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Melbourne Marriott Hotel

#12 of 173 Hotels in Melbourne
Certificate of Excellence
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Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia
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Best prices for: 1 room 1 guest
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Melbourne Marriott Hotel
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Melbourne Marriott Hotel
Melbourne Marriott Hotel
Melbourne Marriott Hotel
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884 reviews from our community

Traveler rating
    467
    307
    75
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    11
See reviews for
191
283
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
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    (218)
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Sacramento, California
Contributor
20 reviews 20 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed today NEW

How do you rate a hotel? By customer service. And the Melbourne Marriott is the best of the best. We travel all over the world, stay mostly at Marriotts, and we're very impressed with this one. Right next door to Chinatown and the Theatre District. And within walking distance to the major shopping area. We had the BEST Chinese meal... More 

Was this review helpful? Yes
Sydney, Australia
2 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed here for a re-union which was held at the hotel. I cannot say enough about the staff - it is a good feeling to be surrounded by happy people, eager to please and no request was ever a problem. The food was excellent too, the room clean, the bed comfortable and our bathroom large. The location was central... More 

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Canada, Kentucky
Top Contributor
269 reviews 269 reviews
183 hotel reviews
238 helpful votes 238 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

After a stumble at check-in, I had a solid stay. Arrived at 8:30 a.m. following a trans-Pacific flight. Told no rooms were available (fair enough) and then directed to the 9th floor lounge where a shower was available. Never got into the lounge because the key didn't work. Went back to the desk for a new key, and another agent... More 

Was this review helpful? Yes
Top Contributor
57 reviews 57 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for a nearby conference. The rooms were clean and tidy, the bed was comfortable and the bathroom was good. One thing though, bring your own shampoo, conditioner, etc, I usually get by using whatever is available however this time the products were so bad they caused my hair to go nuts. Nice small gym.

Was this review helpful? Yes 1
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review

Dear DoctorTTravel, I was really surprised to read of your disappointment with the hair products offered. We upgraded to the Thann range of quality hospitality products some time ago, and to be honest, this is the first derogatory feedback we have received. I am very sorry for your disappointment. Kindest regards, George Varughese General Manager Melbourne Marriott Hotel More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Excellent central location and very comfy beds! Friendly staff and service was quick. Rooms are clean and spacious with in room coffee/tea. China town is just a block away with many, many restaurant choices within walking distance. Definitely will stay here for future visits.

Was this review helpful? Yes
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review

Dear TeresaP, The Melbourne Marriott is ideally located in the city - close to numerous restaurants and also the theatres and shopping. We are glad you enjoyed your visit and look forward to welcoming you back again. With kindest regards, George Varughese General Manager Melbourne Marriott Hotel More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed one night and the highlight was the excellent staff at reception, bar and concierge. Check in was easy and valet parking very quick. The staff we met were all very professional...will stay here again.

Was this review helpful? Yes
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review

Dear Alan933, I was thrilled to read your review and delighted to hear you will stay with us again. Your kind comments will be passed on to our team. It's a great motivation to have your efforts appreciated. Warmest wishes, George Varughese General Manager Melbourne Marriott Hotel More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

After a long flight staggered to learn that restaurant last orders was at 9.30pm. Irritable rudeness and unprofessional behaviour followed but I soon calmed down as the receptionist dealt with the matter calmly and and found a very satisfactory solution, the very good service continued throughout the stay. Well trained staff, credit to Marriott.

Was this review helpful? Yes
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review

Dear Keith C, I can appreciate how you felt after a long flight and I was sorry to hear that it was too late to order from our restaurant. I was particularly concerned however to hear of the manner your request was handled. Please accept my sincere apologies and be assured this will be followed up further. I was pleased... More 

Leopold
Top Contributor
75 reviews 75 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

We upgraded as we always do to the club level. We were extremely disappointed with their club room during the day but they made up for it during the evening- we an abundant of food & drinks including spirits. The other downfall of the club lounge is how small it is & while we were early- others where not &... More 

Was this review helpful? Yes
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review

Dear MVM81, I am very sorry that our Executive Lounge was busy during your stay, but pleased we were able to assist with your dietary requirements. You would be pleased to know that a refurbishment of our pool area is planned as we have been aware that time has "taken its toll". We hope to have the opportunity to welcome... More 

1 review
4 of 5 stars Reviewed 1 week ago

Over all an excellent hotel, some staff need training but this would not be uncommon these days with the high level casual labour. On check out, the service was 5 star with the receptionist addressing all my concerns, including adjusting my bill to reflect the gap in service.

Was this review helpful? Yes
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review

Dear Ian M, Thank you sincerely for mentioning your concern that some of our people required additional training. We place great importance on training so it was disappointing to hear your feedback - but we all need to be kept on our toes! I was however pleased to hear that your bill was adjusted. Kindest regards, George Varughese General Manager... More 

Biassono, Lombardia, Italy
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are going in Melbourne, Marriott has to be your hotel. A bit expensive but the value you get it's great. Nice people, nice atmosphere. Great food and room very big and quite. I would like to mention Fabrizio that help me and, why not, to spend some words in Italian. Nice car park valet. Great great.

Was this review helpful? Yes 1
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review

Dear Claudio B, Great to hear you enjoyed your visit with us here in Melbourne - and pleased you were able to communicate in Italian with Fabrizio from Concierge. We have a number of different nationalities on our team, which can be handy at times. Hope you get back to Melbourne again soon. Kindest regards, George Varughese General Manager Melbourne... More 

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