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The Crossley Hotel, Melbourne

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The Crossley Hotel

4.0 of 5
51 Little Bourke St., Melbourne, Victoria 3000, Australia
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The Crossley Hotel
86 traveler photos
Ranked #36 of 195 hotels in Melbourne
4.0 of 5 stars 389 Reviews
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389 reviews from our community

Traveler rating
    101
    198
    60
    20
    10
See reviews for
Families
74
 
Couples
161
 
Solo
38
 
Business
55
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Central Coast
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed May 16, 2013 NEW

Stayed at the Crossley hotel for 5 nights everything was excellent room was large beds and pillows were very comfortable, bathroom was great size, staff are fantastic very friendly and its in the best area so close to everything, also room was very quite did not hear any noise will definitely stay again .

Was this review helpful? Yes
See 5 more reviews by cocoCentralCoast for Melbourne
Ballarat, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A PLACE TO STAY FOR A DAY”
5 of 5 stars Reviewed May 10, 2013

The Crossley Hotel is located in the top end of Little Bourke Street Melbourne. The Hotel is easily reached by tram from Southern Cross Station. Take the tram up Bourke St, get off at the Exhibition St stop and take a short stroll down the adjacent Liverpool Street to Little Bourke St and the Hotel is immediately left. By car... More

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See 3 more reviews by THOMAS F for Melbourne
Melissa T, Manager at The Crossley Hotel, responded to this review
May 12, 2013

Dear Thomas F, Thank you for recent review. I'm pleased you enjoyed all aspects of your stay at the Crossley Hotel. I'm glad our staff were able to make your stay more enjoyable and you found them to be friendly and helpful. I'm delighted to read that you found the rooms clean and comfortable and I'm also happy to read... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Great Boutique Hotel”
4 of 5 stars Reviewed May 9, 2013

I find the Crossley to offer a really good boutique hotel service. The location to theatres and restaurants is unsurpassed. Hundreds of eateries within the adjoining few city blocks. Rooms are reasonable size and they are slowly renovating the rooms to a nice new modern finish.

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Melissa T, Manager at The Crossley Hotel, responded to this review
May 12, 2013

Dear Trevor2566, Thank you for your recent review. I'm pleased to read you enjoyed your stay with us and enjoyed the hotel's central location. It certainly is close by to many of Melbourne's Theatres, as well as some fantastic restaurants. Once again I would like to thank you for taking the time to post a review and I look forward... More

Peterborough, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Friendly city hotel!”
5 of 5 stars Reviewed April 30, 2013

Really enjoyed our overnight stay at The Crossley. The staff on duty were great and made their hotel feel friendlier and more personal than usual in a city hotel. Our room overlooked Little Bourke St in China Town, which had many restaurants and bars and was open to traffic, but we had no problems at all with noise. No complaints... More

Was this review helpful? Yes 2
Melissa T, Manager at The Crossley Hotel, responded to this review
May 6, 2013

Dear Elizabeth H, Thank you for your recent 5/5 review. I'm pleased to read you enjoyed your stay with the Crossley. I'm glad our staff were able to make you feel at home with their friendly and professional service. I appreciate you taking the time to write a review and I look forward in welcoming you back to the Crossley... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“overcharged $200 and have to wait 3 - 5 days for refund!”
1 of 5 stars Reviewed April 30, 2013

I stayed at The Crossley Hotel over the weekend and whilst the stay was great, I am very disappointed in how they process their holding fee and accommodation fee. I was happy to pay the $200 holding fee but expected the fee to be taken out of the holding fee and get a refund of the difference. Instead, they took... More

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Melissa T, Manager at The Crossley Hotel, responded to this review
May 1, 2013

Dear Chillisnapp, Thank you for your review. As we explained to you when you checked into the Hotel and explained again when you checked out of the Hotel. We take a security deposit in the form of a pre-authorisation, at no time did the money actually leave your account, the money was simply frozen within your account and this is... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
“Just absolutely ideal!!!!”
5 of 5 stars Reviewed April 22, 2013

Location was excellent, close to Theatre Land, China Town and all the main shops. 2 minute walk to the free "hop on, hop off" tram which travels on a circular route around Melbourne. The rooms were excellent. We stayed 3 times over a 3 week period and the staff were brilliant and treated us very personally. Would certainly recommend to... More

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
April 23, 2013

Dear 123DAVE56, Thank you for your 5 star review. I'm delighted to read that you enjoyed your stay with the Crossley. I'm glad you were impressed with our staff and their professional service, I will certainly pass your thoughts on to the team. I appreciate you recommending us to your friends and family. Thanks again for taking the time to... More

VA
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
50 helpful votes 50 helpful votes
“Nice hotel but more for business”
3 of 5 stars Reviewed April 20, 2013 via mobile

Its a nice business like hotel about a block from the free tram and off of china town. Our room for three had one single bed and a queen. The bathroom is pretty old though but it wasn't very dirty. You could hear a lot of noise from outside especially the trash trucks. The staff was very nice.

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Melissa T, Manager at The Crossley Hotel, responded to this review
April 23, 2013

Dear Jennir70, Thanks for taking the time to write a review. I'm pleased to read you enjoyed your stay and found our staff nice and helpful. I appreciate your comments on the bathrooms, we will keep your thoughts in mind when planning our next refurbishment. We look forward in welcoming you back to the Crossley Hotel on your next visit... More

adelaide
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Very neat, clean and friendly hotel”
4 of 5 stars Reviewed April 16, 2013

Lovely hotel and good value for the location. We stayed 2 nights in a standard room which was quite spacious. Room for double bed, desk and armchair. Bathroom had a bath and I had no complaints at all. The location is at the end of Lt Bourke St, Chinatown but very close to Fitzroy Gardens and we walked to Lygon... More

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
April 18, 2013

Dear Arrietty01, Thank you for your recent review. I'm delighted to read your thoughts on the Crossley. I'm glad you enjoyed your stay and found our rooms spacious and comfortable. It's also great to read that you appreciated the Central Location of the Hotel, it certainly is a great spot and nearby to many of Melbourne's attractions. Thanks again for... More

Melbourne, Victoria
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“good value, great location”
5 of 5 stars Reviewed April 14, 2013

Stayed 2 nights in a Superior room, excellent value! Got a great deal through webjet. Love the location, staff always helpful. Rooms were clean, beds comfy. Used valet parking which is good value and efficient. Air con a bit hard to control but no more than most hotels!

Was this review helpful? Yes
See 5 more reviews by Watto77 for Melbourne
Melissa T, Manager at The Crossley Hotel, responded to this review
April 16, 2013

Dear Watto77, Thank you for your recent 5/5 review. I'm pleased to read you enjoyed your 2 night stay in one of our lovely superior rooms. Thank you for highlighting the cleanliness of the rooms, its great to receive feedback like this as our Housekeeping Manager and his team work hard to keep a high level of cleanliness through out... More

Railton, Tasmania, Australia
2 reviews
“Weekend Away”
4 of 5 stars Reviewed April 11, 2013

We found Crossley a great place to stay. Room was very clean. Location in CBD was great. Reasonably quiet area. Only complaint I have is that there was no ramp for wheelchairs or prams so, had to carry them upstairs. Luggage was a bit tricky to get up the stairs as well. The staff on the day that we checked... More

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
April 11, 2013

Dear Tracy M, Thank you for your review. I'm glad you enjoyed your recent stay at the Crossley Hotel. I appreciate you highlighting the cleanliness of the rooms, our housekeeping team work hard to keep the rooms at this level, so I'm sure they will be happy to hear your comments. I will be sure to share this with the... More

 
 
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The Crossley Hotel
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Hotel Summarization (Beta)

What travelers say

  • “China town” (24)
  • “Great location” (24)
  • “Continental breakfast” (16)
  • “Friendly and helpful” (10)
  • “Very good” (7)
  • “Little bourke” (7)
  • “Free internet” (6)
  • “Reception staff” (6)
  • “Staff were friendly” (6)
  • “Room service” (6)

What travelers search

  • the crossley hotel managed by mercure
  • crossley hotel, little bourke street, melbourne, victoria, australia
  • hotel crosley
  • crossley hotel melbourne agoda

Additional Information about The Crossley Hotel

Address: 51 Little Bourke St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Business Center Free High-Speed Internet Restaurant Room Service
Hotel Style:
Ranked #36 of 195 hotels in Melbourne
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Contemporary, boutique style accommodation ranging from Standard rooms to Executive Suites with kitchenette and microwave. Located in the heart of the entertainment precinct of Melbourne, the hotel is synonymous with comfort and convenience whether for business or pleasure. ... more   less 
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The Crossley Hotel
51 Little Bourke St.
Melbourne, Victoria 3000
Australia
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