We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 171 Melbourne hotels

The Swanston Hotel, Grand Mercure

4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Hotel amenities
The Swanston Hotel, Grand Mercure
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added The Swanston Hotel, Grand Mercure to your Saves list
Ranked #67 of 171 Hotels in Melbourne
A recent review
4 of 5 stars reviewed 6 days ago
normatika Auckland Region, New Zealand
Write a Review

1,747 reviews from our community

Traveler rating
    470
    820
    344
    73
    40
See reviews for
453
592
180
294
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
  • All months
    (1747)
  • Mar-May only
    (435)
  • Jun-Aug only
    (458)
  • Sep-Nov only
    (387)
  • Dec-Feb only
    (467)
All months
There are newer reviews for The Swanston Hotel, Grand Mercure
See the most recent reviews
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Great location making ideal base for a holiday in Melbourne. Plenty of shopping and places to eat nearby. Our room was kept clean and tidy with daily servicing. Comfortable beds. We encountered friendly and efficient staff. Will certainly stay there again.

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Normatika, Thank you for sharing your experience via Tripadvisor. Delighted to read that you had a great stay with us and we hope to see you again very soon. Kind regards, Alex Mihardja, Operational Project Manager More 

Perth, Australia
Top Contributor
110 reviews 110 reviews
48 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The location of this hotel is simply perfect for those wanting to explore Melbourne's variety of shopping. The room we had was clean and comfortable. All staff were very friendly and helpful. Drinks are always good at the Cocoon bar.

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear ajjbaker, We love receiving a great feedback from a Top Contributor such as yourself. Your kind words on our team member is greatly appreciated and I am thrilled that you once again have taken the time to enjoy some beverages at Cocoon Bar. WE hope to see you again soon for another enjoyable stay. Kind regards, Alex Mihardja, Operational... More 

Devon,
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed two nights on business and the hotel was quite poor. Although very centrally located it was difficult to get to by car down a very narrow lane. But the more serious issue was that the hotel was quite tired and worn out. The room I stayed in absolutely stank. It was rancid. The furniture was basic and old... More 

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Denirokeane, Thank you for your recent patronage and for your time to provide feedback. I am concerned to read about your disappointed stay and this most certainly does not reflect the high standard we aim for. I know you have indicated that you will not stay again and for this I am sorry. Please do not hesitate to contact... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Saturday night anniversary trip in Melbourne on a very busy weekend. The Swanston was chosen for location and availability. The other reviews are correct- front desk reception was very good. We even got a bottle of bubbly! Other staff like luggage storage were helpful and overall no complaints considering that this is an old building. But very expensive for what... More 

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear JohnJill, Thank you for your feedback and may I wish you a a very Happy Anniversary. Hope you had a great celebration in the city. Absolutely delighted to read that you found the service extended by our team member were friendly & helpful. In regards to the rate, generally the weekends are a busy period for us and the... More 

Wodonga, Australia
Top Contributor
52 reviews 52 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was in an amazing location and the level of customer service from all staff members was fantastic. The room was large, with two double beds and plenty of room to spare. While the bed was comfortable the pillows were not great. The bathroom was a bit on the small side and in need of renovation but it was... More 

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Fiona H, It is always pleasing to read a positive review from a Top Contributor! I'm glad the services provided were satisfactory, and really appreciate you mentioning the fantastic service provided by our team member. We look forward to seeing you again very soon. Kind regards, Alex Mihardja, Operational Project Manager More 

Kaleden, Canada
Senior Reviewer
10 reviews 10 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff brilliant & very helpful- especially Josh who made our young daughter's birthday very special. Thank you. We were on the 13th floor so no problems with noise from street. Fabulous location - close to everything in Melbourne by foot.

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Jodie H, It's great to see such a positive comments from a Senior Reviewer. We're pleased that you and your daughter enjoyed your stay with us, and even more delighted to read that she felt very special on her birthday. Your kind words have personally been conveyed to Josh. Thank you again for your feedback and we hope to... More 

Newcastle, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location but don't get a room at the front of the hotel if you want to sleep at all. The room was great ( one bedroom -separate lounge), fantastic inclusions: little extras like a magnifying mirror and clothes brush. Fantastic housekeeping - clean and efficient! Check in staff friendly and concierge exceptional. Ok breakfast in restaurant. Sounds fantastic. So... More 

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Margie53, Thank you for your time to provide a review. I am very sorry to read that your otherwise great stay was marred because of the lack of sleep due to to the noise from all the activities on Swanston Street. I can understand how disappointing this was for you, should you have advised the Duty Manager of how... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Swanston Hotel, Grand Mercure? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Cheap Tickets, Agoda, EasyToBook, Despegar.com, Travelocity, HotelTravel.com, Odigeo, ACCOR, TripOnline SA and Tingo so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
Hotel Style:
#39 Family Hotel in Melbourne
#58 Romantic Hotel in Melbourne
#61 Luxury Hotel in Melbourne
#66 Business Hotel in Melbourne

123 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (109)
Viewed
Room/suite (41)
Viewed
Bathroom (19)
Viewed
View from room (12)
Viewed
Hotel & grounds (8)
Viewed
Dining (4)
Viewed
Pool/beach area (2)
Viewed
Other (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Dining (4)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (4)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay