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All 171 Melbourne hotels

The Swanston Hotel, Grand Mercure

4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)
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The Swanston Hotel, Grand Mercure
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74%
Ranked #65 of 171 hotels in Melbourne
A recent review
5 of 5 stars reviewed 2 days ago
Inflight07 Ballina, Australia
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1,620 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Ballina, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Friendly efficient staff very helpful situated right in the heart of Melbourne, close to pretty much everything with a tram stop right out the front. The rooms are really good size clean with comfortable beds. A great place to say walking distance to Bourke street mall and the emporium shopping centre and a short walk to Flinders Station

Was this review helpful? Yes 1
Noosa, Australia
Top Contributor
66 reviews 66 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is situated right in the heart of Melbourne. The Bourke Street tram stop is at the hotel entrance. Rooms are a little dated but very comfortable. TV's in the room could be improved to latest HD but we didn't come to Melbourne to watch TV. Will stay here again on our next visit to Melbourne.

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Lake Munmorah
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very busy CBD centre hotel but staff still friendly and helpful with good suggestions. Upgrade to King suite gave us very comfy bed with lounge/diner & modern bathroom and free wi-fi; convenient restaurant on site for good substantial breakfast available. Tram at the door, best shopping in town just around the corner, a short walk to many landmarks and famous... More

Was this review helpful? Yes 2
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Leone N, Thanks for the great reveiw. Our location is the perfect base for a Melbourne vacation. I'm glad you experienced the King suite and enjoyed its additional facilities & comfort. We look forward to seeing you again. Kind regards, Alex Mihardja, Operational Project Manager More

australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Right in the centre of the shopping district, tram stop outside the front door. Standard queen room was as you would expect - plenty of room for luggage, desk, couch, etc. Bed firm but still comfortable. Bathroom a little tired but still clean and modern. Staff all very pleasant, especially concierge who couldn't have been more helpful. Room on 10th... More

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Pantsii, Thank you for your recent patronage and your time to provide a review. I am very happy to read that you enjoyed your stay, not only because of the Hotel's location, but also the pleasantness of our team member, especially our Concierge. I will be sure to convey your kind words & we thank you for the recommendation.... More

Phnom Penh
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel is located in the heart of Melbourne, sourrounded by shopping centers, restaurants and tourist landmarks. It is easy to communicate to other areas in Melbourne as it is close to Melbourne Central Station. The tram stop just in front of the hotel, so it is easy to go anywhere within thd city. The room is small but is... More

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Sotheara, Thank you for your recent patronage and your time to provide a review. I am happy to read that you enjoyed Melbourne not just because of the Hotel's location, but also because of the attentiveness of our team member. We look forward to seeing you back in Melbourne. Kind regards, Alex Mihardja, Operational Project Manager More

Adelaide, Australia
1 review
2 of 5 stars Reviewed 1 week ago

My partner and I checked into the hotel for one night during the week. I had booked the 'executive king room' at a rate of $249. I was less than impressed. The staff were not very customer friendly. My partner and I were ignored when we walked into the hotel by concierge and valet and it wasn't until we approached... More

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Teagan, Thank you for your email. I have responded to your feedback via email as you've also conveyed the same feedback directly to us. Kind regards, Alex MIhardja, Operational Project Manager More

Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

ROOM: I stayed with my partner for one night during the week. It was $199 for a room that was similar quality of a $50/night motel. We were given a room with a disabled bathroom and an open shower (no curtain or anything so everything got soaked). It resembled that of a public hospital bathroom I have stayed in previously... More

Was this review helpful? Yes 1
Erdi G, General Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Hannah, Thank you for your comments and my apologies that the condition of the room did not meet your expectations. Special access rooms are subtly different but have the same decor as our other rooms. My apologies also over the delay in check in and departure and I have addressed your comments to my team to ensure all guests... More

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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

119 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#37 Family Hotel in Melbourne #56 Luxury Hotel in Melbourne #61 Business Hotel in Melbourne #65 On the Beach Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
Number of rooms
200

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