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Citadines on Bourke Melbourne

#33 of 158 Hotels in Melbourne
Certificate of Excellence
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131-135 Bourke Street, Melbourne, Victoria 3000, Australia
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1 room 1 guest
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Citadines on Bourke Melbourne
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1,267 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1267)
  • Mar-May only
    (306)
  • Jun-Aug only
    (353)
  • Sep-Nov only
    (302)
  • Dec-Feb only
    (306)
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There are newer reviews for Citadines on Bourke Melbourne
See the most recent reviews
London
Level Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed October 11, 2013

Stayed here for the long weekend and loved it. Great location amd very close to the mall. Loved how it was an apartment hotel so we had a kitchenette to make quick and simple meals. So breakfast every morning was nice and cheap. Took a while to connect to the free wifi but once connected it was fine. We stayed... More 

Was this review helpful? Yes
Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Dear AussieLondon362, Thank you for your review, we loved reading it. It is great to know that you enjoyed all our Apart’hotel has to offer. When next you stay with us make sure you let our friendly reception staff know if you don’t have the bedding options you requested, as we would be more than happy to facilitate the change... More 

Perth, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 7, 2013

Had a great stay at this hotel for the weekend. Everything was clean, new and comfortable. Excellent location. The bed was meant to be a queen but I think it was only a double however it was very comfortable. Would definately stay here again.

Was this review helpful? Yes
Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Hi ASH_1980_3, Lovely to hear from you, we appreciate you taking the time to provide us with your feedback. Please do let us know if you would like a change of bedding in room next time you are staying with us, as we would be more than happy to facilitate your request if we have availability. We look forward to... More 

Sydney, New South Wales, Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 6, 2013

Location wise, it doesn't get much better than the heart of Bourke Street. It is the perfect base for exploring the city by foot or tram. Surrounded by shops and walking distance to more cafes, bars and restaurants than you will ever be able to make your way through. The hotel is very clean and modern. Our room felt very... More 

Was this review helpful? Yes
Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Dear Alicia B, We are so happy to read you enjoyed our perfect location in the heart of the city during your stay. We hope you got to explore all of your favourite places in Melbourne! We look forward to welcoming you again soon. Joanne G Senior Marketing Manager Citadines on Bourke Melbourne More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 4, 2013

The location of this hotel is great , but I am so mad that my daughters hair straightener was left in the room , but it seems they couldn't find it!!! The straightener is worth $300 and for the housekeeping staff to steal it makes my blood boil. Are there any honest staff these days??

Was this review helpful? Yes 1
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review

Dear Mrsmkmcgregor, Thank you for your recent stay with us, although I am concerned to hear of your daughter’s missing hair straightener. Kindly contact me at bryan.loh@the-ascott.com with the details of your stay so that I may investigate this matter and to discuss this with you. Yours sincerely, Bryan Loh Assistant Residence Manager Citadines on Bourke Melbourne Apart’Hotel More 

Canberra, Australia
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 3, 2013 via mobile

Brilliant location - top end of Bourke Street with a tram stop directly out front. Requested a king bed at time of booking, but upon arrival we only got a queen. Requested a room change and was granted one - be aware however, two singles are pushed together. Despite this, room is very clean, and served our purpose. Was on... More 

Was this review helpful? Yes
Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Dear JVC_PVC, Thank you for taking the time to provide Citadines with your feedback on your recent stay. I am pleased to read that we were able to facilitate your request for a specific bedding configuration and It is lovely to read you would stay with us again, we look forward to seeing you again soon. P.s. Great tip for... More 

Sydney, Australia
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 1, 2013

This great studio / apartment hotel is well located in the centre of melbourne CBD. Rooms have kitchens and spacious lounge / bedrooms. Close to restaurants, supermarkets and transport you can eat in or out. Checkin and out were the only disappointments as they took a while. Otherwise....perfect.

Was this review helpful? Yes
Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Hello Glen H, Thank you very much for your review. I'm delighted to learn that you enjoyed your stay and found the location suitable for your visit. We most certainly are in a great location for restaurants and for seeing the sites of Melbourne. Unfortunately during high occupancy periods the check-in and out process can see delays due to the... More 

1 review
5 of 5 stars Reviewed October 1, 2013

I stayed here on the weekend of the AFL grandfinal 2013. All I can say is the staff were polite,attentive,friendly and went above and beyond to meet my needs such as arranging a shuttle bus to and from the air port. The room was a decent size for a deluxe studio, kitchenette was fully equipped and functional, bathroom was brand... More 

Was this review helpful? Yes
Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Hello Tabetha94, Thank you so much for your positive feedback, the AFL Grand Final is always a great time to be in Melbourne. It's pleasing to know that you had an enjoyable time and that all of our staff were able to assist where required, especially with your transportation. Furthermore, we are delighted to learn that Citadines has become your... More 

1 review
5 of 5 stars Reviewed September 30, 2013

The staff are so wonderful! Always happy to answer my silly questions with a genuine smile. They checked me in early for no extra just because my room was already free. The location was incredible especially if you like Japanese food. This will be the hotel we use when staying in Melbourne from now on. Thank you

Was this review helpful? Yes
Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Hello llollie, We are so happy to learn that you had a wonderful stay. It's great to know that our staff always greeted you with a smile and were able to answer your queries, I will certainly be passing your feedback onto them. We are more than happy to facilitate an early check-in where possible, enabling our guests, like yourself... More 

Level Contributor
98 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed September 24, 2013

This was a perfect place for us. A nice large one bed apartment which was very clean and well appointed. Good friendly service from staff all the way through. The location is very central for everything in Melbourne and was a nice bolt hole when we had walked too much. Very good.

Was this review helpful? Yes 1
Ned M, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Hello John D M Thank you for your recent review. We are certainly within close proximity to everything in the city and it’s an ideal base whether you’re here for business or leisure. It’s lovely to read that you enjoyed all aspects of our property and we do hope that you will stay with us again next time you’re visiting... More 

Hamilton
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

We just had our first stay at Citadines. I cannot speak highly enough of this hotel. We had 2 interconnecting rooms, the beds are really comfortable, we were on the 22 floor in the middle of the city and did not hear a sound. The rooms are very modern and clean. The position is perfect, a very short walk to... More 

Was this review helpful? Yes
Ned M, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Hello jesshamilton Thank you for taking the time to write and post a review. It is great to hear that you loved every aspect of your experience and it sounds like you made the most of our fabulous location. I will ensure that your commendation of our Guest Service staff is shared with them and also with Benson from our... More 

Hotel Review Summarization

What travelers say

  • Very clean(10)
  • Short walk(7)
  • Would definitely stay(3)
  • Bedroom apartment(3)
  • Desk staff(3)
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