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InterContinental Melbourne The Rialto

#17 of 158 Hotels in Melbourne
Certificate of Excellence
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495 Collins Street, Melbourne, Victoria 3000, Australia
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InterContinental Melbourne The Rialto
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1,502 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (361)
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Bayswater, Australia
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

I have always wanted to stay here. The last two years we stayed at the Marriott for our anniversary, which we had stayed there. First the road was blocked to the hotel. Got through, but would have been good to know. Our 'view' was scaffolding. Pool on higher side of hotel, so didn't bother given we would have to walk... More 

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Sydney, Australia
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed yesterday NEW

Arriving at the hotel by car set the tone for our stay. There is no hotel driveway so cars were double parked on a main Melbourne CBD street. The concierge was on hand but it was difficult unloading the luggage from the driver's side. A junior suite was just a large hotel room, no separate bedroom or any type of... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

My husband was in Melbourne for 10 days on business in the CBD and I was fortunate enough to tag along and explore Melbourne. We stayed at this hotel and can honestly say it is one of the best hotel stays we have ever had. The hotel itself is situated fantastically for those keen to explore. With tram stops within... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Amanda D, Thank you for taking the time to share the feedback from your recent 10 night stay with us in Melbourne. It’s always great to hear from our long-stay guests as they always provide valuable insights into the service we provide so it’s wonderful to hear that we are on the right track. I do hope that you... More 

Kurri Kurri, Australia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel measures up to the high standard of Intercontinental Hotels i have stayed in around the world, in terms of rooms and service. The only issue I could identify with it, was that our room had no natural light in it, but everything else was great. The Restaurant was great with a good choice of meals and a very... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Frank H, Thank you for taking the time to share the feedback from your stay with us in Melbourne. It’s great to hear that you found the hotel to be centrally located in the Melbourne CBD. I hope that sometime in the near future we might have the opportunity to welcome you back to the hotel. Kind regards, Kishor... More 

Sydney, Australia
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

ARRIVAL: Taxi fare from Tullamarine airport to hotel will cost approximately A$50 to A$60. POSITION: Great position as you can walk to Federation Square and Flinders railway station and Bourke Street shops and restaurants. There is a 7/11 store just a few minutes walk from the hotel. HOTEL: Don’t expect any views as this hotel only has 9 floors and... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Travelguy1944, Thank you for taking the time to share the feedback from your stay with us in Melbourne. I was so pleased to hear that you enjoyed so many aspects of your stay with us and I hope that sometime in the near future we might have the opportunity to welcome you back to the hotel. Kind regards, Kishor... More 

Perth, Australia
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

A great hotel - excellent service, beautiful rooms, a great location. Try State of Grace next door - an amazing 'Fall from Grace' cellar bar. Plenty of great restaurants nearby and close to the city centre. Worthwhile.

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear SuzeStar, Thank you for taking the time to share the feedback from your stay with us in Melbourne. I am so pleased that you found the service and the location to be excellent. Fall From Grace is also one of my personal favourites. I hope that we have the opportunity to welcome you back to the hotel again soon.... More 

Aberdeen
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 1 week ago

The Rialto is a long standing hotel created by the conversion of grand old Victorian buildings. Externally it is lovely and some of the suites also are. I stayed this time in a deluxe room but luckily did not take my cat, I would certainly have clubbed it to death had I tried to swing it. I spent very little... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Ozpd70, Thank you for the feedback from your recent stay with us on business. I was disappointed that you felt that the hotel lacked atmosphere and that you felt as though the central atrium looked like a jail. The rich Melbourne history behind these heritage listed buildings is something that we are truly proud of. Kind regards, Kishor Narayanamurthi... More 

Brisbane
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Whilst the aesthetics of the establishment are appealing, the staff experiences and the room detail left some room for improvement. On check-out however, the receptionist was very attentive to my concerns and expressed appropriate disappointment that my stay hadn't been the best that it could have been. I must say that the room was very clean and well appointed.

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear viewsxew, Thank you for taking the time to share the feedback from your stay with us in Melbourne. I too am disappointed that your stay was not up to standard and thank you for sharing this feedback with my colleague. We take all feedback provided to us seriously as it’s important to us that we are creating great experiences... More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I am an IHG platinum Ambassador and very particular about hotel standards when travelling for work. The key to understanding this hotel is that it is one of the few in the whole of Australia that has a genuine and sincere service culture amongst the staff at all levels. This is exemplified by the front of house leadership team. On... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Magnet_LE_C, Thank you for taking the time to share the positive feedback from your most recent stay with us in Melbourne. It is so wonderful to hear that you feel that the hotel has a genuine and sincere service culture among all of our staff. This is something which is so important to us so I am pleased to... More 

Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed for four nights. Rooms on lower levels noisy due to bar outside open until midnight. Room suffered noise from water issues in hotel. Was offered new room but ear plugs were ok. Big comfortable rooms. Nice bathrooms. Slow TV systems. Room clean daily a bit much almost replacing the soap each day. Would also be nice if left hanging... More 

Was this review helpful? Yes
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear StevenPWells, Thank you for choosing to stay with us on your recent visit to Melbourne. I am pleased to hear that whilst overall your enjoyed your stay at the hotel, there were some areas in which we could improve. This feedback is of utmost importance to us and I will be sure to share this with the team so... More 

Hotel Review Summarization

What travelers say

  • Club lounge(17)
  • Star hotel(10)
  • Room service(9)
  • Collins street(5)
  • Valet parking(4)
  • Great location(4)
  • Very nice(4)
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