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The Crossley Hotel

#51 of 158 Hotels in Melbourne
Certificate of Excellence
51 Little Bourke St., Melbourne, Victoria 3000, Australia
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1 room 1 guest
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702 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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  • All months
    (702)
  • Mar-May only
    (165)
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    (184)
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    (164)
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    (189)
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There are newer reviews for The Crossley Hotel
See the most recent reviews
Wollongong, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 2, 2012

We stayed at the Crossley for one night, in a standard double room which was clean, quiet and comfortable. The room overlooked an alley off Little Bourke Street and consequently we had no traffic noise. Very good value relative to other hotels in the CBD. We hope to stay there again next time we are in Melbourne. (Great down-to-earth coffee... More 

Was this review helpful? Yes
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear Andrew C Thank you for taking the time to post a review of your recent stay. I am pleased that you found the Hotel clean, comfortable and quiet, whilst offering value for money accommodation. Thanks also for your recommendation of a great coffee shop at the nearby Le Petit Cafe, which has only recently opened. I must try it... More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 27, 2012

This is a very reasonably priced hotel with very friendly and helpful staff. We were two small groups (mothers and daughters) so booked one of the suites with 2 bedrooms which suited us perfectly. It is not high design but rather very functional and comfortable. The hotel is very close to Chinatown and a very short walk to the laneway... More 

Was this review helpful? Yes
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear Mel0543 Thanks for taking the time to post a 5/5 review of your recent stay. I am really pleased that you found the Hotel reasonably priced, whilst offering friendly and helpful service. This is certainly what we pride ourselves on delivering to all guests. The 2 bedroom apartments are great for family and friends wanting to share as they... More 

Robina, Australia
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed November 26, 2012 via mobile

Quite impressed with this hotel. Happy, helpful and efficient staff who allowed us to check in after we arrived early as our room was ready. Hotel is across the road from Her Majesty's Theatre and surrounded by excellent restaurants. Can highly recommend Kri Kri Greek Restaurant 2 doors up. An added bonus is free wifi which worked well in our... More 

Was this review helpful? Yes
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear frangipani1962 Thank you for taking the time to post a positive and informative review of your recent stay. I am really pleased you found all the staff friendly and efficient and we were able to offer an early check in on arrival. The Hotel is certainly close to many of Melbourne's great attractions and theatres and am glad to... More 

Canberra, Australian Capital Territory, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

This hotel is situated right in the heart of theatreland and Chinatown - its location could not be better. the room was clean and very pleasant, no views, but who cares! the staff were also fabulous! Situated in a little laneway nearby restaurants, Little Malaysia, the European are just a hop skip and jump away. I will definitely look at... More 

Was this review helpful? Yes 1
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear Tracey M Thank you for your recent 5/5 review. I was really delighted that you enjoyed your stay and the Hotel's central location to many of Melbourne's great attractions and restaurants. Thank you also for comments regarding the fabulous staff. We certainly do understand the value of offering friendly, professional and helpful service to all our guests. We are... More 

London, United Kingdom
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed November 20, 2012

The location was great. but inside the hotel is very different from what we saw in the pictures. there was also no wifi available in our room maybe becuase of lack of coverage. it was one of the reasons we chose that hotel but it was all a mistake! We stayed 3 nights in this hotel. we arrived so early... More 

Was this review helpful? Yes
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear At0usa Thank you for your recent review and for highlighting the Hotels great location. I was disappointed to read the issues you experienced with the WI-fi and service standards during your recent stay. I must say I am surprised by the comments, as Crossley Hotel prides itself on its high level of customer service offered by all staff, as... More 

Sydney
1 review
4 of 5 stars Reviewed November 18, 2012

A great hotel to stay in for business and pleasure... Well situated, comfortable, large rooms, friendly staff, and great value for money! The corporate deal is excellent with breakfast, free wifi, free in-house movies and car parking! Will definitely come back :-), thank you!

Was this review helpful? Yes
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear Loochsmooch Thank you for taking the time to post a review of your recent stay. I am really pleased that you found the Hotel comfortable, value for money and appreciated the inclusions in our Corporate Essentials Package. I am also pleased that you found all the staff friendly and helpful. Thanks again for the great review and I look... More 

Perth, Australia
Level Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
4 of 5 stars Reviewed November 9, 2012

We discovered The Crossley on-line and after looking at the maps realized it was pretty central (near top of Little Bourke St). It was about one of the only hotels that weren't greedy and double their prices because of Melbourne Cup. The rooms were big, clean and comfy. There is a great bar and restaurant attached and the service was... More 

Was this review helpful? Yes 1
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear JGWA Thank you for taking the time to write a lovely and informative review of your recent stay. I am pleased that you found the Hotel's location central and enjoyed some of the great restaurants and bars that surround us. I appreciate you highlighting the great bar and restaurant facilities available in the Hotel and how comfortable, clean and... More 

Port Douglas
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 9, 2012

This hotel is centrally located - in Chinatown- so ideal for theatres and restaurants. It is about 15 minutes walk from Flinders St station and 10 minutes from the main shopping area. Whilst a bit tired, the hotel was clean and had a comfy bed with air con which was needed. The staff were very welcoming and helpful without being... More 

Was this review helpful? Yes
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear Guest Thank you for posting a review of your recent stay. I am pleased that you enjoyed the Hotel's central location which is close to many of the city's great attractions, restaurants and transport options. Thank you also for highlighting the friendly and helpful service offered by the staff, I will certainly pass on your feedback to the team.... More 

melbourne
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed November 8, 2012 via mobile

I stayed here one night a few months ago with my 2 young daughters. I can not fault the service, which was genuine and friendly. location was in China town so lots of yummy food not too far away. the room was great the girls loved it. clean comfy with an interesting view of little bourke :) all normal mod... More 

Was this review helpful? Yes
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear Traveldreamer1979 Thanks for posting a review of your recent visit. I am pleased that you enjoyed your stay and could not fault the service, cleanliness or location of the Hotel. We are certainly close to many of the great restaurants and precincts in Melbourne, such as Chinatown. I apologise if you were not made aware or the Hotel's breakfast... More 

Auckland Region, New Zealand
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 7, 2012

As far as central Melbourne, this hotel could not be faulted, we were literally around the corner from the show we had booked and within walking distance of the restaurant we had chosen to eat at before the show. We found the room adequate, the bathroom while providing everything we needed, was a bit tired. The staff did not replenish... More 

Was this review helpful? Yes
Melissa L, Manager at The Crossley Hotel, responded to this review

Dear kitchenlady101 Thank you for your recent review. I am pleased that you enjoyed the Hotel's central location to nearby theaters and restaurants and were able to easily walk to your destinations. I am also pleased that you found the room adequate, however apologise that you ran short of tea bags. I do hope you contacted Reception to request further... More 

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