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Crowne Plaza Melbourne

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1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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1 room 1 guest
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Crowne Plaza Melbourne
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881 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Melbourne
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Sydney, Australia
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 8, 2013

As per the title, the staff are focused on providing quality service. The location is great for conferences and a quick tram to anywhere in the city. Rooms need refreshing, comfortable but aged. The pool is great nice and warm even though it is outside.

Was this review helpful? Yes 1
Surrey, United Kingdom
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 8, 2013

Good location for the south bank with its many restaurants, also close to the tram rail to get into town. The room was a good size, overlooking the river, comfortable bed, breakfast is good with lots to choose from and they give you real cappuccino!

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IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review

Dear CMB12Surrey, Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. It is our goal to consistently provide superior service and accommodations at our hotel and... More 

Glasgow, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

I spent 9 nights at this hotel and found it to be an excellent choice. Although the hotel is mainly aimed at the business traveller, it catered for other guests very well too. The staff were pleasant and polite throughout my stay. It had a small outdoor pool which i used on a couple of occasions which was great when... More 

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London, United Kingdom
Level Contributor
60 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 31, 2013

Good location if you are wanting the new end (crown casino) of Melbourne, loads of great bars and restaurants minutes away. Room was clean and spacious , very comfortable bed, We had a great view the yarra too. Hotel bar was the highlight as staff where really friendly and cocktails where great.

Was this review helpful? Yes 1
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review

Dear Sozzyhall, Thanks for the great review. We were glad to hear that you enjoyed your time with us, especially the hotel bar. We have recently released a new cocktail list which is getting some very positive feedback from our regulars. We hope to see you next time you visit Australia Kind regards Crowne Plaza Melbourne Management Team More 

Newcastle, Australia
Level Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed March 25, 2013

I was lucky enough to get a riverview room which was great, the roms an ok size, the hotel was well set up ensuring the rooms were quiet. The rooms had all the standard features and the bar although seemed a bit hidden from any views was nice, breakfast was not too bad, and the location was quiet handy. The... More 

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IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review

Dear Glen D, Thank you for taking the time to tell us about your stay, we were glad to read that you enjoyed yourself and that you found our team members to be very helpful. In relation to the view, they are stunning and we suggest that people upgrade to a King Deluxe River View Room at time of booking... More 

Canberra
Level Contributor
116 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed March 25, 2013

We have stayed in many hotels in Melbourne and at this one on three occasions. The hotel has a bit of a feel of a convention hotel but I have never been annoyed by the groups. The suites are roomy but if you are looking for ambience go for a room with a view of the Yarra. This is probably... More 

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Hobart, Tasmania, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 22, 2013 via mobile

Amazing location, pricing is a little expensive, but once again for the location, service and amenities well worth it. The concierge team were incredible with information, help parking and their general attitude.

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IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review

Dear Dan W, It was great to read that you enjoyed your stay with us. Thank you for the positive feedback regarding the concierge team we will be sure to forward it onto the Chief Concierge Kore and his team. Kind regards Crowne Plaza Management Team More 

Australia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 19, 2013

We booked a weekend stay at the Crowne Plaza through Wotif. We had a queen room on the 7th floor with great views of the Yarra River and the Crown Complex and in the distance Port Phillip Bay. Our room was immaculate and very comfortable with all the mod-cons required of a hotel. The buffet breakfast was great, plenty of... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review

Dear ddtem, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More 

Bangalore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed March 18, 2013

The hotel location was pretty good, however the amount of money they charge is not appropriate for the room they provide. Rooms are so small that you need to think before moving around. The in house accessories like towels etc they provide are not of clean and of standard typically you would find for a hotel at that level.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review

Dear PuneetBhugra, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More 

Malibu, California
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed March 12, 2013

We traveled to Australia for our first visit “down under” experience, starting with a packaged Brendan (Trafalgar) tour of 3 major cities, air, hotels, all breakfasts and some other included meals, with sightseeing and city tours included, then staying in Australia on our own later, for more touring. Our first city stop on this introductory tour of Australia was in... More 

Was this review helpful? Yes 1
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review

Dear MalibuFireman, Thanks for the great review, we were pleased to read that you had such a pleasant time here at Crowne Plaza Melbourne. We have recently updated our restaurant and bar menus, so we are very pleased that you enjoyed the food and beverage selections both at breakfast and in our bar for happy hour. The hotel has been... More 

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