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Novotel Melbourne on Collins

#36 of 172 Hotels in Melbourne
Certificate of Excellence
Hotel website
270 Collins Street, Melbourne, Victoria 3000, Australia
Novotel Melbourne on Collins
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Ranked #36 of 172 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
creayr
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3,302 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Friendly staff. Very convenient location. An easy walk to the Arts Centre. Right in the heart of town.Great breakfast. An ideal place if you are either new to Melbourne or a business person wanting to be in town.

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Brisbane, Australia
1 review
3 of 5 stars Reviewed 2 days ago NEW

I arranged for 15 principals from New Zealand to stay at Novotel Collins a street. We were doing a study tour of schools in the area. Hitel was clean and rooms were lovely however. . . There was noise from construction in the building which started very early 6:30am!!! This was so bad in the restaurant that we could not... More 

Review collected in partnership with Accorhotels.com

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Sydney, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

For me a few key items can make or break my stay: shower must have good water pressure and a comfortable bed. This hotel has done so many things well and the quality shows but what let them down was cheap micro fibre flat uncomfortable pillows. I had four and still impossible to get it right which equalled a terrible... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you very much for your review which nearly got us a score of 10. It is wonderful that you are highlighting everything we do so well and then we miss out on a small but extremly important detail. I have followed up with my Housekeeping team and set the task to reorder and replace pillows. Hopefully when you visit... More 

Contributor
19 reviews 19 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked this hotel through Expedia and it was quite pricey. Upon arrival, the hotel is in the center of Melbourne's CBD and the location cannot be faulted. However, when we went to our room, we opened our window and saw the construction site. There was also a letter left on the table. However we were not notified of the... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you, I am happy to know that my team had been able to assist you and that you remember us in a positive light. It was very much appreciated that you gave us the opportunity to help you so could enjoy your holiday in Melbourne. Every touch point we have with other websites, travel agents, etc had been notified... More 

Sippy Downs, Australia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I really enjoyed staying at this hotel, unfortunately it was just one night but in future I'll make it my first choice whenever I'm in Melbourne. There was a great selection of restaurants and convenience stores surrounding the hotel, not to mention some very high end stores such as Luis Vuitton and Salvatore Ferragamo. The room itself was really well... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you very much for your great review. I was delighted to read that we made such a good impression on you and not just for our central location. We look forward to see you again. Sincerely, Antony Platford General Manager More 

Wonthaggi
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is an Accor Advantage plus property. It has been recently refurbished and our recent stay on the 16th March, 2015 was as per usual excellent. The rooms are spotless, the staff on the check in counter are excellent, food wonderful. Location is great right amidst the shopping area. Close access to trams, taxis and walking distance from most... More 

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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for the continued support and for always praising us. My team and I are thrilled that you keep returning each time you visit Melbourne. The next changes you can look forward too is the opening late 2015 of the new St.Collins Lane shopping complex below us that once was Australia on Collins as you remember. We hope to... More 

Brooloo, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Due to an issue with another accommodation provider we had to change to another hotel. It was Friday afternoon and the booking staff went out of their way to help us. There were building works happening next door, they explained clearly the times the builders would be working. Nothing was too much trouble. Very convenient location. The concierge staff were... More 

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recommendation and plans to visit us again. I am delighted that my team impressed and that all our efforts to be upfront with the adjoining shopping comlex redevelopment are being appreciated. As you noticed when you looked around we still have some challenging weeks ahead but by late 2015 St.Collins Lane will add the extra wow... More 

Greater Perth, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago NEW

Was down here for travel and excellent service. Thank you to all the staff who helped us throughout our stay. Clean rooms and centrally located to all CBD hot spots. If I come to Melbourne again I will stay here for sure

Was this review helpful? Yes
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for sharing your positive expirience it is appreciated by all of us. I will pass on your thanks to my team and know that your compliment will thrill them. We do hope you will travel again so we are able to give you a warm welcome back. Sincerely, Antony Platford General Manager More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(30)
  • Very good(26)
  • Friendly and helpful(23)
  • Valet parking(11)
  • Shopping mall(8)
  • Would definitely stay(6)
  • Rooms are clean(6)
  • Would highly recommend(5)
  • Great Hotel(5)
  • Short walk(5)
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