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All 172 Melbourne hotels

Crowne Plaza Melbourne

4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)
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Ranked #67 of 172 Hotels in Melbourne
A recent review
4 of 5 stars reviewed 2 days ago
Colombo99lk
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676 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW

every once a month i stay at crown plaza.... good location, near to everything. it would be great if they provide free internet. rooms are big n clean. food is as little bit below par, for the money we spend. one day I ordered gnocchi, and its less saucy and bit hard. other than that....staff is friendly and so far... More

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Mackay
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My partner and I recently stayed at the Crowne Plaza in Melbourne. A fabulous location but the hotel is in need of a refurbishment. The entry and lobby area are confusing and not guest friendly. The reception is located on the first floor which isn't easy to get to with the escalator being non operational and the lift tucked away... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear macka44, Thank you for your feedback about your recent visit. I was disappointed to read of the challenges you faced as this is not indicative of the high standards we set and achieve. Rest assured our entryway and reception will revert to its previous location at the base of the escalators early next year, which in turn will provide... More

Varberg, Sweden
Top Contributor
74 reviews 74 reviews
30 hotel reviews
264 helpful votes 264 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel lies by Yarra River, close to the Convention Centre and along the southbank, it makes it very good start point for a visit to Melbourne, relatively big rooms, very good breakfast, but there are negatives too. Internet is not complimentary, you need pay for it separately, the swimming pool is not worth the name and was to tell... More

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear janmar, I agree the hotel is ideally located, and with Ann, our Omelette chef at the helm, a good breakfast provides for a good start to the day. As with all hotels, we do have same areas to improve upon, and I thank you for your feedback. However I do note that you may not be an IHG Rewards... More

Sydney, Australia
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to visit Melbourne the weekend before Melbourne Cup. Prices are crazy for that time of year. This place was the most reasonable at the time for about $250 with great views. I think it would be under $200 any other time of year but not bad for Melb Cup. A little outside of the city but still reasonable... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear StackIt, Thank you for taking the time to provide me with your feedback and advising us on check out of the issue you had. I can advise that with your feedback we were able to resolve swiftly and apologise if it was an inconvenience. I look forward to welcoming you back, preferably sooner than next years’ Melbourne Cup. Kind... More

Perth
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was good and importantly the bed was good. Pillows were ok. The shower is very dated. The location is great if you want to be near Crown and the restaurants. There was nothing wrong with it at all but there wasn't anything that made it stand out. Its better than an average rating, but a very good rating is... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear M021958 , Thank you for taking the time to provide us with your feedback. I can certainly understand your note about rates, November in Melbourne is indeed a very busy city! As for our location, as you accurately pointed out, we are very close to the Crown complex, not to mention South Wharf, with its eateries and shopping. I... More

Top Contributor
99 reviews 99 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for three nights while attending event at Conference Centre. Very convenient. The hotel entrance is impacted by redevelopment work and an escalator was out of action for a day. The room was a bit odd - the door opens straight onto the bed - the L was in the wrong place. Courtney at Reception was helpful and friendly on... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Philip M, I very much agree, our location is ideal for those who wish to be right next to the Melbourne, Conference and Exhibition Centre. That additional time in the mornings to have breakfast without feeling rushed certainly sets our conferencing guests up for their day. Rest assured I will pass on your feedback to Courtney, who will be... More

Calcutta, West Bengal, India
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited the Hotel last year and I have to say It was just amazing, very beautiful from the inside as well as the outside.. they even have a few big Brands shop below... The casino was awesome...Super floor...Must see in Melbourne

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Manish147, Thank you for your note. Whilst you may refer to our City’s Casino complex, our proximity to it and the shopping element of Melbourne, is ideal, not to mention the views from our room looking back at the city Of Melbourne. Kind regards, Cameron Abbott Hotel Manager More

DC
Top Contributor
59 reviews 59 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had to stay here for work a few nights last week. The stay was just OK - not the best place. For the first part of my trip I stayed at the novotel on collins which was WAY better in comparison - in cleanliness, location, service, and amenities. The staff were really helpful and nice, but it seems like... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear abanana07, Thank you for taking the time to provide me with your feedback of your recent visit. I was disappointed to read of the challenges you faced, and have shared your feedback with my operational leads to ensure transparency and focus for rectifying the shortcomings you experienced on your visit. Rest assured your feedback is important to me, and... More

Sydney, Australia
Top Contributor
125 reviews 125 reviews
42 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night for a conference held at the hotel. The reception and staff were extremely friendly and courteous; check-in was easy and so was checking out. My room was big and bright with views of the river and the lights at night. The bed was very comfortable, bathroom clean with amenities. The hotel is situated close... More

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear chrishayward, What a delight to read your feedback of your enjoyable stay with us. I look forward to sharing your review with my team. I'm also pleased Melbourne was able to provide a bit of sunshine during your stay. We look forward to seeing you on your next visit. Kind regards, Cameron Abbott Hotel Manager More

Grantham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights with access to room well before the scheduled time. Comfortable and well-appointed. Easy to get to the main areas of the city, whether on foot or by public transport. Will certainly return here again

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear haxton247, I was so pleased to read that your stay with us was a pleasurable one and that you found our location convenient. We look forward to welcoming you back again on your next visit. Kind regards, Cameron Abbott Hotel Manager More

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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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