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The Swanston Hotel, Grand Mercure

4.0 of 5
Hotel website
195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
The Swanston Hotel, Grand Mercure
Best prices for: 1 room 1 guest
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Ranked #73 of 171 Hotels in Melbourne
A recent review
3 of 5 stars reviewed yesterday
RookyLakeBolac Lake Bolac
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1,878 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • English first
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Lake Bolac
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

Overall the twin room on the eleventh floor was a good size and the bedding was fine.However some maintenance issues need attention The cupboard the TV sat on which contained the fridge etc had seen better days.It had a large hole on the top of it which should have been repaired at the very least. Also the toilet was a... More 

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Greater Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed yesterday NEW

Booked this as mystery hotel via Wotif and were disappointed once we'd read the feedback on Tripadvisor - one great piece of feedback though was to book a room away from Swanston Street. Check-in was slow, lifts chronically slow and the room a complete disappointment - old and in serious need of major updating. Bathroom reflected the poor standard seen... More 

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Sydney, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great location. Food was wonderful especially their breakfast. Soul café attached to the hotel also had good cheap food and drinks. Staff were very friendly and helpful. Tho pool was lovely and warm after a hard days shopping. Very quiet rooms, comfortable beds. Loved it.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Can not recommend this hotel enough! Central to everything, beautiful rooms, friendly, helpful staff, beautiful restaurant and don't even get me started on the pool! If you stay here make sure you're in the pool at sunrise or sunset! A must stay in Melbourne, would recommend to every type of traveller! Worth the price!

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Bree C, We love getting great feedback from Senior Reviewers such as yourself. Thank you for the recommendation. How great to read that you enjoyed all aspects of your stay with us. We look forward to see you again. Kind regards, Alex Mihardja Operational Project Manager More 

Contributor
15 reviews 15 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Easy to find. Centrally located. Comfortable room. Wonderful beds. Block out curtains. Not too noisy. Delicious and fast room service. Large bathroom. Fantastic service. Great price. Highly recommended hotel. Would definitely stay again. The only disappointment was the wireless internet in the room.

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Aussiele, Thank you for the review. How great to read that you enjoyed all aspects of your stay with us. Thank you very much for your recommendation. We look forward to see you again and for you to enjoy another fabulous stay and please do not hesitate to contact myself if I can be of any further assistance on... More 

Albury, Australia
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Was frustrated before I even arrived trying to locate the entrance. I found it very hard to find even with my google maps on my phone. I had alot of trouble trying to find the valet parking entrance, it looked like a dead end ally way or a side entrance, not the drop off area. Resorted to parking at the... More 

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear K_Jayne44, Thank you for your time in providing a lengthy feedback. It is helpful to know what we need to change to improve our service and for being positive in what we do well. Rest assured that all your compliments and constructive feedback have been passed on to our relevant Department Heads for their attention. The Soul Cafe is... More 

Ahmedabad, India
Top Contributor
57 reviews 57 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stay was comfortable! Location is wonderful 10/10 CBD and everything is in walking distance Food(breakfast- Vegetarian) was okayish 6/10 Services (staff including room service) were nice 8/10 Stay was very comfortable 10/10 Quality of sleep (incl Calmness) 10/10 Rooms (Standard)- 8/10 Value 9/10 :D Very much satisfied :) however there Could be better hotels. Definitely worth staying at :)

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Nishan8, Thank you for taking the time to post a positive review on Tripadvisor. I hope we have the opportunity to welcome you on your future visit. Kind regards, Alex Mihardja Operational Project Manager More 

australia
Contributor
20 reviews 20 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Well I couldn't have been happier. Valet parking. No hassles. Walked everywhere. Central to great shopping. Trams close by. King bed room with lounge room clean and nice. Bath robes and slippers if you like that. Shower over bath but good hand rails. Nice enough toiletries. Every staff member had a smile and gave great service. Cocoon bar gave great... More 

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear AustralianJabiru, Thank you so much for taking the time to write a positive review about your recent stay. Our location is ideal to experience all Melbourne and we truly appreciate you mentioning all the things that we do well. We look forward to your return. Sincerely, Alex Mihardja Operational Project Manager More 

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