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The Crossley Hotel

#49 of 158 Hotels in Melbourne
Certificate of Excellence
51 Little Bourke St., Melbourne, Victoria 3000, Australia
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The Crossley Hotel
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690 Reviews from our TripAdvisor Community

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Traveler rating
    214
    328
    106
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    12
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138
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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    (690)
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    (165)
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ohio
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

First the best part is that from the minute you arrive in Melbourne.... they know how to take care of travelers ! We were shown to transportation (bus) that took us from the airport to vans at a central location which then took us directly to the Crossley ! When you have just traveled as far as we had from... More 

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Perth, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice staff, great location very easy access to main visiting spots around the city with China town just down the road and only a ten minute walk to Federation square, very clean rooms and good value for money.

Review collected in partnership with Amoma.com

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Toowoomba, Australia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed in a 2-bedroom apartment with friends (another couple) for a week. Fantastic location - tucked away in a quiet lane but close to everything! Although the staff weren't super bubbly or friendly, they were very efficient and accommodating - everything we requested, we received in a timely manner. The beds and pillows etc were very... More 

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Ksm1303, Thank you for your recent review. I am delighted to read that you found the location of our hotel convenient. I'm pleased to read you also found our staff accommodating and efficient, which is something that we continuously strive to achieve. Thank you for also highlighting the high standard of amenities within the hotel. I appreciate your feedback... More 

Geelong, Australia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed overnight for run melbourne event and the David Bowie exhibit. The room was a standard double and good value. Very clean, comfortable and spacious , bathroom was immaculate. I have stayed in far more expensive hotels with worse rooms. Service in the resturant was good, as were hotel staff , food was fine. Location is good for fed square... More 

Was this review helpful? Yes 1
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Jen M, Thank you for your 5/5 review! Our hotel prides itself on our standard of customer service, therefore I am delighted to read that you found this to be of a high level, I will be sure to pass on your comments to the team. Thank you for pointing out our close proximity to many of Melbourne’s attractions.... More 

Bedfordshire
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here for 4 nights from the 24th March in room 410 on the 4th floor. We were extremely disappointed with this hotel from the moment we arrived. From the reviews on TA and the Certificate of Excellence we had high hopes. This is not a 4* hotel. This is at best a 3* motel. The rooms do not... More 

Was this review helpful? Yes 2
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Kelwez, Thank you for your review. I am disappointed to read that you did not find our hotel an acceptable standard of accommodation. We are currently in the process of refurbishing our rooms and will take your comments on board regarding the decor of the rooms and bathrooms. We pride ourselves on our level of customer service, I’m sorry... More 

Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed there for a week and was completely happy with it, the rooms are clean and fresh and had a daily room sevice on it. Also there is a very nice bar and friendly staff under the Crossley that was great for a night cap before bed .

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear 939annek, Thank you for your five star review on our hotel! I am delighted to read that you enjoyed your stay with us and that you were able to make use of the bar downstairs. I look forward to welcoming you back to the hotel on your future visits to Melbourne. Regards, Melissa Terminelli Property Manager More 

Albury, Australia
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here April 2013 and thought it was fabulous! We weren't so impressed this time. We took my son who apparently isn't a child as he is over 12 (missed the small print, silly me but 12 is a bit of a stretch) Upon checkin we were told we must pay $40 per night for him extra. It wasn't... More 

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear tinabopped, Thank you for your feedback. I’m very sorry to hear that you had problems with your stay. As mentioned in my email previously sent, I would like to apologise once again that the divan bed wasn’t made up in advance of your arrival. Thank you for your warm feedback on Rouba’s service – we have passed this on... More 

Singapore, Singapore
3 of 5 stars Reviewed 2 weeks ago

The location is great and convenient. Close to Chinatown and most of the restaurants and shops are open until late night. 5mins walk to take free circle tram in CBD area. Me and my mother stayed six nights and very lucky to have early check in on my arrive day. Front desk lady upgraded my room from twin bed to... More 

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Tiffany C, I am delighted to read that you enjoyed your stay with us. Thank you for highlighting the close proximity of our hotel to Melbourne’s attractions and eateries. I am delighted to read that you found some of our staff friendly and efficient, I’m sorry that you were not acknowledged at times when passing through our lobby area.... More 

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