The location of this hotel is really good if you're in melbourne to shop. Its close to the main shopping strip and only a few blocks away from Melbourne Central. It is also within a walking distance to Crown Casino. The area is on a busy, main road and close to public transport. The service is average, you just check... more

We stayed at this property for three nights in May, and found it was very good value. Our room was large and very tidy and clean. The location of this hotel is great! You can get on trams and get around very easily. The hotel staff were very friendly and helpful. Would recommend this hotel. more

We stayed here on our free night with the Accor hotel and If this had been our first experience with the Accor chain I would have canceled my membership, but since we have been with them for 7 years it was certainly not of their usual standard. I find it hard to believe they are affiliated ! It is in... more

What can I say. The staff watched us fight with our luggage when we arrived. The view of the wall from our room with the broken toilet sucked. The restaurants in both this hotel and the ajoining one left heaps to be desired. This was the start of a five week holiday for us thank god the rest of the... more

Welcome to your nightmare of an hotel - smells like the worst main road rooms - has bathrooms like "if it don't work, don't fix it." - has beds like "where is the chiropractor?" - and as for the food - PLEAAASE Still you get sucked in (only once) by the cheap deals. And then once there you join the... more

Great location!! very comfy and got great price from ACCOR, was uopgraded to corner suite , so had view and seperate sitting area. very nice bathroom, very very comfy bed !! air con was very low - but i had that problem everywhere i went - i am from tropics and used to v v hot weather but also air... more

Hotel was at a central location, nice rooms. We stayed for 3 nights that included breakfast. The breakfast however, leaves something to be desired. Food was old, tasted horrible. It was the worst breakfast buffet we have ever tried. I don't recommend including breakfast when you book at this hotel. Anywhere else is better than the food they serve here. more

The best feature of this hotel is undoubtedly its central location on Swanston Street, Melbourne. The staff were friendly and helpful, particularly over an issue of dates booked and this was resolved quickly and efficiently. The bar and restaurent left something to be desired, but no worries as there are loads to choose from minutes from the front door. Do... more

One of the best experiences in travel is returning to an accommodation based on past experience - and finding that it even better the second time around. We stayed at The Swanston Hotel, Grand Mercure a number of years ago and found it the best overall experience that we had in Australia. Our decision at that time was based on... more