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All 172 Melbourne hotels

The Swanston Hotel, Grand Mercure

4.5 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)
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The Swanston Hotel, Grand Mercure
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74%
Ranked #56 of 172 hotels in Melbourne
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 5 days ago
Jaruwat Y Chiang Mai, Thailand
  • Reviews (1,525)
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1,525 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Chiang Mai, Thailand
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great location. The room is wide but quite old. It's quite noisy due to the machines outside the building during the night. However, We enjoyed both dining and shopping. Will definitely stay here next time.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Jaruwat Y, Thank you for taking the time to write your review after your recent stay with us. Glad to hear that you made the most of our fantastic location for both dining & shopping (even better now, as the big shopping complex behind the hotel, The Emporium has just been opened on the 16th of August). We look... More

DeWitt, New York
Top Contributor
196 reviews 196 reviews
25 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The entrance on Little Bourque St. is arranged a bit oddly, and that street, during our stay, was a nightmare of construction vehicles and equipment. But if you can get over the mess and inconvenience (which might be cleaned up by the time you read this), this is a pretty decent place to stay. One minor feature we didn't expect... More

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Joe H, Thank you for for taking the time to write a constructive review after your recent stay with us. I am happy to advise that major construction behind the hotel has now been completed. The Emporium has just been opened yesterday (16/04/14) and it makes all the traffic along Little Bourke St so much better now. I look... More

Launceston, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We arrived at the hotel and were met very warmly by the check in staff. The staff were v friendly and helpful, even interacting with our young son. We received a free upgrade and upon finding our room we found it spacious and comfortable. Everything was perfect! We pre booked breakfast at the Louden for the price of $18 per... More

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Danielle M, Thank you for writing such a detailed review and for highlighting the achievement of the Front Desk team in providing a friendly & helpful service to you and your family. Delighted to hear that you enjoyed the convenient location & the services and facilities provided. Thank you again for your positive review. Your recommendation is indeed greatly... More

London
Top Contributor
50 reviews 50 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel's location is perfect to visit Melbourne. It's right in the centre with a lot of things within walking distance and the tram stops at your doorsteps. Chinatown is next door, the river is 10 minutes away. However because it's in a busy, central area, it stays busy at night and you hear all the noise from your room... More

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Sunny_JLa, It is always pleasing to read a review from a Top Contributor! I'm glad the services used were satisfactory & our team member were lovely & helpful. Our close proximity to Chinatown, transport and tourist attractions is very beneficial to all travellers. Hopefully we can look forward to seeing you again very soon. Kind regards, Alex Mihardja, Operational... More

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I satyed for one night with my family in a twin room with two double beds here. Recieved a good offer from the booking site that included free breakfast. Finding the car access to the hotel was a nightmare for someone like me who lives in regional victoria. GPS starts loosing the signal around the tall buildings in the CBD... More

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear amu2, Thank you for your recent patronage and for your time to provide feedback. I am sorry to read about the trouble you had to go through to access the hotel, indeed the access to the hotel could be quite confusing especially with some constructions going on at the moment. Generally we always have enough Front Desk staff, they... More

Fontaniva
1 review
3 of 5 stars Reviewed 1 week ago

very excellent location downtow just among bars, restaurants, shops! BUT gym with spinning bike but without stationary bike, breakfast very poor in fruit variety, bathroom without bidet and bathtube very old and without flexible pipe: a shower box is absolutely needed for a 4 stars hotel

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Marco S, Thank you for your recent patronage and for your time to provide feedback. All your feedbacks are valid, and have been provided to relevant Department Heads for their perusal. Hopefully we can look forward to welcome you back in the future. Kind regards, Alex Mihardja, Operational Project Manager More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had a wonderful time staying at this hotel. Rooms were quite good, clean, comfortable and well serviced. Beds were comfortable. Didn't have breakfast in the hotel because there were too many great restaurants and cafés nearby. Didn't really see much of the staff as we didn't need them for anything, but those at reception were friendly and efficient. The pool... More

Was this review helpful? Yes
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Joanne E, It's great to see such positive comments from a Senior Reviewer. We're pleased your stay with us was wonderful. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of the city with all tourist attractions and shopping at your doorstep. I am... More

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Additional Information about The Swanston Hotel, Grand Mercure

Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel, Grand Mercure Hotel
The Swanston Hotel Grand Mercure
The Swanston Hotel Grand Accor
Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Family Hotel in Melbourne
#51 Luxury Hotel in Melbourne
#56 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Swanston Hotel, Grand Mercure 4.5*
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#37 Family Hotel in Melbourne #51 Luxury Hotel in Melbourne #56 Business Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
Number of rooms
200

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