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The Swanston Hotel, Grand Mercure

4.0 of 5
Hotel website
195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
The Swanston Hotel, Grand Mercure
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Ranked #76 of 158 Hotels in Melbourne
A recent review
3 of 5 stars reviewed yesterday
Scotty989
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1,931 Reviews from our TripAdvisor Community

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Traveler rating
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498
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
  • All months
    (1931)
  • Mar-May only
    (511)
  • Jun-Aug only
    (510)
  • Sep-Nov only
    (387)
  • Dec-Feb only
    (523)
All months
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Well I could hear everything that went on in the next room. The slamming of doors loud conversations. The toilet being flushed. The hotel was convenient to where my conference was and was in walking distance to the shopping precinct. The laundry was good and the room was good too. The aircon worked a treat. Would I stay again maybe... More 

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Mumbai (Bombay), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I visited this hotel with my friends, location is in the heart of city. Nothing to complain about the hotel, but nothing impressive as well. I will give 3.5 stars for this hotel for the location. We tried breakfast, in the hotel, it was definitely worth the money.

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear joshi_sameer, Thank you for your recent patronage and for your time to provide feedback. Glad to read that you enjoyed our convenient location, breakfast, and your stay with us. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has to be in one of the best spots in Melbourne, with great places to eat and excellent shopping at the front door, but the rooms are tired and need updating to make this a good experience. if you are looking for a room only and not staying long, then this could be acceptable. also watch out for... More 

Was this review helpful? Yes 3
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Garyhart67, Thank you for your recent patronage and time to provide feedback . Your constructive feedback regarding the room is appreciated. We are currently in the middle of refurbishing the bathrooms and also replacing all the carpet in the rooms. They are being done in stages. We thank you again for your feedback and we hope that we can... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel does not deserve the 4 star rating. Location is the only selling point for this hotel. It is right in the middle of swanston st heart of melbourne. Outside hotel is tram stop.. so it is really convenient. Downside is the room looks outdated especially the bathroom. The housekeeping is also not very good at cleaning the room.... More 

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Southern A, Please accept my apology about the experience you had whilst with us. I have personally addressed your concern to our Executive Housekeeping, whom in turn will speak with the relevant team member, to ensure the incidents remain isolated. Your comment regarding the breakfast has also been passed on to our Executive Chef. Once again, our sincere apologies... More 

Shellharbour, Australia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Clean freaks need not apply. Whilst well positioned smack in the middle of the city, close to Chinatown and shops, this hotel is not for those faint of heart that expect their room to be spotlessly clean. At best the room has only received a perfunctory wipe down for some time, with obvious smears on the bathroom walls, mirrors and... More 

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Azucena C, Thank you for your recent patronage and for your time to provide feedback. I am concerned to read about your disappointed stay and this most certainly does not reflect the high standard we aim for. Your feedback regarding the sub-standard state of the room has been passed on to our Executive Housekeeper for his urgent attention. Really... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My partner and I stayed on a Thursday night through a mystery hotel deal on lastminute.com. Our room was small and very simple but clean and had all the amenities we needed. Reasonably priced given we got $30 off on a mystery deal but probably would be on the more expensive side had we paid the full room rate. Location... More 

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Miriam B, Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. Apologize for the inconvenience caused by the external noise. On your next stay with us, kindly ask for the quiet room towards the back of the hotel. Kind regards, Alex Mihardja Operational Project Manager More 

Newcastle, Australia
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for the 2nd time as it is so close to all the shops. We got a twin room which had 2 double beds, great for 1 adult and 2 kids. When we got to our room we discovered it was next door to the gym. I followed this up at the desk which they immediately moved us to... More 

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Morrys, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning all your concerns while you were still in-house and gave us the opportunity to rectify the situations. We thank you again for your feedback and we look forward to your next visit.... More 

Brisbane, Australia
Level Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location is just wonderful - just around the corner from Bourke St Mall and a tram station right outside the Hotel door. It's trams only on Swanson St infront of hotel so car and taxi access is by a side lane way. The rooms are large and well supplied. We paid the extra for the larger room and were... More 

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Sue N, I would like to thank you for taking the time to post a review about your recent stay. We’re so glad to hear that you enjoyed your stay! We truly appreciate your feedback about the hotel and will ensure that your kind words and feedback are passed onto Nick and the rest of our team. We look... More 

Hotel Review Summarization

What travelers say

  • Great location(11)
  • China town(7)
  • Friendly and helpful(6)
  • Very good(5)
  • Only negative(4)
  • Double beds(4)
  • Would definately stay(3)
Questions? Get answers from hotel staff and past guests. Ask a question

155 photos of this hotel

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Room/suite (49)
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Bathroom (23)
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Hotel & grounds (8)
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Dining (4)
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Pool/beach area (2)
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Other (33)

Management photos: Courtesy of the property manager

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Dining (4)
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Room/suite (7)
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Hotel & grounds (4)
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Other (9)
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