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All 171 Melbourne hotels

The Swanston Hotel, Grand Mercure

4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)
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The Swanston Hotel, Grand Mercure
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Ranked #67 of 171 hotels in Melbourne
A recent review
5 of 5 stars reviewed yesterday
Sonnie_dee Wellington, New Zealand
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1,643 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Wellington, New Zealand
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I was really pleased with my choice of accommodation.. I arrived early at around 8.30am and knew that I couldn't check in but wanted to leave my bags somewhere so I could go out and look around...so I was totally surprised when they said they had a room ready for me and I could go put my bags away etc.... More

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Bergen, Norway
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

We chose this hotel due to the central location in the heart of Melbourne. It is close to all the shops and main sights. The hotel offers good acommodation, with comfortable beds. The facilities are also good with both an indoor pool (that the kids loved) and a well equipped gym. Breakfast was average offering little choice and not looking... More

Was this review helpful? Yes 1
Goondiwindi
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed for four nights. The room was more than adequate, clean and well appointed. The location is perfect with loads of brochures in the foyer with information about Melbourne. The only disappointment was the buffet breakfast on Saturday morning. Although it was very busy , it was very disorganised. The other mornings we ate out in one of the... More

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Margot55Goondiwindi, Thank you for your time to provide a review. I am very sorry to read that your what otherwise great stay is slightly marred due to your breakfast experience. Rest assured that I have personally addressed your feedback to both our Restaurant Manager & Executive Housekeeper for the ir perusal. Enjoy the rest of your stay with us... More

Paraparaumu, New Zealand
Top Contributor
53 reviews 53 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

When visiting Melbourne and when not staying with family I always stay at this hotel, it's perfect for shopping with all the department stores just around the corner. Rooms are a very good size, restaurant very nice and staff very friendly.

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Gingin5356, Thank you for always staying with us when travelling to town (when not staying with your family). We are happy to read that it is not just our central location that keeps you coming back. We certainly look forward to see you soon. Kindest regards, Alex Mihardja, Operational Project Manager More

Penang Island, Malaysia
1 review
4 of 5 stars Reviewed 5 days ago NEW

It was a wonderful experience staying in this hotel. The staffs are very helpful. We arrived earlier and we were able to check in :) The location of this hotel is very strategic. It is very convenient. Restaurants and shopping malls are reachable within the walking distance.

Review collected in partnership with Accorhotels.com

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Esther L, Thank you for your kind words. I am absolutely thrilled to read that you had a wonderful experience in staying with us on your recent trip. Our location is fantastic and happy to learn that our team member was able to assist you with your early arrival. WE look forward to your next visit. Kind regards, Alex... More

Bangkok, Thailand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The only reason I stay here is for its location. Its conveniently located to the Trams, taxis and all the Restaurants. Apart from its location, the hotel is pretty old. The toilet is getting worn out as well. Asking for anything in this hotel is a hassle. They charge for pretty much everything you ask for. WiFi in your room... More

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Sahib A, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our fantastic location and comfortable bed. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Kind regards, Alex Mihardja, Operational Project... More

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter and I stayed in twin room with 2 double beds. It was clean and big enough for two comfortably. The shower/bath is a little old but still clean and big. The breakfast buffet was great and the bar was lovely. The staff were wonderful. Myer, Emporio, David Jones and H&M within a 3 minute walk. Trams in every... More

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear KellyMarTown, Thank you for your positive review and couldn't b ehappier to read that you and your daughter enjoyed your stay with us, and you made the most of our fantastic location to some of Melbourne's best shopping destinations. We look forward to welcoming you back on your your next shopping getaway. Kind regards, Alex Mihardja, Operational Project Manager More

Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the family room, the room was big with plenty of space for the kids. Room was clean, bath and walls could do with a revamp, but not a big deal. Staff were friendly and helpful. Both The buffet breakfast and the room service for dinner were great. We loved that the hotel is very central, right in... More

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Bel131980, Thanks for the great feedback. We love having families in the hotel. I am delighted to read that you enjoyed most aspects of your stay with us. Our location is indeed fantastic, being right in the heart of the city with easy access to most attractions in & around Melbourne. We look forward toi welcoming your family back... More

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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 On the Beach Hotel in Melbourne #38 Family Hotel in Melbourne #58 Luxury Hotel in Melbourne #64 Business Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
Number of rooms
200

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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