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Crowne Plaza Melbourne

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1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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Crowne Plaza Melbourne
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839 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Melbourne
See the most recent reviews
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As usual, good stuff first: And I am a big fan of any organisation who pays attention to the small stuff. Room was upgraded - which I'm guessing is pretty standard when there's no reason not to based on other reviews - which I think is brilliant practice. It costs them 'nothing' for a later check-in to get into a... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Dredgy, I appreciate your feedback and I agree with you, we are located in a very convenient location with restaurants, dfo and the casino all within an easy walk. I am delighted you enjoyed the fresh fruit on offer too. Please ask our friendly concierge for tram times when you stay with us next. Kind Regards, Cameron Abbott Hotel... More 

Ballarat
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good clean comfortable property. Check in took awhile but it's in great location so busy hotel. Bar prices are high but it's Melbourne so expected. Beds were so comfortable. Would stay again. Close to crown and the food and nightlife.

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear KittyKatCarey, Thank you for your feedback, it sounds like you had a comfortable stay with us at the Crowne Plaza Melbourne. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

Antony, France
Level Contributor
239 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is located along the river and was very convenient for me. Rooms are just ok but really old fashion such as the bathroom that is probably 20 years old! I used the fitness facilities that were just ok. Breakfast is really excellent as well as staff but this cannot justify the terribly excessive price!

Was this review helpful? Yes 2
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear schuminou, Thank you for your feedback, we are very lucky to be located in such a convenient part of Melbourne. We hope to see you again the next time you are in Melbourne. Kind Regards, Cameron Abbott Hotel Manager More 

Bangkok, Thailand
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has seen better days, unfortunately - the rooms are rather bland. However the staff make the best of the place by smiling, being really helpful, and nice touches like having loads of free fruit in every corridor. Quite expensive for what it is

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear mikebkk, I am delighted your enjoyed our very friendly staff and also the fresh fruit we offer on every floor. We hope to see you again. Kind Regards, Cameron Abbott Hotel Manager More 

Hong Kong
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed three nights and was pleasantly surprised to be upgraded to a suite that had great views of the city and Crown Casino. Perfect location, being walking distance to the city, Southbank, Crown, South Wharf and South Melbourne. South Yarra and beyond are only a tram or train ride away. Room was spotlessly clean and staff from Concierge to Front... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Brett S, Thank you for your lovely feedback, I agree with you, we are very fortunate to be located in such a convenient location with most things all within an easy walk. I am delighted to read your experience with our staff was friendly and cheerful. We look forward to seeing you in the future. Kind Regards, Cameron Abbott... More 

Melbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent one night at the Crowne Plaza for a weekend with friends. We chose the City Escape package which included breakfast and valet parking (parking can be expensive in Melbourne). Lovely clean hotel with very helpful, polite staff. The rooms were very nice with everything you could need. The fitness centre had a great range of equipment. The breakfast buffet... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear melinda157, I am delighted to read your lovely feedback, it sounds like you had a fun time in Melbourne. We are very fortunate to be located in such a convenient location with shopping and casino all within an easy walk. Our chef will be happy to learn you enjoyed your breakfast. We look forward to seeing you again. Kind... More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The Crown Plaza has friendly and attentive service and a good location near the Convention centre. The rooms are OK but a bit tired. I'd stay again if the rate was OK. Take the limo service if you're heading to the airport - the cost is similar to a cab but much more comfortable and clean after the generally appalling... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Ken D, I appreciate your feedback and I am glad you received our friendly service. Great tip on the limo service too. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

Devon, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Brilliant hotel, great staff extremely helpful, we were spoiled for choice regarding the great selection of food, drink ect. The perfect location in the heart of a wonderful city. Can't wait to go back. This hotel deserves all the stars they have and then some.

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear DavieCraw, Thank you for your lovely feedback, I am delighted you experienced all that Crowne Plaza Melbourne offers and for acknowledging the efforts of the hotels staff. Rest assured I will pass on your feedback to the hotel team. They will be delighted to receive such positive endorsement. I look forward to seeing you again soon. Kind Regards, Cameron... More 

Greater Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed for two nights and had a wonderful stay. The check in was quick and easy and the staff couldn't do enough for us. We had a river view and it was lovely to look out over southbank. The location is central a 5 min walk to Southern Cross Station across the road from Crown complex and about 10... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Judy H, Thank you for your feedback, I agree with you, we are located in an ideal part of Melbourne with the Southern Cross Station, Casino and DFO all within an easy walk. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The Crown Plaza, whilst not on quite the same level as the Crown Metropole or Crown Promanade is deffinately a great alternative at nearly 1/2 the price per night as it's counterparts. Crown Plaza is in an excellent location to take in all of the South Whalf attractions including a 2 minuet walk accross the road to the Casino and... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Gibbos4Travel, Thank you for your lovely review. I am happy you got to experience the convenient location of the Crowne Plaza Melbourne. I will pass on your compliments to the hotel staff, they will be indeed very happy to receive your feedback. I look forward to seeing you return again soon. Kind Regards, Cameron Abbott Hotel Manager More 

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