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Mercure Welcome Melbourne

3.0 of 5
Hotel website
265 Little Bourke Street, Melbourne, Victoria 3000, Australia
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1 room 1 guest
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Mercure Welcome Melbourne
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3,326 Reviews from our TripAdvisor Community

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Traveler rating
    446
    1,323
    1,032
    343
    182
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539
1,230
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (3326)
  • Mar-May only
    (862)
  • Jun-Aug only
    (851)
  • Sep-Nov only
    (747)
  • Dec-Feb only
    (866)
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1 review
3 of 5 stars Reviewed 3 days ago NEW

Came to hotel, which very conveniently located in the middle of Melbourne's CBD. It was within walking distance of many areas travellers would want to stay, and on the edge of Chinatown. There are 2 hotels operated within the one complex, which was fine. The room was very small but had all the amenities you would expect from this level... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Ted T, Thank you for your time to provide feedback it is helpful to know what we need to change to improve our service. We look forward to your next business trips. Kind regards, Alex Mihardja Operational Project Manager More 

Sydney, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Fantastic location, immediately adjacent to major shops and speciality shops. Also very easy, short walking distance to attractions, like quaint laneway restaurants, Fed square, QV Markets, Yarra, Stadiums, etc. Staff were very accommodating and helpful, especially Devi and Josh, the manager. Hotel is very good value, for what paid for, as good quality 3 star hotel. Bathrooms had been tastefully... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Ian923, Thank you for taking the time to post a positive review on TripAdvisor. Your kind words are greatly appreciated and we look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager More 

New South Wales
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Although the Mercure Welcome hotel in Melbourne may seem a bit older than some, it was reasonably priced and was very central, especially for the China Town and Greek areas. Plenty of restaurants nearby. It was an easy walk to somel major attractions and close to trams, including the free heritage tram service. There isn't much street parking or access,... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Gutta2Gutta, Thank you so much for taking the time to write a positive review about your recent stay. We hope to see you again for another visit soon. Sincerely, Alex Mihardja Operational Project Manager More 

Napier, New Zealand
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

3 star hotel in the heart of Melbourne's shopping precinct. The great staff almost make up for the hotel's shortcomings. They include 12 floors serviced by only two lifts, and one was regularly being serviced. The common areas lacked heating and were quite dated in appearance. The bed was very very hard as were the pillows. The recently refurbished bathroom... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Kiwis_in_Brit, Thank you for taking the time to share your recent experience at our hotel. Your compliments & concerns are greatly appreciated. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager More 

Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The location is tough to beat and otherwise it's a perfectly acceptable hotel. The staff are friendly and helpful the room was clean and had everything you need - it's just a bit bland... I would definitely stay here again, it's just not something to write home about.

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Tent_to_5-star, Thank you for letting us know what we do so well and for your constructive feedback. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager More 

Greater Hobart, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times on quick trips to Melbourne and it doesn't disappoint. It is central, clean, affordable and great for an overnight stay. The bathrooms are newly renovated (a pleasant surprise) and the rooms are large enough. Staff are friendly too, I love that it is never a hassle to order a cab or give... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Samantha K, Thank you for your positive comment and for your continuous patronage. We look forward to welcoming you back. Kind regards, Alex Mihardja Operational Project Manager More 

Belmont, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 2 nights.... it is an excellent location and very affordable. We had a king size bed with a refurbished bathroom, it was great value for money. Tea & coffee making facilities also included a pod coffee machine with milk in the fridge. The buffet breakfast was the standard fare but in saying that was very nice. It... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Kerrie H, Thank you for taking the time to post a positive review on TripAdvisor. Your recommendation is greatly appreciated. I look forward to welcoming you back on your future visits. Sincerely, Alex Mihardja Operational Project Manager More 

Taree, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very central and, despite the rooms themselves being a little dated, it was a fairly comfortable stay. I chose a larger room with king size bed - comfortable! Bathroom was small but adequate. Restaurant was good. Staff were all extremely courteous and friendly. Would definitely stay again.

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear VAGirl1963, Thank you for your positive review. We look forward to seeing you again for another enjoyable stay soon. Sincerely, Alex Mihardja Operational Project Manager More 

Geelong, Australia
Level Contributor
199 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 1 week ago

Right in the hub of the CBD. Didn't hear any noise from my room. Had a great sleep, spacious room (we booked a superior room), attentive staff, clean. Easy to walk to where we wanted to go. Our price also included breakfast, it was very well priced. They have off site self parking for $15. You need to get staff... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Kazm76, Thank you for your recent patronage and your time to provide a review. I am happy to read that you enjoyed your stay with us. I am sorry to read about the incident with your parking situation, but delighted that our team member was able to assist you promptly. We look forward to your next visit. Kind regards,... More 

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