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InterContinental Melbourne The Rialto

#16 of 158 Hotels in Melbourne
Certificate of Excellence
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495 Collins Street, Melbourne, Victoria 3000, Australia
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InterContinental Melbourne The Rialto
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InterContinental Melbourne The Rialto
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InterContinental Melbourne The Rialto
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1,467 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canberra
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As an Intercontinental Platinum Ambassador, we often stay at the Intercontinental Rialto and will also be staying at Intercontinental in Times Square when we travel to the USA in September. We were greeted at the door and shown to check-in where Nasriya did a wonderful job in making us feel welcome and arranging our room for us. We upgraded to... More 

Was this review helpful? Yes
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear CanberraLocal, As an InterContinental Hotel and Resorts Platinum Member thank you for taking the time to share the kind feedback of your recent stay with us in Melbourne. I am so pleased that you enjoyed so many aspects of your stay with us and I am pleased that Nasriya was able to assist in ensuring your stay was a... More 

Brisbane, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the InterContinental October 2014 for a weekend getaway without the kids. The hotel itself is beautiful, and the history was amazing! The staff were professional and welcoming, the rooms were stylish and comfortable, and the selection of restaurants and bars were top notch! The buffet breakfast deserves a special mention - the best one I'd ever been... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Freerangemum, Thank you for taking the time to share your feedback from your stay with us in October. I am so pleased to hear that you had a great weekend getaway with us and I hope that we were able to make it a special one for you and your partner. I hope that next time you consider taking... More 

Sydney, Australia
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I highly recommend this hotel for its clean and reliable rooms and bathrooms, lobby bar and service. They staff are very friendly and helpful. The rooms have a good size desk and lounge and are roomy and airy. I always stay in the wing on the reception side of the hotel. The other wing has smaller sized rooms so ask... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear KarieSyd, Thank you so much for taking the time to share your kind review of our hotel. I am pleased to hear you enjoyed your stay with us and you found my colleagues to provide you with friendly and helpful service. It's something our staff takes great pride in, so we value your feedback. We hope you will visit... More 

Sydney, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed in this Intercontinental as an IHG Ambassador member on arrival I approached the Members Sigh in Desk for a friendly Quick check in. On the Ambassador floor the rooms were nice clean bed was soft and pillows comfortable the blackout screen plus curtains kept the room dark during the day. The Rooms have a lovely roof top balcony but... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear GioRash, As an InterContinental Hotels and Resorts Ambassador member thank you for taking the time to share the feedback from your stay with us in Melbourne. Whilst I am pleased to hear that overall you had an enjoyable stay with us in Melbourne I was disappointed to note some of the challenges you faced. I will take your feedback... More 

Jakarta, Indonesia
Level Contributor
105 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the InterCon for two nights at the Winfield wing. Our room was on the lobby level the hallway was next to check-in (very convenient if you need to rest for several minutes before, during and after exploring the great city. The location on Collins street is very nice and close to a lot of the major streets. Overall,... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Raymond H, Thank you so much for taking the time to share the feedback from your stay with us in Melbourne. I apologise for the inconsistencies you experienced during your stay and I can assure you that this is not to our usual standards. I will be sure to bring up these points with the team as it’s important... More 

Sydney, Australia
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed there last week, only for two nights, while my hubby stayed the whole week. Nice, clean, good staff. The 'room service menu' is quite poor and not many choices. It's a very impersonal hotel, for me, but for a business trip, like my hubby had, it's quite nice. The first night, I've found 2 of 4 bath towel... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear KikaPS, Thank you for taking the time to share the feedback from your recent stay with us in Melbourne. I was disappointed to hear about the challenges you faced during your stay with us. I can assure you that this is not to our usual standards and I hope that the remainder of your husband’s stay with us was... More 

Melbourne, Australia
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night for a romantic getaway in our home town. Despite some minor reservation hiccups by IHG (not the hotel itself) it was a wonderful stay. Luxury hotel, well located and beautifully appointed. We stayed on the ambassador floor and found our room perfect for our needs. Good bathroom amenities and great service by friendly staff. The lobby... More 

Was this review helpful? Yes
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear mars27, Thank you for taking the time to share the feedback from your stay with us in Melbourne. I am so pleased that the Manager on Duty was able to fix your reservation and ensure that your stay was a memorable one. I hope that we might have the opportunity to welcome you back to the hotel for your... More 

Level Contributor
159 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 1 week ago

In a recent business trip, I thought I'd try the Intercon as it was close to my meetings and I hadn't tried it for a number of years. Very pleasantly surprised. Service was outstanding from the moment I was dropped off and my upgraded room was fantastic. Although only there for 2 nights, I'll definitely be back....bed was exquisite.

Was this review helpful? Yes
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Hughtravel77, Thank you so much for taking the time to share the feedback from your stay with us in Melbourne. I am so pleased to hear that you enjoyed your stay with us in Melbourne and found my colleagues to provide you with outstanding service. I will be sure to share this feedback with the team, i know they... More 

Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived after a nasty road rage incident (I had no idea how to do a hook turn), the hotel staff were amazing and looked after me. I'm so grateful for the personal touches. Using my name when addressing me alwsys. Very helpful and go the extra mile. I had a car - which they valet parked for me allowing... More 

Was this review helpful? Yes
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear TravellingEve2014, Thank you for taking the time to share the feedback from your recent stay at InterContinental Melbourne. I am so pleased to hear that you enjoyed so many aspects of your stay with us in Melbourne and I am glad to hear that the beds are like sleeping on a cloud. That is especially important given the stress... More 

Melbourne, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter and I had a girls' night in town and all aspects of our stay were excellent. The staff were warm, friendly and professional. Our room was on the third level, facing into the atrium, and it was so comfortable and well equipped. We enjoyed spending time in the spa and then heading back to our room for supper.... More 

Was this review helpful? Yes
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear petfarm, Thank you for taking the time to share the kind feedback from your girls weekend away. I am so pleased that you enjoyed so many aspects of your stay with us and I am pleased to hear that you will come back to stay with us again. I hope that we have the opportunity to welcome you back... More 

Hotel Review Summarization

What travelers say

  • Club lounge(17)
  • Star hotel(10)
  • Room service(9)
  • Collins street(5)
  • Valet parking(4)
  • Great location(4)
  • Very nice(4)
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