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All 172 Melbourne hotels

The Crossley Hotel

4.0 of 5 Hotel   |   51 Little Bourke St., Melbourne, Victoria 3000, Australia
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81%
Ranked #48 of 172 hotels in Melbourne
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
Rhyanon S Melbourne, Australia
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494 people have reviewed this hotel

Traveler rating
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    244
    80
    25
    11
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92
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Melbourne, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

The Crossley staff are brilliant,efficient & professional. The location is fabulous! Howeve, the breakfast at the downstairs restaurant was AWFUL!! I paid $25 for food I could have cooked better myself (blindfolded!!!) If you stay at the Crossley, do yourself a favour and head elsewhere for breakfast!!

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Rhyanon S, Thank you for taking the time to write a review. I'm pleased to read you enjoyed your stay and found the staff brilliant and professional. I will be sure to share your comments with the team. I'm sorry you did not enjoy the quality of the breakfast, as consequence of your feedback we have now dispensed with... More

Singapore
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

For an alleged Boutique hotel, the design elements just weren't there. The bathrooms are a bit dated though the bed and sofa are comfortable. However, the location on the edge of Melbourne's Chinatown was great with lots of eateries available but minimal street crowd noise. It is within walking distance to the main shopping areas of Collins Street and Bourke... More

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Steven W, Thank you for taking the time to write a review on your recent stay at The Crossley Hotel. It’s great to read you enjoyed our central location, we are definitely in a fantastic spot close by to all of Melbourne’s lovely eateries and shopping districts. Thank you for also highlighting our friendly and helpful reception staff, I’m... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a weekend at the Crossley. The rooms were modern, clean and really comfortable. Bathroom could do with an update but very user friendly and the water temperature and pressure were great. I found the staff both friendly and helpful and couldn't have asked for more. I would recommend this hotel to anyone.

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Mrspike1, Thank you for your 5/5 review. It’s fantastic to read you found the Crossley Hotel clean, modern and comfortable. Thank you for also highlighting our friendly staff, I will be sure to pass on your comments to the team. We are currently undergoing a refurbishment and have taken your comments on board in regards to the bathroom, perhaps... More

Hobart, Australia
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Whilst the hotel was clean and comfortable, my colleague and I found the staff to be extremely unfriendly, unaccomodating and downright rude during out 4 night stay. I would actually go as far as stating that the behaviour of some staff member was disgusting. I have never stayed in a hotel were the manners of the staff were so consistently... More

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear HappyTravellingJess, Thank you for writing a review on the Crossley hotel. It's great to read you found the hotel to be clean and comfortable. My apologies in regards to the service you received during your recent stay. I’m disappointed to read you found our staff unfriendly. I appreciate you sharing your feedback and concerns and I will certainly use... More

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is in a handy position to public transport and several points of interest. We arrived to find our booking was not in the hotel's data, but upon presentation of the paper copy of it from the internet agent, there was no quarrel. Then, and over the next 3 days, the staff were very helpful and friendly. Our superior... More

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear VD Kingsley, Thank you for taking the time to review the Crossley hotel. I am delighted to hear that you enjoyed your stay and thank you for providing great insight about the hotel and its facilities. The Crossley hotel is currently undergoing a refurbishment and have taken your comments on board. Thank you again for your review. Kind Regards,... More

Essex
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 days in March. Overall, it was fine. The room was clean, it was an alright size. The location is pretty good in the middle of china town, a short walk to tram stops. It wasn't noisy at night. It's just value for money, nothing to shout about, perfect for a city break where you aren't... More

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Charchelmo, Thank you for reviewing the Crossley Hotel. I’m delighted you found the hotel value for money and in a great location. Thank you for also highlighting the cleanliness of our rooms. I will be sure to share this with our housekeeping department. I’m disappointed to read you found our staff unfriendly. I appreciate you sharing your feedback and... More

Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Certainly not a luxury hotel, the Crossley is in a great, central location and is great value for money. The room's are fairly decent and it's a short walk to the city centre. It's not overly glamorous and the street noise is really prevalent, but for a short visit it's hard to go past the price.

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Elcat91, Thank you for your recent review. It's great to read you enjoyed the central location of the hotel and found it to be value for money. We are currently undergoing a refurbishment, so maybe next time you stay at the Crossley, you may request to be in one of our newly refurbished rooms. Thank you again for taking... More

Geelong
Contributor
16 reviews 16 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed one night while we went to see John Cleese, fortunately The Crossley has nothing in common with Basil Fawlty. Very friendly reception staff, nice, clean, quiet and modernised room with everything we needed. Arrived an hour before check in time and were told room was ready, great as we had travelled a long way, asked if late check out... More

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Roger G, Thank you for your recent review. I'm pleased to read you enjoyed your stay with us. I am delighted you found our staff helpful and friendly. It's also great to read that we were able to assist you with an early check in and late check out. I look forward in welcoming you back to the Crossley... More

Cairns
Top Contributor
59 reviews 59 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Along with 2 girlfriends we stayed at the Crossley for 2 nights for a quick girls shopping trip to Melbourne. Having stayed before 3 years ago we new what to expect, however we were very diisappointed with our room and the service and won't return again. We all arrived quite late in the evening. Our first friend to arrive found... More

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Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Lissa Cairns, Thank you for your recent review on the Crossley Hotel. It’s very disappointing to read your comments in regards to the housekeeping standards, as we get regular reviews on the high standard of cleanliness through out the hotel. I have certainly passed your comments on to the Housekeeping manager and he has assured me he will use... More

Brisbane, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

We had 4 nights at the Crossley. Wonderful location and wonderful stay. Excellent staff. who really cared. Room service was first class. Wouldn't stay anywhere else in Melbourne. Thoroughly recommend. Kev & Elaine

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Kevin & Elaine, Thank you for your lovely review. I am pleased to read the Crossley hotel is your only choice when traveling to Melbourne. Thank you for highlighting our fantastic location and excellent staff. It’s very rewarding to read reviews such as yours, I will be sure to pass on your comments to the team. Kind Regards, Melissa... More

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Additional Information about The Crossley Hotel

Address: 51 Little Bourke St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #48 of 172 hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Crossley Hotel 4*
Official Description (provided by the hotel):
Contemporary, boutique style accommodation ranging from Standard rooms to Executive Suites with kitchenette and microwave. Located in the heart of the entertainment precinct of Melbourne, the hotel is synonymous with comfort and convenience whether for business or pleasure. ... more   less 
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