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All 172 Melbourne hotels

Crowne Plaza Melbourne

4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)
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Crowne Plaza Melbourne

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76%
Ranked #53 of 172 hotels in Melbourne
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
RnRGal111 Melbourne, Australia
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558 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Love this hotel. Lovely check-in staff always friendly and professional. Free wi-if, late check-out until @1400hrs, free newspaper if you join their free rewards program. Beautiful views of the Yarra, Melbourne Convention Centre and Crown Casino precinct from the rooms. Tram stop right outside, 1 block to Southern Cross Station.

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Melbourne, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had stayed here several years ago (when it was under different management/name) and thought it average. On this occassion we got a good deal so gave it another go. On the down side the building is ulitarian- thats it. The room was lovely recently renovated good bathroom. Staff we spoke to were all excellent. The breakfast was really first... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear 175Traveller, I was delighted to read that you felt things had changed for the positive. Thank you for your kind feedback. We are indeed well located and fortunate to have such wonderful views of the Yarra. The team and I look forward to welcoming you back soon. Kind regards, Cameron Abbott Hotel Manager More

Sydney, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed for 3 nights on a business trip. The location is convenient and the room was good enough for a short stay. The bathrooms do need a bit of a clean - grouting was either dirty or mouldy so didn't feel it was up to the standard of competitor hotels nearby. As I was on business there was no CSPAN... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Dlobo, Thank you for choosing to stay at Crowne Plaza Melbourne and providing us with your feedback. I can appreciate that whilst on business it is important to have the information you need to assist you. Rest assured we will review our TV offerings to ensure we cater for everyone’s needs. I look forward to welcoming you back in... More

Ryde, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is well located, the staff are friendly, but the ambience is a bit like a gymnasium. Quite bare looking and not conducive to hanging around. The room was smallish and again it had just the essentials. No decor, no special feeling. The bathroom had old fashioned plumbing and it was really in need of a refurb. Our expectations... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Bill K, Thank you for your feedback. I am sorry that we did not meet your needs during your visit. Your feedback is important and we are always looking at how we can refine our product. Do let me know when you are next returning, it would be a pleasure to welcome you back personally. Kind regards, Cameron Abbott... More

Canberra, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed 2 nights on a business trip. Nice central location, right on the Yarra. Shops a couple of blocks away, Casino just across the river. As with all IHG hotels these beds are so comfy, staff were friendly & professional. I will be back.

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Craig, Thank you for highlighting our location and staff. I’m very proud of the team we have and our location is great for both shopping and dining options. I look forward to welcoming you back soon. Kind regards, Cameron Abbott Hotel Manager More

christchurch new zealand
Contributor
18 reviews 18 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed three days at the Crowne Plazea 21/24 March. We found the checkin process was quick and reception staff friendly and helpful. Our room was a good size, well equipped with a pleasant view across the river. The only thing we thought was missing was complimentary water in the room. Large bowls of apples supplied for the guests outside... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Memmi, Thank you for sharing your positive review of Crowne Plaza Melbourne. I am delighted to learn that you had a fantastic experience with our friendly and helpful Front Office staff upon check-In. I am also delighted to learn that you were pleased with the level of comfort in our Rooms and you had the opportunity to enjoy the... More

Schaffhausen, Switzerland
Top Contributor
76 reviews 76 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed there for 4 nights on a business trip to Australia. The hotel has a good central location (depending on where you need to be) and the riverfront rooms have amazing views. I was really blown away when waking up the next day after my arrival. The rooms are good, the bathrooms need some update. The breakfast buffet is... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Jan-Hendrik, Thank you for taking the time to provide us with your feedback. We do indeed have wonderful views that can ’blow you away’. I agree, it is something special to wake up to. In relation to our breakfast offerings, we are currently working on developing this further, and look forward to you visiting in the near future to... More

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Took a party of 4 girls for a birthday celebration. We had the King Suite plus an adjoining double-double room.10th floor, lovely river views, the faux bellagio display near Crown towers could be seen on the hour. Children swam in the nice rooftop pool, settled back to some movies, my sister and I relaxed in the adjoining room door ajar.... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Lou H, Thank you for sharing your positive review of Crowne Plaza Melbourne. I am delighted to learn that you had a fantastic stay and I trust that the birthday celebrations went well. We take great pride in receiving such positive feedback as it recognises the efforts which our teams put in on a daily basis, and I look... More

Melbourne
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a teenage bithrday party here- king suite with adjoining double room. Great value, lovely views, wonderful room service menu. Appreciated the kids menu - well priced at $15 for 2 courses plus drink. Appreciate the healthy choices in the main menu too. Apart from a very rude woman who kept insisting on photo id for us after we had... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear KatyMack, Thank you for sharing your feedback regarding your recent stay here at Crowne Plaza Melbourne. Thank you for sharing your positive review regarding your In-Room Dining experience. I am delighted to learn that you were pleased with the selection on the menu, including the childrens menu and that it was great value for money. I sincerely apologise regarding... More

Auckland Region, New Zealand
2 reviews
4 of 5 stars Reviewed 3 weeks ago

On arrival at the Crowne we were upgraded to their Comfort Package Suite on the 9th floor. The room overlooked the central outdoor atrium looking onto the swimming pool. It was very quite and we were offered a choice of pillows non-alcoholic beverages and a hot stone aroma placed in our room before bed. Overall the location was excellent as... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Anna L, Thank you for sharing your positive review. I am delighted that you had the opportunity to experience our Sleep Advantage pilot programme which we are participating in. I will be sure to pass on your positive feedback in relation to the programme to those leading the project. I hope to welcome you back to Crowne Plaza Melbourne... More

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Additional Information about Crowne Plaza Melbourne

Also Known As:
Crowne Plaza Melbourne Hotel
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Melbourne
#48 Luxury Hotel in Melbourne
#51 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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