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Crowne Plaza Melbourne

4.5 of 5
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1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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Crowne Plaza Melbourne
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1,001 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Melbourne
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Milton Keynes, United Kingdom
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 20, 2014

This hotel is located in the middle of all the activities most visitors will want to access, and provides good service in a friendly and efficient way. There is easy access to lots of visitor attractions and restaurants as well as being on the river with all of its visual pleasures. Building work is currently going on around the entrance,... More 

Helpful?
1 Thank John E
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear John E, I'm pleased to read that you agree our location is fantastic, especially to those wanting to be close to the action. I'm delighted to know you had a pleasurable stay with us and hope to have you back on your next trip to Melbourne. Kind regards, Cameron Abbott Hotel Manager More 

Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed October 16, 2014 via mobile

Last minute booking and was too expensive but stayed there due to lack of rooms in Melbourne on the night. This hotel has see better times but was comfortable. Stayed one night. Was not happy to see they wanted to charge $9 for 2 hours of internet but the reception was very friendly and decided to wave the fee but... More 

Helpful?
Thank tedegan1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear tedegan1, Thank you for providing us with feedback of your recent stay. I'm pleased to see you found your time with us comfortable. We hope to have you back again soon. Kind regards, Cameron Abbott Hotel Manager More 

Adelaide, South Australia
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 14, 2014 via mobile

As you pull up to the Hotel you notice how tired it looks and upon entering the lobby you need to navigate the escalators to get to reception. It seems like there is some sort of renovation going on? Once at reception check in (and out for that matter) is quick and efficient and the staff are friendly and capable.... More 

Helpful?
Thank Crui5erFJ
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Crui5erFJ, Thank you for sharing your comments with us. I'm pleased to know your stay was pleasurable. We hope to have you back with us again soon. Kind regards, Cameron Abbott Hotel Manager More 

Perth, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 13, 2014

My wife & I stayed a Friday/Saturday & found the staff friendly & helpful but the hotel tired looking. We paid extra for a river view facing the bay. Can't complain about the view but the room was small as was the bathroom, which was only big enough for one person & a shower curtain which went out of fashion... More 

Helpful?
Thank Tim W
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Tim W, Thank you kindly for your feedback, it is much appreciated. I will be sharing your comments with my team. I was pleased to read that you found our location convenient and enjoyed the river view from your room. We look forward to welcoming you back again soon. Kind regards, Cameron Abbott Hotel Manager More 

Perth, Australia
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 12, 2014

I have stayed here twice, once on business and once, more recently, for a long weekend. The reason I booked the hotel the second time was because it really does have one of the best locations - on the Yarra river, just opposite the Crown Casino complex and just a short walk from the CBD and shopping that Melbourne is... More 

Helpful?
Thank Centaur1975
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Centaur1975, Thank you for your review. I was delighted to read that you enjoyed your time with us and had the opportunity to take in our fantastic view of the river! I'm also happy to know that our location was convenient for you throughout your time in Melbourne. We hope to have you back with us again soon. Kind... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 12, 2014 via mobile

Good hotel right on the river with lots of bars and eateries nearby. Within walking distance to DFO south wharf for shopping. Good breakfast and helpful friendly concierge. The construction was a bit disappointing as it did not bother me until my last night with loud banging early in the morning but again this was the only time I heard... More 

Helpful?
Thank KirstoNZ
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear KirstoNZ, Thank you for sharing your feedback with us. I'm pleased to know your overall stay with us was enjoyable and we look forward to seeing you on your next visit. Rest assured any disturbance from the neighbouring construction work won't be a problem. Kind regards, Cameron Abbott Hotel Manager More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed October 8, 2014

We have stayed at this hotel a few times now over the last couple of years and have found it a very pleasant experience. Staff are excellent and not intrusive. Rooms are large and comfortable. The best ones overlook the river. Breakfasts are really good. The new menu in the restaurant and bar is also very good. My husband happened... More 

Helpful?
Thank Cheryl J
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Cheryl J, I was so pleased upon reading your review that you and your husband celebrated his birthday with us. I hope you had a fantastic stay on such a special occasion and our team certainly look forward to having you back in a few weeks time. Kind regards, Cameron Abbott Hotel Manager More 

bangalore
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed October 5, 2014

Right from check-in to check-out, every staff member I encountered was very pleasant, courteous and helpful. They are professional without getting too personal. I got a room on the 9th floor facing the south wharf and a nice view of a the river and Crown casino next door. Though the windows aren't sound proof, a room on a higher floor... More 

Helpful?
Thank hudson m
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear hudson m, Thank you for providing us with such great feedback. It is greatly appreciated! Upon reading your review I was delighted to see your comments regarding our staff. I look forward to sharing this with them and agree we've got some great views of Melbourne! We look forward to your next visit with us. Kind regards, Cameron Abbott... More 

Wellington, New Zealand
Level Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed October 4, 2014

Checked in very late on Friday evening 26th September, with specific room requests - I was pleasantly surprised when my requests had been met, thinking that they would not be due to my late arrival. I was greeted at reception by Andrew and received the most exceptional service, I have stayed at a lot of hotels and by far Andrew... More 

Helpful?
Thank Adam6750
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Adam, I was excited upon reading your review not only because you enjoyed your time in Melbourne with us but also because of the praise you had for our team member Andrew. I agree, he is a highly valued colleague and I look forward to sharing your review with not only Andrew, but also his team. Your feedback regarding... More 

Auckland Region, New Zealand
Level Contributor
105 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed October 4, 2014

We stayed for 4 nights and choose this hotel primarily for the special deal we got with the conference. The hotel itself is undergoing some sort of make over at the front as it has the most weird entrance that we have encountered. However, we were greeted really well by the guy at the front and then by all staff... More 

Helpful?
Thank Mike P
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Mike P, Thank you for sharing your feedback with us, it is greatly appreciated. I was glad to learn that your overall stay was a pleasurable one. ​​ Kind regards, Cameron Abbott Hotel Manager More 

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