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Hilton On The Park Melbourne

5.0 of 5 192 Wellington Parade, Melbourne, Victoria 3002, Australia
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Hilton On The Park Melbourne
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Hilton On The Park Melbourne
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1,001 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton On The Park Melbourne
See the most recent reviews
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed July 16, 2013

Okay I acknowledge that this is a very old property that is in desperate need of demolition / refurbishment but it's age could be mitigated by above par service and attention to guest detail. Sadly, everything from check-in to in-room dining and customer service is at best 3 star which only exacerbates the poor condition of the building fabric. At... More 

Was this review helpful? Yes 2
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

Thank you for taking the time to review your stay and I’m sorry for the disappointment caused while staying. Rest assured your comments have been shared with all concerned and we will review the areas highlighted for improvement as a result of your feedback. We do receive many positive comments and I do hope you will experience a better stay... More 

Hungerford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2013

Stayed for 2 nights while the British & Irish Lions played the Wallabies! Although a bit of a walk into town it wasn't too far. Staff were friendly (reception a little on the cool side to be completely honest) but otherwise the concierge team and the bar staff were excellent. Surprised that weren't offered to upgrade to include breakfast in... More 

Was this review helpful? Yes
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the amenities of the property to your liking. We sincerely appreciate all of your feedback to improve our guest experience. We hope you will consider staying with us in the... More 

Canberra, Australia
Top Contributor
69 reviews 69 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 16, 2013

I stayed here for one night when in Melbourne for a show. As it is a 5 star hotel I had great expectations but I concluded that, on my experience it was OK but I've experienced better. I had a bad experience at the Adelaide Hilton in 2010 that I described on Tripadvisor. In fairness the experience here was better.... More 

Was this review helpful? Yes 1
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

I am pleased to note you were satisfied with some aspects of your visit and that the team contributed to the enjoyment and comfort of your stay. Thank you for taking the time to let me know your thoughts for improvement. I have passed on your comments to the appropriate management for their future consideration and review - I appreciate... More 

Manama, Bahrain
Top Contributor
67 reviews 67 reviews
23 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed July 14, 2013

Hubby and I bought a Secret Hotel Deal on wotif and were happy to receive the Hilton on the Park for two nights. We arrived at 7.30am the day we were suppose to check in, but they still allowed us to check in that time which was super appreciated considering we were exhausted from our red-eye trip and a little... More 

Was this review helpful? Yes
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction. I’m sorry for the noise issues experienced - your satisfaction is very important to us and we appreciate your feedback about the thin walls. Your comments will help us to correct these... More 

Gold Coast
Top Contributor
58 reviews 58 reviews
35 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed July 14, 2013

The location is a little remote for my liking. There are a couple of restaurants and convenience type stores nearby but for any real variety you need to walk long distances or catch a cab if you don't have a car. There is no shopping nearby either. The lobby/bar area lacks atmosphere.

Was this review helpful? Yes
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

Thanks for the comments and hope to see you return soon. Brett Christ, General Manager More 

Ponte Vedra Beach, Florida, United States
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 12, 2013

The hotel is located on the park a 10 minute walk downtown. The Rod Laver Tennis stadium and the football stadium are located across the street from the hotel. The rooms are clean well appointed and the service was excellent. The executive lounge was open the whole day and provided an escape after a full day of touring. Many local... More 

Was this review helpful? Yes
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

Just wanted to thank you for your recent stay here at Hilton on the Park! So glad you were able to experience our warm Hilton hospitality and the Concierge team contributed to the enjoyment of your visit. We look forward to seeing you again soon. Brett Christ, General Manager More 

Holt, Norfolk
Top Contributor
154 reviews 154 reviews
42 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 9, 2013

I am biased, as I really like this property, and have said so before. I stayed here for 6 nights and for whatever reasons, it works. Yes, its old fashioned. Yes, its slightly out of town. Yes the decoration is dated. Yes the shower is over the bath. But the staff are brilliant. The hotel feels friendky. And its all... More 

Was this review helpful? Yes 1
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff take such good care of you on each visit. All the team hope to see you return soon! Safe travels. Brett Christ, General Manager More 

Brisbane, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 8, 2013

My experience did not meet expectations. My suitcases were delivered to me at check in for me to take to my room! No voucher in my room for buy one get one free drink, but eventually bar staff agreed. I was sent to the next floor to obtain a newspaper, no paper or people there. The shower taps are down... More 

Was this review helpful? Yes 1
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

I sincerely apologise for the issues encountered during your stay. Your comfort is my number one concern so I appreciate you bringing these shortcomings to my attention and your review will assist in correcting issues in the future. I do hope that the next time you are in Melbourne you will consider staying with us again. Thank you. Brett Christ,... More 

adelaide
2 reviews
4 of 5 stars Reviewed July 7, 2013

I needed accomodation urgently having been detained in Melbourne longer I expected, night was falling and it was getting cold outside. I presented at the Reception counter at the Wellington Parade Hilton and the receptionista was courteous and efficient and confirmed I coul have a room for the night. Accepted. Nice room, courteous staff. Even provide me with a room... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the property to your liking. We hope to see you return soon! Brett Christ, General Manager More 

reiveratsea
Top Contributor
81 reviews 81 reviews
36 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 7, 2013

Standard Hilton fare - this is not an issue but just that this hotel is up to the usual quality but with no special extras apart from the high quality staff and the great view over the MCG and Olympic Park

Was this review helpful? Yes
HiltonSouthWharf, General Manager at Hilton On The Park Melbourne, responded to this review

I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction. Hope to see you return soon....safe travels. Brett Christ, General Manager More 

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Additional Information about Hilton On The Park Melbourne

Address: 192 Wellington Parade, Melbourne, Victoria 3002, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton On The Park Melbourne 5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Hilton On The Park Melbourne Hotel Melbourne
Hilton International East Melbourne
Hilton East Melbourne
East Melbourne Hilton
Hotel Style:
#20 Spa Hotel in Melbourne
#47 Romantic Hotel in Melbourne
#65 Family Hotel in Melbourne
#71 Luxury Hotel in Melbourne

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