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Crowne Plaza Melbourne

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1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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Crowne Plaza Melbourne
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Crowne Plaza Melbourne
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    858 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (273)
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    Kingscliff, Australia
    Level Contributor
    75 reviews
    58 hotel reviews
    common_n_hotel_reviews_1bd8 77 helpful votes
    4 of 5 stars Reviewed 2 days ago NEW

    Good central location - great staff and service . Room service was quality and fast - iven though it was a wet and therefore busy noght - it was there in half the time quoted/ The room design however is odd. Having the desk tucked in a corner next to the bathroom. Personbally i like to watch TV whilst i... More 

    Was this review helpful? Yes
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear Boracaybound, I appreciate your feedback and I am delighted to read you had a great room service experience. Please advise reception next time you check in of you room preference as we have a couple of different room configurations at the same nightly rate. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

    Sydney, New South Wales, Australia
    Level Contributor
    26 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    5 of 5 stars Reviewed 2 days ago NEW

    Our second stay for the trade show quick walk across the bridge to the exhibition centre. Some of the breakfast service has been slow and have had to request things a few times before they happen. Dinner has been excellent we couldn't fault that. Would stay again.

    Was this review helpful? Yes
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear Jodi L, Thank you for your feedback, I am happy to read you had a convenient stay with us, we are lucky to right across the bridge from the Melbourne Convention and Exhibition centre. We look forward to seeing you again next year. Kind Regards, Cameron Abbott Hotel Manager More 

    Melbourne, Australia
    Level Contributor
    18 reviews
    16 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    4 of 5 stars Reviewed 6 days ago NEW

    Great property with an attentive helpful staff. It has been around for many years and the design is older but for pure wow factor with the river views, this is a great hotel. Lots of stairs or escalators are needed to get around but nice large rooms with good amenities a great choice for a central hotel. Easy walking to... More 

    Was this review helpful? Yes
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear Shane M, Thank you for such lovely feedback, we feel very blessed to be based in such an ideal part of Melbourne. We look forward to sharing the view with you again on your next visit. Kind Regards, Cameron Abbott Hotel Manager More 

    Level Contributor
    17 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    5 of 5 stars Reviewed 6 days ago NEW

    DFO across the river, also handy to the convention centre. Trams right outside. Staff are helpful. Lots of restaurants close by. Such an easy stay. Rooms are comfortable. Could use some updating in the bathrooms.

    Was this review helpful? Yes
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear Melanie H, Thank you for your kind feedback, I am delighted to read you had a lovely stay with us and that our staff were helpful. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

    East Anglia, UK
    Level Contributor
    51 reviews
    9 hotel reviews
    common_n_hotel_reviews_1bd8 22 helpful votes
    3 of 5 stars Reviewed 6 days ago NEW

    Stayed for 3 nights as part of a AAT package. Had a rubbish room, no view of the river at all (difficult to complain as it was booked via a travel agent - if we had booked and paid direct would have complained and a hell of a lot), had no hot water one morning - told the boilers had... More 

    Was this review helpful? Yes 1
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear Sue A, Thank you for your feedback, and I am sorry you didn’t receive the experience you should have. I’d appreciate if you could email me at Cameron.abbott@IHG.com so I may have the opportunity to discuss your experience further to ensure it doesn’t happen again. Kind Regards, Cameron Abbott Hotel Manager More 

    Adelaide, Australia
    Level Contributor
    4 reviews
    4 hotel reviews
    3 of 5 stars Reviewed 6 days ago NEW

    I stayed here October last year to attend the Cake bake and sweet show expo. Main reason was because its soo close to the event. Location was it is really good. The disappointment for me is the room itself. I was placed in the smallest room possible, I've stayed in a different hotel and this is by far the smallest... More 

    Was this review helpful? Yes
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear Priscilla L, Thank you for your honest feedback. Could you please contact me at Cameron.abbott@ihg.com so I may discuss in more detail your experience and to assist in returning your phone charger. I look forward to hearing from you. Kind Regards, Cameron Abbott Hotel Manager More 

    Melbourne, Australia
    Level Contributor
    8 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed 1 week ago

    Spent one night , paid for city Experience package. Great value, rooms comfortable and clean with a great view. Experience included breakfast and valet parking. The service from staff was exceptional, helpful and friendly. The buffet breakfast was lovely, a great variety to choose from and fresh.

    Was this review helpful? Yes 1
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear Joanne P, I am delighted to read your lovely feedback, it reads like you had a wonderful experience at the Crowne Plaza Melbourne. We look forward to welcoming you back anytime. Kind Regards, Cameron Abbott Hotel Manager More 

    Brisbane, Queensland, Australia
    Level Contributor
    14 reviews
    common_n_hotel_reviews_1bd8 15 helpful votes
    4 of 5 stars Reviewed 1 week ago

    I stayed here for a week whilst working in Melbourne. The staff were very helpful, the room was clean and had great views. If I was booking this for a personal trip I would have stayed elsewhere due to the absorbent prices. Considering one of the nights cost $500+ you would expect parking & wifi would be a standard. The... More 

    Was this review helpful? Yes 1
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear Shauna A, I appreciate your feedback and glad you had a comfortable stay with us. We do offer free wifi to all IHG Rewards Club members. If you are not a member please sign up complimentary at our IHG website, as this will entitle you to not only complimentary wifi but also allow for you earn points to use... More 

    New Delhi, India
    Level Contributor
    24 reviews
    15 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    3 of 5 stars Reviewed 2 weeks ago

    Its a Crowne Plaza - so you know what to expect. Not many people realise where it is - but the location is very good. By the river, next to Casino - everything is close by. Its showing its age albeit gracefully.

    Was this review helpful? Yes 1
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear vinayb, Thank you for your feedback, we are indeed blessed with being located in such a convenient location with restaurants, shopping and the casino all within an easy walk. We hope to see you again next time you are in Melbourne. Kind Regards, Cameron Abbott Hotel Manager More 

    Doha, Qatar
    Level Contributor
    11 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    Beautiful hotel with friendly staff. View from the hotel is beautiful . Just next to the Yarra river .there is a free tram zone is right in front of the hotel. very convenient to go to the Bourke Street .tram no 96 goes directly goes there. location is nice ,crown casino is right in front of the hotel and there... More 

    Was this review helpful? Yes 1
    Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

    Dear seemona m, Thank you for your lovely feedback. It sounds like you had a lovely stay at the Crowne Plaza and got to experience Melbourne both on foot and via the free tram. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

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