • Friendly and helpful(37)
  • Very good(37)
  • Valet parking(15)
  • Shopping mall(13)
  • Rooms are clean(9)
  • Would highly recommend(8)
  • Great Hotel(7)
  • Executive suite(7)
  • King size bed(7)

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Expedia, Cheap Tickets, Hotels.com, HotelTravel.com, Otel, Despegar.com, ACCOR, EasyToBook, TripOnline SA, Odigeo and Tingo so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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