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Mercure Melbourne Treasury Gardens

13 Spring St., Melbourne, Victoria 3000, Australia
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1 room 1 guest
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Mercure Melbourne Treasury Gardens
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1,335 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure Melbourne Treasury Gardens
See the most recent reviews
London
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 5, 2012

My husband and I stayed here for 2 nights whilst we were down in Melbourne for the Australian Open. Excellent location if you going to sporting events. Just a short walk away. The hotel is just on the border of the busy inner-city, so its fairly quiet at night. However, its just a couple of blocks away from great cafes... More 

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Shellharbour Nsw
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 2, 2012

Like many others, we stayed here due to close proximity to the tennis centre. Room was comfortable but bathrooms are very small and uncomfortable as a result. Staff generall friendly except for one staff member at reception who was quite objectionable in his attitude. Food and service at the restaurant were beyond expectation.

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Brisbane, Australia
Level Contributor
6 reviews
4 of 5 stars Reviewed February 1, 2012

My sister and I went down for the tennis, so impressed we could walk from hotel. the staff were great and were only too pleased to assist us. If I ever have to go to Melbourne I would be staying here. The tram stops were close get a daily pass and hop on and off all day .

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Los Angeles, California
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed January 30, 2012

I travel every other week all over the world. While hotel was pretty nice and well positioned, the customer service was the worst I've seen in years if ever. It took me >30 minutes to check in the hotel. The front desk people were less than useless. The young guy (I think his name was Joshua), who was supposed to... More 

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NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Dear IgorCalifornia Thank you for the comments regarding your recent stay at the Mercure Melbourne and sincere apologies that it was not a positive experience on this occasion. We greatly value all feedback as it plays a key role in the ongoing improvement of our hotel. Most disappointing was your experience on the Front Desk. Joshua is a valued employee... More 

Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 27, 2012

Back again. Lovely to be greeted at Reception by Joshua who remembered me from last time (October) when the hotel was nearing the end of its refurb. Luck or coincidence, I landed exactly the same room as I had last time. The bed hasn’t become any smaller and the bathroom hasn’t grown! It’s boutique; I get it. What I didn’t... More 

Was this review helpful? Yes 1
Newcastle Aust
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 21, 2012

We stayed here for the Australian Open tennis. The room was excellent with a balcony and great views. The Hotel is 10 minutes easy walk to the tennis. The staff were very helpful. I'd recommend it highly.

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Sydney
Level Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed January 20, 2012

Just returned from a 2 night stay at this property. We had booked 2 x double rooms via Expedia website. Unfortunately we were told at check in that there was a problem with our reservation and there was only 1 room attached to our booking (even though we had paid for 2 rooms up front). Got it sorted out -... More 

Was this review helpful? Yes 1
NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Dear SydneyGlobalShopper Thank you for choosing the Mercure Melbourne Treasury Gardens. It was great to read you enjoyed most aspects of your stay, however I sincerely apologise that we let you down in some other areas. All feedback assists us in improving our services and rest assured wherever possible I will address your concerns. Thank you again, and we hope... More 

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