We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Swanston Hotel, Grand Mercure

4.0 of 5
Hotel website
195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
The Swanston Hotel, Grand Mercure
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #72 of 172 Hotels in Melbourne
A recent review
5 of 5 stars Reviewed December 28, 2011
Hepsprings Hepburn Springs, Australia
Write a Review

1,841 reviews from our community

Traveler rating
    496
    856
    367
    80
    42
See reviews for
475
623
186
308
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
  • All months
    (1841)
  • Mar-May only
    (473)
  • Jun-Aug only
    (458)
  • Sep-Nov only
    (387)
  • Dec-Feb only
    (523)
All months
There are newer reviews for The Swanston Hotel, Grand Mercure
See the most recent reviews
A TripAdvisor Member
4 of 5 stars Reviewed December 30, 2011

for being Grand Mercure, with strategic location, we are expecting to experience quality room and bathroom, instead, we found that the room is quite ordinary, nothing special, and the bath room is similar to 2 star hotel. Perhaps The Grand Mercure, should improve its room ambiance and to improve the bath room / toilet to reflect its level of grade... More 

Was this review helpful? Yes 1
Melbourne, Australia
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 28, 2011

Sorry to say it but there is nothing "Grand" about this hotel. We were shocked at how out dated it seemed. The bed was like a rock and the pillows were like pancakes. The airconditioning also sounds like an aeroplane was flying over head when we turned it on.

Was this review helpful? Yes
Hepburn Springs, Australia
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 28, 2011

Fabulously located to all major retail stores and Chinatown Prompt check in , loved our room , fabulous city view from large curved window , so pleasing after a view from hell at Mercure Sydney last month. Only 1 negative , breakfast not up to usual Mercure standard , eggs deplorable but will definitely return.

Was this review helpful? Yes 1
Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2011

We have stayed at The Swanton Hotel many times it is good value for the money they charge for the rooms and we find it a very safe area at night There is a Seven Elven store just acoss the street if you want it . Atms at the front door on the street and also one in the hotel... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 26, 2011

We were surprised to find this hidden gem in the heart of Melbourne CBD! My family travelled with another family and although it is in the middle of the ity, the facilities are family friendly - sofabed for kids, kid-friendly pool, etc. The facilities - the hotel facilities are what you would expect from 3-4 star hotel. There's concierge, chafes,... More 

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed December 24, 2011

+Great location in the CBD, easy access to all public transportation +Good concierge service +Recognition of Platinum status in Accor, got upgraded - Beds are not very comfortable - Overpriced breakfast - No free Wifi, 10$ per 24 hours.

Was this review helpful? Yes 1
Surfers Paradise, Australia
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 22, 2011

Stayed at the Swanston earlier this year for 7 nights & it's in a perfect location. Within 5min walking distance of all the major shops, trams, cafes, restaurants, and Chinatown. The staff here were all friendly & helpful, room was above average certainly comfortable 4 stars and no trouble sleeping. We believe the only disappointment was the tiny swimming pool.... More 

Was this review helpful? Yes
Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed December 22, 2011

The location is just wonderful if you want to get to all the shopping Melbourne has to offer. Room was clean and comfortable and I would definitely recommend staying here .

Was this review helpful? Yes
A TripAdvisor Member
4 of 5 stars Reviewed December 21, 2011

Found the staff to be very friendly & efficient. The rooms were very clean and spacious. Only wish that the beds were queen size but we were fully aware of that when we booked. Close to all facilities.We will definitely would come back.

Was this review helpful? Yes
A TripAdvisor Member
4 of 5 stars Reviewed December 19, 2011

The Swanston offers great value for money and is the perfect location for shopping in the city - Bourke St,Myer, Melbourne Central and all the beautiful lane ways. The service was very friendly and efficient, the room, although small had all the requirements I needed. Look forward to staying there again soon.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

142 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (118)
Viewed
Room/suite (46)
Viewed
Bathroom (21)
Viewed
View from room (12)
Viewed
Hotel & grounds (8)
Viewed
Dining (4)
Viewed
Pool/beach area (2)
Viewed
Other (25)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Dining (4)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (4)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question