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Mercure Welcome Melbourne

3.0 of 5
Hotel website
265 - 281 Little Bourke Street, Melbourne, Victoria 3000, Australia
Mercure Welcome Melbourne
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Best prices for: 1 room 1 guest
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Ranked #107 of 158 Hotels in Melbourne
A recent review
4 of 5 stars reviewed 4 days ago
Worldofg Brisbane
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3,292 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (3292)
  • Mar-May only
    (862)
  • Jun-Aug only
    (818)
  • Sep-Nov only
    (746)
  • Dec-Feb only
    (866)
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A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

This is the perfect place for your trip to the city. Right in the heart of Melbourne, out the door and straight in to the main shopping area. Excellent rooms, breakfast and very obliging staff. Could not wish for a better location at an amazing price.

Review collected in partnership with Accorhotels.com

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Brisbane
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Not the most modern hotel in The CDB but probably the best value. Positioned just of Swanson St in the Heat of the CDB, perfect for shopping- only 5 minute walk to Federation Square and Flinders station. With only a 20 minute walk to Rod Laver stadium its ideal for concert goers. The rooms are small and a bit out-dated... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Worldofg, Thank you for being positive in what we do well and for bringing to our attention what we can improve upon. I hope that we can still look forward to welcoming you back in the near future. Kind regards, Alex Mihardja Operational Project Manager More 

Perth, Australia
Level Contributor
178 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was nice. It was easily accessible, had good size rooms, especially for a room with two single beds. The service was good. The beds were comfortable. They had a lot of channels on the TV. And they had a bar, and a restaurant in the hotel.

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear TK K, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed all aspects of your stay with us. We look forward to welcoming you back to our hotel in the future. Kind regards, Alex Mihardja Operational Project Manager More 

Hobart, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I really enjoy this property, it is so central to all of Melbourne and the location in the CBD is by far the best out of any hotels I have stayed at or seen. The room was a great size and I was lucky to have one of the new rooms. It was probably more than I expected and that... More 

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Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Mark H, Thank you for your time to provide a review. I am very sorry to read that your otherwise great stay was marred by the incident involving our Housekeeping staff. Please allow me to apologize for the experience you encountered. We look forward to your next visit and please do not hesitate to contact myself if I can... More 

Ballina, Australia
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First, lets face it, the Mercure brand is one of Accor's lesser brands and it is easy to see why. The narrow winding corridors and dingy little rooms certainly make the place feel like a rabbit warren and the noisy, temperamental lifts don't add to the ambience. BUT, the location is superb if you want to be in the heart... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear John N, Thank you for being positive in what we do well and for bringing to our attention what we can improve upon. We really appreciate your honest and fair feedback. We hope that we can look forward to welcoming you back in the future. Kind regards, Alex MIhardja Operational Project Manager More 

Singapore, Singapore
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Do not go there unless you are part of a Chinese tourist group! The hotel is noisy with people shouting and running in the corridors or knocking on your door when you sleep. Garbage collection will keep you awake from 4 am as the windows are not sound proof either. Breakfast buffet spread is the worst I have seen in... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Sfaxien, Thank you for your time in providing a review, it is certainly not pleasant to read a review such as yours. Our apologies for the inconvenience caused. Kind regards, Alex Mihardja Operational Project Manager More 

Travelers are raving about these Melbourne hotels

Stafford, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is dead bang in the center of Melbourne's Chinatown area. I hadn't realised how massive Melbourne is! The hotel is an imposing towerblock! Think I was on the 7th floor? The rooms were first class, modern and very clean with good shower facilities. The lifts were a bit of a pain because you had to insert your card... More 

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Ian1999, Thank you for your recent patronage and your time to provide a review. I am happy to read that you made the most of our great location as a base to explore Melbourne. Your concerns have been passed on to relevant Department Heads. We look forward to welcoming you back when you are next in town! Kind regards,... More 

Brisbane, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I've just had three nights in Mercure Welcome and I gotta say, it was a great experience. I'm not a frequent traveller, so I was very wary about all aspects of my break and had an eagle eye out for anything that could go amiss. And thankfully, nothing did. I arrived early Sunday morning and was welcomed warmly on a... More 

Was this review helpful? Yes 1
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Rozzie J, Thank you for taking the time to share your detailed feedback with our Tripadvisor community. We truly appreciate your feedback about the hotel and will ensure that your kind words and feedback are passed onto our team. It is lovely to hear you enjoy your stay with us, and found our location perfect for your first time... More 

Hong Kong, China
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The rooms are a bit small and old, it needs renovation but the location is central and convenient to every where of the city center on foot. It worth the money for the location. You also can get free wifi if you are a member of the hotel group, so better to register as a member before you go there.

Was this review helpful? Yes
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear 978sue, Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. Our loyalty program is fantastic as it gives you immediate rewards and savings and best of all it's free! We look forward to seeing you again in the not too distant future. Kind regards, Alex Mihardja Operational Project Manager More 

Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I checked in on the 30th of April with my colleague, both of us a frequent business travellers and the next morning we both agreed our respective rooms were among the worst we had ever had the misfortune to stay in. The rooms were very old and in a state of disrepair, being a gold Accor member I had hoped... More 

Was this review helpful? Yes 1
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Nic_G-Wong, Thank you for your time to provide feedback . Please accept my apology about the experience you had whilst with us. I believe that our General Manager has been in contact with you via email. Feedback such as yours allows us to identify areas of improvement and I thank you again for providing a review. Please do not... More 

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