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All 171 Melbourne hotels

BEST WESTERN Riverside Apartments

4.0 of 5 Hotel   |   474 Flinders Street, Melbourne, Victoria 3000, Australia
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Ranked #97 of 171 hotels in Melbourne
A recent review
4 of 5 stars Reviewed February 27, 2013
DorothyCairo Cairo, Egypt
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  • Reviews (125)
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125 people have reviewed this hotel

Traveler rating
    27
    60
    16
    13
    9
See reviews for
33
32
5
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
  • French first
  • Japanese first
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English first
There are newer reviews for BEST WESTERN Riverside Apartments
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Cairo, Egypt
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 27, 2013

I shared a two bedroom apartment with 3 adult family members. The check in was good although there was a little confusion over the parking but was quickly sorted out. We were very impressed when we walked in the room. It was spacious, very clean, amazing view from the 15th floor and everything you could need for a longer stay.... More

Was this review helpful? Yes
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for your comments regarding your recent stay. I'm glad you found the apartment comfortable and clean. The views from some apartments are terrific. I'm sorry you had problems with the internet. We have asked our IT guy to correct this problem. The free internet in the lobby should be up to speed for your next stay. We hope... More

Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 25, 2013

We stayed in a 3 bedroom apartment. In total there were 6 adults and 3 children (2 of whom were in portacots). The apartment fit us all comfortably (1 single bed was in the living area which we did not mind). That apartments were spacious with 2 bathrooms and kitchenette. The location would be hard to beat and we would... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for your thoughts regarding your recent stay. I'm glad you had a terrific time and enjoyed the spacious apartment. The child proof gate and perspex sheets over the railings make the apartment more child friendly and we are always looking at new ways of improving the comfort of guests so thank you for your feedback. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 22, 2013 via mobile

I booked the riverside apartments through Hotwire, so we didn't even know where we were staying until the morning of check in. I booked the hotel based on the four star rating and amenities. What a mistake. I am a pretty reasonable person and don't ask for much in a hotel, except for the staff to be friendly and the... More

Was this review helpful? Yes 1
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for your feed back regarding your recent stay. My apologies for your feeling our apartments did not live up to your expectations. I know our staff work hard to make our guests feel comfortable during their time with us. I hope you will allow us a second chance to prove your stay was an exception rather than the... More

Melbourne, Australia
Top Contributor
95 reviews 95 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 21, 2013

Stayed in the Annex, got a great rate as the life is being repaired, and so you have to use the stairs and come in through a grotty entrance. All good, as this was what was advertised. Excellent for location, value, cleanliness and service. Quality of rooms is average and need a refresh, but wasn't expecting more. Quite noisy, we... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for posting comments regarding your recent stay with us. We hope to have the lift up and working by mid March but in the meantime please take advantage again of the great rates for these 1 bedroom apartments. More

Marlboro, New Jersey
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 17, 2013

I am an American visiting her sister and her husband who live in Victoria. We are all in our late 60's. She planned a few days for us in central Melbourne and booked 4 nights for us. My sister was told the room had been newly refurbished. But the furniture was shabby and one of the bedrooms was almost a... More

Was this review helpful? Yes 1
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for posting comments regarding your arrival at Best Western Riverside Apartments. Unfortunately your 4WD with high roof rack was unable to safely access either our car park or the public car park with our building. Both car parks have a standard vechicle height limit. High vehicles attempting to enter pose a real threat to public safety as ceiling... More

Melbourne
Top Contributor
74 reviews 74 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed February 12, 2013

We stayed here recently and were suprised about how large the apartment was. It was a funny set up. After checking in with reception you then had to leave and walk down the lane and around onto Flinders Lane to get into the apartments which were not actually attached to the main hotel? Odd? Anyway after going up a dodgy... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for taking the time to review Best Western Riverside Apartments. From your description you stayed at our annex property, The Highlander. We have two properties, Riverside Apartments (where reception is located in Highlander lane) and The Highlander located on the corner of Flinders lane and Highlander lane. I'm pleased to hear you had a good nights sleep and... More

Melbourne, Australia
2 reviews
4 of 5 stars Reviewed January 24, 2013

We are a group of 7 women who stay at the hotel each year during the tennis. The hotel is perfectly located to get the tram to the tennis, enjoy the walk home along the river and enjoy the city. Staff are very helpful - the receptionists all went out of their way to meet all of our requests. They... More

Was this review helpful? Yes
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you ladies, It's always a pleasure having you stay with us and we know how excited you are to be in Melbourne during the tennis. See you all next year! More

Indooroopilly, Queensland, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2013

Usually the bad reviews are from those who are expecting 5 star while paying 3 star. We were down to stay in the apartments a short walk away in Flinders Lane. We were in lucky 13 on the third floor, located over the noisy lane way, despite being a Thursday and Friday night, it wasn't noisy quite the opposite. The... More

Was this review helpful? Yes 1
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for your kind words and also for taking the time to review Best Western Riverside Apartments. I'm glad you enjoyed lucky apartment #13 and I'm equally pleased you enjoyed your overall stay with us. Our staff appreciate your thoughts. More

Canberra
Contributor
19 reviews 19 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 19, 2013

We stayed in this hotel to catch a few days of the tennis open. Very convenient location as the tram stop is literally within a stone's throw of the hotel. We had a 2 bed apartment. The rooms were spacious and we had views of the sea (with a little stretching) and the river as well as the city. The... More

Was this review helpful? Yes
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for taking the time to review Best Western Riverside Apartments. I'm glad you hear you enjoyed your stay and we look forward to welcoming you back. Our kitckens and bathrooms are all being renovated and we hope to have the majority finished soon. Something to look forward to on your return. More

Gore Southland
Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2013

Great place to stay. Staff were really helpful. Apartments clean and servicing of the units was brilliant. The location is central and you could walk everywhere. About 50 metres (if that much) to the tram stop. Across the road from the Melbourne Aquarium and not too much further to the casino and Southbank. Highly recommend

Was this review helpful? Yes 1
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

It's great to hear guests have such a good stay. Thank you for your review of Best Western Riverside Apartments. Next time you are in Melbourne please stay again with us. Cheers More

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Additional Information about BEST WESTERN Riverside Apartments

Address: 474 Flinders Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Riverside Apartments 4*
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Also Known As:
Best Western Riverside Apartments Hotel Melbourne
Best Western Melbourne
Best Western Hotel Melbourne

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Amenities

Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style
#82 Luxury Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more   less 
Number of rooms
49

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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