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InterContinental Melbourne The Rialto

#16 of 172 Hotels in Melbourne
Certificate of Excellence
5.0 of 5
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495 Collins Street, Melbourne, Victoria 3000, Australia
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InterContinental Melbourne The Rialto
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Ranked #16 of 172 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Lucentis Nuremberg, Germany
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1,368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nuremberg, Germany
Top Contributor
52 reviews 52 reviews
41 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

Spent 4 nights at The Rialto during our round trip in Australia and were not disappointed. Booked reward stay in a standard room and upgraded with cash to club. Spacious room, comfortable bed, unfortunately no view because of roofed patio. Club lounge was fantastic! Tasty breakfast and canapés, nice balcony. Lounge staff was great, very attentive and friendly. Thank you... More 

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Melbourne, Australia
Top Contributor
87 reviews 87 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed here a few times. It is a cute little hotel on the busy Collins Street in Melbourne's CBD. On this visit, I am both an Ambassador member along with being an IHG Dining member which entitled us to a double upgrade to one of the suites overlooking Collins Street. From check-in, we were treated like absolute royalty.... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Michael W, As an InterContinental Hotels and Resorts Ambassador member thank you for taking the time to share the feedback from you stay with us in Melbourne. Whilst I am delighted to hear that overall you had a great stay with us I was disappointed to note the challenges you faced with the servicing of your room. I can... More 

UK, essex
Top Contributor
102 reviews 102 reviews
85 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Intercontinental for 5 nights on business. Firstly the hotel is well situated on Collins avenue, and 5 minutes’ walk from the South Bank. As you walk in to the hotel, you are greeted by door man, the hotel has a very upmarket feel and its well-presented. Check in was nice an easy, the front desk were... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Dragek, Thank you for taking the time to share the feedback from your recent stay with us in Melbourne. It’s great to hear that you enjoyed your stay with us and that you found my colleagues to be welcoming and friendly. I am also pleased that you found the hotel to have a well presented upmarket feel. It’s important... More 

Brisbane, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Unfortunately our stay at the Rialto was grossly disappointing. We stayed a single night in a junior suite. Due to early check in the booking was initially paid against my personal debit card however as the stay was being paid for by my partners business I was informed that on her arrival it would be all adjusted onto the company's... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Matcarroll, Thank you for sharing the feedback from your stay with us. I am disappointed to hear that you experienced so many challenges during your stay and we always encourage our guests to report any issues they have to us immediately so that we can rectify the situation. I can assure you that the situation you experienced with your... More 

Adelaide, Australia
Top Contributor
57 reviews 57 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel in the central Melbourne CBD has it all. Great location, professional and courteous staff and spacious rooms. If there's one very minor issue its the position of the TV in the room. But otherwise the feel and comfort level is superb

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear DavidDean78, Thank you for taking the time to share the feedback from your recent stay with us in Melbourne. I am delighted to hear that overall you enjoyed your stay with us and I hope that sometime in the near future we might have the opportunity to welcome you back to the hotel. Kind regards, Kishor Narayanamurthi Asst Rooms... More 

Rozelle, Australia
Top Contributor
135 reviews 135 reviews
51 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 1 week ago

Business trip to Melbourne, staff were very welcoming on arrival and accommodated a special request for room made by me. Rooms were very large, great lighting. Good bathroom size, good robes, good everything. Only issue was bed felt like two king singles. Hotel were very helpful when I realised I had left my laptop cord at the hotel and covered... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear sydcarnie, Thank you for taking the time to share the feedback from your recent stay with us in Melbourne. I am pleased that we were able to locate your laptop cord and return this to your promptly. I hope that sometime in the near future I might have the opportunity to welcome you back to the hotel. Kind regards,... More 

sydney
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked Intercontinental Rialto at the last minute for a cold rainy busy weekend in Melbourne. Was not our first preference but price point won over the Westin due to the fact that we had to book two rooms as our grown children were travelling with us on this occasion. No hotel driveway so taxi drops you on the street which... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear echidnasydney, Thank you for taking the time to share the feedback from your recent stay with us in Melbourne on what was certainly a cold and rainy weekend! It is great to hear that James was able to organise some great tickets to the comedy festival for you and the family and I am so pleased that you enjoyed... More 

Plano, Texas
Top Contributor
173 reviews 173 reviews
32 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed at the Intercontinental in Melbourne, Australia. The facility had an interesting design and was two old buildings converted into one facility with a big atrium. The atmosphere was nice, and the rooms were comfy. There could be a little noise in the atrium, but it usually cut off by 9 or 10 p.m., so if your room... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear George M, Thank you for taking the time to share the feedback from your recent stay with us in Melbourne. I am so pleased that overall you enjoyed your stay with us and thank you for the kind comments regarding my colleagues. I will be sure to share this feedback with them personally. I look forward to the opportunity... More 

Sydney
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently stayed here for only one night. Arrived quite late at night and everything was easy. We even had our room upgraded to a huge suite with two bathrooms and a separate living area! Great service and well located.

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Andygeo86, Thank you for taking the time to share the feedback from your recent stay with us in Melbourne. I am pleased to hear that you enjoyed your stay at the hotel and I hope that sometime in the near future we might have the opportunity to welcome you back to the hotel. Kind regards, Kishor Narayanamurthi Asst. Rooms... More 

Blacksmiths, Australia
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here previously and was disappointed with Club Room and dinning room service. My recent visit with my wife on business to say the least was awesome. The service was second to none, dining room, staff and overall feel was memorable. At the time we visited with the Asian Cup soccer teams staying in the hotel. However the staff... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Nick F, As a return guest to InterContinental Melbourne thank you for taking the time to share the feedback from your most recent stay with us. I am so pleased to hear that you and your wife had a great stay with us earlier this year after a disappointing stay previously. It is always nice to hear that my... More 

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