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The Crossley Hotel

#51 of 158 Hotels in Melbourne
Certificate of Excellence
51 Little Bourke St., Melbourne, Victoria 3000, Australia
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1 room 1 guest
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701 Reviews from our TripAdvisor Community

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Traveler rating
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    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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  • All months
    (701)
  • Mar-May only
    (165)
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    (184)
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    (189)
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Greater Melbourne, Australia
2 reviews
3 of 5 stars Reviewed yesterday NEW

Hate when two single beds are joined instead of proper queen size bed. Continental breakfast was pretty ordinary. Garbage collection in the laneway woke me up at 6am on Sunday morning. If you disregard these "few things" the rest of stay was pretty OK.

Was this review helpful? Yes
Christchurch, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago

Wonderful deal - close to everything. The staff were very pleasant and the breakfasts amazing. Rooms clean and beds comfy. Bathroom could have done with an update as per previous reviews. I would try to book this hotel again on any further trip to Melbourne without any qualms.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear 96elizabethe, I am very pleased to read that you enjoyed your stay with us. I will ensure that your positive feedback regarding breakfast and our staff are passed onto the team. I appreciate you highlighting the clean accommodation and comfy beds. Thank you for taking the time to review our hotel and I look forward to welcoming you back... More 

Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Amenities were a little dated, but the location, friendly staff and clean/tidy room made up for that. Plenty of restaurants nearby, with a great variety of food types. Will definitely stay again, next time we are in Melbourne. The location was great. We found it pretty much central to everything we wanted to see. Tram stops are only a short... More 

Was this review helpful? Yes 2
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Phil F, I am delighted to read that you enjoyed your stay with us and found our staff friendly and your stay value for money. Thank you for pointing out our close proximity to many of Melbourne's attractions and restaurants. I appreciate your feedback regarding the rooms, we are currently in the process of refurbishing some of rooms and... More 

Adelaide, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Just spent 3 nights at the Crossley & it was great. Clean, quiet, comfortable, and the staff couldn't do enough to help. I'd definitely stay here again. The decor wasn't new, but it didn't matter, because the bathrooms were refurbished (a spa and sauna, who could want more?), and it was spacious.

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Sandra O, Thank you for your 5/5 review on our hotel! I am pleased to read that you found our staff extremely helpful, this is something that we are continuously striving for. I will ensure your comments are passed onto the team. Thank you for commenting on our recent and continuing refurbishments, the positive feedback on this is much... More 

Madrid, Spain
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 6 nights and loved every minute of it, great hotel with a little kitchen in the room. its a three minute walk to the free city centre metro and two minutes to China Town and some great restaurants. the staff were amazing, always willing to help, even called the tour company to set up some tours that... More 

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear mjfutd, Thank you for your 5/5 review on our hotel. I am delighted to read that you found our staff helpful and accommodating, especially with regards to booking your tour. I will be sure to pass on your comments to the team. Thank you for pointing out our close proximity to China town and many of Melbourne’s other attractions.... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed 4 nights was clean and comfy. Will stay again.close to public transport. Friendly staff. Great to be near restaurants and shopping precinct . water pressure was excellent. Only 1 thing wouldve been nice to have microwave and toaster

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Carol S, Thank you for taking the time to review our hotel. I am pleased to read that you enjoyed your stay with us and found our staff to be friendly and helpful, I will ensure your comments are passed on to the team. Thank you for your feedback regarding the microwave and toaster. Unfortunately our standard rooms do... More 

Adelaide, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I was part of a business group that booked 2x superior singles and 2x 2 bdrm apartments. The rooms were clean, comfortable and roomy. The staff were friendly and the breakfast restaurant was okay. My only gripe would be that the check in staff seemed to be out of their depth and we were charged for breakfasts when we specified... More 

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Megan M, I am delighted to read that you enjoyed your stay with us, and that you found our staff friendly and hotel accommodating for the purpose of your stay. My apologies regarding the error with the breakfast charge, however I am very pleased to read that the error was rectified immediately for you. Thank you for taking the... More 

Orange, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel for location and convenience to Melbourne CBD. Trams, restaurants, shops and attractions at your door step. Reasonably priced. Rooms were clean, comfy and spacious. Just up from China Town and Her Majesty's Theatre. Would stay here again.

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Stephanie G, Thank you for reviewing our hotel. I’m delighted to read that you enjoyed your stay with us and that you found our level of accommodation value for money. Thank you for pointing out the close proximity of our hotel to many of Melbourne’s attractions. I look forward to welcoming you back to the hotel again in the... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

A three night stay that was very enjoyable. So handy to most things that walking is the thing to do. Checking in was friendly and easy, and the room was spotless and well cleaned each day. I would recommend Crossley to anyone wishing to see Melbourne

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review

Dear Steve F, I am pleased to read that you enjoyed your stay with us and found our staff to be efficient and hotel to clean. I will certainly share your comments with the team. Thank you for your review and for also recommending the hotel to family and friends. Regards, Melissa Terminelli Property Manager More 

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