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All 172 Melbourne hotels

BEST WESTERN Riverside Apartments

4.0 of 5 Hotel   |   474 Flinders Street, Melbourne, Victoria 3000, Australia
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67%
Ranked #113 of 172 hotels in Melbourne
A recent review
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105 people have reviewed this hotel

Traveler rating
    20
    49
    15
    13
    8
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29
27
5
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Old South Wales
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Clean room but needs up dating. Facilities ok. Had booked a 3 bedroom apartment but on entering found a 2 bedroom apartment with a single bed placed in the corner of what you call the eating area. Not pleased. Staff were very accomodating with everything else that was asked of them.

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for posting a review of your recent stay at Best Western Riverside Apartments. I'm glad you enjoyed your time with us and we hope to see you again. I was surprised to read you were accommodated in a 2 bedroom apartment when you had booked a 3 bedroom apartment. I have spoken to our reception staff and checked... More

Top Contributor
50 reviews 50 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is convenient with Flinders St station, Federation Square, shops and restaurants, the Aquarium and Yarra all within a short walk. My apartment was in the annexe. The apartment is large and comfortable. It was clean but showing signs of wear and age. The bathroom corners looked a bit grubby but overall it was clean. I have been told... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Glad to hear you enjoyed your stay with us and that your stay was comfortable and convenient. Melbourne has a lot to offer and is a great city to visit all year round. Please come back soon. More

Jakarta, Indonesia
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed here for 4 nights at their annex building. For a place with no breakfast, no hotel ish facilities and expensive parking, the price could have been better. However, the apartment is decently sized, the location, although very close to King Street where gentlemen clubs are located,is quite convenient to access as it is pretty close to the... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for taking the time to review your recent stay at our annex, The Highlander. I'm glad to hear you had a pleasant stay with us and hope to see you again soon. More

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The apartment was comfortable clean and sufficient space. Well equipped kitchen but no oven. The appliances were very old but worked fine. Close to DFO, and major tourist attractions. Very close to the tram. You need to be clear about the fact that we stayed in the Annexe, not the main place. There was a shared laundry with a washing... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for taking the time to review our annex property, The Highlander. I'm glad you enjoyed the apartment and thought it was good value at a time when many hotels have over inflated rates. I'm sorry you were disturbed by the noises from the street. Next time you stay please contact reception and we will do our best to... More

Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Plenty of space, two spacious rooms, nice kitchen and lounge/dinning area but found it expensive for what it is. Just flown into Melbourne and went straight to the hotel at approx 11.45am, yes, i was early but needed to get rid of my luggage. Was greeted by a rather grumpy, youung lady who kept telling me i am far to... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for reviewing your recent stay at Best Western Riverside Apartments. Our reception is open 24 hours and reception staff do their best to accommodate early arrivals. We have a baggage lock up that is always accessable so guests are free to leave their baggage if they arrive earlier than 2pm. Check in at 2 pm allows housekeeping to... More

Sydney, Australia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 4, 2014 via mobile

I stayed here for two nights and was surprised at how big the one bedroom apartment was. It was conveniently located a few minutes walk from the Convention centre. Although a little far from the main hub of restaurants. Bit noisy at night and early morning if your apartment is facing the main room.

Was this review helpful? Yes 1
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for taking the time to place a review of your recent stay at Best Western Riverside Apartments. We hope to see you again soon in our beautiful city. More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 28, 2014

Stayed in a first floor apartment. Although the apartment was fine, good amenities and great location to get around Melbourne, it's a terrible place cause the walls are paper thin. The apartments are surrounded by strip joints and brothels so pounding music and people talking all night. During the day all you can hear is traffic noise. Won't stay here... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for your review of our annex apartments, The Highlander. The Highlander are all 1 bedroom apartments, rated 3.5 stars by the RACV and are a viable alternative for the budget conscious traveller. They are located on the corner of Highlander lane and Flinders lane, just 5 minutes walk from the Crown Casino and Southern Cross railway station. Our... More

Darlington, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 26, 2014

We spent 5 nights here over Christmas 2013. The hotel seems quite unprepossessing from the outside with a side alley entrance. Inside, however, it is clean and comfortable with some great views over Melbourne and out to the coast from the higher floors. The apartment itself was quite spacious with excellent facilities including tea and coffee replenished every day. Staff... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for your lovely review of Best Western Riverside Apartments. Next time you come to Melbourne please contact us again as we have your accommodation preferences on record. This way our staff can tailor your needs to make your next stay just as memorable. More

Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 13, 2014

We stayed over the Christmas and New Year period for 9 nights and were very disappointed with our stay. The morning after we arrived we complained about the bathroom being filthy, including mould in the shower. This was somewhat dealt to, however the rooms and bathrooms was poorly cleaned for the entirety of our stay. Despite being told to be... More

Was this review helpful? Yes 1
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Firstly, my apologies for the problems that occured during your recent stay with us. Our property was heavily booked on those days and staff clearly slipped up in giving you the usual standard of service you would expect to receive. Your feedback sheet did not have an email address to respond to, this is usually thought of as the guest... More

London, United Kingdom
Top Contributor
53 reviews 53 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 12, 2014

Stayed in a one bed flat for 3 nights. Located on free tram route that goes round CBD and opposite sea aquarium and Crown Casino And entertainment complex. The flat was very spacious and reception staff were very friendly and helpful. An amazing view from 17th floor.

Was this review helpful? Yes 1
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review

Thank you for letting others know what an enjoyable time you had while staying at Best Western Riverside Apartments. We hope to see you again soon. More

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Additional Information about BEST WESTERN Riverside Apartments

Also Known As:
Best Western Riverside Apartments Hotel
Best Western Riverside Apartments Hotel Melbourne
Best Western Melbourne
Best Western Hotel Melbourne
Address: 474 Flinders Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#90 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Riverside Apartments 4*
Official Description (provided by the hotel):
Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more   less 
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