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Grand Hyatt Melbourne

#12 of 158 Hotels in Melbourne
Certificate of Excellence
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123 Collins St., Melbourne, Victoria 3000, Australia
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A.W.15 Leisure Collection
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Grand Hyatt Melbourne
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2,103 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
Date | Rating
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  • Chinese (Simplified) first
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Adelaide, Australia
5 of 5 stars Reviewed yesterday NEW

A very comfortable, friendly hotel. It's very central and within walking distance of fantastic restaurants and entertainment. Well worth the stay. The staff book a restaurant for us which was very helpful. We had some delicious desserts in the Collins Kitchen and a great breakfast. Would definitely stay there again.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Melbourne, Australia
3 of 5 stars Reviewed 2 days ago NEW

Not exceptional for the price paid. 1/ room is not exceptional. But very clean. 2/ you can hear people next door taking showers which is disturbing 3/ hotel keys don't operate well in lifts 4/ Hotel don't replenish laundry bags until reminded the third time. 5/ Staff were very polite though. 6/ Location is great.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is an interesting one...short story we stayed here with our newborn for 3 nights as part of our Health Insurance cover. The good bits - big room, nice bathroom with shower and bath (something I crave when staying in a hotel), room service was prompt and the food was good. The rooms were very well sound proofed (very helpful... More 

Was this review helpful? Yes 2
Lucy W, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear TravelingPom031, Thank you for reviewing your recent stay with us. We are delighted you enjoyed! More 

Melbourne, Australia
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked for our 19th wedding anniversary as we stayed two years for the same occasion & were bowled over by the service, complimentary upgrade & champers. I became a Hyatt member & even booked 2 rooms ( one club & one grand king) and rang to see if there were club rooms still available & what the chances were of... More 

Was this review helpful? Yes
Lucy W, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear nickiCheshire, Thank you for your feedback following your recent stay with us. We are thrilled to have shared such a special occasion with you once again and were absolutely delighted to provide a complimentary upgrade. We hope to have the opportunity to welcome you back again soon. More 

Sydney
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A very well located five star hotel with every luxury and convenience you would expect at this price point. The service was great and we got a complimentary upgrade. Easy to explore lots of Melbourne city highlights on foot from the hotel. There is also an Avis in their garage if you fancy a day trip further afield. The bed... More 

Was this review helpful? Yes
Lucy W, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Frailejon, Thank you for your wonderful review. We are delighted you enjoyed your stay with us. We must agree - our beds are extremely comfortable! We look forward to welcoming you back. More 

Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is centrally located within the city. Shopping, nightlife, dinning etc are mostly within walking distance. The hotel still has the air of grandness but it is quite apparent that a facelift is in order. I swear I could discern a faint smell of mustiness that usually permeates old buildings. The hotel is not without its positives. The bathroom... More 

Was this review helpful? Yes
Lucy W, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Jack M, Thank you for your review following your recent stay with us. We are thrilled that you enjoyed your stay and hope to have the opportunity to welcome you back again in the not too distant future. More 

melbourne
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first stay at the Grand Hyatt and we really enjoyed it, the club rooms were well appointed and spacious, great views over the river and the bay and access to the executive club lounge was included. The complimentary canapés at the club lounge were delicious. The only slight downfall was being overcharged for breakfast (should have been... More 

Was this review helpful? Yes
Lucy W, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Tajyd, Thank you for your feedback following your recent stay with us. We are thrilled to learn of your overall enjoyment. I will be sure to pass along your feedback of your breakfast experience to the relevant staff members for review. We hope to have the opportunity of welcoming you back again soon. More 

Melbourne, Australia
1 of 5 stars Reviewed 5 days ago NEW

Worst hotel stay I have ever experienced. Wrong door key given, Wrong room type, staff lacked care. I will never return and will never recommend this Hotel to any friends or family. There were far too many mistakes and lack of care to fix them as it seemed they were understaffed

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

this is one of the best hotels i have stayed in. it is my favourite and i look forward going back. many top leading shops surround it like, chanel, prada and many others. the breakfast was amazing any dietary requirements that you have the chefs carter around. nice room with a fabulous view. the only slightly annoying thing about this... More 

Was this review helpful? Yes
Lucy W, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Rachel N, Thank you for reviewing your recent stay with us. We are thrilled you enjoyed your stay with us. I have to agree with you - breakfast in Collins Kitchen is incredible and definitely a must - I am delighted you were able to experience this. We hope to welcome you back again in the not too distant... More 

East Anglia, UK
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were on the holiday of a lifetime....this was the best hotel we stayed in. Room - clean, comfortable, spacious, seating area, bath & shower, comfy bed, free bottled water and wifi Reception - accommodating, friendly, chatty (they kept our bags for free for 18 days whilst we travelled light) Bar - a great happy hour that ran for 5... More 

Was this review helpful? Yes
Lucy W, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Sue A, Thank you for your review. We are thrilled you enjoyed your stay with us. I must agree with you, our location is ideal! We look forward to welcoming you back again soon. More 

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