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Citadines on Bourke Melbourne

#29 of 172 Hotels in Melbourne
Certificate of Excellence
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131-135 Bourke Street, Melbourne, Victoria 3000, Australia
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Citadines on Bourke Melbourne
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Citadines on Bourke Melbourne
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1,122 reviews from our community

Traveler rating
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    474
    108
    28
    15
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Citadines on Bourke Melbourne
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Port Douglas
Top Contributor
71 reviews 71 reviews
35 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 17, 2012

It's a while since I stayed here, 2011 but I want to say that at the time it was a relatively new property (1 year on) and the service levels were spot on. Then with an all Asian management staff. The studio room was immaculate. The only downside was a lack of noise insulation, so I have not been back.... More 

Was this review helpful? Yes 1
Adelaide
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2012

The room I had was as I expected. I have two issues, One, it was really hard to hear and understand the reception staff on the phone and the recorded on hold message was impossible to understand. Secondly I asked several times when my room would be ready and kept getting different answers, it all seemed at bit difficult and... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 13, 2012

Stayed here for three nights 29th Nov - 2nd Dec. I made the booking through wotif for an executive studio apartment which was located on level 12. Since it was called executive I assumed there would be good views, however the apartment just faced another building. I spoke with reception and asked for a better room. Fortunately we were moved... More 

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Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review

Dear drew_sydney Firstly, thank you for taking the time to complete your review. In response to your comments; I am glad to see that the Guest Service team were able to accommodate a room move to an apartment with a more desirable view for you. The toiletries provided in the bathroom have been designed with the dispenser concept as a... More 

Rockhampton
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 13, 2012

A 2 week stay in a standard hotel usually isn't the most pleasant by the end of your trip, but staying in a 1 bedroom serviced apartment style hotel meant we could explore the fresh food markets and experience some of the local produce in our own kitchen. The views were amazing, the room and hotel were clean and beautifully... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 8, 2012 via mobile

Being our first time to Melbourne, my partner and I decided to change hotels halfway through our trip for a bit of variety, this being the second hotel we stayed at. The hotel itself was amazing. We didn't realize just how many floors it had and were shocked when we got our room on the 22nd floor. The view was... More 

Was this review helpful? Yes 1
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review

Dear Bens_1220 Firstly, thank you for choosing to stay with us at Citadines on Bourke Melbourne. I am delighted you enjoyed your stay with us, enjoying your view and the hotel facilities; however it is a sincere concern of mine to read about your housekeeping experiences. Please understand that I will be investigating and reviewing how and why this happened.... More 

Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 8, 2012

I recently stayed in a studio executive apartment on the 22nd floor of this hotel, and was quite impressed. The hotel is new and in excellent condition, my room had a great view and was very quiet (almost no street noise, despite being in the very centre of Melbourne) and the small kitchen was functional. I traveled by myself for... More 

Was this review helpful? Yes 1
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review

Dear BandLG I am delighted you chose to stay with us at Citadines on Bourke Melbourne. It pleases me that you took advantage of using your in-room kitchenette and thank you for your comments about the comfortable bedding and of the helpful Guest Service team. The fact you were assigned a room on a higher floor for improved noise comfort... More 

Hobart
Top Contributor
54 reviews 54 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 7, 2012

Sale fare on room made this terrific value....not too glitzy & glamorous, but comfortable, modern & clean...still feels new. Less than 5 minute stroll to the Bourke St Mall, 15-20 mins to Soouthbank, Rod Laver Arena etc. Would stay here again 4 sure. Location gold!

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Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 6, 2012

Stayed here for 3 nights over a weekend in a 2 bed apt with 3 other friends , bedrooms tiny , lounge area tiny like an office waiting room with only one uncomfortable sofa for 2 and a swivel office chair to use whilst relaxing. We had to take turns of one person to sit on the ground with 2... More 

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Sydney
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 5, 2012

We got a deal on a last minute website for a Studio Executive Apartment for 5 nights at a good rate, and made a special request for a room higher up in the hotel if possible. They gave us a room on Level 21 (out of 22 levels), so we were happy. THE ROOM: The studio apartment was very clean,... More 

Was this review helpful? Yes 1
Faridabad, India
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
133 helpful votes 133 helpful votes
2 of 5 stars Reviewed December 3, 2012

We stayed in this hotel from 9.6.12 to 12.6.12.Location of the hotel is nice. The entry to this hotel is on the road with a tramway, but the rooms are in the interiors. As a result, from these rooms, the hotel looks to be surrounded by the buildings The rooms are large and well furnished. The breakfast was so so.... More 

Was this review helpful? Yes 4
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