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Mercure Melbourne Treasury Gardens

4.0 of 5 13 Spring St., Melbourne, Victoria 3000, Australia
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Mercure Melbourne Treasury Gardens
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Mercure Melbourne Treasury Gardens
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1,162 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure Melbourne Treasury Gardens
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1 review
3 of 5 stars Reviewed May 1, 2011 via mobile

Great location but no other reason to stay here, especially if you are tall. I am only 164cms and could not fit under the shower and my 6ft2in fiance was worse off than me. The bathroom needs updating and the carpet needs replacing- too many stains. Staff were very friendly though.

Was this review helpful? Yes
NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Thank you booking the Mercure Melbourne Spring Street and updating your comments on Tripadvisor We greatly value all feedback; both the positive areas and areas where we need to improve. I sincerely apologise that we have let you down in some parts of the room and rest assured that wherever possible we will address your concerns. Yours Sincerely Phil O’Brien... More 

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 30, 2011

Happy to recommend the Mecure as an easy stay in Melbourne. We often stay here for events in the city. Breakfast is good as is the location. The views over the gardens are lovely (though only building views on the other side). We used the free city circle tram which stops a few metres up or down the hill in... More 

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Warrnambool, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2011

Found everything we needed in the room. Only one towel was replaced each day and the room was too warm over night- even though we turned the heater down to 15 degrees. Reception was very friendly- as always and happily obliged with an extended check out time. We have stayed here many times and when the deal is good will... More 

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A TripAdvisor Member
3 of 5 stars Reviewed April 27, 2011

the room was a reasonable size. the carpet needs changing. had stains in it. the male receptionist seemed quite impatient when he had to repeat we had to pay 4.00 for the car to be parked on the street all night till 7.30 am and that we could park in the basement instead for 25.00. the location : good for... More 

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NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Thank you for choosing to stay at the Mercure Melbourne Spring Street. We aim to ensure all customers have a great stay however I apologise that it was not the case in your experience. There are a number of areas I will address as a result of your feedback, which I am confident will facilitate improvement. Thank you again and... More 

Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 23, 2011

Don't ask for a feather pillow, they don't have any, despite what their Sleep Well card says. Pleasant enough hotel - I've stayed there fiveor six times over the years and find it comfortable and convenient, though it's getting a bit expensive, even if you're an Accor club member. Nice staff, helpful and welcoming. Rooms ready early (terrific), and the... More 

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NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Thank you for your recent visit to the Mercure Melbourne. While it was pleasing to note your experience was a positive one in a number of areas, please accept my apologies that we were unable to provide you with a feather pillow from our in room pillow menu. I am happy to advise that additional stock has been purchased. Thank... More 

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Additional Information about Mercure Melbourne Treasury Gardens

Address: 13 Spring St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Melbourne Treasury Gardens 4*
Number of rooms: 164
Reservation Options:
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Also Known As:
Mercure Melbourne Treasury Gardens Hotel Melbourne
Accor Melbourne Spring Street
Hotel Style:
#45 Family Hotel in Melbourne
#54 Romantic Hotel in Melbourne
#55 Business Hotel in Melbourne
#57 Luxury Hotel in Melbourne

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