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All 171 Melbourne hotels

Mercure Welcome Melbourne

3.0 of 5 Hotel   |   265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
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Mercure Welcome Melbourne
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Ranked #101 of 171 Hotels in Melbourne
A recent review
5 of 5 stars reviewed 1 week ago
joan s Huonville, Australia
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3,007 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
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There are newer reviews for Mercure Welcome Melbourne
See the most recent reviews
Huonville, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel 1st-3rd December. Daughter booked it as we were in Melbourne to see her before flying overseas. From the booking to our departure we couldn't ask for better. Thank you Josh for placing the chocolates and card in room. A lovely touch and meant so much. Deva (hope have your name correct) your welcome as we checked... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Joan S, Thank you for writing such a detailed review and for highlighting the achievement of our team to provide service that is memorable. Trust you had a great time catching up with your daughter. We are very lucky to count you amongst our loyal regular's and we look forward to welcome you back for your next visit. Sincerely,... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Mercure - 26th November 2014 for 3 nights. was a very nice hotel, staff were very helpful. We had the standard room, which was a little small but was perfect for a 3 night stay. Bathroom was very nice. Only thing I would of asked for was a better view as we was looking straight onto a... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear lisa r, Thank you so much for taking the time to write a positive review about your recent stay. Our location is ideal to experience all Melbourne. I have taken the liberty to amend your profile to have a room on a higher floor with a view to be allocated on your future stays with us. We look forward... More 

Vevey, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We stayed three nights for a theatre weekend in Melbourne. The staff were great and the location perfect for easy access to theatres and restaraunts. Rooms are small but the bed was ok. The main problem with this Hotel is it is about 10 years overdue for a refurbiisment. It is just tired and grotty. The reception is shared with... More 

Was this review helpful? Yes 1
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Richard H, Thank you for your constructive review and for taking the time to mention our perfect location and the great service provided by our team member. Hopefully what we are lacking of in the modern feel of the hotel, we made it up with our fantastic location and great service. Yours sincerely, Alex Mihardja, Operational Project Manager More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Our travel agent booked us at this hotel so the room was prepaid and non-refundable. When we approached the room the hallway was narrow and had bags of trash along the way. It smelled like a curry restaurant. Then when we opened the door, the room smelled strongly of cleaning chemicals. The window was not one you could open, so... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Sheltieboys, Thank you for your time to provide a review. I am very sorry to read that we were unable to provide you with a pleasant and trouble free stay. Unfortunately all windows at Mercure Welcome are permanently lcoked. Once again please accept our apology as this concern of yours was not handled to a mutual satisfaction. I welcome... More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at Mercure in November. Great location and helpful staff. We were allowed an early check in which was great. Although our room was small and no view, the bed was comfortable and had everything else we needed.

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Saroj R, Thank you for your recent patronage and your time to provide a review. I am happy to read that you enjoyed most aspects of your stay with us and that we were able to assist you with your early arrival. WE hope to see you again very soon. Kind regards, Alex Mihardja, Operational Project Manager More 

Canberra
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here one night as I had a work meeting in the Grand Mercure which is part of the same hotel complex. The hotel is right in the centre of Melbourne so there is no doubt about its convenience. Taxi access is off Little Bourke Street however which can get congested. The reception area is shared between the hotels... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear GOMac, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our refurbished bathrooms. I will convey your feedback to our Front Office Manager regarding issue with your room key. Generally the key gets automatically deactivated after 11am on the day of departure,... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 2 weeks ago

I was lucky enough to use FlyBuys points to stay, so am not sure of how economical it is to stay here. The room we had faced onto a narrow laneway (not Little Bourke) and although it faced onto a concrete wall (ie. no view) it was quiet as a result. The room was small but had everything you needed... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear FirstTimeParisKathy, It is always pleasing to read a positive review from a Top Contributor! I'm glad the services used were satisfactory. Our close proximity to Chinatown, transport and tourist attractions is very beneficial to all travellers. I agree our location is excellent! Our friendly, welcoming staff do make a great difference to our guest's stay. We look forward to... More 

Sydney, Australia
Top Contributor
80 reviews 80 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in Melbourne and stayed in this hotel again for 2 nights. I have noticed the hotel has done improvement to their furnishing. The front counter reception service was well managed and attend to check in and check out promptly. This is a good sign of efficient service. The building and construction next to the hotel has completed and... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear adstone888, It's great to see positive comments from a Top Contributor. We're pleased to read that you enjoyed your stay with us. Thank you for noticing all the positive changes within the hotel. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the center of the... More 

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Additional Information about Mercure Welcome Melbourne

Address: 265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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