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Mercure Melbourne Spring Street


Mercure Melbourne Spring Street
Hotel class 3 of 5
13 Spring St., Melbourne 3000, Australia
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Traveler Reviews

60% Recommend
3.5 of 5 stars 25 reviews
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By trip type
All (25)
[ Date ] [ Rating ]
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4 of 5 stars
KatB65 6 contributions
Tasmania, Australia
Jun 13, 2009 | Trip type: Solo travel

I must admit I was a bit concerned after reading some of the more recent reviews here. I really don't know where these people were staying, but it seems to be a totally different place to the one I steyed at! My room was clean, comfortable and nicely decorated. It was modern and well maintained. Yes, the rooms are small,... more

Management response from
MHotelM, Manager

Dear KatB65, Thank you for taking the time to share your experience on Tripadvisor. I am delighted to hear that the hotel has met your expectations. We are constantly working hard to ensure we provide excellence in service and we appreciate the time that our guests spend to share their valuable feedback. We look forward to welcoming you again at...

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2 of 5 stars
kangarooHZ 2 contributions
NA
May 9, 2009

Went there in early April 09, the staff at the reception gave the wrong information to the tour guide. He told her that the following day morning there would be porter to help us carry our luggages but ended up my poor lady tour guide had to carry our luggages from different floors. Then she checked with another lady at... more

Management response from
MHotelM, General Manager

Dear KangarooHZ, We would like to thank you for taking the time to write your feedback on TripAdvisor Traveler. I was disappointed to hear that your service expectations were not met by our staff. Our hotel does not provide a porterage service but all our staff are always happy to help our guests with bags upon request. I have also...

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3 of 5 stars
Ros135 5 contributions
Manchester
Mar 29, 2009 | Trip type: Couples

Having read previous reviews I was not sure what to expect, but I was pleasantly surprised with what I found. The hotel is more than adequate, the staff were friendly and helpful (the air-con in our room was very noisy and they moved us immediately with no problem) and the location was fine. Either previous reviewers were just unlucky or... more

Management response from
MHotelM, General Manager

Dear Ros135, Thank you for taking the time to share your experience on Tripadvisor. We are constantly working hard to ensure we provide excellence in service and we appreciate the time that our guests spend to share their valuable feedback. I am delighted to hear that our staff met your expectations by providing excellent service. We look forward to welcoming...

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1 of 5 stars
gadabout99 1 contribution
Australia
Sep 18, 2008 | Trip type: Family
1/1 found this review helpful

The worst possible hotel stay ever. Make very careful checks when booking online as they have a issues beween the online booking and their confirmation emails which led to us being overcharged. Front desk staff neglected to let us know that our shuttle transfer had not been arranged as requested. Cleaning staff are rude and don't do a thorough job.... more

Management response from
MHotelM, Manager

1 October 2008 Dear 'gadabout99', We would like to thank you for taking the time to write your feedback on TripAdvisor Traveler. I was disappointed to hear that you did not enjoy the service provided by our staff. Our staff always strive to provide excellent service to our guests and are constantly reminded on its importance. I have also been...

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2 of 5 stars
BrisCaz 32 contributions
Brisbane, Australia
Sep 15, 2008 | Trip type: Business, Solo travel

I chose this place as I am trying to find a new hotel to stay at when I am in Melbourne having got disillusioned with my regular hotel - so I only have myself to blame. Only one word can really describe what my impression was and that is "awful" I have been re-reading the reviews on this place and... more

Management response from
MHotelM, Manager

1 October 2008 Dear 'Briscaz', Thank you for taking the time to record your feedback in the TripAdvisor Traveler Review, regarding your recent stay at the Mercure Hotel Melbourne. I was disappointed to hear that your stay did not match your expectations. I would like to take the time to review your comments. The hotel has recently introduced a “Pillow...

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4 of 5 stars
Tasmanian_Devil063 2 contributions
Hobart
Aug 13, 2008 | Trip type: Solo travel

I really enjoyed my stay at the Mercure. Reception was easy and pleasant and I was told I had been upgraded to a better room (not sure what I would have got otherwise, but my room had a proper bathrub, which I always like, and view of Treasury Gardens). I found it was right in front of the lift doors,... more

Management response from
MHotelM, General Manager

Dear Tasmanian_Devil063 , Thank you for taking the time to share your experience on Tripadvisor. We are constantly working hard to ensure we provide excellence in service and we appreciate the time that our guests spend to share their valuable feedback. I am glad to hear that our staff provided you with excellent service. The attitude of our staff is...

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1 of 5 stars
Bombalurina 6 contributions
Perth, Australia
Jul 25, 2008 | Trip type: Friends getaway
1/1 found this review helpful

CHECK-IN We waited over half an hour to check-in. Several flights must have arrived at the same time. When we did get served we discovered that our internet booking was not correct. They had us down for one person, not two. We specfically upgraded because for one night we were going to have a third person. THE ROOM We ended... more

Management response from
MHotelM, General Manager

Dear Bombalurina, Thank you for your feedback regarding your stay with us at the Mercure Hotel. May I first express my sincere apologies for the unfortunate circumstances, which marred what should have been a pleasant and memorable experience. I have addressed the room and housekeeping issues with our Housekeeping Manager who will follow up the matter and reiterate the importance...

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2 of 5 stars
mange_moi 1 contribution
melbourne
Jul 19, 2008
2/2 found this review helpful

I just wanted to add my 2 stars. I usually don't stay at places like The Mercure, but I was given a night at this hotel as a present, and I thought it might be fun to take a friend. I was wrong. We were greeted very pleasantly at check in, and we settled in nicely, although the whole place... more

Management response from
MHotelM, General Manager

Dear mange_moi, Thank you for your feedback and our apologies that your visit did not meet your expectations. I am very welcoming of any and all feedback both constructive and positive in regards to our service that we provide. I find it an invaluable tool that enables us to continuously look at ways in which we can improve our business....

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5 of 5 stars
mufccfc 1 contribution
Melbourne
Jul 16, 2008 | Trip type: Couples
1/1 found this review helpful

Stayed one night on a bed and breakfast package. The hotel is centrally located with easy access to trams to get around town. Check in was smoohtless and the room (level 6 overlooking the gardens) was smallish but very quiet. The bed was extremely comfortable and to wake up in the morning and open the curtains overlooking to the east... more

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4 of 5 stars
roma35 1 contribution
perth western australia
Jul 3, 2008
1/1 found this review helpful

My husband and I recently visited Melbourne ( our 4th visit ) and stayed at the Mecure Hotel Spring street. We were pleasantly surprised by its location close to the MCG and to the theatres. We particularly appreciated the quietness. Previously we had stayed at an inner city hotel and had disrupted sleep brought on by the noise emanating from... more

Management response from
MHotelM, General Manager

10 July 2008 Dear Roma, Thank you for taking the time to record your feedback in the TripAdvisor Traveler Review, regarding your recent stay at the Mercure Hotel Melbourne. We are constantly working hard to ensure we provide excellence in service and it is only through your feedback that we can monitor where we need further improvement. I was pleased...

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Mercure Melbourne Spring Street Address

13 Spring St., Melbourne 3000, Australia