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Crowne Plaza Melbourne

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1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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Crowne Plaza Melbourne
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Crowne Plaza Melbourne
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782 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adelaide, Australia
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

A very nice hotel in an excellent location , great restaurants over the road and walking distance to most things . The ladies in reception were nice and the rooms clean and nicely maintained , I would strongly recommend for a Melbourne city stay.

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Sydney, Australia
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I love the location, so convenient with tram stop directly outside. Rooms are spotlessly clean, we we were on the 9th floor. The staff here are wonderful, everyone is so friendly. Nice bar where you can any thing from a cup of tea and light breakfast to a glass of champagne and bar snacks, again friendly staff. I must make... More 

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Adelaide, Australia
1 review
1 of 5 stars Reviewed 3 days ago NEW

I stayed there on 15 April 2015. I was given room 128, a disabled room on level 1 right next to the noisey lift. The room appeared to be 'clean' but I couldn't help but feel it hadn't been attended to in a while by a cleaner. I woke up the next day and noticed three bites in a row... More 

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Sydney, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay here regularly for work. The location is fantastic and gives you the option of lots of different places to eat along the waterfront. Breakfast is just OK in the hotel and you can do better if you go for a bit of a walk. Ask for a high floor river view room if you're new to Melbourne.

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear andrewcjscott, Thank you for your feedback, I agree with you, we are located in an amazing part of Melbourne with restaurants within an easy walk, however would greatly welcome further feedback on what would work better for you at breakfast. Please feel free to connect with me directly at Cameron.abbott@ihg.com with your breakfast suggestions. The team and I look... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Located in a quiet part of the city but so much is in walking reach, or easily connected by trams at the front door or Southern Cross station only a 5 minute walk. I would especially recommend it as a good value option for staying near Crown or the Convention Centre. Staff were friendly and helpful.

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Geelong, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very polite and attentive staff, from the concierge at the front, the reception staff, and all those in service in the restaurant. Room was clean, well stocked, and the view along the river and across to Southbank was incredible! The bed was very comfortable, and blackout curtains allowed for a lazy sleep in. The bowls of fruit scattered around the... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear andrew b, Thank you for your glowing feedback, I will pass on your compliments to the staff. It sounds like you had a lovely stay here at the Crowne Plaza Melbourne. We look forward to seeing you when you return to the ‘big city’. Kind Regards, Cameron Abbott Hotel Manager More 

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

2nd time staying at the hotel. In the hub of everything. Nothing else u can ask for. Easy access to downtown Melbourne and along Yarra River. Amazing view from room. Love it's seperate wardrobe which still amazes me the 2nd time around. Needless to say, the pillows continue to amaze me. I'm getting them this time around.

Was this review helpful? Yes 2
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Koni W, Thank you for your glowing feedback, I am very pleased you enjoyed your stay with us here at the Crowne Plaza Melbourne. I trust we were able to assist you with some pillows. If not, please feel free to contact me directly, and I would be delighted to assist. I look forward to seeing you again. Kind... More 

Perth
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

My best friend and I were here on a girl's holiday for a shopping weekend to celebrate her birthday. We had such a wonderful time and part of the reason was because of our stay at the Crowne Plaza Melbourne. The staff were absolutely wonderful- warm, friendly and helpful in particular Simon (Duty Manager) and Luis (Concierge). We were upgraded... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear PerthSheep, Thank you for your very kind feedback. I was delighted to note that the team contributed to the success of the weekends celebrations, both Simon and Luis will be delighted with your comments, and I will have great pleasure in sharing with them. May we see you again on your next visit to Melbourne. Kind Regards, Cameron Abbott More 

Doha, Qatar
Top Contributor
51 reviews 51 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

As much as possible, I try not to stay in big hotel chains as they do not have personality and it's just standard service that you're getting. However, since we were going to be in Melbourne for about a week, a couple of friends straight up recommended this hotel as the location is perfect. If you get a chance, try... More 

Was this review helpful? Yes 2
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear purplemuse, Thank you for your feedback. Rest assured I will pass on your compliments to our team, they will be delighted to receive such positive feedback regarding their service. The team and I look forward to welcoming you again in the future. Kind Regards, Cameron Abbott Hotel Manager More 

Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I booked this hotel as a treat for my sister's 21st birthday weekend. We had an amazing time, with our stay at this hotel topping off the trip. Upon arrival, we were treated to complimentary champagne from concierge to celebrate, which we thought was an excellent touch, and much appreciated. The location was AMAZING - we looked out our window... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear ZoeyKZZZ, I am delighted to read your feedback, it sounds like you had a wonderful stay with us at the Crowne Plaza Melbourne for your sisters 21st birthday weekend. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

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