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All 171 Melbourne hotels

The Swanston Hotel, Grand Mercure

4.0 of 5 Hotel   |   195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
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The Swanston Hotel, Grand Mercure
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Ranked #69 of 171 Hotels in Melbourne
A recent review
4 of 5 stars reviewed 3 days ago
Darren M Melbou
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1,751 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbou
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My family of 2 adults and 2 children (9 & 10) decided to spend two nights in the heart of the city in which we live....Melbourne. The location of this hotel is excellent. It is right in the centre of Melbourne only 50m from the Bourke St Mall. The staff were pleasant and the pool and gym basic but sufficient.... More 

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Tweed Heads, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This hotel was very centrally located, cnr Bourke Street and Swanston Street, and within walking distance of most big arcades. Only a short tram ride to Victoria Street Markets, which are a treasure trove of bargains. The rooms in the hotel are quite spacious and very clean with comfortable beds. We were upgraded to a king room on the corner... More 

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Munich, Germany
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Grand stands for big - thats it - Grand Mercure is the poor sister of The Swanston Hotel. Thats it. Breakfast ok, room extremely small, internet connection very poor. In general extremely loud arround me - could here even when somebody in the rooms next to me or below or above me have been sneasing of coughing.......when they had TV... More 

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Sydney, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I was quite frankly shocked with the standard of this hotel. Generally speaking its old and in need of a repaint or renovation. After waiting to checkin for over 20 mins I went to my room to realise I'd been given the wrong room type. I called the desk and was then moved to the king room that I had... More 

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear WonderfulWander, Thank you for taking the time to write a review on your recent stay with us. I am very sorry to read that you didn't enjoy your stay at the hotel. If you should reconsider staying with us again I would be very happy to personally assist with your arrangements and provide you with our usual level of... More 

Sydney, Australia
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed in quite a few places in central Melbourne on business, and have tried a number of the Accor group hotels. This hotel is efficient, and the room was both comfortable and large. I was very impressed at the speed of checkin and checkout - both bugbears of mine that hotels can get wrong so often, and the... More 

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Ray F, Thank you for your feedback. Our reception team pride themselves on friendly and efficient service so they were happy to hear that you were impressed by them. I will make the Maintenance Manager aware of your power point issues and see if it is possible to increase the amount of power points in our rooms. Kind Regards... More 

Darjeeling, India
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The check in was smooth. Room size was great. Staff was very courteous. The location was of the hotel is amazing. Right near all the shopping and dining area. China town is walking distance. Overall a nice clean property. Recommended for tourists who want to stay in the city center area.

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Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear paulite99, Thank you for your positive feedback and recommendation. I am glad to hear that your enjoyed the wonderful dining and shopping located near the hotel. Kind Regards Simon James Assistant Manager More 

Hobart Tasmania
Top Contributor
68 reviews 68 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Although this is a stock standard hotel, without any special luxuries etc, what they do, they do very well indeed. The staff are friendly and helpful, check in was easy and they happily stored bags after check out. The location is brilliant. If you are in Melbourne for shopping or other city based activities you really couldn't do better. The... More 

Was this review helpful? Yes 1
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear lilysholiday, Thank you for taking the time to write a review on your recent stay with us. We agree that our location is brilliant if you wish to explore the city. We look forward to welcoming you back on your next trip to Melbourne. Kind Regards Simon James Assistant Manager More 

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent a Saturday night here after a night out in the city celebrating her birthday. We had a fantastic stay, notwithstanding an amusing (at least in hindsight) incident described below: After stumbling back to our room at 2am after a good night out, we were awakened at 6am by a beeping noise that (after only a... More 

Was this review helpful? Yes 2
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Yuri M, Thank you for your review! We love receiving feedback from Senior Contributors. We do apologise about the unwanted wakeup call! We hope to see you when you come into the city for your next night out. Kind Regards Simon James Assistant Manager More 

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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
Hotel Style:
#39 Family Hotel in Melbourne
#58 Romantic Hotel in Melbourne
#63 Luxury Hotel in Melbourne
#67 Business Hotel in Melbourne

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