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Crowne Plaza Melbourne

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1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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Crowne Plaza Melbourne
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Crowne Plaza Melbourne
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777 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Geelong, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very polite and attentive staff, from the concierge at the front, the reception staff, and all those in service in the restaurant. Room was clean, well stocked, and the view along the river and across to Southbank was incredible! The bed was very comfortable, and blackout curtains allowed for a lazy sleep in. The bowls of fruit scattered around the... More 

Was this review helpful? Yes
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

2nd time staying at the hotel. In the hub of everything. Nothing else u can ask for. Easy access to downtown Melbourne and along Yarra River. Amazing view from room. Love it's seperate wardrobe which still amazes me the 2nd time around. Needless to say, the pillows continue to amaze me. I'm getting them this time around.

Was this review helpful? Yes 2
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Koni W, Thank you for your glowing feedback, I am very pleased you enjoyed your stay with us here at the Crowne Plaza Melbourne. I trust we were able to assist you with some pillows. If not, please feel free to contact me directly, and I would be delighted to assist. I look forward to seeing you again. Kind... More 

Perth
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

My best friend and I were here on a girl's holiday for a shopping weekend to celebrate her birthday. We had such a wonderful time and part of the reason was because of our stay at the Crowne Plaza Melbourne. The staff were absolutely wonderful- warm, friendly and helpful in particular Simon (Duty Manager) and Luis (Concierge). We were upgraded... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear PerthSheep, Thank you for your very kind feedback. I was delighted to note that the team contributed to the success of the weekends celebrations, both Simon and Luis will be delighted with your comments, and I will have great pleasure in sharing with them. May we see you again on your next visit to Melbourne. Kind Regards, Cameron Abbott More 

Doha, Qatar
Top Contributor
50 reviews 50 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

As much as possible, I try not to stay in big hotel chains as they do not have personality and it's just standard service that you're getting. However, since we were going to be in Melbourne for about a week, a couple of friends straight up recommended this hotel as the location is perfect. If you get a chance, try... More 

Was this review helpful? Yes 2
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear purplemuse, Thank you for your feedback. Rest assured I will pass on your compliments to our team, they will be delighted to receive such positive feedback regarding their service. The team and I look forward to welcoming you again in the future. Kind Regards, Cameron Abbott Hotel Manager More 

Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I booked this hotel as a treat for my sister's 21st birthday weekend. We had an amazing time, with our stay at this hotel topping off the trip. Upon arrival, we were treated to complimentary champagne from concierge to celebrate, which we thought was an excellent touch, and much appreciated. The location was AMAZING - we looked out our window... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear ZoeyKZZZ, I am delighted to read your feedback, it sounds like you had a wonderful stay with us at the Crowne Plaza Melbourne for your sisters 21st birthday weekend. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

Wagga Wagga, New South Wales, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have reviewed The Crowne Plaza Melbourne previously, but feel the need to do so again. I have just arrived home after spending three nights there. We booked a king suite for three of us and my parents booked a standard room. Our king suite was huge. We had a separate bedroom with proper king size bed (not 2 singles... More 

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Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Danielle P, Thank you so much for your glowing feedback. It sounds like you had an amazing stay with us. The team and I are delighted that you will be choosing to stay with us again on your next visit, We look forward to your return. Kind Regards, Cameron Abbott Hotel Manager More 

Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We could walk straight out of the hotel onto the lovely riverside area, perfect for strolling, jogging, cycling or finding interesting places to eat. The trams also stop right in front. The hotel itself looks in need of a refurbishment, and I cannot recommend the restaurant, where I found the food rather bland and ordinary. The staff were friendly and... More 

Was this review helpful? Yes 1
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Kyaku, Thank you for your feedback, I agree with you, we are located in a beautiful part of Melbourne with restaurants, shopping and entertainment all within easy walking. I would certainly welcome more feedback regarding your dining experience and would ask if you could please connect with me directly at Cameron.abbott@ihg.com, so I may better understand your concern. Kind... More 

india
Contributor
16 reviews 16 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Wanted to stay right on the bank of the Yarra river and not many locations better in Melbourne than this Hotel. The room window opened up to the river and the city's skyline and it was mesmerizing. That was it, but. I was expecting much better infrastructure and finesse within the hotel restaurant, bar and indoors. Didn't quite live up... More 

Was this review helpful? Yes 3
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear joumalistnitin, Thank you for your feedback, I agree with you, we are lucky to have amazing views both city and river at the Crowne Plaza Melbourne. I would very much like to discuss with you your other comments to see how we can better accommodate you on future visits, please do email me at Cameron.abbott@ihg.com. I look forward to... More 

Saint-Maur-des-Fosses, France
Top Contributor
184 reviews 184 reviews
62 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

small hotel , no far from city center and Yara river , make it convenient for going for diner and lunch. The staff is nice and welcoming , but the rooms are really middle class for this standard of hotel . Breakfast is basic and could be better .

Was this review helpful? Yes 2
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Xavier R, Thank you for your feedback, I will pass on your compliments our staff and would welcome more feedback regarding our breakfast offerings. In doing so, I would be grateful if you were to contact me directly at Cameron.abbott@ihg.com so I may further understand how we could better cater to your needs. Kind Regards, Cameron Abbott Hotel Manager More 

Elanora, Australia
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Husband & I stayed last weekend, visiting Melbourne for the World Cup Cricket Final. Chose the 4 1/2 star Crowne Plaza due to previous Crowne experience in Newcastle and were not dissapointed. The Manager; Cameron and his team are second to none and could easily fit well into a 6 star hotel. The service and attention we received here is... More 

Was this review helpful? Yes 2
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Tamra M, It was my pleasure to have met you both and I am delighted you had a wonderful weekend capped off by the Australian Cricket teams win! The Crowne Plaza team strive to make every guests’ stay a memorable one and I am thrilled you enjoyed yours. The team and I look forward to welcoming you back on... More 

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