Went there in early April 09, the staff at the reception gave the wrong information to the tour guide. He told her that the following day morning there would be porter to help us carry our luggages but ended up my poor lady tour guide had to carry our luggages from different floors. Then she checked with another lady at... more

Having read previous reviews I was not sure what to expect, but I was pleasantly surprised with what I found. The hotel is more than adequate, the staff were friendly and helpful (the air-con in our room was very noisy and they moved us immediately with no problem) and the location was fine. Either previous reviewers were just unlucky or... more

The worst possible hotel stay ever. Make very careful checks when booking online as they have a issues beween the online booking and their confirmation emails which led to us being overcharged. Front desk staff neglected to let us know that our shuttle transfer had not been arranged as requested. Cleaning staff are rude and don't do a thorough job.... more

I chose this place as I am trying to find a new hotel to stay at when I am in Melbourne having got disillusioned with my regular hotel - so I only have myself to blame. Only one word can really describe what my impression was and that is "awful" I have been re-reading the reviews on this place and... more

I really enjoyed my stay at the Mercure. Reception was easy and pleasant and I was told I had been upgraded to a better room (not sure what I would have got otherwise, but my room had a proper bathrub, which I always like, and view of Treasury Gardens). I found it was right in front of the lift doors,... more

CHECK-IN We waited over half an hour to check-in. Several flights must have arrived at the same time. When we did get served we discovered that our internet booking was not correct. They had us down for one person, not two. We specfically upgraded because for one night we were going to have a third person. THE ROOM We ended... more

I just wanted to add my 2 stars. I usually don't stay at places like The Mercure, but I was given a night at this hotel as a present, and I thought it might be fun to take a friend. I was wrong. We were greeted very pleasantly at check in, and we settled in nicely, although the whole place... more

Stayed one night on a bed and breakfast package. The hotel is centrally located with easy access to trams to get around town. Check in was smoohtless and the room (level 6 overlooking the gardens) was smallish but very quiet. The bed was extremely comfortable and to wake up in the morning and open the curtains overlooking to the east... more

My husband and I recently visited Melbourne ( our 4th visit ) and stayed at the Mecure Hotel Spring street. We were pleasantly surprised by its location close to the MCG and to the theatres. We particularly appreciated the quietness. Previously we had stayed at an inner city hotel and had disrupted sleep brought on by the noise emanating from... more