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Crowne Plaza Melbourne

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1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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1 room 1 guest
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Crowne Plaza Melbourne
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872 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed today NEW

I stayed here on a business trip primarily because of its location and that the hotel was also the conference venue. Its in a great location on the river, next to the bridge from the CBD to the southbank area. Its an easy walk to most places including bars and restaurants which are all around it. This place has a... More 

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act
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Staying here for 3 nights while at an expo, the room on teh 3rd floor has great views of the river and the city lights but the room itself needs an upgrade. The hotel staff do a great job keeping it neat and tidy, and the bathroom is clean but starting to come apart with the fittings. The water pressure... More 

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Auckland Region, New Zealand
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I only stayed one night as it was a business trip. The process from the Valet parking my Car to checking in and out went very smoothly. My room had a great view up on the 8th floor. The bath room was looking a bit dated and is in need of a remodel. Was only a walk to South Bank... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear BigWooly, Thank you for your feedback, we are very fortunate to have beautiful views and be located in an ideal position to walk to the casino, local retail shops and restaurants. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

Sydney, Australia
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is located directly across the road from the Crown Casino and a short scroll across the river from the Melbourne DFO Outlets. I had a river view room which had a lovely outlook. The hotel is not high-end like some of the other ones across the road but it's absolutely clean, the staff are very attentive and the... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear TheDinas, Thank you for your descriptive feedback. We are indeed lucky to be close to delicious restaurants and great shopping. I trust you took advantage of the free tram located directly out the front of our hotel which travels past the beautiful architecture and history Melbourne has to offer. We hope to see you again. Kind Regards, Cameron Abbott... More 

Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I must say I was apprehensive when I was booked at this hotel for work for the week. I had an awful stay at the Crowne Plaza Hunter Valley and thought this would be the same. Thankfully, this was a better experience. The rooms are clean and comfortable. Decor is dated but presentable. We were on Level 9 which has... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear CNT2014, Thank you for your feedback, I am glad you enjoyed your view and the location of the hotel and trust we have restored your faith in the Crowne Plaza brand. I do look forward to welcoming you back soon. Kind Regards, Cameron Abbott Hotel Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

"I had breakfast last Sunday and the omelette that hannah made me it was so delicious.. she added some crispy bacons which i want it and she gave me some tips where to go in Melbourne.. she gave me some friendly and happy smile when i she ask my order.. i enjoyed my stay here in crowne plaza melbourne"

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Springgs15, Thank you for your kind feedback, I am delighted to read you enjoyed our delicious breakfast and divine omelettes! Thank you also for recognising Hannah and her service. I know she will be thrilled to receive your acknowledgement of her friendly and happy service. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

New York City, New York
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

For a company that has so much competition around it I expected much more then what I received. The Team that served me upon check in and then upon Check out were both rude , The reception put me on hold both times when I called regarding information I need and the Noise was terrible from the outside and bar... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Dragan I, I appreciate your honest feedback and would be grateful if you were to connect with me directly at Cameron.Abbott@IHG.com so I may further discuss your experience and redeem your faith in Crowne Plaza Melbourne. I look forward to hearing from you. Kind Regards, Cameron Abbott Hotel Manager More 

Maryborough, Victoria, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Arrived at 2.30 p.m. Room was meant to be available at 2.00 p.m. Had to wait until just after 3.00 p.m. for it to be ready. Though while waiting was offered free drink from the bar, which I accepted. We had our car valet parked as there was no parking included in the cost of the room. Whilst car being... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Sharon T, Thank you for your feedback and understanding with the delay in checking in. I am glad you had a comfortable stay with us and am delighted our concierge team was able to assist with returning your mobile phone to you. Rest assured, I will pass on your compliments to our friendly staff. I look forward to welcoming... More 

Berlin
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

The bad: Paid for a large room with 2*doubles (cost $100 over the price of a King). Arrived, and was asked to take a King which would be similarly big, as they were short of rooms. I said I'd paid $100 more but was offered nothing in return, no breakfast voucher etc. Room turned out to be considerably smaller, and... More 

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Karl_10117, Thank you for taking the time to note your feedback. It disheartens me to read and I would be grateful if you were to contact me at Cameron.Abbott@IHG.com so that I may further discuss your experience. Kind Regards, Cameron Abbott Hotel Manager More 

Melbourne, Victoria, Australia
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of this hotel is fantastic! I was lucky enough to have room on the riverside which had a really amazing view. The rest of the hotel is a little dated, but the bed was great and the curtains completely blocked out the light. The room service menu had healthy options and was super tasty!

Was this review helpful? Yes
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Jordi B, Thank you for your kind feedback, we are very lucky to be located in an ideal part of Melbourne with spectacular views. I am glad you had a comfortable stay with us and enjoyed our tasty healthy options on our Room Service menu. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

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