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All 171 Melbourne hotels

Crowne Plaza Melbourne

4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)
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Ranked #60 of 171 hotels in Melbourne
A recent review
3 of 5 stars reviewed 2 days ago
natbrown75 Sydney, New South Wales, Australia
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604 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sydney, New South Wales, Australia
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I had an overnight stay on business in Melbourne on a cold and rainy Wednesday. To start with, the hotel entrance was a bit difficult to find with the address on Spencer St, but the entry through a loading dock / car park / tunnel. Once parked up outside the foyer, the staff were great. I had to finish a... More

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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We arrived early to the Crowne Plaza and so were offered a room on the 4th floor with the option to move to our booked room on the 7th floor later in the day. We took the 4th floor and opted to stay in there as it had a good view down the river. The Crowne Plaza is on the... More

Was this review helpful? Yes 3
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear KimTherese, Thank you for taking the time to share your feedback regarding your recent stay with us. I was disheartened to learn that you did not enjoy your time with us, and apologise that you were woken by noise from the neighbouring works as this should not have occurred. I was happy to read however, that our team were... More

Los Angeles, CA
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Ok, disclaimer-my husband used to practically LIVE in hotels at his last job; so, we were staying here based off points and that sort of history. Upon check in we were upgraded to the executive level ---wow. The view of the Yarra was unsurpassed. And the proximity to the shops and restaurants (and transportation) surrounding the river was perfect-no matter... More

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear redpassport, I was delighted to read that you had an enjoyable stay with us, and happy to see we were able to accommodate with a complimentary upgrade. Our team look forward to welcoming you back to the hotel on your next trip. Kind regards Cameron Abbott Hotel Manager More

Canberra, Australia
Top Contributor
59 reviews 59 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Situated at the west end of Melbourne's CBD and near Docklands is this better than average hotel. The best points - very pleasant staff, a generally well designed room with simple air conditioning, reasonable desk arrangement, a good shower in a reasonable bathroom and very good breakfast with espresso coffee on offer. The pillow menu is genuine and I successfully... More

Was this review helpful? Yes 2
Hayling Island, United Kingdom
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel on the banks of the Yarra river. Ideally situated for the usual sight-seeing. Excellent rooms with en-suite facilties. Caring,attentive staff. Good restaurant. Has a free drop-off and pick-up for the Melbourne F1 Grand Prix race. Unfortunately, nobody told us when I ordered a taxi to take me to the race circuit! Good tram service locally. Not to be... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear JohnCracknell, Thank you for sharing your feedback regarding your recent stay. I was please to see our hotel was located in close proximity to all you had planned during your time here. We hope to welcome you back soon. Kind regards, Cameron Abbott Hotel Manager More

Adelaide, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Rather old and dilapidated No sense of responsibility No warmth on the room and the staff alike Extremely noisy from inside the hotel as well as outside, possibly paper walls and roofs. Newspaper supply erratic The only tick is the location but more than cancelled by everything else The proper approach to the hotel being under maintenance the location edge... More

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear RupeshKG, I was saddened and disappointed to read that your recent stay with us failed to deliver the customer service we strive for. Your feedback is important to me and the hotel team. I welcome the opportunity to discuss in person your experience and invite you to make contact with me directly so I can assuage your concerns. Kind... More

Adelaide
Contributor
13 reviews 13 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I commenced my stay at Spencer Street crown, with a lovely greeting from reception staff. It was the first time that I had stayed here and all the staff are very helpful. It is a bit confusing to find your room at first but after awhile you get the idea the rooms are a bit dated Room service was fantastic... More

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear cjaz, Thank you for sharing your feedback regarding your recent stay with us. It assists us in better understanding what we can do to ensure a comfortable stay for our guests. We hope to have you stay with us again soon. Kind regards, Cameron Abbott Hotel Manager More

FRANKSTON SOUTH
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location right on the river. Rooms very spacious and view across the river to Crown /Southbank and the flame show every hour. Excellent service and excellent value. Check in, parking and bringing up the luggage all done efficiently and with a smile. Very impressed with hotel staff. Bar had a good vibe and atmosphere. Unfortunately service in restaurant no... More

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear SarniMelbourne, I was delighted to read your review. Thank you for your feedback. I was however disappointed to read of the poor service you experienced in the restaurant. Rest assured your feedback is important and will be shared with our team. I trust I have the opportunity to welcome you back again soon Kind regards, Cameron Abbott Hotel Manager More

Calgary, Canada
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A fairly new hotel with nice rooms. More to the North American standard. Clean and comfortable. The staff were not outgoing and nobody went out of their way to make us welcome but they did help us with tours and directions. our room rate included a breakfast, and I gotta tell you, they had one heck of a good breakfast... More

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Al B, Thank you for your feedback regarding your recent stay with us. I was saddened to learn that your initial arrival experience was below par but was delighted to read that we recovered in assisting you with directions wile you were here in Melbourne. I was very pleased to read that you enjoyed our breakfast, as well as... More

Canberra, Australia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

CP Melbourne nails it on a number of key points, great location, helpful friendly staff, nice room, bed, etc. A particular high point for me was the 'guest' power points by the bedside, so no need to tear the room apart to find a point to charge your phone. A couple of drawbacks: WiFi dropped out constantly, might have been... More

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear NomadicOz, I was delighted on reading your review to learn that you had an enjoyable stay with us. Thank you for your feedback. We Look forward to your imminent return. Kind regards, Cameron Abbott Hotel Manager More

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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#42 Family Hotel in Melbourne #50 Romantic Hotel in Melbourne #52 Luxury Hotel in Melbourne #58 Business Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
Number of rooms
383

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