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Crowne Plaza Melbourne

4.5 of 5 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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Crowne Plaza Melbourne
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Crowne Plaza Melbourne
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696 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Crowne Plaza last weekend. Having never stayed in that part of the city before, I was a little hesitant that it was a bit out of the way. I couldn't have been more wrong! Southern Cross station and its shops was a mere 7 minut walk and the circle city tram is close by too. The... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Carolewadd, Thank you for your positive review. Crowne Plaza is located in a beautiful part of Melbourne, we are very lucky to have entertainment and shopping at close walking proximity. Our staff pride themselves at being as helpful as possible so I am glad they delivered the hotel standard. We look forward to seeing you next time. Kind Regards,... More 

Chipping Norton, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay here regularly - close to many restaurants, good walk along the river, and an easy walk to the MCG. Undergoing some renovations, but the thing that has always stood out are the staff. From check in to housekeeping and bar staff - and especially the concierge staff (Stan, take a bow). Highly recommended for the business traveler or the... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Gary J, Thank you for your kind feedback and understanding regarding our neighbours works. We take great pride here at Crowne Plaza in our approachable can-do employees, and so I am delighted to read they are delivering to our hotel standards. I look forward to seeing you again. Kind Regards, Cameron Abbott More 

Singapore
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had arrived earlier than the check-in time of 2pm and was told to wait for my room. At 2pm when I returned to the front desk, the room was still not read and the lady manning the desk ushered me to the Lobby Bar for a drink on the house. Awhile later she called to inform that my room... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear ASK84, I was delighted to read how comfortable your stay with us was. It is nice of you to recognise our housekeeping team, I will be sure to pass on your positive feedback. I agree with you, we are very lucky here at the Crowne Plaza to be located in a very scenic part of Melbourne. I look forward... More 

Melbourne, Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 2 nights as part of a conference and enjoyed my stay. The room was clean and spacious enough for me, and if I had to come up with a "negative" for this review, it's that the view of the pool wasn't spectacular. The king bed was comfortable and housekeeping did a great job of keeping the room... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear potosalinas, Thank you for your positive feedback, I am glad you had a comfortable stay. We take pride in being efficient across all functions within Crowne Plaza Melbourne, but have noted our over-efficiency at breakfast as you have pointed out. I’m pleased to see that you will be returning and look forward to seeing you again soon. Kind regards,... More 

melbourne
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Crowne Plaza December 13th 2014. The staff at Crowne Plaza are so friendly and helpful, they let us check in early and we had a 4pm checkout, which was really great. The room was clean and the views amazing. We have stayed before and will stay again due to the quality of service we received. We ate... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear fluffymelbourne, I’m happy to read our staff were friendly and that we were able to accommodate your early check-in and also late check-out. We are lucky to be based in such a beautiful city, with beautiful views and great shopping! Rest assured I will pass on your positive comments to the chef, he will be most happy. Kind regards,... More 

England, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for a week in early December. The receptionist was good and gave me a river facing room looking into the city which was nice and I would definitely recommend being on that side. Staff were pleasant and positive.Almost all lobby staff seemed to have an ear piece though which made them looked like cyborgs ;-) Depends where... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Tim, Thank you for taking the time to provide detailed feedback regarding your recent visit. It is critically valuable to the hotel to understand where we can improve and rest assured we have begun to analyse and action some of the deficiencies you experienced. This is clearly not the normal high standard of service delivery we attain, and I... More 

Melbourne, Australia
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Our first stay at Crown Plaza was good. Short and lovely walk across the bridge to The Plenary which was so handy. We stayed on Level 8 and had a great view of the river, the other Crown & pretty lights at night. Nice comfy bed, big room, clean, plenty of mirrors, big TV & rather quiet which is good.... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Bel L, I am delighted to read your feedback. We are based in a lovely location here at Crowne Plaza Melbourne which I am glad you were able to take advantage of. Feel free to contact our friendly concierge when you stay again for some great restaurant / quick eat ideas, there are plenty around just sometimes a bit... More 

Christchurch, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Somewhat disappointing for the money. The staff were generally good but were lacking in the restaurant (they never seemed to visit my table for breakfast drink orders). My room was spacious, the bed slightly tired but with good linen and pillows. The bathroom though had the amazing non-stop flushing toilet, which turned into a small fountain in the early hours... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Pam B, Thank you for your feedback. I was disheartened to read that your stay with us was not to the standard we as a hotel take pride in delivering. Please let me know when you next look to returning as I and the team would welcome the opportunity to provide you with a more memorable experience. Kind Regards,... More 

Wollongong, Australia
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recently spent the night in the hotel due to a flight being delayed. The hotel on arrival were great and provided us a quick and easy dinner option for us all as we were exhausted as very late. Buffet breakfast is amazing and the food was really nice! Would stay again, hopefully for a bit more of a holiday. Great... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear jackshaw3, Thank you for your positive feedback, and for recognising our teams efforts to rectify the circumstances that brought your ot the hotel. I will pass on your feedback to our chef and team, he prides himself on making our guests happy with such a great breakfast! I look forward to seeing you again for a longer visit next... More 

Kuala Lumpur
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a old hotel located at a wonderful location. "Batman Park" tram stop is right in front of the hotel entrance making it extremely easy to head to the City or St Kilda's beach. The hotel is rather old from the outside and at the public areas, but the rooms are quite alright and clean. The toilet comes with... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Julia Y, I am happy you enjoyed your stay with us here at Crowne Plaza Melbourne. I agree with you, we are located in a great part of Melbourne and having the free tram right outside our hotel is very helpful. I look forward to personally welcoming you back. Kind Regards, Cameron Abbott Hotel Manager More 

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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Hotel Style:
#43 Family Hotel in Melbourne
#50 Romantic Hotel in Melbourne
#57 Business Hotel in Melbourne
#62 Luxury Hotel in Melbourne

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