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Citadines on Bourke Melbourne

#30 of 172 Hotels in Melbourne
Certificate of Excellence
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131-135 Bourke Street, Melbourne, Victoria 3000, Australia
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Citadines on Bourke Melbourne
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Citadines on Bourke Melbourne
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1,127 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Citadines on Bourke Melbourne
See the most recent reviews
Melbourne, Australia
1 review
3 of 5 stars Reviewed February 27, 2013

While this hotel is ok, it certainly isn't great. There are a number of factors that really let it down. The 1 bed apartment we stayed in for 2 weeks was nice. Bed was comfortable and kitchen was functional. However the shower screen has obviously been broken before and was only half the required size - water everywhere every time... More 

Was this review helpful? Yes
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review

Dear Melissa L, Warm greetings from Citadines on Bourke Melbourne, and thank you for taking the time and effort to share your experience with us. We are sorry for the inconvenience which you encountered, and please rest assured that measures have been put in place to prevent a repeat of these issues. We appreciate your patience and understanding that certain... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 27, 2013

Place is pretty clean and the pool and gym facilities are good. Some staff are somewhat unfriendly and make you feel like you are an inconvenience by even approaching them. The worst thing about this hotel, particularly for business and long stay guests, is the internet connection. If you need to be online to work from your room forget about... More 

Was this review helpful? Yes 1
Bryan L, Front Office Manager at Citadines on Bourke Melbourne, responded to this review

Dear a_kel_112222222, Warm greetings from Citadines on Bourke Melbourne Apart'Hotel, and thank you for your feedback. I regret that you were inconvenienced by the Internet service. Since the introduction of complimentary Internet usage to enhance the value to all our guests this year, the usage has increased significantly. At the same time, we have worked with our Internet service provider... More 

Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

This hotel is fantastic. The rooms are so clean, the beds are heavenly and if you are high up, then you can have a good view of the city. The facilities are excellent and the location is so ideal, so close to everything and right close to the shops and good restaurants. The only complaint I had was the staff... More 

Was this review helpful? Yes
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Hello CitySlicker_13, Thank you for taking the time to write a review about your recent stay with us at Citadines on Bourke Melbourne! It is great to hear you enjoyed our central location and took advantage of all the facilities we have to offer. We take pride in customer service and apologise you experienced an issue with our pre-authorisation processes.... More 

Auckland Central, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2013

Nice central location being close to CBD, eateries and entertainment. I have stayed here twice - so far. Studio room was spacious and clean, and room layout was refreshingly different. Room was comfortable and quiet. I checked out the 2 bedroom layout and this would be a perfect stay for my small family. Staff have been knowledgeable, courteous and obliging.... More 

Was this review helpful? Yes 2
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Hello Danny829, Thank you for your review and we are delighted you chose to stay with Citadines on Bourke Melbourne again. It is great to hear that our central location and room design are suited perfectly to your needs, and we look forward to welcoming you and your family in the near future. We take pride in customer service and... More 

Sydney, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 21, 2013 via mobile

We booked through webjet and ended up getting a great deal on the overall price for our five night stay. Overall we were satisfied with the citadines. The location is very central and our room was neat and tidy. The fitness room on level 1 was a great additionand I made use of this. My only complaints are that they... More 

Was this review helpful? Yes 1
Bryan L, Front Office Manager at Citadines on Bourke Melbourne, responded to this review

Dear claudcrause, Warm greetings from Citadines on Bourke Melbourne Apart'Hotel, and what a delight to hear of your very enjoyable stay with us. We will share your valuable insights with our team, and we look forward to welcoming you back in the near future. Wishing you safe and exciting travels always! Kind regards, Bryan Loh Assistant Residence Manager Citadines on... More 

Adelaide
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013

I have stayed at the Citadines on Bourke 4 times and it has always been great. The location is excellent and is directly in front a tram stop as well as being a short walk from the CBD. If you're after a room with a view, this probably isn't the place for you but the location makes up for this!... More 

Was this review helpful? Yes
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Hello Wilson SA, Welcome back! And thank you so much for taking the time to write a positive review about your most recent stay with us at Citadines on Bourke Melbourne! Our location is ideal to experience all that Melbourne has to offer. Next time you are staying with us, download our free app for lots of great tips on... More 

Bendigo, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 19, 2013

We previously had a pleasant experience at Citadines on Bourke and chose to stay there again for a recent Melbourne stay in mid-February 2013. The location is great, the room we eventually ended up in was nice and suited our needs, but overall we were let down by the customer service provided by the front desk staff. We arrived a... More 

Was this review helpful? Yes 1
Bryan L, Front Office Manager at Citadines on Bourke Melbourne, responded to this review

Dear LukeR, Greetings from Citadines on Bourke Melbourne Apart'Hotel! Thank you for sharing your recent experience, and please accept my apology for the disappointing customer care which you received. This is certainly far from the standard for which we aim. Whilst we endeavour to accommodate guests who arrive early, this is regrettably not feasible during occasions of high occupancy. As... More 

Newcastle, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 14, 2013

I stay at Citadines regularly for work and I just don't know why you would want to stay anywhere else in Melbourne. The location is just perfect, hundreds of choices for bars, restaurants, cafes, close to theaters, china town, Bourke street mall, Tram stop right in front and 5 minute walk to Parliament train station. The staff have always been... More 

Was this review helpful? Yes 1
Bryan L, Front Office Manager at Citadines on Bourke Melbourne, responded to this review

Dear a2timesd, Thank you for your very kind words, and for your continued support of Citadines on Bourke Melbourne! My team and I are delighted that you feel so at home with us, and please do not hesitate to contact me if I can ever be of any assistance. We look forward to welcoming your return very soon. Kind regards,... More 

Adelaide
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 12, 2013

Citidines on Bourke was perfect for a weekend away in Melbourne. We stayed in the Studio Executive apartment and while not overly large, had everything we needed. The studio was on the 15th floor just down from the elevators and we couldn't believe we didn't hear a sound! The most quiet hotel room we have ever stayed in. There wasn't... More 

Was this review helpful? Yes 1
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Hello TomkarAdelaide, Thank you so much for your wonderful review about your recent stay with us at Citadines on Bourke Melbourne! It is always great to hear we are the perfect choice for a get-away. Our location on Bourke Street certainly is close to all the action. Next time you are in town, download our free app for lots of... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 11, 2013 via mobile

We had a 1 bedroom apartment for 3 nights. The decor is very basic, however the kitchen was very nice. The aircon did not seem to stay on all night and the bedroom was incredibly hot even when we set the a/c to 18 before bed. There was one flat, thin pillow for each of us and only 1 spare.... More 

Was this review helpful? Yes 1
Bryan L, Front Office Manager at Citadines on Bourke Melbourne, responded to this review

Dear Magasinoz, Thank you for recent stay at Citadines on Bourke Melbourne, and for your feedback. I regret to hear that our streamlined and contemporary decor was not to your liking, which is intended to maximise living space while conveying a sense of calm. Toiletries comprising a hair and body wash are dispensed from our new environmentally-friendly units, which reduce... More 

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