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Crowne Plaza Melbourne

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1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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Crowne Plaza Melbourne
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831 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Melbourne
See the most recent reviews
Wellington, New Zealand
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed January 14, 2014

My wife and I spent 4 nights here over New Years. The location itself is fantastic with south bank and the crown casino just a stones throw away. The service was very average. We were checked in promptly but changed rooms after finding several strands of hair all over the bed. The rooms look tired and the breakfast buffet looked... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear SweetAzNZ, Thank you for sharing your review. I was disappointed to learn that your stay fell below the level of expectation that we place upon ourselves. I will be sure to address your concerns, particularly in relation to room cleanliness with our Housekeeping team, and your dining experience with our Food & Beverage leadership. Could I kindly request that... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 14, 2014

I stayed in this hotel for 5 nights last week. It's actually a really nice hotel and conveniently located to everything you'd want to see and do in Melbourne. However, they billed me incorrectly and I've been chasing down an accurate invoice for what was charged to my credit card for the past 6 days. I've been assured after multiple... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Kaykayanderson, Thank you for sharing your review. I am delighted to learn that our prime city location and comfort of the Hotel were able to meet your needs. However I am disappointed to hear that your billing has been could not be resolved upon departure and that it has taken some time to process this correctly. I would appreciate... More 

Auckland Region, New Zealand
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 13, 2014

We stayed here as an inbetween moving from melbourne back to NZ We had 2 king size beds, in a room that was larger than our apartment, incredibly clean, beautiful and a fantastic bathroom for all. Our toddler was very comfortable in this room, and everything was safe for him. We used the pool a lot and walked the roof... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear cyberbob2097, Thank you for sharing your review. I am delighted to learn that your stay was enjoyable for both you and your family. I am also delighted to learn that our staff were able to assist you in making your move back to New Zealand as seamless as possible. Our team take great pride in the service they deliver... More 

Oxford, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 11, 2014

We have stayed in Crowne Plazas around the globe, and have to say that we, and our two friends found this hotel to be lacking and not up to the standards we have come to expect. 1: Wireless is ridiculously expensive, approx AUD20 for 24 hours. Not happy with that. Our friends were also charged 15 times for one day's... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Bethany B, Thank you for taking the time to share such a detailed review of your recent Crowne Plaza Melbourne experience. Could I kindly request that you contact Ben Schmidt, Rooms Division Manager, to discuss your concerns and your particular reservation so that we have the ability to address these matters. Kind regards, Cameron Abbott Hotel Manager More 

Perth, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed January 11, 2014 via mobile

I was extremely impressed by the conduct of the hotel staff and the quality of the room! Very impressive hotel in a great location and would not hesitate to stay there again when in Melbourne. Such a beautiful city and a special thanks to Jason who helped my partner and I with tours and reservations and really went out of... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Burgo774, Thank you for taking the time to share your review. I am delighted to hear that you had a wonderful Crowne Plaza Melbourne experience recently. Thank you also for recognising Jason from our Concierge team for the service he was able to provide to you both. Jason is certainly a great asset to our team and I will... More 

Houston, TX
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 9, 2014

The hotel is in a very good location by the river. Walking distance to the casino and other attractions. The room is clean and simple. Overall was a good stay. I did rent a car in Melbourne to drive along the Great Ocean Road. The parking lot for self park is a 5 minute walk from the hotel. The walk... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Michelle, Thank you for sharing your review. I am pleased to hear that overall you had an enjoyable stay at Crowne Plaza Melbourne. I am also delighted to hear that you had the opportunity to experience the beautiful Great Ocean Road whilst in Melbourne – this is certainly a great feature of the Victorian landscape. Thank you also for... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 8, 2014 via mobile

Very happy with this hotel. All the staff we dealt with were very kind and helpful including the bar staff. Rooms were clean, beds were very comfortable and a pillow menu was offered if you wanted to change your pillow. Location was right opposite team stop and 7/11 across the street one way and a strip of great restaurants across... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Jessant2008, Thank you for your sharing such a positive review of Crowne Plaza Melbourne. I am delighted that we were able to provide everything you required and that your stay was seamless and enjoyable. It is always nice to receive such positive feedback as it recognises the efforts which our entire Hotel team put in on a daily basis.... More 

Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 6, 2014 via mobile

We are US citizens. This was our first stop in Australia and we were not disappointed. Staff was friendly and the room was clean. Breakfast was excellent. Close to the casino if you are so inclined. Located adjacent to the Yarra river and easy walking distance to shopping and tours. A couple things not to miss would be a city... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Steveharp5, Thank you for taking the time to share your review. I am delighted to hear that your first trip to Australia was enjoyable and thank you for choosing to stay at Crowne Plaza Melbourne. I am also pleased that our friendly staff, and our location near the Yarra River were highlights of your stay. I look forward to... More 

Delhi
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stayed at the Crowne Plaza for a couple of days during Christmas season. The hotel building is beautifully and elegantly designed, and is in a great location in the city by the Yarra river. Great location to drive to and from without having to drive through city traffic. The room was a slightly strange shape, but very clean and... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Ari-A87, Thank you for taking the time to share your review of Crowne Plaza Melbourne. I am pleased to hear that you enjoyed your stay with us over the festive season and that our prime city location and the view from your room were highlights of your stay. Also, thank you for your feedback regarding our Room Service menu... More 

Torquay, Australia
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed January 5, 2014

I have just returned home from our stay at the Crown Plaza and I had to write a review as I felt this hotel was wonderful! From the moment we checked in to the moment we left everything was great! Rebecca checked us in and she was so friendly and helpful. She offered us an upgrade, for a small extra... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Jadeblevens, Thank you for taking the time to share such a positive and thorough review. Firstly congratulations on celebrating your anniversary and thank you also for choosing to celebrate this special occasion at Crowne Plaza Melbourne. Rebecca on the Front Desk is certainly a great asset to our team and I am delighted that she added to your overall... More 

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