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Mercure Melbourne Treasury Gardens

4.0 of 5 13 Spring St., Melbourne, Victoria 3000, Australia
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Certificate of Excellence 2014
Mercure Melbourne Treasury Gardens
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Mercure Melbourne Treasury Gardens
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1,165 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mildura, Australia
Top Contributor
64 reviews 64 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went to Melbourne with our kids for a weekend getaway to see the christmas lights & shopping last weekend. Reception staff was very welcoming & we checked in pretty quick as I prepaid for the stay online. Room was nice & big enough for all of us but the toilet could have been a bit bigger. Saying that we... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

I recently stayed at this hotel to watch a sporting event in town, I must say that the staff were very friendly and kind, let me check in very early. Although the bathroom is very small the big breakfast and comfortable room more than made up for it. I really enjoyed my 2 night stay and would happlily stay again... More 

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Kingscliff, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Very relaxing hotel, warm helpful staff. Loved the signs at breakfast letting me know which foods were gluten free as I am coeliac so I didn't have to ask for once! Room was quiet and comfy. Room service was good particularly the green paw paw salad.

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Garfield
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay here recently whilst seeing Wil Anderson at the Comics lounge. The room was really nice, bed very comfortable, great view towards the gardens. All staff we interacted with were very helpful. We had drinks before heading out that night. Bar area was really nice. The breakfast buffet the next morning was better than we have... More 

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KarenLTaylor, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Thank you for your positive review! Great to read that you thoroughly enjoyed your stay and we appreciate your feedback regarding our breakfast. We look forward to seeing you again in the future. Regards Karen Taylor, General Manager More 

Melbourne
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Recently I had the pleasure of staying at this hotel for an overnight stay before joining a cruise the hotel itself I really enjoyed my room was great bed was great and I slept like a baby the only drawback was the bathroom while being a very nice bathroom it was definitely on the very small side maybe on checking... More 

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KarenLTaylor, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Thank you for your review. I was very pleased to read that you enjoyed your stay, we appreciate the 4 star rating and praise on many aspects of your stay. You have, however provided some very valid feedback for our team to review together. I am sorry that you experienced some areas that require improvement including the signage at our... More 

Wagga Wagga, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a lovely view of the park and the room was very fresh without being over the top . We stayed on the 11th floor for 2 nights on the 30th till the 1st of December and enjoyed walking to see the Myer Christmas windows from the motel with the kids. The rooms were clean and the staff were... More 

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KarenLTaylor, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Thank you for your great review! It sounds as though you had a lovely trip to Melbourne and we look forward to welcoming you back. Regards Karen Taylor, General Manager More 

Sydney, Australia
Top Contributor
74 reviews 74 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my third stay here. There over the weekend 6 to 8 Dec. Standard room OK size, bed and pillows comfortable and clean, bathroom a little small but useable except for bench space around the sink which is almost non existent. Great size shower and good pressure. Room was on level 10 facing the rear which was fine as... More 

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KarenLTaylor, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Thank you for your review. I am glad that you found Mercure Melbourne Treasury Gardens to be a good mid-range hotel. I was sorry to read that your stay was impacted by noise generated from other guests. We are always happy to manage any situation which may occur to ensure you have a comfortable stay, this includes the issues you... More 

Senior Contributor
34 reviews 34 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Another review said "average done well" that pretty much sums it up. Everything is good not great, staff are good not great and experience was ok, not awesome. It's a good location plenty of food options within an easy walk. Average done well!

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KarenLTaylor, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Our team will be disappointed to read that your stay was not great. We truly aspire to ensuring we offer a memorable stay and we have taken note of your comments from your recent stay. We hope we will see you in the future on a return visit. Regards Karen Taylor, General Manager More 

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Additional Information about Mercure Melbourne Treasury Gardens

Address: 13 Spring St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Melbourne Treasury Gardens 4*
Number of rooms: 164
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Also Known As:
Mercure Melbourne Treasury Gardens Hotel Melbourne
Accor Melbourne Spring Street
Hotel Style:
#46 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#55 Business Hotel in Melbourne
#57 Luxury Hotel in Melbourne

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