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Grand Hyatt Melbourne

#12 of 170 Hotels in Melbourne
Certificate of Excellence
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123 Collins St., Melbourne, Victoria 3000, Australia
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A.W.15 Leisure Collection
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Grand Hyatt Melbourne
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1,920 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hyatt Melbourne
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melbourne, Australia
1 review
5 of 5 stars Reviewed January 12, 2015

What a pleasure to arrive and feel that from start to finish we were welcome and nothing was too much trouble. Every one we dealt with was very nice. The rooms were clean, quite and serviced everyday promptly. Thank you for a lovely few days.

Review collected in partnership with Hyatt Hotels

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Sydney, Australia
1 review
5 of 5 stars Reviewed January 12, 2015

Great Hotel, great location and even greater customer service. We have been to many hotels in Melbourne but the Grand Hyatt seems to have it all. Well worth the stay as a family, a couple or for business.

Review collected in partnership with Hyatt Hotels

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Dromana
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2015

We recently stayed here two weeks before Christmas and had a fantastic time. The room was a decent size and the bathroom was nice and modern. As I was planning on proposing to my girlfriend, we were upgraded rooms to a corner suite with an awesome city view and recieved a complimentary bottle of wine. The hotel is close to... More 

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GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review

Dear Jason We hope she said yes after seeing the upgrade and champagne! Fingers crossed we have the pleasure of upgrading you again on your wedding night. More 

Melbourne
Top Contributor
80 reviews 80 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed January 12, 2015 via mobile

We have just stayed at this hotel in the last two nights and it is now our favourite Hotel in Melbourne. Service is exceptional, staff are wonderful, great rooms with amazing views, the Hotel is Beautiful throughout and the gym is the best I have seen in a hotel. ( I believe this is used by the Tennis players for... More 

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GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review

Dear Troy, Thank you for your review. We are very lucky to have both exceptional staff as well as exceptionally facilities, including City Club Health & Fitness Center which yes is used by the Australian Open Tennis players. We hope to have the opportunity to welcome you back soon. More 

Paris, France
Top Contributor
89 reviews 89 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 11, 2015

Centrally located, walking distance to Arts Centre, Train station, theatres & shopping. Valet parking available ($50), or public parking (not sure of cost) nearby. There are various room types; ours was spacious, clean & had great city views. There are thoughtful inclusions for the traveller- shaving cream, razor, toothbrush, etc. as well as power adapter. There is a card in... More 

Was this review helpful? Yes
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review

Dear Teresa, Thank you for your review. We are glad to hear you had an enjoyable stay with us and we hope to have the opportunity to welcome you back soon. More 

1 review
5 of 5 stars Reviewed January 11, 2015

We stayed at the Grand Hyatt for our 10th wedding anniversary. It was a wonderful stay, very luxurious. We were on the 32nd floor and the views were spectacular. Our room was a grand deluxe club corner room. We had everything included; valet parking, breakfast, late checkout, movies and club access. I honestly couldn't fault it at all. The club... More 

Review collected in partnership with Hyatt Hotels

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Brisbane, Australia
1 review
5 of 5 stars Reviewed January 11, 2015

The view from our room was simply spectacular. The room was the epitome of luxury. The staff were unobtrusive yet always aware of where there was a need. When there was a mix up with our room, they apologised, fixed the problem immediately and left a beautiful note that confirmed for us we were staying somewhere very special. We were... More 

Review collected in partnership with Hyatt Hotels

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Jakarta
Top Contributor
102 reviews 102 reviews
27 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 10, 2015 via mobile

This hotel is surrounded by good stores, restaurants and attractions. We don't need to hire a car to get to main attractions. The room is spacious for one extra bed which we needed. The decor of the room is hyatt standard. Staffs are friendly and helpful. There is big parking building next to this hotel.

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GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review

Dear Ferliana, Thank you for your review. We are glad to hear you had an enjoyable stay with us and we hope to have the opportunity to welcome you back soon. More 

Chennai, Tamil Nadu, India
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 8, 2015

My Stay with my family at Grand Hyatt was wonderful and worth memorable. Special mention goes to concierge staff Violet or Viola (i don't remember the name properly) but she helped me a lot to get a car from avis when i needed the most and it really showed hotel's care about its guest and i felt nothing less than... More 

Was this review helpful? Yes
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review

Thank you for your review. We are glad to hear you had an enjoyable stay with us and we hope to have the opportunity to welcome you back soon. More 

Sydney
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 8, 2015

I stayed for a night just before Xmas. Considering that I am generally very picky with 5 star hotels, the Grand Hyatt did exceed my expectations. I had noted on the booking that I wanted to check in at 11am (instead of 2pm) and later called to make an amendment to allow check out for 2pm (instead of 11am). I... More 

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GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review

Dear lilmeh, We are glad to have exceeded your expectation on your most recent visit. We are fortunate to have a wonderful team of staff that go above and beyond to make sure our guests receive 5 star service from the moment of check-in to check-out. We look forward to welcoming you back again soon. More 

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