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All 170 Melbourne hotels

The Swanston Hotel, Grand Mercure

4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)
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Ranked #63 of 170 hotels in Melbourne
A recent review
3 of 5 stars reviewed yesterday
Cofecia Sydney, Australia
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1,658 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We stayed here for 2 days.everytime we come to Melbourne we always stay in this hotel. this hotel location is very strategic, the room are nice and clean.We got a room close to lift so it is a bit noisy. our bed is very comfortable and the female receptionist on the day we first arrived was really good and very... More

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Gladstone, Australia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

It was our first time staying in this hotel and we were very pleased that we did. The hotel is very close to all the shopping and restaurants all within walking distance. The room was fabulous, the bathroom very clean. We both love Chinese food so it was just a walk to China town to eat. I would highly recommend... More

Was this review helpful? Yes 1
Wagga Wagga, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

I recently just returned from staying 3 nights at the mercure welcome. I have stayed in both sides of this hotel & i find them both fine. Sure the rooms are nicer & more modern in the grand mercure side but if you just need a bed to sleep in & a shower than the mercure welcome is also fine!... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 3 days ago NEW

It's loud and run down and room in need of repair. stayed here Saturday night on business couldn't get a good night sleep as it's too close to the loud drunks outside along the street . Choose some where else to stay in Melbourne if you want a decent sleep

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Kalbarri
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed for 5 nights last week and found that the hotel did not meet Grand Mercure standard. Whilst the room was nice and quiet and ideally located the rest left a lot to be improved upon. Our bathroom was covered in mould on the walls and ceiling and housekeeping failed to replace tissues and soup. The breakfast served in the... More

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Erdi G, General Manager at The Swanston Hotel, Grand Mercure, responded to this review

Thank you for your comments and please accept my apologies that our service on this occasion, took away from your stay. I was pleased you found the room comfortable and will inspect the bathroom with my housekeeping Manager from your comments to ensure any cleaning actions are followed up. I will also review the breakfast buffet. Thank you again and... More

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Can't get a better CBD location than this hotel. It is metres from the Bourke Street Mall and surrounding shops There is also literally a hundred restaurants at your doorstep including Chinatown. An Excellent location and staff were great !!

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Erdi G, Director of Sales at The Swanston Hotel, Grand Mercure, responded to this review

Dear Phill, Thank you for your very positive comments and ranking on the hotel. I will pass these on to the entire team! Best regards John Dickson - General Manager More

Cairns, Australia
Contributor
20 reviews 20 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our third stay here & will continue to come back. Fantastic location & walking distance to so many attractions. Right in the restaurant/shopping precinct of Melbourne. Every staff member we encountered offered 6 star service, & they certainly aim to please! Rooms are very large & well appointed, & spotlessly clean. Our standard room even had a microwave & toaster.... More

Was this review helpful? Yes 2
Erdi G, General Manager at The Swanston Hotel, Grand Mercure, responded to this review

Wow, such great comments and thank you so much for this. Our staff try very hard to ensure all of our guest receive great service so will pass this review onto them. We certainly look forward to welcoming you back. Kind regards John Dickson - General Manager More

Launceston, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

My husband and I love staying at The Swanston Hotel. The location is fantastic and we love relaxing in the Cocoon Bar in the afternoons before going out for a meal. We have stayed here many times and we always know what to expect. We have just recently stayed again and for the first time had breakfast included in our... More

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Erdi G, General Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Kristy, Thank you for your very positive comments following your most recent stay here at the hotel. We certainly enjoy a great location but very pleased we are able to back that up with a reliable product and a positive service offering. Thanks again and safe travels. Regards John Dickson - General Manager More

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I always prefer to stay at independent, boutique properties whenever I travel but have been staying at The Swanston Hotel (formerly Mercure Grand) for years!!! The location couldn't be more central! Smack-bang in the middle of Melbourne's premium shopping district and Melbourne's iconic laneways surrounding the hotel. It's a hop to Lt Bourke St (China Town), a couple of blocks... More

Was this review helpful? Yes
Erdi G, General Manager at The Swanston Hotel, Grand Mercure, responded to this review

Thank you so much for your positive comments from your recent stay with us. We do enjoy a great location in regards to shopping and restaurants etc and I am very pleased that the team here showed that our service and value matched that great location. Best regards and safe travels, John Dickson - General Manager More

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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#38 Family Hotel in Melbourne #57 Luxury Hotel in Melbourne #60 Business Hotel in Melbourne #63 On the Beach Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
Number of rooms
200

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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