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Novotel Melbourne on Collins


Hotel class 4.0 of 5
270 Collins Street, Melbourne 3000, Australia
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Reviews you can trust

82% Recommend
4.0 of 5 stars 76 reviews
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By trip type
All (76)
[ Date ] [ Rating ]
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3 of 5 stars
madarame_baby   4 contributions
Australia
Nov 8, 2009 | Trip type: Family New

Stayed here for the winter school holiday trip. Can't ask for a better location than this hotel. The Lobby is nice and the restaurant has a good breakfast menu as well as good dinner menu. We stayed in one of the bigger room, it's very spacious however the decor is lacking. The carpet looks old and there's that old hotel... more

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4 of 5 stars
worldly_gems   3 contributions
Brisbane, Australia
Oct 16, 2009 | Trip type: Couples

My partner and i are frequent travellers to Melbourne and we usually stay at the Sofitel hotel which is superb (but not as central). This hotel's location however, just amazes me everytime i step outside to find the wide array of shops, cafes and walkways connecting to other malls behind. The rooms are of a four star quality with comfortable... more

Management response from
GM-Novotel-Melbourne, General Manager

Dear Worldly Gems, Thankyou for taking the time to post your feedback about our hotel. The location is definitely great, it would be difficult to find a better spot in Melbourne. As highlighted in your note, the hotel is currently undergoing some redevelopment work. Thankfully the impact on our guests has been minimal, but there have been some noisy moments....

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2 of 5 stars
EssexMichael   12 contributions
London, United Kingdom
Oct 8, 2009 | Trip type: Solo travel

This hotel is thankfully undergoing a refurbishment. It is in a good location, but dull dull dull. Walls are scratched and white or grey, and it looks dated. The bathroom especially. It is centrally lcoated though on Collins, and in the middle of a shopping centre (thats what my room looked over). Therefore its easy to get around. Rooms are... more

Management response from
GM-Novotel-Melbourne, General Manager

Dear Essex Michael, Thankyou for your feedback. We are disappointed to hear that you felt the room product was not maintained well. I have discussed this personally with our Chief Engineer and Executive Housekeeper and can assure you the feedback is noted. Whilst achieving 100% customer praise is our goal, we are always mindful that we can at times miss...

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5 of 5 stars
IluvHoian   1 contribution
Ballarat, Victoria
Sep 20, 2009 | Trip type: Family

After a LONG day at the Melbourne Show we checked into the Novotel on Collins. The staff at the concierge desk when we arrived were welcoming and efficient. Check in was a breeze and to our delight we were upgraded to a large family room which had a separate room for the children. Our eldest daugthter had a flight to... more

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5 of 5 stars
FussyNSW   13 contributions
NSW
Aug 24, 2009 | Trip type: Business, Solo travel

My first impression of the hotel was disappointing, then I realised I wasn't at reception, I was at the lower floor concierge! Further impressions were much more positive. Check in was easy, although the receptionist wasn't too impressed that I'd stopped her conversation with a friend. I had a room on the top floor, noise in the corridor from heating... more

Management response from
GM-Novotel-Melbourne, General Manager

Dear FussyNSW, Thank you for taking the time to pass on your feedback. Your comments about our people are certainly appreciated and I'm sure the Room Service team in particular will be thrilled. Over the years the hotel has established a reputation for being a great home for the business traveler, so it's great to have that message re-enforced by...

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2 of 5 stars
topstay   5 contributions
Sydney
Aug 24, 2009 | Trip type: Couples

I wanted to highlight a very average experience I had staying in the Novotel in Melbourne. I was lucky enough to go away with my girlfriend on a business trip to Melbourne. Her company paid for the hotel, so I just bought a flight and booked another hotel (The Park Hyatt see separate review) for the weekend. We stayed at... more

Management response from
GM-Novotel-Melbourne, General Manager

Dear TopStay, Thankyou for posting your feedback on Trip Advisor. We are disappointed that we fell short of your expectations. As I'm sure you've read from the many reviews posted by other customers we generally leave our guests feeling very satisfied. Clearly this is not the case with your recent stay, and we shall use your note as a lesson...

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5 of 5 stars
anny65   1 contribution
Katandra West
Aug 11, 2009 | Trip type: Family

We chose the Novotel because it offered a disabled access room. Our 14 year old son a broken hip and was in a wheelchair for our stay. We were down for scans and doctors visit and it is difficult to find a hotel that caters for disabled access. From the minute we pulled up, we were met by extremely helpul... more

Management response from
GM-Novotel-Melbourne, General Manager

Dear Katandra West, Thankyou very much to taking the time to pass on your feedback. It was great to have you with us and the team will certainly appreciate your comments. We hope your son's recovery is progressing smoothly and trust his stay with us was a nice break. Please let me know if I can assist personally with any...

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4 of 5 stars
Ladybentley   15 contributions
Auckland, New Zealand
Aug 10, 2009 | Trip type: Business, Solo travel

As others have commented, the location of this hotel is ideal – right in the centre of the shopping area and at the start of the malls running through the centre city. It’s very close to Federation Square and access to City Circle tram. And there’s a taxi rank right outside. Service was pleasant and it was thoughtful of the... more

Management response from
GM-Novotel-Melbourne, General Manager

Dear Lady Bentley, Thankyou very much for your feedback. I'll make sure the team receive your praise for service. It is disappointing that breakfast missed the mark for you, it is typically one of our most praised attributes. I'll ensure Chef receives your comments and am confident it will be outstanding on your next stay. If I can assist personally...

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3 of 5 stars
TheGeelongCattery   4 contributions
Geelong
Jul 21, 2009 | Trip type: Couples
1/1 found this review helpful

We stayed at the novotel Melbourne on Collins for a weekend in the city just for 1 night in June. My wife wanted to check out the Melbourne shopping so chose it based on it's location, and it was in a very good spot to explore Collins St, but also well within walking distance of the Bourke St Mall and... more

Management response from
GM-Novotel-Melbourne, General Manager

Dear TheGeelongCattery, Thanks very much for taking the time to pass on your feedback about your stay. Your comments about our location are certainly familiar words. Our customers constantly rave about how well located the hotel is and just how many options there are for eating, shopping, theatre etc. I will ensure the team receive your feedback about the service...

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4 of 5 stars
threezacrowd   7 contributions
Sydney
Jul 17, 2009 | Trip type: Couples
1/1 found this review helpful

The hotel is located on Melbourne's door step. This is our fourth stay in this hotel.... Rooms are modern, spacious and clean. TV a little small - more like a computer monitor. Bathroom average - Bath/Shower combo! One lift operating from street level to hotel reception. The hotel is currently being upgraded and refurbished, not sure if this is mentioned... more

Management response from
GM-Novotel-Melbourne, General Manager

Dear Threezacrowd, Thanks for taking the time to pass on some feedback about the hotel. I'm sure Steven will be chuffed with your comments. He has anchored our bar since the hotel opened a little over fifteen years ago and is a real star. The hotel is currently building an additional 56 rooms. We've tried to keep the impact to...

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Novotel Melbourne on Collins Also Known As

  • Accor Melbourne On Collins
  • Novotel Melbourne
  • Melbourne Novotel
Address: 270 Collins Street, Melbourne 3000, Australia