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All 171 Melbourne hotels

The Swanston Hotel, Grand Mercure

4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
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Ranked #71 of 171 Hotels in Melbourne
A recent review
4 of 5 stars reviewed yesterday
marikaj79 New York City, New York
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1,786 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

As soon as we arrived, the front desk was nice enough to have a room ready for us after we endured a 24 hour trip to arrive in Melbourne. The hotel is located in the city centre on a very busy street. Not my ideal location (I like a bit of quiet) but our room faces the side of the... More 

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Singapore, Singapore
Top Contributor
80 reviews 80 reviews
35 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I wanted a hotel in Chinatown on Xmas eve because I knew it wld be vibrant on that night and it certainly didn't fail me. Hotel location is good. Only problem is parking is 5 mins walk away at a nearby Wilson parking. Dont forget to validate the parking card at the hotel so you pay a$15 for 24 hrs... More 

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Ng G, We love getting positive feedback from Top Contributors. Thank you. Thank you for your tip regarding the parking and unloading the lugagge prior to parking the vehicle, no doubt this information will come in handy to your fellow traveler. We look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager More 

Victoria
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I stayed for one night in Jan. The rooms were OK, bed was a little hard for my liking and the bathroom was outdated (bath/shower looks dirty/stained). Our highlight of our stay was that we ordered room service for tea and the meals were absolutely beautiful.

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear VicDuo, Thank you for sharing your experience via Tripadvisor. Your compliment & constructive feedback are greatly appreciated. I will be sure to pass on your compliment to our Kitchen Team as no doubt this feedback will encourage them to continuously providing an excellent meals for our our guests. We hope to welcoming you back in the near future. Kind... More 

Sydney, Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here for 3 nights in January for a weekend getaway. The purpose of our trip was to shop, visit family and dine out. The location was fantastic. Everything is within walking distance, perfect for shopping, right near the new Emporium, Myer, DJs so we were able to drop our bags and head back out again.... More 

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear MrsBeachandSki, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodation, as well as the benefits of being so conveniently located in the heart of the city. Delighted to read that you found the accommodation provided was clean and comfortable. We look forward... More 

Salt Lake City, Utah, United States
1 review
1 of 5 stars Reviewed 1 week ago

My stay at this property was a joke. The first was was next to,the elevator & when Imrequested a change they managed to make it even worst by placing me in a back corner room with all the electrical controls right outside my room which go on and off all night long. They didn't improve my situation only made it... More 

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Christie B, I am saddened to read your feedback after your recent stay with us. I was trying to look into your profile to find out the room numbers which have been allocated to you, and if my finding is correct, you are currently still in house for the next few days. If this is the case, please kindly... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 3 nights in this hotel with our 7 years old son. The location is excellent, right in the heart of CBD. Our room was very comfortable, king size bed, excellent shower. 2nd TV on top of the bed was a big hit for our son. The staff were very efficient and friendly, also spotless job from housekeeping. Some... More 

Was this review helpful? Yes 2
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear JLSIP, Thank you for writing such a detailed review and for highlighting the achievement of our team, greatly appreciated. Couldn't be happier to read that your son enjoyed the 2nd TV on top of the bed. Swanston Street indeed is very synonymous to Melbourne's hustle & bustle, what better way than to embrace it and be right in the... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The location for the hotel cannot be beaten but the downside of this is the amount of noise from Swanston Street. Unfortunately the rooms facing Swanston St do not have adequate soundproofing and if you want a good nights sleep (or any sleep before 2am) you need to insist on being in a room that does not face the street.... More 

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Robert M, Thanks for the great review. As a Senior Reviewer we appreciate your honest feedback. Thank you for mentioning our staff and service provided, greatly appreciated. Looking forward to welcoming you back! Kind regards, Alex Mihardja, Operational Project Manager More 

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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
Hotel Style:
#43 Family Hotel in Melbourne
#64 Luxury Hotel in Melbourne
#68 Business Hotel in Melbourne

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