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All 171 Melbourne hotels

InterContinental Melbourne The Rialto

5.0 of 5 Hotel   |   495 Collins Street, Melbourne, Victoria 3000, Australia
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Ranked #17 of 171 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
sclarklaw Houston, Texas
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1,312 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars NEW via mobile

We liked the Intercontinental Rialto, our stay was fine. But it would be a disservice for me to give them a high rating comparing it to the many other hotels I've stayed at and have rated 4 and 5 stars. This hotel does not deserve to be highly ranked for what it is comparing it to all the other competition... More 

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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We booked for 2 nights in Feb and were extremely impressed when we pulled up to the hotel as the hotel looks fantastic and the check in staff were extremely helpful and pleasant. The room was very luxurious and clean so we were excited about our stay. We decided to use the hotel facilities and ventured on down to the... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Craig S, Thank you for taking the time to share the feedback from your recent stay with us in Melbourne. I was disappointed to note the challenges you faced during your stay and I can assure you that this is not to our usual standards and I will be sure to address this with the colleagues involved. I hope... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

We booked here for one night using points. When I travel or stay using points, I like to keep in mind that I didn't actually pay for the premium product I'm receiving, and thus I try not to act entitled. That being said, this stay was a disappointment. Obviously, as expected from an InterContinental, the service was top notch. Our... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Dean V, Thank you for taking the time to share the feedback from your stay with us in Melbourne. Whilst I am delighted to hear that you found my colleagues to be most helpful during your stay I was disappointed to note that you found the bedding arrangement to be uncomfortable. I hope that if you choose to stay... More 

New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a night. Staff were really nice. Rooms were immaculate and fresh. Attention to detail is something this hotel takes very seriously. And service was decent. Only slight issue we had was that we were in a rush to leave in the morning, and the lift kept getting stuck whenever it arrived at our floor and the lift... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear htg123, Thank you for taking the time to share the feedback from your stay with us in Melbourne. It is wonderful to hear that you enjoyed so many aspects of your stay with us however I would like to apologise for the challenges you face with our lift. I remember the particular morning in question and I can assure... More 

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Rialto for a couple of nights and had an enjoyable stay. Rooms are spacious and clean. Shower is okay, they have two shower head options, however both have poor pressure, but the bathroom space is generous. Staff were very accommodating and easy to communicate with. Design of the hotel is lovely, constructed over a lane-way, really... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear MSyd88, Thank you for sharing the kind review from your stay with us in Melbourne. I am so pleased to hear that you found the rooms to be clean and spacious and the service that my colleagues provided during your stay with very accommodating. I do apologise that you found your linen to have an ‘old’ odor and I... More 

London, United Kingdom
Top Contributor
65 reviews 65 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed here for 3 nights mainly as he is a member of the IHG Group. Although the hotel is conveniently located in Central Melbourne, we were not as impressed with it as we have been with other Intercontinentals. Our room whilst clean and comfortable, was very standard and on the smaller size. We had difficulty properly... More 

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Jacinta B, As an IHG Rewards Club Member thank you for taking the time to share the review from your recent stay with us in Melbourne. I am pleased to hear that you found the hotel to be centrally located to all your requirements in Melbourne and the service provided by my colleagues was pleasing. I was however, disappointed... More 

Temora
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The accomodation here will keep me coming back!!! Locations is great and the old building is beautiful. Once you step inside you are treated my friendly and professional staff! The rooms are lovely and the beds are so comfy you will leave well rested.. Breakfast is delicious as is lunch & dinner. I cannot recommend the Intercontinental highly enough!!

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InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Amber B, Thank you for choosing to stay with us on your recent visit to Melbourne and I am so pleased to hear that you will continue to stay with us when you visit Melbourne in the future. Thank you also for your kind comments relating to my colleagues friendly and professional service and I am glad to hear... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The hotel is good the stuff were Fa bit rude but I have been charged for breakfast for tow mornings when I only asked for one at the check out when I told them they didn't want to believe me and they said I have to pay the eftpos machine wasn't working and they kept on saying oh it's your... More 

Was this review helpful? Yes 1
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Usama g, Thank you for taking the time to share the feedback from your stay with us in Melbourne. I sincerely apologise for the issues you encountered during checked out. I can assure you that this is not to our usual standard and I would like the opportunity to speak with you personally regarding the issue. I have messaged... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at the Intercontinental Melbourne on occasion and have been impressed with the high quality of the hotel, staff and service. The location is great for business, restaurants and shopping. I would definitely recommend the Intercontinental Melbourne to anyone for business or pleasure. RonM from Brisbane

Review collected in partnership with this hotel

Was this review helpful? Yes
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear ronmorg99, As a return guest to InterContinental Melbourne The Rialto thank you for taking the opportunity to share the feedback from your time with us. I am delighted to hear that you would recommend us as a great place to stay for business or leisure. I hope that we might have the opportunity to welcome you back to the... More 

1 review
5 of 5 stars Reviewed 1 week ago

Will return and stay at the Rialto.Melbourne always a city to enjoy and many things to see. Australia Open, MotoGP, F1 a few to say. The RiAlto is nearby the area with plenty of restaurants and cafe.Public transport are close by.

Was this review helpful? Yes
InterContinentalMlb, Manager at InterContinental Melbourne The Rialto, responded to this review

Dear Awi T, Thank you for sharing the kind feedback from your stay with us in Melbourne. It is so great to hear that you found the hotel to be centrally located to restaurants and transportation. I hope that we might have the opportunity to welcome you back to the hotel in the near future. Kind regards, Sebastian Germershausen Hotel... More 

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Additional Information about InterContinental Melbourne The Rialto

Address: 495 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Melbourne The Rialto 5*
Number of rooms: 253
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Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne
Hotel Style:
#6 Family Hotel in Melbourne
#7 Spa Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#17 Luxury Hotel in Melbourne
#18 Business Hotel in Melbourne

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